um wave7 - cracking the social code / germany (english)
DESCRIPTION
Curious? Please contact us at [email protected] Wave is an annual social media study conducted by UM. It is the longest-running and most ambitious of its kind. Launched in 2006, Wave measures the scale and impact of social media across the globe, exploring the changes occurring in communication technologies. Over the years, Wave has shown the unprecedented growth in social media, with new platforms launched and reaching a critical mass with extraordinary speed across vast territories. Wave 7 includes data on active internet users from 65 countries, representing more than 1 billion active internet users. Wave has become an invaluable tool for brand marketers eager to stay informed about social media trends and consumer insights.TRANSCRIPT
The Story of Why
#Wave 7
Agenda
• Welcome to Wave 7
• Trends: Social Movements – Social is the new normal
• Trends: Devices – The Mobile Revolution is there
• Cracking The Social Code – The search for the why
– Brands
– Platforms
– Devices
• Learnings and outlook
What is Wave?
• Biggest and longest ongoing quantitative study on the influence of Social Media on global markets
• Wave retains the same methodology from Wave 1 to Wave 7, enabling comparison across Waves� Time series analysis: Comparison across waves to show developments� Flexibility: Integration of new platforms possible
• Worldwide collaboration of all 65 countries involved & coordination by the UM G14/EMEA Research Team
Why the Active Internet User?
• Active Internet Users are those that use the internet every day or every other day
• Social media is driven by Active Internet Users. They drive adoption of platforms and tools and they will determine which tools and platforms become dominant.
4
The ”long” story of Wave
pre-2003
2007 2008 2009 2010 2011 2012 2013
2003
2004
2005
20069 January 2007
Apple launch the
first iPhone
March 2007
Tumblr launches
April 2008
overtakes MySpace
in popularity
August 2008
Facebook has over
100M users
20 September 2008
The launch of the
first Android phone
7 October 2008
Spotify launches
11 March 2009
Foursquare launches
19 June 2009
Farmville launches
July 2009
There are now
more than 3.6bn
images on Flickr
August 2009
Xiaonei becomes RenRen
February 2011
Linkedinreaches
100M members
4 April 2011
Valued at over £3Bn
28 June 2011
GooglePlus launches
30 June 2011
Twitter: 200M+
tweets per day
September 2011
QQIM has 700M+
active users
September 2011
Snapchat launches
December 2011
Facebook has over
845M active users
February 2010
Facebook Mobile
has 100M+ users
3 April 2010
The first iPad
released
30 July 2010
100M check-ins
August 2010
Groupon: ‘fastest
growing company
of all time’
15 October 2010
‘The Social Network’
film released
21 December 2010
2.5 months after
launch, Instagram
has 100M users
April 2012
Facebook buys
May 2012
Facebook floats on
NASDAQ
June 2012
500M+ users on
June 2012
NSA scandal
August 2012
Vine has over 40M users
October 2012
Facebook has over 1Bn users
15 countries
7,500 respondents
21 countries
10,000 respondents
29 countries
17,000 respondents
38 countries
23,200 respondents
54 countries
37,600 respondents
62 countries
42,000 respondents
72 countries
49,600 respondents
5
countriesrespondents
Wave 7 represents the views of more than 1 billion people all over the world
Wave 1AustraliaChina
France
GermanyItaly
India
JapanMexico
