ultimate insider: august 2011

2 August 2011 The Ultimate Insider

It is my great pleasure to be providing this update to you as part of UMA’s first newsletter. It does not seem very long ago that UMA was just a single campus in Clearwater. Today, we have expanded to include a large campus in Tampa, an Online school with over 5,000 students and an office in Miami where the newest member of the UMA team in our CCM unit are focusing on Continuing Medical Education (CME) conferences for physicians. All of this growth has been a result of the efforts of the talented network of over 900 UMA staff and online instruc-tors who now span across the United States. And, through your dedication to empower our students so that they can succeed in their educational endeav-ors, over 7,000 students have successfully completed an educational program at UMA. This is something we can all be truly proud of.

In the midst of the growth that we are experiencing and the regulatory changes in our industry, I get asked “what is most important to me?” My focus for the school has not changed. No matter how many students, employees, or locations we have, how much growth and change we experience, the executive team and I are committed to making the business decisions needed for UMA to remain true to its Mission. In order to make needed improvements and meet particular goals, certain elements that support our Mission may require more focus from time to time than others. We will not always achieve every goal and we will make mis-takes along the way. However, we are committed to continuous improvement, correcting our mistakes and building a culture where high achievement, both for ourselves and our students, is the norm.

We are focused on changing and improving from a highly successful start-up to an outstanding mid-size organization. To that point, on August 5th, we brought UMA’s full team of Directors, Senior Directors, and Vice Presidents together in order to identify and address opportunities for improvement in the following ar-eas: Student Success, Commitment to Our People, Compliance, Organizational Excellence, and the UMA Brand. During that meeting, working groups were as-signed to each of these areas and I look forward to the actions from these groups in helping to accelerate our development.

We are committed to making UMA an outstanding workplace. An organization where we continue to create an environment of mutual respect that foster’s cre-ativity and personal development so that each of you are empowered to provide our students with a superior educational experience. The path toward achieving this includes the investments we are making in leadership development, prod-uct training, employee health initiatives, and improvements to our operating structure, processes, systems, and policies. The executive team and I are also focused on improving communications and the spirit of collaboration across de-partments. This newsletter is just one related initiative.

There will be more to follow in coming months.

Steve KemlerChief Executive Officer

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Future UMA NEWS editions

Focus on the CommunityIf you have a human interest or community outreach story, please submit it the [email protected] email ad-dress.

Quote & Joke of the MonthQuotes and (clean) jokes should also be sent to this email ad-dress. Each month one winner will be selected for Quote and Joke of the month. The two winners will receive a $25.00 gift card to Starbucks, Dunkin Donuts, or Panera Bread, their choice.

Content & Submissions

If you are assigned to a UMANEWS article or would like to sub-mit content for the above areas, please send your content back to the UMA News Inbox ([email protected]) by Monday, September 19th. Content Parameters: Please ensure that professional language is used for all content submitted for our UMA Newsletter with 11 pt. Calibri (Body) font.

CONTENTS

From the CEO 2COO Business Update 4HR Zone 5Community Outreach 6Financial Literacy Update 9Benefits Update 10Who’s Who 11Faculty of the Month 12Employee Anniversaries 13UMA & The Community 14UMA Quotes 15Employee News 16Jokes & Quotes 16Accreditation & Academics 17IT Corner 18Focus on Development 19

MLK- Corporate:3101 W. MLK Jr. Blvd. Suite 200

Tampa, FL 33607

UMA Tampa Campus:9309 N. Florida Avenue, Ste. 100

Tampa, FL 33612

Clearwater Campuses:1255 Cleveland St Clearwater, FL 33756

1218 Court St.

Clearwater, FL 33756

CCM Unit11440 N. Kendall Drive #306

Miami, FL 33176


Dear Team UMA,

As you know from our last company-wide meeting, one of our key corporate goals for 2011 is to increase revenue diversity. We have been working on several strategic projects related to our revenue diversification goal and I am excited to inform you that UMA has just completed the acquisition of Com-plete Conference Management (CCM), www.ccmcme.com, a company based in Miami that offers Continuing Medical Education (CME) training to doctors.

