uae exchange profile 2010

8/3/2019 UAE Exchange Profile 2010

1/20

P. O. Box 170, Al Sayegh Tower, Sh. Hamdan Street, Abu Dhabi, U. A. E.

www.uaeexchange.com


2/20

Ihopethatthisinterestingcollectionofnot

IhavegatheredonUAEExchange,overape

time,willhelpyouunderstandtheconvictiona

thatitstandsfor.Andgiveyouaninsighto

becameoneofthemostadmiredbran


3/20

Tostayaheadofthetimes i

providingcustomer-friendl

addedserviceswith warmth

the aspirations oftheempl

Createsustained growth in

andprofitability; Servethe

and flourish in an environm

mutualtrust andtranspar

Mission

To be an ever dependable friend,

the link that emotionally connects

people across the globe through

technology driven, professional,

dedicated and timely servicesdelivered with a personal touch.

Vision

So, when I think ofUAE Exchange, I vworld one that oand one that we se

Touching the world with happiness

UAE Exchange has really touched the lives of millionsof people, positively, bringing them closer and helpingthem stay connected. And it is their strong and clearforesight that makes this possible.

Clarityinthoughtand

visionmakesabrand

successful.AndIthink

UAEExchangehaswon

halfthebattlebylaying

outaclearpathatthe

outset.


4/20

KnowledgeTheirleadersfeltthatwhatdifferentiates

excellent

organisationsfromothersistheknowledgelevel.Theyfelt

thatUAEExchangeshouldpossessalltheinformation

requiredandshouldconvertthisinformationintoknowledge

whichwill helpinservingthecustomers.

IntegrityTrust and integrity are the foremostvalues inorder to

succeed in this industry as itis dealingin publicmoney. Thei

leaders wanted UAEExchange to practice integrity therecreating trust in the minds of the customers

CommitmentNo business would succeed without commitment and active involvemen

of the entire organisation. Their leaders wanted to instill a sense ofpassion among the employees to serve the customers with warmth

undertake activities which are committed to the society; fosterbusiness relations committed to partners.

Therealsecretbeh

indthe

successofUAE

Exchange

ItsnotarhymethatItriedtoachieve

butthe3strongPsthatpropelled

UAEExchangetosucceed


5/20

UAEExchange isth

ebiggest

retailremittance network

presence!

intermsofdi

rectbrand

intheworld

MasterCard principal membership

Over three decades of service excellence

Directoperationsspanningfivecontinentswith over500 directoffices

>5%-Ourmarket share ofglobalremittancebusiness

Correspondent banknetworkcovers over150 leadingglobal banks

Over 7000 people employed worldwide

Workforcediversityofover40 nationalities

The first exchange house to get the

coveted SWIFT membership

More than3.5 million registeredcustomers worldwide

Global networthof more than

US$ 150millions

Conveniently locatedbrancheswith

customer-friendly workinghours

Home grown technology and support

systems for added reliability

Most favoured among global businessbrands in the world of partnerships

Topsoncustomersatisfactioncharts

One of themost diversified product

ranges in the industry

Winner of manyglobalbusiness& qualityawards

One of the leading employmentdestinations in remittance

We can feel them. They strike the strings of our soul. And as

years roll by, they add more warmth and meaning to life. They

may not be tangible, but can endure even the toughest mires of

time. Yes, we are talking about relationships.

Like the sacred marriage which transforms our solitary world

into a happy place to dwell; the birth of a child, which brings

unending moments of joy to us; the reliable car, which stood like

a stallion; our caring mother, who kindled our longing for home;

our school which brings back those sweet memories of

innocence and friendship; our pet animal which gave us that

unconditional love; or our reliable bank which has given us the

financial security, whenever it was so needed. Each one of these

is an example of strong relationship built over the years with

trust and care.

Symbols of relationships may vary, but the underlying spirit

remains the same. A relationship is an invisible cord binding

hearts and minds, through which values are passed on back

and forth. Values of faith, hope, loyalty and ownership, which

drives us forward every moment.