Philippines
RussiaSouth Korea
Spain
United KingdomUnited States
Wave 2AustraliaBrazil
China
FranceGermany
Greece
IndiaItaly
Japan
MalaysiaMexico
Pakistan
PhilippinesRussia
Singapore
South KoreaSpain
Taiwan
ThailandUnited Kingdom
United States
Wave 3AustraliaAustria
Brazil
CanadaChina
Czech Republic
DenmarkFrance
Germany
GreeceHong Kong
Hungary
IndiaItaly
Japan
MexicoNetherlands
Pakistan
PhilippinesPoland
Romania
RussiaSouth Korea
Spain
SwitzerlandTaiwan
Turkey
United KingdomUnited States
Wave 4AustriaBelgium
Brazil
CanadaChina
Colombia
Czech RepublicDenmark
Ecuador
FinlandFrance
Germany
Hong KongHungary
India
ItalyJapan
Latvia
LithuaniaMalaysia
Mexico
NetherlandsNorway
Peru
PhilippinesPoland
Portugal
RomaniaRussia
Singapore
South AfricaSouth Korea
Spain
SwedenTurkey
United Kingdom
United States
Wave 5AlgeriaArgentina
Australia
AustriaBahrain
Belgium
BrazilCanada
Chile
ChinaColombia
Czech Republic
DenmarkEcuador
Egypt
EstoniaFrance
Germany
Hong KongHungary
India
Ireland (ROI)Italy
Japan
KuwaitLatvia
Lebanon
LithuaniaMalaysia
Mexico
NetherlandsNorway
Oman
PhilippinesPoland
Portugal
QatarRomania
Russia
Saudi ArabiaSerbia
Singapore
SlovakiaSouth Africa
South Korea
SpainSweden
Taiwan
ThailandTunisia
Turkey
United Arab EmiratesUkraine
United Kingdom
Wave 6AlgeriaArgentina
Australia
AustriaBahrain
Belgium
BrazilCanada
Chile
ChinaColombia
Croatia
Czech RepublicDenmark
Ecuador
EgyptEstonia
Finland
FranceGermany
Greece
Hong KongHungary
India
Ireland (ROI)Italy
Japan
KuwaitLatvia
Lebanon
LithuaniaMalaysia
Mexico
NetherlandsNorway
Oman
PhilippinesPoland
Portugal
Puerto RicoQatar
Romania
RussiaSaudi Arabia
Serbia
SingaporeSlovakia
South Africa
South KoreaSpain
Sweden
SwitzerlandTaiwan
Thailand
TunisiaTurkey
United Arab Emirates
UkraineUnited Kingdom
United States
Vietnam
Wave 7AlgeriaArgentina
Australia
AustriaBahrain
Belgium
Bosnia & HerzegovinaBrazil
Bulgaria
CanadaChile
China
ColombiaCote d’Ivoire
Croatia
Czech RepublicDenmark
Dominican Republic
EcuadorEgypt
Estonia
FinlandFrance
Germany
GreeceHong Kong
Hungary
IndiaIndonesia
Ireland (ROI)
IsraelItaly
Japan
KenyaKuwait
Latvia
LebanonLithuania
Macedonia
MalaysiaMexico
Netherlands
NigeriaNorway
Oman
ParaguayPeru
Philippines
PolandPortugal
Puerto Rico
QatarRomania
Russia
Saudi ArabiaSerbia
Singapore
SlovakiaSouth Africa
South Korea
SpainSweden
Switzerland
TaiwanThailand
Tunisia
TurkeyUkraine
United Arab Emirates
United KingdomUnited States
Vietnam
6
TRENDS: SOCIAL MOVEMENTS
SOCIAL IS THE NEW NORMAL
Almost every German uses Social Media
0%
20%
40%
60%
80%
100%
Wave 12006
Wave 22007
Wave 32008
Wave 42009
Wave 52010
Wave 62011
Wave 72013
Watch video clips online
Create a profile on a
social network
Manage a profile on a
social network
Visit a forumUse a micro-blogging service
Share your location (e.g. Facebook
Places, Foursquare)
% Ever done
8Q: Thinking about using the internet, which of the following activities have you ever done?
Base: Germany
12%14%
21%
15% 15%
24%
Post/write stories formy own blog/weblog
Create a videoto upload online
Upload a video clip to avideo sharing website (e.g.
youtube.com)
All resondents I am concerned…
50 % are concerned about their personal data going online, but share their content via Social Media above average
50%
I am concerned about the amountof personal data that goes online
123 109 113
9Q: Thinking about using the internet, which of the following things have you ever done?