CCM has approximately 15 staff and presents over a dozen conferences per year with a focus on cardiovascular and vascular medicine. CCM is accred-ited by the Accreditation Council for Continuing Medical Education (ACCME) and generates revenue from three sources: grants from medical device com-panies, conference attendees (physicians) and exhibitors (primarily medical device companies). By integrating CCM into our business, we enable UMA to expand into a new market within the healthcare vertical where we can branch out into other, complementary training activities and open up new opportunities for non-Title IV revenues.

The CCM team also benefits as a new part of the UMA family, from UMA’s marketing expertise to technology resources. While CCM will remain based in Miami, we have planned an upcoming visit next month for their staff to tour our facilities in Tampa and meet with key members of our team. Please join me in welcoming CCM into the UMA family and stay tuned for further updates!

David HighbloomChief Operating Officer

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People are our highest priority at Ultimate Medical Academy. As an employee, you are part of a company who is proud of its culture and the accomplishments that have made us a first-rate national healthcare education provider. The programs we offer reflect our commitment to helping you reach your professional goals while understanding and assisting you with the tools need-ed to achieve those goals. Without the help of talented leaders, faculty, and staff, it would be impossible to carry out UMA’s mis-sion.

UMA, as an employer, recognizes the importance of providing a work environment conducive to carrying out our mission and values. Human Resources strives to provide all the resources you need to excel personally and professionally. Whether you’re looking to enhance your professional skills by utilizing BizLibrary for one of its many courses, building your retirement savings, or developing a healthy lifestyle, we are here to help. As a result, we are introducing our first ever companywide newsletter to keep you abreast of exciting changes, community outreach, health and wellness, and overall company communication. Our purpose with the newsletter is to provide a platform to recognize team members who contribute to our success as well as to encourage more employee involvement and engagement with the company.

In addition, I would like to acknowledge the great team of HR Professionals dedicated to helping you succeed. I encourage you to consult and engage with members of Human Resources when you have questions or need advice. The Human Resources Department is structured to provide a full range of employee services, including but not limited to: career development tools, performance management, benefits administration, employee concerns, and an onsite payroll department.

In conclusion, we welcome your comments on the content of this newsletter. Also, we encourage ideas for improvement, either with the company newsletter or with our business as we move forward. Our goal is to thrive as a community where all members treat one another with respect and dignity, and work to improve and enhance the overall student and employee experience. On behalf of the entire Human Resources staff, we truly hope you enjoy this exciting, new company communication tool.

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Tamela J. PuckettVice President for Human Resources Ta

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The Tampa campus sponsors several student clubs dedicated to support the Tampa Bay community. The Pharmacy Tech Club, Mighty Meds is sponsored by Amy Pauley, Instructor at the Tampa Campus. Since the club first launched in April 2011, Mighty Meds has raised $300 in fundraisers such as bake sales and jeans day. All proceeds were donated to Shriner’s Hospital. Due of the success of the fundraisers, Mighty Meds is planning to have a jeans day the first Thursday and Sat-urday of each month for the remainder of this calendar year. As they continue to grow, they will be donating their proceeds to additional organizations.

The Super Care Techs Club is the MCLA, PCT, NA & Phle-botomy Club sponsored by Rachel Gebo, Instructor at the Tampa Campus. In May, the Super Care Techs par-ticipated in and raised $250 for the Relay for Life Walk which is an organization through the American Cancer Society. Most recently in July, they raised $300 and UMA donated $250 for the Kiss for Pink event where all proceeds were donated to the Susan G. Komen Foundation.

Monthly club members volunteer their time to provide free dental screenings to various elementary schools. This regular event is a great way for students to give back to the community and an excellent way to expose our students to their future career in dental health-care. In March, The Choppers staffed UMA’s Wild Splash Booth to promote the dental program.

Maximum Exposure is the Basic X-Ray Club sponsored by Jamie Martin, Instructor at the Tampa Campus. In April, the club participated in the Walk for Autism for Autism Speaks. Maximum Exposure is planning an event for Breast Cancer Awareness in late September. They are also excited about the State Conference for X-Ray Techs which selected students will get the op-portunity to attend. In November, they are planning to sponsor a Radiology Education Event.

We are proud of all of the events and donations our clubs have raised for the community and are looking forward to their future success.

