tvg group profile

TVG TECH ░

TVG

VACATION CLUB

TVG

MANAGEMENT

TVG LEISURE REWARDS CLUB

TVG

CREATIONS

TVG

DEVELOPMENT & CONSULTING

TVG – Your Partner in Leisure and Real Estate Solutions 2

ABOUT TVG

Our Core Purpose

The Organisation

Our Brands

Development and Consulting Services

Our Management Style

Management Services

Sales, Marketing and PR

Social Responsibility and Environment

Contact Us


“To continue to be the most innovative and creative leisure company by aligning ourselves with strategically well positioned brands and companies and enriching

experiences in a sustainable environment.”

We strive to develop superior resort and travel products and services, which our owners and partners will be proud of and that deliver attractive financial returns. We will achieve this through attention to detail in design, a discipline during development and a hands-on marketing approach by differentiating and creating unique and innovative strategies for new and emerging markets. In light of our development and sales and marketing experience gained over more than two decades, the quality awards we have won and the team that we continue to build and grow through experience, we believe that there is no better time than now to work with TVG as your development, technology and sales and marketing partner. We are a private company comprising of highly talented and experienced individuals who are all passionate about what they do. At TVG, it is not just a job for us; it is a vocation to deliver and to serve all our valued stakeholders.

Established in 1989, TVG has established itself as one of the leading resort development, sales and marketing, travel and technology companies in Africa. It owns various leisure-related subsidiary companies including Vacation Advisor, The Vacation Club, Hemingways Safaris Africa, TVG Tech, TVG Development and Consulting and Great Escapes Travel and Tours and TVG Creative.

For us, a resort, travel destination or marketing experience is not just a physical attribute – it’s a way of life. We pride ourselves on creating an experience that combines our employee’s professionalism and knowledge with the aspirations of our clients and partners to ensure a memorable and enriching experience when dealing with TVG of companies. TVG has sales and marketing outlets that operate in South Africa, Kenya, Ethiopia and Mozambique, with further expansion planned into many international markets as well as audiences. Through the use of our cutting edge web based technology, we will be able to further extend our reach into our guest’s homes.

OUR CORE PURPOSE

THE ORGANISATION

OUR BRANDS


Vacation Advisor – Sales and Marketing Division Positioning By differentiating and creating unique selling experiences, we are able to achieve above average revenue and offer a far higher return to our investors and developer partners, than any of our competitors. Our specialised concepts and product positioning lend themselves to an unequalled understanding of the synergies of leisure related products on offer, and the consequent and successful development and launch of new products into niche markets.

Promotion

When selling an experience or product, we believe that direct response marketing is a more effective means of reaching a specific target market, than revenue advertising. TVG has aligned itself with numerous well-established publications, print and media groups in Africa and continues to maintain excellent relationships with our target media. We develop and implement well defined and measurable marketing campaigns along with our developer partners, with measurable results.

Sales and Marketing offices

Our Sales and Marketing offices cover the main markets in terms of sales and marketing for our partners, as well as potential and emerging markets. This is done in conjunction with the destination General Manager, who is responsible for the preparation of a marketing plan, implementation and the successful delivery of sales and marketing programmes for their region. Monthly sales and marketing reports are prepared by each office and cover public/media relations, sales performance, client satisfaction reports and detailed travel reservation targets. Our sales teams are very experienced and highly respected by their peers in the field of leisure and real estate sales. TVG maintains dedicated Sales and Marketing offices in South Africa, Mozambique, Kenya, Ethiopia and Nigeria, with additional contractual Sales and Marketing representation currently being set up in the United Kingdom, Australia, China and the UAE. All Sales and Marketing offices are wholly owned by TVG and are accountable for meeting and adhering to the Group’s high sales and marketing objectives. TVG’s Sales and Marketing Executives are handpicked by the Executive Sales Director and are selected for their commitment, professionalism and enthusiasm for the specific project. Our commitment is to remain at the forefront of the hospitality industry through innovation and creativity.