Index: All Heavy Internet Users = 100Base: Germany
63,6% 53,9% 74,5% 74,3% 80,8%
Brazil
45,1% 51,4% 61,4% 65,2% 68,3%
Global
Social networking growth has slowed,but still continues
Wave 4 5 6 73
47,4% 51,4% 68,4% 68,9% 71,3%
China
26,3% 43,4% 53,2% 53,5% 57,3%
France
27,2% 36,6% 37,8% 53,1% 57,7%
Germany
51,4% 62,8% 72,5% 67,1% 72,1%
India
24,0% 34,4% 53,9% 61,2% 71,7%
Italy
62,9% 66,4% 71,7% 69,3%70,6%
Mexico
29,9% 46,2% 55,5% 59,6% 72,3%
Spain
64,8% 66,1% 79,8% 77,1% 70,8%
Russia
53,4% 55,5% 58,6% 62,9% 66,6%
United Kingdom
33,1% 48,3% 58,1% 64,5% 66,8%
United States
10Q: Thinking about using the internet, which of the following activities have you done in the past 6 months?
– Manage a profile on an existing social network (e.g. Facebook)Base: Global
Microblogging continues its meteoric rise, but there are less tweets in Germany
14,9% 33,2% 42,9% 51,9%
Global
13,4% 43,9% 47,6% 47,7%
Brazil
26,3% 53,1% 71,5% 86,2%
China
4,1% 8,8% 12,2% 22,4%
France
6,2% 7,7% 15,9% 20,3%
Germany
24,4% 45,5% 42,9% 44,6%
India
9,4% 11,1% 17,7% 34,1%
Italy
15,8% 33,4% 40,1% 46,5%
Mexico
11,5% 19,1% 24,8% 39,9%
Spain
14,2% 19,9% 25,8% 25,1%
Russia
6,4% 19,3% 26,8% 38,3%
United Kingdom
8,5% 18,8% 22,1% 32,9%
United States
Wave 4 5 6 7
11Q: Thinking about using the internet, which of the following activities have you done in the past 6 months?
- Use a Microblogging service (e.g. Twitter)Base: Global
13%13%13%13%
15%15%15%15%
23%23%23%23%15%15%15%15%
33%33%33%33%
Germany
Daily or more often 4-6 times a week
1-3 times a week Every 2-4 weeks
More rarely
In Germany, not only the diffusion of Microblogging is lower, but also the intensity of use. Marketing and IT professionals are the exception.
Intensity of Twitter useIntensity of Twitter useIntensity of Twitter useIntensity of Twitter use
20%
36%34%
Germanyoverall
Marketing/Media
IT
26%26%26%26%
16%16%16%16%
17%17%17%17%
13%13%13%13%
28%28%28%28%
Global
…in branches …in branches …in branches …in branches
12Q: Thinking about using the internet, which of the following activities have you done in the past 6 months?
- Use a Microblogging service (e.g. Twitter)Base: Germany / Global
Forums are a typically German phenomenon
Visit a forumVisit a forumVisit a forumVisit a forum
62%
55%
48% 46%
Germany UK US Netherlands
13Q: Thinking about using the internet, which of the following activities have you done in the past 6 months?
- Visit a forumBase: Germany - UK - US - Netherlands
TRENDS: DEVICES
THE MUCH-ANTICIPATED MOBILE REVOLUTION
IS THERE
4,1
4,9
Wave 6 Wave 7
Wave 6 Wave 7
Germany
The average number of used devices grows globally
Laptop/
Netbook
Smartphone
Mobile
phone
Internet-
connected
TV
MP3
player
Desktop
PC
Tablet
Games
console
Portable
games
console
Mini TabletConvertible
Touchscreen
Global
4,9 4,8
UK USA
15Q: Which of the following devices do you own?
Base: Germany – UK – US
34,7% 58,4%
Brazil
44,8% 73,4%
Global
Wave 6 7
36,6% 68,4%
India
44,1% 80,6%
Spain
59,5% 90,6%
China
41,3% 72,9%
Italy
28,5% 62,4%
Russia
37,8% 69,5%
France
52,5% 77,3%
United Kingdom
39,1% 74,3%
Germany
44,9% 66,3%
Mexico
43,8% 67,5%
United States
Mobile Boom: Smartphones diffuse rapidly
16Q: Which of the following devices do you own?