COMMUNITY OUTREACH

Tampa Campus

The first UMA Online “Meet and Greet” held at Whiskey Joe’s on Saturday, August 13, 2011 went off without a hitch. Among many were, Sr. VP Derek Apanovitch and Director Joe Piechura who came out to speak to online students within a 75 mile radius of the Tampa Bay area. This was an opportunity for the students to meet the SVP and Campus Director (Derek Apanovitch) , the Learner Services Director (Joe Piechura Jr.), Online instruc-tors, Learner Services Advisors, and a Career Services rep. It was a great event!

UMA ONLINE “MEET AND GREET”

We are excited to announce the beginning of a Health and Wellness program called Ultimate Healthy Living. As an industry leader in health education, UMA is committed to ensure its employees have the oppor-tunity to enhance their own health and/or lifestyle based around individual interests and needs.

This program will provide information on various health topics, promote participation in health events, and support more opportunities to exercise. In ad-dition to expanding the current UMA athletics team, we will phase in opportunities over the course of the year for employees to participate in health related seminars, discounted gym memberships, and interof-fice health challenges.

Prospective goals for Ultimate Healthy Living include employee access to healthcare and fitness profes-sionals as well as readily available healthy snack op-tions. Keep an eye out for an employee survey aiming to gather specific employee interests and a series of introductory training classes.

We look forward to your survey feedback and partici-pation in the training classes as we launch Ultimate Healthy Living!

Tim KliethermesSenior Facilities Manager

LAUNCH OF ULTIMATE HEALTHY LIVING


Learner Services Hits a Home Run On June 9th the Learner Services Department attended the baseball game between the Tampa Yankees & Clear-water Threshers as a team-building night out for the entire Department. Some of the highlights were our own Learner Services Advisor, Syreeda Battle singing the National Anthem and Sr. VP Derek Apanovitch throwing out the ceremonial first-pitch. More than 50 people attended, all wearing their favorite baseball gear to get in the spirit. They had a great time, and enjoyed getting to spend some time together outside of work! All in all, the event was a home-run!

UMA Financial Literacy Update

Over the last few months UMA has been focusing on implementing financial literacy into the coursework for all of our students. Both ground and online programs have implemented one or more of USA-Funds (United Student Aids Funds) financial literacy courses into the TBLS platform. It is expected that this partnership with USA-Funds will allow UMA to provide an enhanced Life-skills learning course to its students with a focus on student financial management.

We are very excited to provide this additional assistance to our stu-dents and we are confident these courses will greatly enhance our student knowledge of financial aid awareness and help them during their enrollment at UMA.

The establishment of the OPFAR Department (Office of Personal Fi-nance & Alumni Relations) in early 2011 has been instrumental coor-dinating debt management activities and financial literacy initiatives for UMA and we are excited about the future expected progress.

Tommy SimsSenior Director of OPFAR

UMA’s success is highly dependent upon our employ-ees and their continued improvement of professional skills. Active participation in a professional organiza-tion is an effective way to stay current with skills and trends in a specific profession. Robert Alderson, one of the project managers in UMA’s Project Manage-ment Office, is active in the local chapter of the Proj-ect Management Institute (PMI). Many people join the PMI primarily to earn the training hours needed to stay qualified as a PMP (Project Management Profes-sional), but Robert also volunteers as Director of Aca-demic Outreach. The Academic Outreach program is intended to help educate students about a career in project management. So far this year, Robert has spo-ken to students at DeVry University and the University of Tampa. “I think that students benefit from hearing about a career from somebody who is actually active in that field,” said Robert.

Later this year, Robert will be working on the PMI’s contribution to the Great American Teach In. “People often do not understand what a project manager does – even though it is one of the fastest growing profes-sions. So we decided to reach out to younger chil-dren to teach them about this promising – but little understood – career possibility.” The Great American Teach In is a national program that encourages parents and other members of the community to go into K-12 schools and talk about their jobs. Robert is hoping to organize about 20 project managers to present infor-mation about their careers at local schools. “Many of my high school friends are now in project management careers. But when we were in high school none of us knew about this career. I want to help the students of today be fully informed about their career options.”

Project Management as a Profession


GROW HEALTHY WITH UHC

Registering on myuhc.com can help you and the environment Grow Healthy.

