ukcloud enterprise compute cloud for oracle...2017/04/04 · mds technologies ltd, 2 methuen park,...

Classification: Open

SERVICE DEFINITION

UKCLOUD ENTERPRISE

COMPUTE CLOUD FOR

ORACLE G-CLOUD 9

Classification: Open ii

Lot 1 – Cloud Hosting

Service Definition: UKCloud Enterprise Compute Cloud for Oracle, Issue: 9.0

Copyright: MDS Technologies Ltd 2017

© MDS Technologies Ltd 2017.

Other than for the sole purpose of evaluating this Response, no part of this material may be reproduced or transmitted in any form, or by any means, electronic, mechanical, photocopied, recorded or otherwise or stored in any retrieval system of any nature without the written permission of MDS Technologies Ltd.

MDS Technologies Ltd, 2 Methuen Park, Chippenham, Wiltshire, SN14 0GX

Telephone: 01225 816280, Fax: 01225 816281

CONTENTS

WHY MDS? .............................................................................................................................. 3

SUMMARY OF SERVICE FEATURES ................................................................................... 3

MDS AND UKCLOUD – THE PERFECT PARTNERSHIP ...................................................... 4

Service assessment guide .................................................................................................... 4

Key characteristics of our service ....................................................................................... 6

Pricing and packaging ........................................................................................................... 8

An SLA you can trust ........................................................................................................... 11

Supporting documents and resources .............................................................................. 12

Try before you buy ............................................................................................................... 12

The small print ...................................................................................................................... 13

Appendix ............................................................................................................................... 14

Classification: Open 3




WHY MDS?

A privately owned, UK sovereign company

Connected to Internet, JANET, N3, PSN, RLI

Public, community and private cloud available

Security Cleared technical and customer service staff

We are Agile, Flexible, Open, Honest and Transparent

We deliver cost effective solutions on time and within budget

We are your One-Stop-Shop for secure assured Cloud services

A fully managed platform using our ITIL-aligned 24/7 Service Desk

Experienced at delivering small, large and complex Cloud solutions

We are an SME - large enough to deliver, small enough to care

PROFESSIONAL, PERSONALISED SOLUTIONS

SUMMARY OF SERVICE FEATURES

Powered by Oracle VM Technology

Configurable, flexible resource sizes

True NIST Cloud Services from UKCloud - a market leading organisation

Secure and highly scalable

Connected to PSN, N3, JANET, RLI, Internet

Optimised for OFFICIAL and fully aligned with the 14 CESG Cloud Security Principles





MDS AND UKCLOUD – THE PERFECT PARTNERSHIP

MDS technologies Limited (MDS) offers a cloud platform provided by the award winning cloud

services provider, UKCloud. We have a strong, committed relationship with UKCloud, the market

leader in the Digital Marketplace for G-Cloud Infrastructure as a Service, through a long-standing

relationship underpinned by a formal partnering agreement. MDS is a reseller, at cost, of UKCloud’s

cloud and we have resold services since the launch of the G-Cloud framework in February 2012.

Services. We have been a UKCloud Partner since their creation in 2011, and became a Preferred

Partner in 2016. This status enables us to provide a high level of service to our customers and gain

enhanced support from UKCloud.

As a UKCloud Preferred partner, MDS offers true National Institute of Standards and Technology

(NIST) cloud services, which are offered as part of a community cloud service only available to the UK

Public Sector and secured and managed in line with UK government security classifications.

UKCloud and MDS both utilise pricing models based on transparent charges and “pay for what you

use” on an hourly and/or monthly basis.

Service assessment guide

What the service provides

Unlike cloud-native applications, enterprise applications were designed in the age of virtualisation and

traditional hosting. Many applications running in the UK public sector today have a backbone powered

by Oracle software. They include ERP solutions, finance systems (such as payroll), HR systems and

a wide variety of citizen-supporting applications.