UAE Exchange also exists in that frame of relationships crafted

the meaningful way. And they have been cherishing it for over

three decades as the Worlds Trusted Money Transferrer.

There is something interesting about relationships.


6/20

First branch of UAE

Exchange established

in Abu Dhabi, UAE.

1980

Milestones

Xpress Money, a leading

instant money service,

established in UK, laterbecoming a key product

offering of UAE Exchange.

2001

First Liaison Office in

Sri Lanka established.

2002

A landmark year for

UAE Exchange, when it

commenced its

operations in Australia

by acquiring an

existing exchange

house, launched its UK

operations, and

established its 100th

branch in India.

It also entered into the

Corporate Business

segment during the

year, and held its first

ever Global

Conference.

A technology milestone

was achieved when its

UAE operations

launched Self Serving

Kiosk Machines across

its branches.

2003

UAE Exchange

commences operations

in Sudan.

New web based

transaction software,

XCQ, launched.

UAE operations of the

company get ISO

9001:2000

certification.

2004

Consolidation of

UAE countryoperations as the

market leader.

1981- 92

UAE Exchange

becomes a SWIFT

member.

1993

Express Transfers

launched, marking

a new era in money

transfer.

1994

UAE Exchange


in Oman.

1995

First Liaison Office

in India established.

1997

UAE Exchange

launches its global

website,

www.uaeexchange.com

1998

UAE Exchange launches

retail operations in India.

1999

First Liaison Office in

Bangladesh established.

2000

UAE Exchange


in Hong Kong and

Uganda, and launches its

new Back Office system.

Second Liaison Office in

Bangladesh opened,

and its UAE operations

Won the prestigious

Dubai Quality

Appreciation

Programme.

2006

UAE Exchange


in Bahrain, and

establishes its liaison

office in Philippines.

Opens its 50th branch

in UAE.

The company wins

the Best Performance

Outlet award under

the Dubai Service

Excellence Scheme.

2007

UAE country operations

win the MRM Business

Excellence Award.

UAE Exchange secures

licenses for Malaysia and

New Zealand operations.

2008

UAE Exchange launches

its feature-packed Gold

Card, and commences

operations in Kuwait.

New Bank Notes

Division established

in UAE.

1996

UAE Exchange celebrates

25 years of successful

business, and in the same

year, commences its

operations in Qatar.

2005

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7/20

Qualityofoperationalresults

distinguishUAEExchangefrom

competition.Theydeliveritat

apaceandconsistencywhichh

as

alwaysremainedindustrystand

ards.Theoperationalefficiency

of

theirorganisationalprocesses

isevaluatedconstantlyagainst

the

qualityofresultstheyproduc

e.

Theawardsandrecognitionsthey

havebaggedspeakofthegro

und

theyhavecoveredoverthirtyyears,whereeve

ryprocess,every

organisationaldecision,workslik

eaflywheel,inaseamlesslywoven

fabriccalledserviceexcellence.

Eachaccoladeisthusapointe

rto

thestrongsteptheyhaveta

kentowardsbringinggreaterv

alueto

thecustomers.

Theac

colades

that

callfo

r

astandi

ngovati

on

Thebusinessre

sourcesandope

rationalleverag

ethatwehavet

odayintherem

ittanceindustry

a

unmatched.We

continuallyimp

roveourproduc

tmixbyintrod

ucingnewprodu

ctswhichcanm

ee

adiverserange

ofcustomerreq

uirements.But

whatultimately

setsUAEExch

angeapartist

excellentcustom

erservicethat

weprovide.Its

assimpleasgr

eetingourcusto

merswhenthey

throughthedoo

randsaying,

WelcometoUAEExch

ange.Whatbrin

gsyoutoustod

ay?