Enrolled in UMA medical insurance and want to grow healthy? myuhc.com makes it easy to manage your health, wellness and health care, all in an eco-friendly online environment. Learn more, get motivated, and achieve your health goals with easy-to-use educational health and wellness tools, trackers and quizzes. Text physician search results right to your phone. Track and pay your health expenses online using Quicken Health Expense Tracker®.

Starting August 15, if you register for myuhc.com and choose online deliv-ery by October 31, you could win great prizes like:

• Fitbit® Wellness Monitor• Tumi® Empire messenger bag

• Flip Video™ Mino HD®• iPod Shuffle® with $25.00 iTunes® card

• Amazon® gift card• Community Supported Agriculture Farm Share

To enter, you must visit myuhc.com/GrowHealthy and register for the con-test. It only takes two minutes and you also have the chance to instantly win a Starbucks® Gift card! A total of 2,500 will be awarded throughout the pro-motion. To win you must be registered on both myuhc.com/GrowHealthy and myuhc.com web sites. The promotion runs for 10 weeks and ends on Oct. 31. You will also want to register early because the earlier you enter the more chances you have to win! Eight winners are drawn from all registered users each week. Winners will be notified no later than November 15th.

Already registered on myuhc.com? Sign up for online delivery of health docu-ments and receive e-mails when health documents are available for viewing. You can receive and act on your health information sooner – and feel good knowing you helped save a few trees. Sign up is easy. Login to myuhc.com, go to “Account Settings,” then “Mailing Preferences.” Select “Receive all docu-ments online only.”

Use myuhc.com’s personalized tools, information and answers to help you Grow Healthy and manage your health care.

Lois BrusvenBenefits Manager

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Annie Chen, Director of Internal Audit | ext. 1278• internal audits• development of best practices• identification of training needs• management of internal audits

Maja Stearns, Manager of Internal Audit ext. | 6774• internal audit visits• identification of compliance risks• process development for academic functions• identification of training needs

Nancy Cruz, Internal Audit Specialist | ext. 6391• assistance with internal audits• monitoring of system updates Kristen Maheu-Otis, Director of Quality Assurance | ext. 2452• quality assurance• operations support to on-ground campuses• Becky Handsaker, Senior Compliance Specialist• call monitoring• Weekly Compliance Dashboard reports• general operations compliance Jan Stanley, Director of Regulatory Policy | ext. 6750• federal regulatory policies• development and maintenance of policies and procedures• compliance training

Melissa Spielholz, Manager of Compliance | ext. 6723• student complaints• UMA Cares calls• editing of student-facing documents• compliance training In addition, Nick Janiga, General Counsel, and his staff in the legal department, and Linda Weldon, Vice President of Accreditation, Academics and Community Relations, and her accreditation team, provide additional organizational compliance support.

You may contact all of us via our internal extensions or at [email protected]

WHO’S WHO IN COMPLIANCE

The Compliance team is here to partner with you to provide assistance, training, and guidance to ensure UMA remains compliant in everything it does. The members of the Compliance Team and their roles are:

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UMA EMPLOYEES

As a way to recognize those faculty members that go above and beyond the call of duty, we have a Faculty of the Month award. This plaque is hanging in our 100 Building in Tampa and next to the Cleveland Build-ing Reception Desk in our Clearwater Campus. Each monthly winner is recognized at the faculty meeting along with parking in the Faculty of the Month Parking spot.

The monthly winners are selected by their peers from a combination of excellent leadership qualities such as dependability, dedication, tutoring, and team player attitude along with their own community outreach events they attend or coordinate. The following are the winners from each campus so far: Tampa Campus

Camila Vollmer, DA Lab Assistant, was our April 2011 winner. Camila was selected because of dependability and team player attitude.

Sophia Guzman, BXMOP Instructor, was our May 2011 winner. Sophia has built a solid reputation based on her dedication to student success through high expec-tations.

Maria Chiclana, MCLA Instructor, was our June 2011 winner. Maria’s commitment to her students through regular tutorials led to significant increases in student certification scores.

Maribeth Abbott, DA Instructor, was our July 2011 winner. Maribeth comes to school every day prepared to help her co-workers and support her Program Direc-tor as a team player. Clearwater Campus

Crystal Steen, Pharmacy Tech Instructor was our June 2011 winner. As a new instructor this spring, Crystal quickly integrated a wide range of interactive student activities quickly earning the trust and respect of her students.