The Vacation Group Club – Leisure Club Membership What makes us different? Discover what sets The Vacation Group Club apart from traditional timeshare.

The Vacation Group Club offers unsurpassed holiday planning flexibility and variety, value-added

benefits and an incomparable commitment to excellence. The Vacation Group Club invites you to

holiday your way — and to see for yourself why you should belong to one of Africa’s finest leisure

clubs.

Discover the secret to holiday flexibility Unlike traditional timeshare programmes, The Vacation Group Club membership lets you choose where you want to go, when you want to go and for as long as you like. Whether it's for a single night, two weeks or more, it's all up to you because we can make it a reality. And because your needs may vary from one dream destination to the next, you can also choose the size of your accommodation to suit your specific needs. We offer anything from a studio apartment that can accommodate four people, up to a grand villa that comfortably sleeps 10 guests.

Choose from hundreds of dream destinations As a member, you can choose from more than 100 quality Vacation Group Club resorts. Plus, you can also choose from over 4 000 fantastic vacation destinations around the world! Here are just a few examples of the vacation possibilities you can look forward to as a member:

Enjoy the comforts of home at some of your favorite resorts in South Africa such as Beacon Isle, Kruger Park Lodge, Sun City, Umhlanga Sands and the Peninsula all suite Hotel in Cape Town.

Experience the magic of an Indian Ocean or Caribbean cruise at specially negotiated member-only rates.

Discover some of the greatest cities in the world including New York, Washington D.C., London, Venice and many more.

Member benefits There's simply no better way to experience a holiday than as a Vacation Group Club member. In addition to great savings on all your holidays, having the flexibility to choose from over 4 000 destinations around the world, and enjoying the comforts of home when you stay at a Vacation Group Club resort, The Vacation Club members also receive these additional value-added benefits:

Discounts on select dining, attractions, recreation and entertainment whilst on your holiday. A dedicated team of Vacation Club travel professionals to assist you with all your holiday

planning needs, from making a reservation to choosing a destination.


Excellent member-only travel offers backed by Holiday Tours, TVG’s strategic travel partner.

Holiday points let you choose

How it works is simple!

As a member, you receive an annual allotment of Vacation Group points to use towards your

holidays. You receive the same allotment of points each year, and how you use them is up to

you!

Each of our properties has a point value that is determined by the size of the room and season.

You use more points for weekends and peak seasons (this is generally school and public

holidays) and fewer points during quieter times of year. You will also require more points for

larger unit such as a three-bedroom villa, than for smaller one like a studio.

The ultimate in flexibility

It’s all up to you! Depending on the number of points you own, you can take one extended

vacation a year, or many shorter trips. The choice is yours.

The flexibility of your membership doesn't stop there. Want to experience a 13-day Serengeti

safari in the wilds of Africa? As a member, you can bank (save them) or borrow (from next year’s

allocation) points to use for your ultimate holiday!

The Leisure Lifestyle Club

This Club offers members the opportunity to put cash back in their pockets, in addition to offering

them access to quality accommodation locally and internationally and other leisure related

lifestyle benefits at really affordable rates.

The concept

After two years of research and development and market surveys, we believe we have developed

a travel membership programme that is easy, offers real value through excellent holiday and

travel rates and specials, and puts real cash in our member’s pockets.

Membership gives you access to all of TVG’s portfolio of resorts, plus more than 4 000 quality self

catering resorts locally and abroad and Hemingway’s Safaris Africa portfolio of resorts – at rates

that are really affordable – plus all other lifestyle-related benefits the club offers.

Members also have the opportunity to take part in our Referral Programme and earn some

additional income by simply sending us the contact details of anyone who would be interested in

our Lifestyle Cash-back Programme. For each succesful referal, they receive a commission.


Members also receive excellent discounts from our preferred partners - Sun International,

Southern Sun, Three Cities, Thompsons Tours, Holiday Tours, holiday auto and First Car Rental.