tothechalleng

eofunderstandingthema

ndtheirrequire

mentswithinth

efewminuteso

f

ensuringtotals

ervicesatisfact

ionandasmileontheirface

sastheywalk

out.Whether

themtotherig

htpersonorge

ttingthemconn

ectedtotheservicesth

eyneed,itsal

la

sureourcustom

ersarewellpro

videdfor.Ever

yfeatthatweh

aveachieved,everyreco

addtoournam

e,reflectsonour

steadfastpurs

uitofexcellence

inallsphereso

four

Y.Sudhi

COO-Glo

Qualityalwaysscores.AndUAEExc

hangehas

provedittimeandagain


8/20

Our evolution into the Worlds TrustedMoney Transferrer has been an incredible

journeyspanning three decades. A journey

through afast-changingworld with people

becoming increasingly mobile, businesses

crossing the farthest of borders,

commercial indexes skyrocketing, and

global fund flows thickening.

The challenge we faced all through our

journey was not to move with the trends,

but to set them for others to follow... to

pioneer standards which would help

organize the remittance industry, so that it

can effectively standup to the needs of the

transforming world.

UAE Exchange started off in 1980 with a

small branch in Abu Dhabi, the United

Arab Emirates. Today when we look back,

we see the fine empire we have built,

spreading across five continents, and

bringing delight to millions of people

everyday.

Duringour journey, we turned everychallenge into opportunity, and

consolidated every market we strategically

entered into, right from North America to

Oceania. We relentlessly improved on our

services, delivery systems and value-chain

through innovation, infusing technology

which always have a human touch. We

associated with the best addresses in the

financial world, and passed on the

advantage to all. We achieved new quality

and business competency benchmarks all

through, so that we could deliver greater

value to our customers.

But what has rendered the impetus for us

to move forward was the factor which

forms the bastion of our business. People...

the ordinary man who walks into our

branches brimming with the confidence

that our services would responsibly take

care of their day-to-day financial

management needs, forwhom we are the

most reliable channel which connects him

with his loved ones living far away, and

who has placed our brand close to his

heart.

Value of an enterprise cannot be created

overnight, and in a business as dynamic as

remittance, one has to have the right

approach, conviction and poise to build it

up over a long period. Our deep

understanding of the changing needs ofour customers and the pulse of the market

have helped us provide outstanding

products and services across the world.

UAE Exchange is acclaimed as a brand that

ensures value-for-money for customers

and fruitful relationship for all business

associates. Our customers love our brand

because of the value that we give them

back, and our associates respect us not

just because of our revenue generating

power and emphasis on quality, but for our

productive and reliable collaboration

skills.

As a peoples brand, we have always been a

valued partner to our associates, a

responsible community member,

above all an enterprise that does

responsible and ethical business.

hired people with human values,

service matters the most. We ope

customer-friendly products, proc

partners.

And we are the leader in remittan

With every passing day, new stanachieved and new dreams are bui

remittance industry. More and m

people transcend the globe in sea

career and commerce. UAE Excha

always been in the forefront to ad

needs of the marketplace, and wo

continue delivering the best poss

service to the communities we se

Thats why we are known as the W

Trusted Money Transferrer.

We would continue delivering val

would use every opportunity to b

trusted, lasting and meaningful

relationships.

WeareaPeoplesBrand!

H. E. Abdulla Humaid Ali Al

C

Dr. B. R. Shetty

Managing Director & CEO

Our founder lea ders:Dr. B. R. Shett y

andH. E. Abdul la Hum aid Ali Al M azroe i


9/20

SunneversetsonUAEExchange,

asour

operationsarespreadacrossthefaceof

theearth,coveringfivecontinents.Atany

givenpointintime,somewhereon

the

globe,therewouldbeaUAEExc

hange

branchprovidingcustomersthesa

me

renownedexperience,qualityandv

alue,

whichhasbeenperfectedthroug

hmore

than30yearsofsuccessfulbusin

ess

operations.