Evelyn Skinner, MCLA Instructor was our July 2011 winner. Evelyn is extremely motivating in the class-room and is always flexible with her schedule if UMA needs her to cover a shift. She is also instrumental in coordinating all of the Blood Drives and community health fairs.

FACULTY OF THE MONTH

EMPLOYEE ANNIVERSARIES (AUGUST)

5 Years of ServiceGuerrero, Rebecca H

Lab Assistant

Woody, Kelly AInstructor

4 Years of ServiceHamade, Catherine M

Learner Services Manager

3 Years of ServiceBodden, Jason W

Instructor

Burgess, Janell Instructor

2 Years of ServiceHamlet, Debra

Admissions Advisor

Snavely, Bethanne Instructor

Tharpe, Donald W. Instructor

1 Year of Service

Allison, JanTutor

Alvarado, IsamariReceptionist

Armand, EleanorLead Instructor

Baskett, William HAdmissions Advisor

1 Year of Service (cont’d)Chojnowski, Nadine C

Associate Student Manager

Davis, ImaniStudent Manager

Del Campo, MiriamInstructor

DeRuvo, Laura AInstructor

Eason, AndraLead CareerDevSpec/Bus Dev Rep

Fisher, ThomasBus Dev Rep Inside

Genovese, Anthony JBus Dev Rep Inside

Gerena, JoseInstructor

Gunabe, TeresaSr. Director, Student Finance

Handsaker, Rebeca SueSenior Compliance Speciaist

Herring, YolandaLearner Services Advisor

Huebert, Robert JMarketing Coordinator

Jackson, Regina DHuman Resources Coordnator

Konopi, NatalieStudent Certification Maager

1 Year of Service (cont’d)Mills, Jeffrey

Business Analyst

Palm, EndyaSr Cont Stud Fin Adv

Payne, Daniyell FNew Student Associate

Ramirez, JaninaNew Student Advisor

Richards, Ricardo LInstructor

Rote, TamaraInstructor

Ruiz-Rivera, LydiaInstructor

Small, KendricLearner Services Advisor

Small, TwandaLearner Services Advisor

Smith, MayaInstructor

Spielholz, MelissaCompliance Manager

Stika, NitaInstructor

Stutz, Leslie KBusiness Analyst

White, MelissaReporting Analyst

Woods, JosephAdmissions Advisor


Fund set up for wounded Marine -St. Petersburg Times -- Posted: Jul 14, 2011 12:39 PM A fund has been set up to help a local Marine who lost his legs and an arm to a blast from a hidden explosive in Af-ghanistan. Cpl Michael Nicholson was on foot patrol July 6th in Afghanistan. He was attacked by the enemy by an IED ex-plosive and has sustained severe injuries including the loss of three limbs. Nicholson was a 2007 graduate of Plant High School. The Michael Nicholson Road to Recovery Fund is a not-for-profit set up and administered by Alley, Clark and Greiwe, PA in Tampa. Todd Alley is a family friend of the Nicholsons. Alley’s wife, Cynthia Holloway, said 100 percent of the donations will go toward Nicholson’s care, specifically on items not covered by the Veterans Administration.

Note: UMA employees raised $500.00 to help support Cpl. Michael Nicholson who is from the Tampa Bay area.

UMA & THE COMMUNITY

Military & Government Affairs Brief Summary:

In honor of the United States Coast Guard’s 221st birthday, the Clearwater Regional Cham-ber of Commerce hosted a Birthday Party at Air Station Clearwater last Thursday.

The Clearwater US Coast Guard Station is the largest and busiest Coast Guard air station in the country.

The U.S. Coast Guard 221st birthday event was a great success and served as a forum to interact with local officials and network with other area businesses. It also offered the opportunity to discuss UMA’s military friendly programs with some active duty military personnel. It was a successful “brand building” opportunity. (Kevin Crews, Operations Data Analyst, attended on behalf of UMA Military & Government Affairs). Invitation below:

Kathleen Bailey will be giving a pre-sentation on Wednesday, August 24th for the University Communi-ty Health System Office Managers’ Council meeting. The topic is on ICD–10-CM and is entitled “It’s coming! When? Why? How to get Ready!”

What Our Students Say...