Oracle solutions have traditionally been subject to licensing and technical requirements that have

made it challenging to carry out cloud transition projects, and meet the government's Cloud First

policy.

Enterprise Compute Cloud for Oracle allows you to start your cloud journey with your Oracle

applications. It overcomes the licensing and technical barriers, and provides trusted, connected and

flexible Assured OFFICIAL and non-internet-connected Elevated OFFICIAL cloud platforms you need

to deliver your critical Oracle applications in the cloud. Enterprise Compute Cloud for Oracle can help

you achieve the business goals at the centre of your strategy, without risking your operational ability

to execute.

Given that we also provide other compute solutions, including Cloud Native Infrastructure (powered

by OpenStack) and Enterprise Compute Cloud (based on VMware), we can deliver a suite of services

to meet all your needs, enabling you to leverage the benefits of digital transformation while

maintaining your investment and integration with traditional Oracle-based services.

What the service can help you achieve

You can maintain, and even improve, existing citizen-facing services without interruption

There is no contractual or technology lock-in. You have the flexibility to re-architect the solution if your requirements change or you wish to adopt a new technology

Because the service is optimised for the performance and availability of Oracle workloads, and is compliant with Oracle’s licensing requirements, you can license only the processor cores used

You can ensure business continuity by using the UKCloud Oracle platform for Disaster Recovery as a Service





You can move your key databases to UKCloud to work alongside other services and applications on the cloud platform

You can transfer your Oracle investment to UKCloud and pay as you use, rather than incur onsite hardware and support costs

Key service capabilities

Compliance with your Oracle licensing, enabling you to bring your own per-core licensing to UKCloud's cloud

Built on Oracle technology and tuned to support Oracle workloads, the service includes OVM at the hypervisor layer, ensuring compatibility with Oracle technologies such as Oracle Database, Oracle WebLogic Server, Oracle Fusion Applications, E-Business Suite and more

Platform designed to reduce workload movement and provide stability

Service level agreements that are sensitive to the requirements of Oracle applications

Why UKCloud

UK-based telephone service desk and Network Operations Centre (NOC) function, providing 24/7 support for P1 critical incidents and proactive monitoring, including access to UKCloud’s technical experts

Platform optimised for OFFICIAL and OFFICIAL-SENSITIVE data and fully aligned to the National Cyber Security Centre (NCSC) 14 Cloud Security Principles

Extensive independent validation by recognised UK public sector authorities, which enhances the platform’s suitability for especially sensitive workloads for organisations within the health, police and defence communities

Multiple secure UK data centres separated by more than 100km and connected by high-bandwidth, low-latency dedicated connectivity

UK sovereignty — assured cloud platform delivered by a UK-based company with UK government security-cleared personnel

Platform hosting workloads exclusively for the UK public sector, creating a known and trusted community of neighbours

A wide-ranging ecosystem of partners, including system integrators, managed service providers, software development houses and consultants specialising in transformation projectsProven portfolio of genuine cloud services enabling the government’s digital transformation

Cloud characteristics delivered

Enterprise Compute Cloud for Oracle operates adjacent to genuine cloud services that are completely

aligned to NIST essential characteristics to enable agility and elasticity for compliant applications and

workloads.

Enterprise Compute Cloud for Oracle has more limited alignment to NIST essential characteristics,

but delivers the following cloud-like benefits:

Elasticity — easily scale your solution to meet your operational requirements, without capital expenditure on redundant hardware

Self-service — complete autonomy to provision, change and manage your virtual environment via the UKCloud Portal or using our fully documented API

Measured usage — true consumption-based pricing from just 20p per virtual machine (VM) per hour





Broad networking — connect via DDoS-protected internet; a government community network such as PSN, N3/HSCN, Janet or RLI; or HybridConnect, using your own dedicated circuits