- SmartphoneBase: Global
Laptop /
Notebook
Desktop
PCSmartphone
+ 2% + 18% + 90%
79%
60%
20%
69% 68%
39%
71%
81%
74%
Wave5 Wave6 Wave7
ChangeChangeChangeChangeWave 6 / Wave 7Wave 6 / Wave 7Wave 6 / Wave 7Wave 6 / Wave 7
After a rapid growth, the smartphone diffusion exceeds the desktop diffusion
17Q: Which of the following devices do you own?
Base: Germany
12,0% 35,2%
Brazil
19,4% 33,3%
Global
Tablets also record a massive increase
Wave 6 7
19,5% 26,2%
India
14,0% 35,5%
Spain
33,0% 46,9%
China
13,7% 31,0%
Italy
9,6% 31,6%
Russia
11,2% 27,5%
France
12,1% 28,4%
United Kingdom
13,2% 26,5%
Germany
16,1% 28,4%
Mexico
14,4% 31,6%
United States
18Q: Which of the following devices do you own?
- Tablet PCBase: Global
Multi Screen: The fact that tablets are often used parallel to TV can be used for advertising…
59% 59% 59% 59% use use use use 1.51.51.51.5other devices (on other devices (on other devices (on other devices (on average) while average) while average) while average) while watching TVwatching TVwatching TVwatching TV
41%
32% 31%
23%
Laptop Tablet Desktop Smartphone
19Q: Thinking about the devices you've said you own, do you ever use them whilst..…?
- Watching TVBase: Germany
… e.g. tablets are strongly used for shopping! An extension of the TV campaign makes sense!
75%80%
28%23%
75% 75%
42%
28%
Wave 6 Wave 7
20Q: You have indicated that you own the following devices.
Please select which of them do you think does a good job when you want to…- Make a purchaseBase: Germany
0%
20%
40%
60%
80%
100%
TV OOH Radio Magazines Newspapers Cinema
Smartphone/Mobile phone
Laptop
Desktop
Tablet
Hybrid PC
Whilst using…
Used devices
The overall media consumption is becoming more complex with the growing number of devices
21Q: Thinking about the devices you've said you own, do you ever use them whilst…?
- Watching TV; Listening to the radio; Reading a newspaper; Reading a magazine; Travelling out and about; Going to the cinemaBase: Germany
All of these developments can be summarized by one single word: “MORE”
But how can a brand successfully navigate through this complex world? 22
CRACKING THE SOCIAL CODE
THE SEARCH FOR THE “WHY”
Wave cracks the code consisting of motivations & needs
24
Why do people use (Social) Media?
Which motivations are concealed behind it?
What do they expectfrom brands?
25
Online behavior is driven by human needs as well
26
7 years of asking WHY has shown us that
underpin all social behavior
Wave does not ask “What?”, but “Why?”
27
Involvement
Makes you want to
find out more about the company/product
Commitment
Makes you feel
valued as a customer
Desire
Makes the
company/product seem more desirable
Recommendation
Encourages you to
recommend the company /product to others
Trial
Encourages you to
try the company/product
A brand will only reach its objectives if it reacts to the needs of its consumers
Diversion RecognitionProgressionRelationship Learning
Brand objective
28
Analyzing the needs delivers insights for building & maintaining brand relationships over and above Social Media
29
Platform
What do consumers expect from brands?