Whileourvisionisglobal,ourpass

ionruns

local.Ourunrivalledglobalfootpr

inthas

beenbuiltthroughanindepth

understandingofev

erymarketwehave

enteredinto,foundedoverourcompelling

drivetoserveourlocalcustomer

swith

thebestthattheglobalremitt

ance

industrycanprovideandthusbe

comingthe

WorldsTrustedMoneyTransferr

er. Theglobalnetwork of

UAEExchange is one

of its

strengths. A direct ret

ailpresencecovering all

majo

across fivecontinents a

rms itwith an unrivalle

d ca

provideseamlessremitta

ncesolutionstoquality-co

nsciou

1 Canada 2 Fiji 3 USA 4 UK 5 Jordan 6 Qatar 7 Bahrain 8 UAE 9 Oman

10 Kuwait 11 Uganda 12 Rwanda 13 India 14 Sri Lanka 15 Bangladesh

16 Hong Kong 17 Philippines 18 Indonesia 19 Australia 20 China 21 New Zealand

In the pipeline...Austria, Belgium, Botswana, Germany, France, Ireland, Japan, K

Macau, Malaysia, Mauritius, Morocco, Nigeria, South Africa, Et

Roundtheclock,

aroundtheglobe


10/20

UAEExc

hangehas

promotio

nforea

communiti

esthat

it

learntmo

reabout

it

www.uaee

xch

Touching hearts everydayCusto

mer

&

MarketRe

lations

Ourmarketrelation

sarestrongandcus

tomerengagementis

progressive.We

keepthemaliveand

spiritedthroughvar

ious

campaignsandpromotionsaimeda

tbetteringtherelatio

nshipwe

havewithallcommu

nities.UAEExchangerunsone

themost

popularandwide-ran

gingseriesofpromotionsamongglobal

financialinstitutions,

encompassingallsocio

-culturalgroups,with

thelivelyspiritbeing

anintegralpartoft

hemintheirsocialan

d

culturalaspirationsa

ndcelebrations.

Ourpromotionsare

auniqueblendofele

ments,whichbrings

excitementandjoyto

allthecommunities

weserve.Andgive

awayprizeswhichar

ealwayscherished.T

hatswhy,

UAEExchangeprom

otionsandcampaigns

comeeveryyear

power-packedwithg

reaterrewardsande

xcitement,to

welcomingaudiencef

romaroundthewor

ld.


11/20

It is indeed true that in remittance

business, the number of banking

partners determine the value

proposition to the customer. We, at

UAE Exchange, own the largest

correspondent banking network in

the remittance industry with over150 global banks.

While remaining unchallenged in

terms of customer choice and

value, we relentlessly build on our

core strength partnerships. As

customer aspirations keep

growing, they have to be matched

any given day. And in this context

these logos speak volumes on the

strong partnerships that

we share with them!

UAE Exchange is strongly positioned in arelationship-driven business environment.

0ver150banks

liketobankonthe

WorldsTrusted

MoneyTransferrer


12/20

Partnerships that add value for UAE Exchange

UAEExchangeisoneofthest

rongestpartneredbrandsint

he

financialworld.Thegamutofse

rvices,whichweofferhavebee

nadded

throughstrategicpartnership

swithanarrayofglobalbrand

stosuit

theday-to-dayfinanc

ialandlifestyleneedsofourcus

tomers.These

effortshavemadeustheirfavouritene-Stop-Shop

.

CompaniesthatsharethevisionofUAEExchange,join

handstodeliverbettervaluetopeoplelikeyouandme.

Thesepartnershipsbuildthewiderangeofservicesthat

UAEExchangeoffers.AndIthinkwecanconsideritasa

financialsupermarketinitself


13/20

UAEExchan

geservice

s

comewiththe

infallible

SAFE guaran

tee!

SelectionThewidest

choiceoffinancialservic

esthat

youwouldfindanywhere

,whichsuitsyour

lifestyledemands,day-t

o-day!

AssuranceEachservic

ethatisofferedisfortified

withtheinfallibleUAE

Exchangequality

benchmarking,acclaimed

theworldoverfor

consistencyandreliabilit

y.

FriendlinessUAEExchan

geprovidesservicespa

ssionately

byemployingoneofthe

mostaccomplished

customerserviceandde

liverysystem

standardsintheworld

.Sothatyourevery

visittoUAEExchange

wouldbean

experiencethatyouche

rishforalifetime!