Resource pooling — shared with a trusted community of UK public sector users

Key characteristics of our service

UKCloud Enterprise Compute Cloud for Oracle has been designed and tested for compatibility with

the most popular Oracle applications used in citizen-facing solutions today, including:

Oracle Database — including features such as encryption and Data Guard

Oracle WebLogic Server

Oracle Fusion Applications

Oracle Enterprise Manager

Oracle E-Business SuiteOracle Database – including features such as encryption and Data Guard

As standard, all enterprise workloads deployed using Enterprise Compute Cloud for Oracle benefit

from the following great features:

Proven compatibility. Powered by leading enterprise technologies from Oracle (including Oracle Virtual Machine, Oracle Virtual Machine Server and Oracle Enterprise Manager), EMC and Cisco, Enterprise Compute Cloud for Oracle provides a proven, Oracle-native platform that's tailor made for running your Oracle applications in the cloud.

Comprehensive and personalised support. Enterprise workloads are often mission critical and require immediate interactive support when issues arise. We are ready to stand shoulder-to-shoulder with you at times of crisis; and there are no hidden charges with UKCloud support. As standard we include:

Staffed telephone service desk and Network Operations Centre (NOC)

24/7 support for high-priority incidents

A Customer Success team focused on supporting you during the onboarding of new workloads

A DevOps Team to help you develop and improve your own automation tooling so you can realise the agility and commercial benefits of cloud

A Technical Account Manager (TAM) who will be your assigned point of contact and will provide additional assistance with reporting and incident escalation, following UKCloud’s ISO20000-certified ITIL-based process framework throughout the life of your solution

Cloud Architect and subject matter experts (for example, on networking, storage or Oracle) engagement to help you optimise your solution for cloud operation

Choice of location. We provide a variety of options that enable you to build resilience into your applications.

Enterprise Compute Cloud for Oracle is offered from two geographically distinct sites, both located in the UK and separated by over 100 km for excellent geo-diversity and resilience

In addition, each region offers multiple physically separated availability zones, providing you with various options to build the resilience you require into your solution

Protective Monitoring. Both our Assured and Elevated OFFICIAL security domains feature enhanced Protective Monitoring (security information and event management) at the hypervisor layer and below, to provide the highest levels of assurance aligned with NCSC good practice guidance.





Enterprise projects, especially those involving Oracle software, are often large and complex. Our

platform is tailored to enterprise application needs, but we appreciate that may be just part of the

overall solution. We have a broad partner ecosystem that understands the UK public sector and has

expertise in supporting and managing enterprise infrastructure projects into the cloud. Our partners

include:

Managed service providers (MSPs). Specialists in the design, management and support of environments built on UKCloud’s cloud platform, or that span multiple cloud and on-premises environments, MSPs help to reduce the complexities of platform management.

Systems integrators (SIs). Understand UKCloud’s cloud portfolio and are experts at bringing together individual components to deliver entire cloud transformation projects, efficiency drives or complex, multi-faceted cloud solutions.

Developers and independent software vendors (ISVs). Able to provide fully packaged applications or SaaS solutions that leverage UKCloud’s secure cloud capabilities.

Strategic advisors and consultants. Specialists who can help define strategy, develop action plans and create solutions, if you require additional advice about delivering solutions in the cloud.

Configuration options

Enterprise Compute Cloud for Oracle provides workloads with an uncontended infrastructure

optimised for the performance and availability of Oracle workloads.

You can right-size the allocated resources to suit the changing demands of your application; ensuring

performance and avoiding over-capacity. You can specify the resource allocation of each workload

independently: simply choose the appropriate number of CPU cores, amount of memory and required

storage from the catalogue.

This Oracle-powered platform is compliant with Oracle’s licensing requirements, enabling you to

license just the processor cores you use.