Device
Brand
30
0%
10%
20%
30%
40%
Help to connect withother people just like
me
An opportunity tohelp others
Help to relax andescape fromeveryday life
Access toentertaining contentand experiences
Help to createsomething worth
sharing
Help to develop myskills and abilities
Help and advice
An opportunity toinfluence the wayproducts and
services are madeand provided
A personal responseto my issues and
complaints
An opportunity toexpress my ownopinions andexperiences
An opportunity todisplay my interest or
support
An opportunity tolearn something new
Access to the latestnews about products& developments
First of all, consumers expect from brands knowledge for progression and individual communication
RELATIONSHIP
DIVERSION
LEARNING
PROGRESSION
RECOGNITION
31Q: Thinking about the kind of interactions you would like to have with brands & companies that make [Category], please tell us
which 3 of the following interactions you would most like to have with these companies?Base: Germany
Computer Software
Mobile / Telecommunication
Luxury
MusicPersonal Care Movie Travel
Food / DrinksSports
Personal Finance
CarsCharity
Consumer Technology
Childcare Health & Wellbeing
Games / Consoles
Wave goes one step further and differentiates consumers’ needs regarding 16 categories
32
0%
5%
10%
15%
20%
25%
30%
35%
Help to connect withother people just like
me
An opportunity tohelp others
Help to relax andescape fromeveryday life
Access toentertaining contentand experiences
Help to createsomething worth
sharing
Help to develop myskills and abilities
Help and advice
An opportunity toinfluence the wayproducts and
services are madeand provided
A personal responseto my issues and
complaints
An opportunity toexpress my ownopinions andexperiences
An opportunity todisplay my interest
or support
An opportunity tolearn something new
Access to the latestnews about products& developments
While consumers expect entertainment from consumer tech brands, an expert’s advice is most wanted for financial services
RELATIONSHIP
LEARNING
PROGRESSIONRECOGNITION
DIVERSION
Food / Drinks
Consumer Technology
Personal Finance
33Q: Thinking about the kind of interactions you would like to have with brands & companies that make [Category], please tell us which 3 of
the following interactions you would most like to have with these companies?Base: Germany
Brand
Device
Why and what for do consumers use Social Media?
Platform
34
Social Networks
Motivations are explained by cultural differences: In Germany the focus is on maintaining relationships
Argentina
Australia
Austria
Belgium
Bosnia Brazil
Bulgaria Canada
Chile
China
Colombia
Cote d'Ivoire
Croatia
Czech Republic
Denmark
Dominican
Republic
Ecuador
Egypt
Estonia
Finland
France
Germany
Greece Hong Kong
Hungary
India
Indonesia
Ireland
Israel
Italy
Japan Kenya
Latvia Lithuania
Macedonia Malaysia
Mexico
Netherlands
Nigeria
Norway
Peru
Phillipines
Poland Portugal
Puerto Rico
Romania
Russia
Saudi Arabia
Serbia
Singapore
Slovakia South Africa
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
UAE
UK
Ukraine
US
Vietnam
Paraguay
RELATIONSHIP
DIVERSIONLEARNING
PROGRESSION
RECOGNITION
Build your careerBuild your careerBuild your careerBuild your career
Lean something newLean something newLean something newLean something new
Promote yourselfPromote yourselfPromote yourselfPromote yourself
Meet new peopleMeet new peopleMeet new peopleMeet new people
Change opinionsChange opinionsChange opinionsChange opinionsKeep you companyKeep you companyKeep you companyKeep you company
Feel like I belongFeel like I belongFeel like I belongFeel like I belong
Stay in touch with friendsStay in touch with friendsStay in touch with friendsStay in touch with friends
Express & share Express & share Express & share Express & share emotionsemotionsemotionsemotions
Hang out/waste timeHang out/waste timeHang out/waste timeHang out/waste time
Share new experiencesShare new experiencesShare new experiencesShare new experiences
Keep up to date Keep up to date Keep up to date Keep up to date
Express yourselfExpress yourselfExpress yourselfExpress yourself
Have fun/be entertainedHave fun/be entertainedHave fun/be entertainedHave fun/be entertained
Relax/escapeRelax/escapeRelax/escapeRelax/escape