“I like the fact that you could connect with other students; you can talk to anybody here and they’ll help you, and if they can’t, they will find someone who can. There was never a shut door. Never.”-Trina SheetsMedical/Clinical Laboratory Assistant

“Career Services did mock interviews with me until I was comfortable, and the very next interview I had, I got the job. UMA is very passionate about getting you work when you finish.”-Bessie DaneMedical Billing and Coding Graduate

“I like my teachers best at UMA. Oh my teachers were just phenomenal. I had the best teachers. If anyone can teach anything, it was my professors—all of them were excel-lent.”-April WatfordMedical/Clinical Laboratory Assistant

“When I started at UMA, the first thing I thought was, am I crazy? Everything was going over my head and I did not understand anything. I didn’t know if it was really right for me. After a week though, everything started falling into place, and everything took off from there. It’s been great.”-Tom SissonPatient Care Technician

ULTIMATE MEDICAL ACADEMY QUOTES


EMPLOYEE NEWS

Naomi Gutierrez, Senior FC Processor gave birth to a healthy baby girl. Sofia Sumi Gutierrez was born on Thursday August 11th. She weighed 7 lbs and 11 oz. Mother and daughter are doing well.

Congratulations to Linda Weldon who re-ceived the FAPSC Member of the Year Award!

EMPLOYEE REMINDERS

Employee Referral ProgramDon’t forget that UMA is always looking for qualified employees and appreciates rec-ommendations made by existing employ-ees. If you recommend someone who is hired, you may be eligible to be paid an em-ployee referral bonus. For those who meet eligibility requirements, this program cur-rently pays $1,000 for full-time employee referrals and $500 for part-time employee referrals.

All employee referred must be hired into a regular status. Bonuses are paid after 90 days of employment in a Regular FT, LFT, or PT status. If you are interested in par-ticipating in this program, review the www.hireedsolutions.com website for a updated list of UMA job opportunities. Once on the site click on “job opportunities” and select “Florida” and then hit the search button.

Send the job title and your referrals resume to Elise Li at [email protected]. If your referral is hired, you’ll also need to complete the Employee Referral Bonus Eli-gibility Form (ADP Portal or ask an HR team member) and submit to [email protected] for review.

QUOTES

Quote of the Month: Most of us end up with no more than five or six people who remember us. Teachers have thousands of people who remem-ber them for the rest of their lives. Andy Rooney (submitted by Dalene Cosby)

Quotes submitted but not selected:

Everybody knows if you are too careful because you are so oc-cupied in being careful that you are sure to stumble over some-thing. Gertrude Stein (submitted by Dalene Cosby)

Whoever said money can’t buy happiness didn’t know where to shop. Gertrude Stein (submitted by Dalene Cosby)

“People often say that motivation doesn’t last. Well, neither does bathing - that’s why we recommend it daily.” Zig Ziglar (Submitted by Nick Poe)

JOKE OF THE MONTH

Family Tradition

The Smith family was proud of their family tradition. Their an-cestors had come to America on the Mayflower. They had in-cluded Senators and Wall Street wizards.

They decided to compile a family history, a legacy for their children and grandchildren. They hired a fine author. Only one problem arose - how to handle that great-uncle George, who was executed in the electric chair.

The author assured the family he could handle the story as tact-fully as possible and was given the go-ahead to write the book.

The book was completed. It read “Great-uncle George occupied a chair of applied electronics at an important government insti-tution and was attached to his position by the strongest of ties. His death came as a great shock”.

-Toni Howard HR Director

Q² (Quick Quiz)

1. Who is FAPSC?2. What does FAPSC do?3. Why and how does UMA support FAPSC?4. Can I be a member?5. How can I find out more about FAPSC?

ANSWERS:

1. Florida Association of Postsecondary Schools and Colleges2. Provides Leadership, Support and Advocacy for Quality Career Education for

Florida’s Career Schools and Colleges which includes over 800 licensed, pri-vate career schools and colleges and serving over 379,000 students. FAPSC schools offering training in over 200 occupations from business to nursing, and providing training relevant to careers like a world class chef or law en-forcement officers.. FAPSC helps Floridians achieve their dreams. (Right down our alley, huh?)