In addition to these commercial benefits, Enterprise Compute Cloud for Oracle offers a number of

technical benefits specific to Oracle workloads:

Use of core-pinning technology means that Oracle workloads operating on the UKCloud platform aren't subject to the types of movement that can unbalance Oracle applications running on other cloud platforms

The scalable nature of UKCloud’s service enables you to add or remove cores in line with your understanding of the performance requirements of your solution

Self-service management of your environment via our Customer Portal, which can also be used to programmatically control your Oracle environment

You also benefit from:

Virtual firewalls. Manage connectivity into and out of your environment — self-service and free of charge.

IPsec and SSL VPN/SDN. Create secure connections between users and other environments using a variety of included tunnelling technologies.

Basic load balancing. Configure active/active solutions that are resilient to outages and can handle high levels of activity, using our on-platform out-of-the-box load balancers.

Persistent storage. Your data remains, even when a VM is turned off. Our persistent storage ensures your application data remains consistent and available.





Storage options

Whether you’re looking for high performance or long term retention with a view to cost efficiency,

there's a storage option to meet your needs.

Tier 1 block storage Tier 2 block storage Object storage

Fast storage ideal for data warehouses, fast transactional databases or randomly executing workloads

General all-purpose storage, suitable for systems with human interactions or predictable work patterns

Ideal for serving media content or as a medium-term repository; can be used to store recovery manager (RMAN) backups

Protection

Enterprise Compute Cloud for Oracle doesn't include infrastructure-level backup or restore products.

Instead, we offer an underpinning infrastructure that can support native Oracle technologies such as

Data Guard and RMAN data protection solutions.

If you need help to include these Oracle technologies in your solution design, we can introduce you to

one of our partners who specialise in Oracle solutions.

Pricing and packaging

Oracle workloads are priced per hour, and your bills are based on the resources you actually allocate

to your solution. In contrast to traditional hosting models, this ensures there's no lock-in to

unnecessarily licensed or under-utilised hardware.

Our flexible pricing enables you to map neatly to your existing specifications and scale resources up

or down based on new or changing requirements. You’re not constrained to the resources identified in

a design phase.

To model a total cost of ownership, you should consider additional elements, such as licensing,

connectivity and service options, which are described in the UKCloud pricing guide.

Price list

Cores (per hour)

+

Memory (per hour)

+

Storage (per GiB/per month)

1 Core £0.08 8GiB RAM £0.12 Tier 1 £0.25

2 Core £0.15 16GiB RAM £0.24 Tier 2 £0.10

4 Core £0.30 32GiB RAM £0.48 Object From £0.0146

8 Core £0.60 64GiB RAM £0.96

12 Core £0.90 96GiB RAM £1.44

128GiB RAM £1.92

Prices are per hour for the compute component (cores and memory) and per month for storage

Cores refers to virtual CPUs pinned to physical processor cores (excluding hyper-threading)

UKCloud reserves the right to charge for the onboarding of complex configurations in line with its SFIA rate card

Licensing

Enterprise Compute Cloud for Oracle includes the base OVM platform licences, which provide VM

containers that meet Oracle’s definition of hard partitioning.





Our service doesn't include licences for the Oracle applications and databases you choose to run. As

the underlying platform is powered by OVM technology, you can either transfer your existing licences,

or confidently buy new licences based on the quantity of virtual processors you allocate within each

VM.

If you need help defining the best licensing approach for your situation, we can introduce you to one

of our partners who specialise in Oracle licensing compliance, optimisation and fulfilment.

Connectivity options

UKCloud provides one of the best-connected cloud platforms for the UK public sector. We offer a range of flexible connectivity options that enables access to our secure platform by virtually any government user community or system. The variety of government, public and private networks is shown in the following diagram:





Service options

Delivering your Oracle solution from a cloud environment may be complex. To help you meet your

goals, UKCloud provides a selection of tools and services designed to optimise the process. You can

find pricing for all service options in our pricing guide.