Seek other‘s opinionsSeek other‘s opinionsSeek other‘s opinionsSeek other‘s opinions
Share knowledgeShare knowledgeShare knowledgeShare knowledge
Make contacts for workMake contacts for workMake contacts for workMake contacts for work
Earn respectEarn respectEarn respectEarn respect
Be creative Be creative Be creative Be creative
Explore the world around meExplore the world around meExplore the world around meExplore the world around me
Make moneyMake moneyMake moneyMake money
35Q: Which of these online applications does a good
job when you want to? – Social NetworksBase: global
0%
10%
20%
30%
40%
50%
60%
70%
80%Meet new people
Stay in touch withfriends
Feel like you belong
Share knowledge
Share new experiences
Hang out or wastetime
Have fun/ beentertained
Be creative
Make money
Make contacts forwork
Change opinions
Promote yourself
Express yourself
Earn respect
Learn something new
Keep up to date
Explore the worldaround you
Seek other people'sopinions
RELATIONSHIP
DIVERSION
LEARNING
PROGRESSION
Social Networks
Against all odds no further expansion of the functions of Social Networks are apparent
RECOGNITION Wave 6 75
Q: Which of these online applications does a good job when you want to…
- Social NetworksBase: Germany
36
0%
10%
20%
30%
40%
50%
60%
70%Meet new people
Stay in touch withfriends
Feel like you belong
Share knowledge
Share new experiences
Hang out or wastetime
Have fun/ beentertained
Be creative
Make money
Make contacts forwork
Change opinions
Promote yourself
Express yourself
Earn respect
Learn something new
Keep up to date
Explore the worldaround you
Seek other people'sopinions
Social Networks
Instead of the expected expansion, millennials search & replace the knowledge & experience on other platforms
16 – 19 years
Total
RELATIONSHIP
DIVERSION
LEARNING
PROGRESSION
RECOGNITION
37Q: Which of these online applications does a good job when you want to…
- Social NetworksBase: Germany
0%
10%
20%
30%
40%
50%Meet new people
Stay in touch withfriends
Feel like you belong
Share knowledge
Share new experiences
Hang out or wastetime
Have fun/ beentertained
Be creative
Make money
Make contacts forwork
Change opinions
Promote yourself
Express yourself
Earn respect
Learn something new
Keep up to date
Explore the worldaround you
Seek other people'sopinions
Photo/ video sites
The entertainment factor of photo & video sites is valued especially by millennials
Wave 66
7 Wave 7
Wave 7 16 - 19
RELATIONSHIP
DIVERSION
LEARNING
PROGRESSION
RECOGNITION
38Q: Which of these online applications does a good job when you want to…
- Photo/ video sitesBase: Germany
0%
10%
20%
30%
40%Meet new people
Stay in touch withfriends
Feel like you belong
Share knowledge
Share new experiences
Hang out or wastetime
Have fun/ beentertained
Be creative
Make money
Make contacts forwork
Change opinions
Promote yourself
Express yourself
Earn respect
Learn something new
Keep up to date
Explore the worldaround you
Seek other people'sopinions
Micro-blogging services
Microblogging services support recognition by exchanging opinions and entertainment
RELATIONSHIP
DIVERSION
LEARNING
PROGRESSION
RECOGNITION
39Q: Which of these online applications does a good job when you want to…
- Micro-blogging servicesBase: Germany
0%
10%
20%
30%
40%
50%
60%Meet new people
Stay in touch withfriends
Feel like you belong
Share knowledge
Share new experiences
Hang out or wastetime
Have fun/ beentertained
Be creative
Make money
Make contacts forwork
Change opinions
Promote yourself
Express yourself
Earn respect
Learn something new
Keep up to date
Explore the worldaround you
Seek other people'sopinions
Message boards/ forums
There is an increasing relevance of forums regarding purchase decisions in Germany
Wave 6 7
RELATIONSHIP
DIVERSION
LEARNING
PROGRESSION
RECOGNITION
40Q: Which of these online applications does a good job when you want to…
- Message boards/ forumsBase: Germany
Official brand websites
Regardless of increasing social media use, relevance of brand websites is still high
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Wave 5Wave 5Wave 5Wave 52010201020102010
Wave 6Wave 6Wave 6Wave 62011201120112011
Wave 7Wave 7Wave 7Wave 72013201320132013
Germany Global
Q: Thinking about using the Internet, which of the following activities have you ever done?