Hemmingway’s Safaris Africa

The Concept

Hemmingway’s Safaris Africa was the brainchild of Jean Labuschagne and Martin Oosthuizen,

who had a vision of offering unsurpassed experiences to some of Africa’s greatest destinations.

Their dream was to create and develop a membership based club where like-minded individuals

and families have the opportunity to purchase Right of Use holidays at some of the most

spectacular destinations in Africa. Furthermore, members have the opportunity to trade their

rights or ownership within TVG’s portfolio of resorts and experience the world at more than 4 000

high quality resorts.

Hemmingway Safaris Africa was successfully launched in Nairobi, Kenya on the 17th April 2008

and currently enrols 70 new member families into their fold every month.

Destinations

The success of Hemmingway’s Safaris Africa is based on the ideal that our members have

unencumbered rights to their holiday time and destinations. This was made possible by the fact

that Hemmingway’s Safaris Africa has secured member-only holiday accommodation at some of

the most sought after and desirable locations in Africa.

Hemingway’s Safaris Africa owns the Right of Use in locations such as Malindi (North Coast of

Kenya), Mombasa and Diana (South Coast of Kenya) as well as in the world famous Tsavo

Game Reserve.

It has also successfully developed the well known Langano Vacation Club on Lake Langano,

Ethiopia, which is now fully operational. All resorts have been carefully selected to offer our

members the opportunity of escaping to the contrasts and adventures of the Hemingways era.

Ownership

Hemmingway’s Safaris Africa is a wholly owned subsidiary of TVG, and has

been successfully developed as a unique and innovative leisure lifestyle

product for Africans by Africans.


The future

TVG has identified the African continent as an untapped market to develop inbound and

outbound tourism and the development of new resorts. The Group’s efforts are now focussed on

the development of a second Hemmingway’s resort on Lake Shala, Ethiopia, with construction to

begin in February 2009.

The first Hemingway’s Safaris tented camp in Tsavo East, Kenya will be ready for occupation by

March 2009 and has already received great interest from the UK, USA and Italian leisure

markets. Other identified expansion regions include Lake Tanganyika, Masai Mara, Sao Tome

Islands, Zanzibar and the Great Rift Valley.

TVG Tech - Wizard

A one-stop solution provider

Wizard is a leading provider of fully integrated business applications and services for today’s

leisure industry. The reservations, rental, management and financial accounting software and

services provide a one-stop solution that drives improved customer service, efficiency,

productivity and revenue.

TVG Technologies division has invested substantially in the development of web based platforms

and database servers that can assist you run your business without the need for further

investment in expensive hardware, IT staff and networks by yourself.

Wizard was created by a team of IT and industry specialists whose expertise and knowledge of

the leisure and real estate industry spans more than 20 years. Developed to meet all your

needs, Wizard provides full custom functionality, flexibility and control with advanced web

services and management tracking to keep resorts, marketers, developers and management

companies at the cutting edge, whilst at the same time increasing visibility and profitability.

Introduction TVG offers consultancy, development and project management services for medium to high-end resorts and estates. A team of highly skilled professionals is available to assist with the development process whilst ensuring that the brand values and objectives are met and influence all facets of the project through to the delivery of the finished product.

DEVELOPMENT AND CONSULTING SERVICES


Advise on the overall design and concept of the property We review and provide assistance in the design and planning of project facilities in co-operation with the designers, consultants, and any other specialists and suppliers as follows:

Concept designs including a clear description of the overall concept and operational layout of the project.

We brief the owner and its professional consultants on the operational requirements for the property, including but not limited to current space allocations, basic facilities and service requirements, a list of specialists and minimum operating requirements.