Cross Domain Security Zone: If you want to

develop solutions that span both UKCloud platforms

(Assured OFFICIAL and Elevated OFFICIAL), there

are two service options:

UKCloud Guard. We provide a secure, scalable managed Guard that supports structured and inspectable HTTP-based data flows. This provides an immediately available multi-tenant Guard to support simple use cases.

Walled Garden. We provide self-service access to the Cross Domain Security Zone so that you can create your own solution using technology and application services of your choice. We provide an assurance wrap by managing firewalls between the security zones and ensuring you use appropriate risk management to understand and mitigate identified risks.

Secure Remote Access (SRA): If you're not

connected directly to the PSN-P but you want to

manage solutions on the Elevated OFFICIAL

platform (or if you have remote workers), SRA allows

encrypted access over the internet.

Cloud access service: Host devices, such as

hardware security modules (HSM), CPA foundation-

grade security gateways and WAN acceleration

devices, to enhance the security and performance

of your cloud solution.

UKCloud’s data centre interconnect: Enable self-

designed and managed disaster recovery solutions,

or increase connectivity resilience, using our

assured connections between our data centres.

Global Load Balancing: Provide application

resilience by directing DDoS-protected internet

traffic across multiple endpoints

We subcontract this service to Neustar, a global

leader in network and security services. Requires a

12-month minimum term commitment.

Application-tuned DDoS protection: Enhance

your resilience to DDoS attacks by complementing

our platform-level DDoS protection with a domain-

based service that can be more finely tuned to the

profile of specific applications and workloads.

We subcontract this service to Neustar, a global

leader in network and security services. Requires a

12-month minimum term commitment

Data Transfer and Mass Transfer Facilities: Our

data transfer facilities help you move large data sets

into or out of the UKCloud platform that would take a

long time over remote links.

You can do this by visiting our site, or through a

remote data upload facility we deliver on your behalf.

Support for performance testing and security

testing of customers' solutions: We can provide

support to enable you to check the performance,

security and resilience of your platform.

Examples include disaster recovery failover tests, IT

security health checks and vulnerability

assessments.

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Discount and purchase schemes

You can find full details of each scheme in our pricing guide.

An SLA you can trust

We understand that UK public sector organisations need a dependable service that demonstrates

value to stakeholders, which is why we offer one of the best SLAs on G-Cloud.

What's more, we back our SLA with Service Credits. If we fall short of our agreement, we'll

compensate you with Service Credits so that you can be confident we have a financial incentive to

deliver on our promises.

The table below outlines the SLA and Service Credit details. For more information, see the terms and

conditions.

Service level agreement 99.95%

Portal level agreement 99.90%

Availability calculation Availability is calculated based on the number of hours in the billing month (for example, 744 hours for months with 31 days), excluding any planned and emergency maintenance.

Measurement of SLA Unavailability applies to existing workloads that become unresponsive due to a fault recognised at the IaaS layer or below, that is, the fault is within UKCloud-controlled components, such as the physical infrastructure availability, storage, power and internal networking such as physical firewalls and routers.

Owing to the nature of Oracle workloads and the need to pin them to processor cores, workloads will be moved only in the event of a hardware failure. This will not be a live migration and an application restart is likely to be required.

Key exclusions The following are examples of what is not covered by the SLA:

Faults within your control, such as client application issues

Faults within external connectivity providers (for example, DDoS-protected internet, PSN, Janet or N3/HSCN) and components colocated at UKCloud

Service Credit 10% of monthly spend

1% of monthly spend per 1% below service level target or part thereof for the UKCloud API and Portal.