EconomyThecardinaltenetof

theUAEExchange

productdevelopmente

xerciseisTopquality

attherightpriceem

phasizingonvalue-for-

moneyservices!

UAE Exchange employs human technology when

developing customer interfaces and response

systems. The benchmark aimed for, when new

technology is deployed, is its compatibility with

customer aspirations.

Right from proprietary software platforms which

ensure technology convergence for seamless service

delivery to multi-skilled support teams ensuring

reliable product cycles, its all about human

technology at its best.

Technology with a human touch

Usingproprietaryto

olsandsystems,

UAEExchangewasab

letoprovidethe

qualityandresponsiven

essdesiredby

bothcustomersandp

artners.


14/20

A unique payroll processing and salary disbursement platform from UAE Exchange, whichin a short period of time dispelled the manual payroll processing woes of thousandlabour-oriented businesses in the Middle East and beyond, thus becoming the No. 1 chamong payroll solutions in the market. Flagship launched in the UAE, it is fully compliantthe stipulations of the Wages Protection System (WPS), a joint initiative of the UAE MinistLabour and the UAE Central Bank. Smart Pay has opened up a new age of convenience for searners, who have the privilege of collecting their salaries on time from any of wide-networked branches of UAE Exchange easily. To further enhance convenieUAE Exchange joined hands with MasterCard Worldwide, leaders in advanced global commto launch the Payroll Card, which enables employees to access their salary accounts frecharge, 24/7, through Cash Dispensing Machines (CDMs) widely installed by UAE ExchaThe card can also be used for purchases wherever Point of Sale (POS) machines are avaifor payment settlement. For more information, log on to www.smartpay.ae

A global instant money transfer product

launched in 1999, which has swiftly

become one of the most favoured brands

worldwide. With a presence in nearly 100

countries across five continents through

a global network of agents, Xpress

Money connects the source and

destination of funds by a few minutes.

Prestigious banks and NBFCs are among

its agents, and Xpress Money beats its

rivals through several unique andinnovative inbuilt features which has

made it very popular. This includes SMS

alert to sender upon fund collection at

destination, anywhere payout within an

agents location, free of charge

cancellation of transactions etc. For

more details, log on to

www.xpressmoney.com

UAE Exchange has taken

remittance to the domestic

environs of the internet-savvy

customer with Money2Anywhere,

a new-age remittance platform

which facilitates money transfers

and payment settlement online.

Registered customers can send

money safely, conveniently and

cost-effectively anytime of the

day from wherever they are,

using the Money2Anywhere

portal. Pilot launched in Australia

and the United Kingdom, the

service has also become popular

in other countries, with more

countries in the pipeline for

launch. For more details, log on

to www.money2anywhere.com

A revolutionary product fromUAE Exchange that enables real-time

remittance to bank accounts, through a

host-to-host connection. Thus, gone are the

days when people had to wait for days or

long hours to get confirmation from the

bank that the money they sent has been

credited to the destination account. And

not just that. The sender gets an SMS

confirmation within seconds of account

credit. Flash would, in the days to come,

leverage on the strong

150 plus correspondent bank network of

UAE Exchange, to be made available across

the world.

Featuringfouroftheirproducts

whichhavetakencustomerco

nvenience

toanewhigh.

XPAY, a Reserve Ba nk of Indilicensed modern payment facil

UAE Exchange, is a revolutioproduct which is set to chang

way payment and settlements India. It is a convenient, safesecure way to pay for day-to

purchases at all merchaestablishments where XPAY seavailable. With Xpay, you ha

ease of payment from your cozone, without worrying ab

carrying cash, credit cards ora bank account. All payments done for nominal cost throughphones or through internet. F

the service gives the option of for insurance premiums, loans

fixed day by way of standinstructions. For more details,

to www.xpayindia.com


15/20

Agent

Cash

Collection

Insurance

Premium

Payments

Utility

Bill

PaymentsEMI

Payments

Instant

Money

Transfer

Bank

Transfer

At UAE Exchange, product innovation

is guided by a deep understanding of

customer needs.