Area requirement and layouts for: o Guest accommodation o Guest services and other public areas o Service areas o Staff facilities o Sports and recreational facilities o Back of the house and other support facilities o Retail shop o TVG spa o Kitchen design o Laundry o Landscaping o Finishing of floor, wall and ceiling treatments o All fittings, sanitary wares etc. in all areas o Staff uniform designs o Graphics and design o Art works

Technical services We prepare a detailed project operation’s FF&E (Furniture, Fixture & Equipment) list for the consideration of the Developer/Designers/Consultant, and will also advise on:

All special systems such as CCTV, fire alarm, telephone and PABX, paging, computer software and hardware, point of sales, satellite dish, audio and visual, keying, and other tenant services and items required at the property.

Review and comment from a hotel operator’s perspective on the final system plans and specifications submitted by the appointed mechanical consultant for the heating, ventilation, air conditioning, plumbing, drainage, power supply and distribution, general lighting, alarm, radio, television, telecommunication and public address systems.

Review and comment on the quality, quantity, specifications and installation of furnishings and fittings, and preliminary and final lists of furnishings and fittings.

Operating equipment such as all chinaware, glassware, cutlery, linen, utensils, etc.

Heavy operating equipment such as kitchen, laundry, M&E etc.

Identifying best sources of supply for all capital equipment and consumables, and advise in tendering, analysing bids and selection.


Pre-opening services We can provide the following assistance:

Preparation of the pre-opening budget and financial forecast for the first year of the project operations.

Working capital calculations, accounting, and purchasing policies.

Preparation of manning guides and recruitment schedules, personnel administration plans, staffing tables, salary and benefit schemes, personnel policies and staff regulations.

Preparation of operating policies based on the operating concept for all operating departments, and work out concepts which are less labour intensive but still effective.

Preparation of a Marketing and Sales Action Plan that would include amongst other features: pricing, proposed advertising campaigns, identification of potential markets for the property and customer groups.

Preparation of brochures and other promotional materials, and graphic design.

Planning and assistance with pre-opening public relations activities.

Preparation of pre-opening operational documents and guideline materials that will ensure the quality and standard of the property.

Advice on the negotiation of leases, licenses and concession contracts.

Testing of the project’s operations.

Site visits and inspections At various design and construction phases of the project, TVG’s representatives will attend meetings with the various agencies working on the project. During the construction phase, they will make site visits as required for the purposes of inspecting the overall construction and fitting out of the property.

Pre-opening technical services fees

For a period of up to 18 months from the effective date of the Management Agreement, there is a flat monthly fee. Thereafter, each month after this period and up to the official opening of the project, the fee charged will be at a reduced rate.

Post-opening

Full property management consists of identifying key objectives for the property and implementation through the unit’s General Manager. This includes accounting, administration, cost control, maintenance, sales and marketing, and concept implementation. We believe that in most corners of the world, the notion of luxury is currently being redefined - becoming strongly associated with privacy, back to nature experiences, responsible tourism, and extremely personal service. Our resorts and services, such as spa design, are based on that ideal.


To stay ahead and differentiate ourselves from other global resorts and marketing companies, we focus on:

Conceptual skills We place great importance on highly creative conceptual developments that are ecologically sensitive to a specific location and incorporates local cultural and design elements. We avoid standard, off-the-shelf designs. We do not imitate what others have done. We are continuously redefining our hospitality and leisure concepts that enable us to remain at the forefront of new and niche market trends. In this way, we are able to create the most appropriate product for each of our projects. This is then implemented by developing an innovative and sustainable sales and marketing strategy to ensure a proven return on investment.

Our people

We recognise that our people are a key factor to our ongoing success. We therefore place great emphasis on choosing the right people and ensuring that those people have the right skills and resources to maintain the high standards we have set. Once a part of the team, employee development and training, recognition, cross training and rotation, performance-related pay, empowerment and quality-circles, play a vital role in the way we manage our staff. In addition to this, we instil strong financial discipline amongst all of our team members to reinforce their sense of belonging, responsibility and commitment.