Supporting documents and resources

This service definition aims to give you enough information about the service, options and pricing to

support your G-Cloud procurement process. The following documents, available on request or from

the UKCloud Portal, should provide any additional information you need:

Service Scopes provide more details about our services; they also cover service options, such as the Mass Data Facility, Cloud Enablement and Smart Hands

FAQs for each service aim to answer the most common questions

Datasheets/factsheets provide a high-level description of each service

Blueprints provide examples and instructions for how to use the UKCloud Assured Cloud platform

How to guides provide step-by-step instructions for specific actions and tasks on the platform, including the use of the Portal and interacting with UKCloud support teams

Getting started guides help you get up and running quickly using the UKCloud platform, our Portal and our API

In addition, we have:

Cloud Architects who can help you understand how this service can address your requirements

Over 240 partners who can provide professional and managed services

Try before you buy

We appreciate you might have various concerns about the suitability of our service to run your

specific workloads. As we're confident that our service will exceed your expectations, we offer a 30-

day free trial so that you can test and evaluate our service without commitment. Your trial provides

you with a live environment on the UKCloud platform to test our services and verify whether they are

suited to your needs.

Before your trial, a Cloud Architect will engage with you to identify the goals you’re working towards,

to help ensure your trial will meet them.

Throughout the trial period, a Customer Success Manager (CSM) will provide support for any issues

you may encounter or questions you may have.

At the end of your free trial, you can move seamlessly to a billed service, leveraging any of the work

you’ve already completed into the live environment.

Free trials are:

Available to both new and existing customers

Available for 30 days from first use; any longer will be at our discretion

Available only for products that you haven't previously purchased or trialled

Not available for any products and services you are already consuming, unless:

You’re testing a significantly different use case

You’re a partner testing a solution for a different customer

Excluded from any SLA credits





Requesting a trial

Request a trial via the UKCloud website (https://www.ukcloud.com/free-trial-sign-up) and accept the trial terms and conditions

Your environment will be set up

You’ll receive trial credits to the equivalent of £500

During your trial

Use your credits for any eligible service within your environment within 30 days

Contact your CSM with any issues or questions

Ending your trial

Your Cloud Architect or CSM will contact you when your trial is due to end, either because you’ve used up your credits or because you’ve reached 30 days (whichever is sooner)

At the end of your trial, you can transition to production or cease the trial

The small print

The appendix to this service definition provides a summary of the service terms. For full terms and

conditions, refer to the Terms and Conditions document, available from the Digital Marketplace.

https://www.ukcloud.com/free-trial-sign-up





Appendix

Ordering and invoicing

The service can be ordered via the G-Cloud Framework and must be supported by a valid purchase order.

UKCloud will issue invoices as follows:

At point of order for upfront fees and service options

Monthly in arrears for monthly fees

Payment can be made by direct bank transfer (BACS/CHAPS).

Onboarding

Within 5 days of accepting an order (shorter deployment times are typically achieved and can be prioritised upon request), UKCloud will create the customer’s Primary Administrator account and send a Welcome Pack which includes the URL for the UKCloud Customer Portal, and the getting started guide. Customers can self-provision Enterprise Compute Cloud for Oracle services via the self-service Portal or the API.

UKCloud has created a number of videos, help guides, manuals and FAQs to help train and instruct users so that they are up and running quickly and easily. These are available within the Knowledge Centre, accessed via the UKCloud Portal.

In addition, you will be assigned a Customer Success Manager (CSM) to provide any assistance required during the first 90 days of the service.

UKCloud also has a large ecosystem of partners who can deliver additional services, such as support and professional services. UKCloud would be pleased to introduce you to the right partner to suit your needs.

Data migration

In many circumstances, UKCloud can help facilitate a bulk migration to the platform using local data import. This is priced on a time-and-materials basis from the UKCloud SFIA rate card.

UKCloud can also help facilitate a bulk migration to the platform using offline data ingest and extraction – please ask UKCloud for details.

Service management

UKCloud will allocate a Technical Account Manager (TAM) to provide you with an assigned point of contact. The TAM will provide additional assistance with reporting and incident escalation, at all times following UKCloud’s ISO20000-certified ITIL-based process framework.

For organisations that require a managed service, UKCloud has a mature and active partner ecosystem that can provide value-added services such as consultancy, training and ongoing custom managed services. UKCloud will be pleased to make an introduction on request.