We have developed and expanded our

product lines, and optimized our

delivery channels based on the

profound understanding of our

customers and the markets where we

operate. And as a result, we employtechnology with a human touch,

products which meet everyday needs,

and services that deliver lasting value.

The solutions we provide makes our

products indispensable assets for our

customers, and our customer base

includes all classes of people across

socio economic spectrum, and

companies big and small engaged in a

wide range of activities.

We consistently orient our product

and distribution channels to the

specific needs of each market, which

gives us our decisive edge in business.

And with the widest range of services

on offer, we are an Any Day, Any Need

destination for you

BERM

Top Time

Agency

Service

Wealth

Management

Bond

Distribution

Share

Trading

Gifting

Services Cash

Advance

Commodity

Sale

Retail

Ticketing

Tour

Wholesale

Travellers

Cheque

ABT

Card

Transfer

Air line

Ticket

Payments

Credit Card

Bill

Payments

Membership

Subscriptions

All Retail C

Available in

A

Any Day, Any Need


16/20

Brand Activismtowards a safe

financial clime!

As a leading financial institution operating in different countries under diverse regulatory

environments and socio-economic climes, UAE Exchange understands the criticality of bei

ensure safety and security of its systems and processes. The brand has thus put in place s

watchdog mechanisms which ensure that its operational realm is guarded against malpra

kind, in the greater interests of the financial world and mankind.

Strong emphasis on total compliance with global security and regulatory stipulations prot

against socio-political and economic crimes including money laundering attempts, fraudul

criminal nature transactions and terrorism financing attempts.

Comprehensive Anti-Money Laundering & Combating Financial Terrorism (AML & CTF) p

within the organisation deploys central and regional compliance teams, periodic training o

best practices, and regular external and internal audits to evaluate its effectiveness. Auto

monitoring systems closely linked to operational processes ensure compliance with global

and real-time detection of suspicious activities originating from individuals, organisations

Systems are continually updated to be at par with global alerts from watchdog agencies, an

least refractory time in statutory reporting.

UAE Exchange is proudly compliant to these reputed regulators:


17/20

Aperfectco

mbinationof

convenienceandq

uality


18/20

We count our customers spread around the globe in

millions. They are many and varied, and their

aspirations are always big. So the value proposition we

offer them is the best, wherever they are in the world,

better than anybody else could offer.

We keep nurturing the smile, which we have put on

their faces since three decades. We have built a

multitude of offices around the world, deliveringproducts which are deeply embedded in their

lifestyles, with unwavering focus on quality.

And we win back a zillion smiles...which reflect their

love for our brand, which has found a special

place in their hearts.

A zillion smilesyes, thats what we are!

Call-back ServiceMultitude

ofoffices

acrossfive

continents,

workingon

customer-

convenienttimings,offeringbroad-spectrumservices.

GlobalCustomer Support

Send an E-mailcustomer.care@uaeexchangoffline Feedback Form

online FeedbLog o

www.uaeexc

Well-trained,multi-lingualCRM

staffmanningefficientcustomer

supportdesks,foranytime,

anywhereassistance.

one of the most active brands in the world of cusand offers, with popular promotions round-the-ye

.

UAEExchangeserviceperson

nel

consistofover7

000professionals

representingove

r40nationalities


19/20

UAE Exchange is an organisation with a heart. It is that help

handing which will be the first to extend itself to help the needy. The

examples of this socially responsible behaviour are dime-a-dozen.

Quick to react to any contingency, UAE Exchange has never shunned

away from social responsibility. With service to society etched well

in its culture, UAE Exchange is in the forefront, be it flood, famine,

earthquake or problems more human. Helping Hands, UAE

Exchanges CSR arm, is in the forefront to help the affected.

Advocatingsocialactivism

Delete

Igiveafullfive-starratingto

UAEExchangesCorporate

SocialResponsibility.


20/20

uae exchange profile 2010

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