Dynamism

As a young and dynamic company, we avoid the cumbersome and bureaucratic structures often associated with big corporations. We prefer to source talented and experienced Property General Managers who are entrepreneurial and bring fresh and forward thinking ideas to their resort operations. For this to work, we allow our General Managers significant freedom and autonomy, whilst still monitoring each operation and giving clear guidelines on financial targets, operating philosophy, Best Practices, as well as essential controls and systems. Within this framework, our General Managers take full responsibility for their resort.

The experience

We recognise that the hospitality industry is becoming more and more competitive, and we also understand that we have to keep differentiating ourselves. TVG, with its various brands, works on the knowledge that guests are looking for an overall experience and not just a typical, off-the-shelf product. With each concept we aim to create an extraordinary experience that combines consistency and harmony between what is seen, touched, heard, smelled and experienced.

OUR MANAGEMENT STYLE


TVG provides full property management, which consists of identifying key objectives for the property and implementation through the Unit General Manager. This includes the following criteria:

Accounting

Direction of financial controls, banking, and accounting to the standards of the “Uniform

System of Accounts”.

Provide monthly financial reports, detailed by department, including a statement showing Gross Revenue and Gross Operating Profit of the property in accordance with the Uniform System of Accounts.

Deliver draft results of the property’s operation during Fiscal Years to the Independent Accountant for audit, including: a profit and loss account, a balance sheet, and a statement of changes in the financial position etc.

Administration The Group provides on-going recruitment, training and related activities of the staff. This will ensure that the property’s staffing is adequate, job specifications and descriptions followed at all times and for all staff positions, motivation of staff improve staff discipline, salaries and wages, benefit etc.

Cost control

We will set out and implement cost and purchasing controls that are appropriate for the operation of the property.

Daily operations The Group will supervise, direct and control on behalf of owner, the day-to-day affairs of the property and related operations to agreed budgets and standards.

Quality assurance Twice a year our specialised team from our Hub in South Africa will conduct a deep and detailed study and audit the property in terms of Group and international Best Practices, standards, policies, and procedures that ensures that the quality of the product and service of the property will always improve and evolve.

Finance

We can also provide control and supervision of the budgeting process, including:

MANAGEMENT SERVICES


Annual budget prior to the commencement of each fiscal Year

Projections for the forthcoming Fiscal Year of the gross revenues of the property, operating expenses, and gross operating profit

Cash flow and working capital requirements

A budget for the purchase and replacement of FF&E (Furniture, Fixture & Equipment) and the repairs and renewals reserve

A budget for necessary capital expenditure and recommended capital expenditure

A human resources budget to include expenditure by department for all salaries, wages, remuneration and fringe benefits etc.

Management staff

Placing of qualified management staff for the property and co-ordinating their efforts to implement the management company’s policies.

Remarkable brands are built on remarkable experiences. Marketing must therefore provide customers with a total brand experience that builds relationships, loyalty, referrals, and profitability at every level of interaction – from product and service excellence to a lifetime of added values. TVG Creative guarantees to help your company in its quest for growth. Whether you are aiming for more customers, more revenue or more shareholders, we are here to help. As an integrated full service agency, complete with an in-house design and production team, we can address all your marketing requirements including design, copy writing, advertising, printing, branding as well as developing customised solutions and co operative marketing solutions. Working as part of your team, we will create and manage a full, integrated marketing strategy or simply drive single elements. Either way you will benefit from memorable campaigns and an improved return on your marketing investment. Our people are the core of our business and we understand the importance understanding your company and its unique needs. The determined professionals that make up TVG Creative will ensure that your marketing succeeds by effectively communicating the right messages for your business to the right markets.

For further discussion on development and partnership opportunities please contact:

JEAN LABUSCHAGNE MARTIN OOSTHUIZEN Mobile: 083 407 2860 Mobile: 074 172 5808 Email: [email protected] Email: [email protected]

MARKETING AND PR – TVG CREATIVE

CONTACT US

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