Service constraints

Enterprise Compute Cloud for Oracle includes features such as reducing the activity of live migration, which means that workloads are more likely to be disrupted during planned maintenance activities such as patching and tuning.

UKCloud will adhere to the following in terms of maintenance windows:

“Planned Maintenance” means any pre-planned disruptive maintenance to any of the infrastructure relating to the service. Planned Maintenance activity may result in periods of degradation or loss of availability depending on the nature of the activity required. In such cases, UKCloud shall provide affected customers with at least fourteen (14) days' advance notice of the Planned Maintenance.

If during Planned Maintenance there is a loss of availability outside the scope described in the planned maintenance notification to the service, an SLA event will be triggered, but excluded from Service Credits.

“Emergency Maintenance” means any urgent maintenance required to prevent or mitigate against any event compromising the infrastructure relating to the service. Whenever possible, UKCloud shall: a) provide affected customers with at least six (6) hours’ advance notice and b) carry out the emergency maintenance between the hours of 00:00 and 06:00 (UK local time) Monday to Friday or between the hours of Saturday 00:00 to 06:00 (UK local time) on Monday, (including bank holidays) unless there is an identified and demonstrable immediate risk to customer





environment(s). Emergency Maintenance may result in periods of degradation or loss of availability depending on the nature of the activity required.

If during Emergency Maintenance there is a loss of availability to the service, an SLA event will be triggered. This time will be excluded from the availability calculation but will be included in monthly service reporting related to the service.

Technical requirements

Customers will require appropriate network connectivity such as DDoS-protected internet access or accredited connectivity such as a government secure network to our platforms. Connectivity via the DDoS-protected internet, a government secure network (PSN, Janet or N3/HSCN) or private leased line is available but may incur additional charges if the hosting of CPE routers is required — see the pricing section for more details. Where they are required, customers are responsible for procuring and managing appropriate devices or software to meet the requirement for data security over the various forms of connectivity.

Customer responsibilities

Ensuring appropriate Oracle licences are in place for the database and application components of the solution. UKCloud partners can assist with this if required.

Management configuration and administration of layers above the IaaS (for example, OS patching, application performance monitoring and database administration).

The control and management of access and responsibilities for end users including appropriate connectivity, security and accreditation if required. If access is required over government secure networks such as N3/HSCN, Janet, RLI or PSN (including legacy networks), the customer is responsible for adhering to the relevant Code of Connection (CoCo) and for providing evidence of their CoCo to UKCloud upon request. UKCloud is unable to provide access to secure networks where such evidence has not been provided by the customer.

Customers must be aware of the variable nature of the billing based on usage.

The customer is also responsible for ensuring only lawful data that supports the UK public sector is stored and processed by applications on this environment, and that they fully comply

with the UKCloud Security Operating Procedures (SyOPs) and other information assurance requirements as specified in the UKCloud System Interconnect and Security Policy (SISP) and associated accreditation documentation sets.

Termination

Terms

Customer can terminate this service by providing UKCloud with not less than 30 days' advance notice in writing.

Customers using Global Load Balancing or Application-tuned DDoS protection service options have a minimum term of 12 months for these specific services.

At the point of termination, all customer data, accounts and access will be permanently deleted, and will not be able to be subsequently recovered or restored.

Costs

There are no termination costs for this service. Customers are responsible for extracting their own data from Enterprise Compute Cloud for Oracle if required.

UKCloud may make an additional charge for transferring data out of the service.

Offboarding

Customers are expected to maintain a master

copy or backup copy of the data used in

Enterprise Compute Cloud for Oracle. So

there is no requirement for the customer to

transfer their data out of the solution at the end

of the contract. Rather, the customer simply

has to securely delete the data prior to the

termination of the contract.

ukcloud enterprise compute cloud for oracle...2017/04/04 · mds technologies ltd, 2 methuen park,...

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