3. UMA supports FAPSC because we understand the value of strength in num-bers. Though member schools may compete in their markets, we still share a common goal—the goal of serving an often underserved population, being responsive to the needs of employers, training in high-demand fields, and in strengthening Florida’s occupational outlook. As for the how, UMA is in-volved with FAPSC in several ways—we are represented on the FAPSC board of Directors where we co-chair the Education Committee and two annual conferences; we are an Eagle member of the FAPSC Political Action Commit-tee (PAC) which keeps us active in legislative issues in Florida that might im-pact our schools, our staff and our students; we attend Hill Day in Tallahas-see annually to personally lobby for issues like equal treatment and equal access for our students , transferability of credits and other education and funding issues; and we send our faculty and administrators to conferences to share “best practices” and to play an active role in our sector.

4. UMA is a member as an institution, but FAPSC also has individual member-ships and opportunities to serve on committees both state wide and in Re-gion VII—the region covering the greater Bay Area.

5. To find out more about FAPSC, visit www.fapsc.org

ACCREDITATION & ACADEMICS

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Many departments at UMA are using the Help Desk Self Service to tool to man-age the queue of requests sent to their department. To assist in the quick reso-lution of your request ensure that you are including as much information as possible in the ticket. To assist in routing your request to the appropriate team it is also very important to select the appropriate “Type” when submitting your request. Below is a brief explanation of how to best categorize your ticket:

TYPES• Academics Department – Requests related to courses, faculty or students

within CampusVue• Blackboard LMS – Requests related directly to the Blackboard LMS applica-

tion• Business Applications - requests for a specific business applications (ex:

Docusign, Portals, eleads, Reporting Dashboard, etc)• CampusVue – all requests relating directly to the CampusVue application• Curriculum – Requests related to content within Blackboard LMS • Facilities – Moving locations and all building related requests• Help Desk – General software and hardware requests• New Hire/Release – All new hire requests and departmental/company sepa-

rations• Office Supplies – All requests for supplies (ex: pens, paper, staplers)• Password Reset – Requests related to password reset, any application or sys-

tem• Registrar – Requests related to student records corrections/changes • Request an Admin – Requests related to additional staff assistance • Telephony – all desk phone, blackberry and lead routing requests

IT CORNER

HELP DESKSELF SERVICE

UMA Cares Website One stop shop for Student Services

Our team has formal training and experience in adult learning theory, classroom facilitation, designing, de-veloping, delivering and evaluating training programs. Our goal is to improve the performance of individuals and groups within UMA. We do that by conducting:

• New Hire Orientation• Technical training• General/Functional training• Soft Skills training• Professional Development (e.g. skill & gap building)• Management Training• Leadership training Training is available through a variety of methods in-cluding, Instructor led training, e-learning courses and Streaming Video courses on www.umaYOUniversity.com. In addition, we will be offering a “Course of the

Month” . You will find postings on the ADP portal or on posters around the buildings. The September “Course of the Month” is Critical Thinking: Applying Your Criti-cal Thinking Skills. Regular status employees that have completed the Respectful Workplace Series are eligi-ble for additional professional development on www.umaYOUniversity.com. For more information or assistance, please contact us at [email protected].

For all other questions, concerns or feedback, please contact Penni Ferguson, Corporate Learning and De-velopment Manager at [email protected].

Penni Ferguson Online Training Manager

UMA Cares is an initiative dedicated to customer ser-vice and student success. The UMA Cares website provides a phone and email service directory for both ground and online students who need to reach out to a specific department for assistance, such as Learner Services, Student Finance, Technical Support, or Ca-reer Services. Also provided is the information for the Attendance hotline for ground students, and Emergen-cy Alerts information where students can call or link to the website providing information on the campuses in the event of a hurricane or other emergency situa-tions.

Additionally, a dedicated UMA Cares phone line and email has been established for any student or staff

member who feels that an issue they have faced in UMA did not receive the appropriate attention, and would like to escalate the situation with a Resolu-tion Specialist. Through UMA Cares, Ultimate Medi-cal Academy is making strides towards improving how students are informed about and access services. The site can be accessed through the “Contact Us” link at www.ultimatemedical.edu, or directly at www.uma-cares.com. Also, in development is a link inside the LMS to improve online student access to the site’s in-formation.

Brian SwansonManager of Academics, Accreditation, & Community Relations

FOCUS ON CORPORATE LEARNING & DEVELOPMENT

ultimate insider: august 2011

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