- Visit an official company / brand websiteBase: Germany
Use
41
Official brand websites
Still high relevance when it comes to researching products and information
0%
10%
20%
30%
40%Meet new people
Stay in touch with friends
Feel like you belong
Share knowledge
Share new experiences
Hang out or waste time
Have fun/ be entertained
Be creative
Make money
Make contacts for work
Change opinions
Promote yourself
Express yourself
Earn respect
Learn something new
Keep up to date
Explore the world aroundyou
Seek other people'sopinions
Wave 6 7
RELATIONSHIP
DIVERSION
LEARNING
PROGRESSION
RECOGNITION
42Q: Which of these online applications does a good job when you want to…
- Official brand websitesBase: Germany
Why do consumers use certain devices?
DevicePlatform
Brand
43
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%Socialize with others
Be creative
Have fun/ beentertained
Hang out or wastetime
Relax
Read content
Watch content
Ward off boredom
Play a game
Manage my life
Access informationquickly
Make a purchase
Find your way
Get something done
Organize something
Explore the worldaround you
Learn something new
Research somethingthoroughly
RELATIONSHIP
DIVERSION
Smartphone
In Germany smartphones are rather perceived as an organizational than an entertaining device
LEARNING
PROGRESSION
Germany
Global
44Q: You have indicated that you own the following devices. Please select
which of them do you think does a good job when you want to… - SmartphoneBase: Germany - Global
0%
10%
20%
30%
40%
50%
60%
70%
80%Socialize with others
Be creative
Have fun/ beentertained
"Hang out" or wastetime
Relax
Read content
Watch content
Ward off boredom
Play a game
Manage my life
Access informationquickly
Make a purchase
Find your way
Get something done
Organize something
Explore the worldaround you
Learn something new
Research somethingthoroughly
Tablet computer
Entertainment & Use of classic media contentdominates the use of tablet computers
Germany
Global
RELATIONSHIP
DIVERSION
LEARNING
PROGRESSION
45Q: You have indicated that you own the following devices. Please select
which of them do you think does a good job when you want to... - Tablet computerBase: Germany - Global
Learnings
• Social media is globally and nationally established. The use of mobile devices and related services increase rapidly.
• To reach the consumer, brands need to consider even more devices and platforms.
• Screen follows function – The content provided by brands needs to be adjusted to the devices‘ different situations of use.
• A brand‘s omnipresence in the media doesn‘t suffice. The question is not reduced to „where“ the consumer is to be reached.
• The needs and reasons regarding social media vary depending on the context of the brand, industry and media.
• If brands understand „why“ consumers use social media they can reach their target group media- and content-wise with a motivation-oriented brand strategy.
47
0%
10%
20%
30%
40%
50%
60%Meet new people
Stay in touch withfriends
Feel like you belong
Share knowledge
Express and shareemotion
Keep you company
Share newexperiences
"Hang out" or wastetime
Have fun/ beentertained
Be creative
Relax/ escapeMake money
Make contacts forwork
Build your career
Change opinions
Promote yourself
Express yourself
Earn respect
Learn something new
Keep up to date
Explore the worldaround you
Seek other people'sopinions
Outlook: The future of media (use) is digital since the internet satisfies most of the needs
RELATIONSHIP
DIVERSION
LEARNING
PROGRESSION
RECOGNITION
TV
Radio
Newspaper
Magazine
Internet
Cinema
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Outlook: From second screen to multi-screen
• The future of video content is not "second screen" but "multi-screen". For consumers, the simultaneous use of multiple devices for independent activities is the new normal.
• The role of TV as „first screen“ is not stable. The first screen is always the screen that gets most of the user‘s attention!
• The consumers‘ needs and motivations define the „multi-screen“ mix of the future.
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UM Wave Atlas
Unique, free platform with information for 65 countries concerning:
• Diffusion of social media platforms
• Diffusion of devices• Motivations to use social
media platforms & devices
� http://wave.umww.com
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The Story of Why
#Wave 7