understanding and managing the risk of industrial … · understanding and managing the risk of...
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P R E S E N TAT I O N T O T H E 2 0 1 2 I R M S A C O N F E R E N C E
1 9 – 2 0 N O V E M B E R 2 0 1 2
UNDERSTANDING AND MANAGING
THE RISK OF INDUSTRIAL ACTION
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OUTLINE
AN INHERENT RISK
DEBUNKING CONVENTIONAL WISDOM
UNPACKING THE CAUSES OF INDUSTRIAL ACTION
MITIGATING THE RISK
CONCLUSIONS
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INDUSTRIAL ACTION, AN INHERENT RISK
A constitutional right to strike
A normal element of the collective bargaining process
A means of balancing power in the employment relationship
A risk with adverse consequences
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AN INHERENT RISK WITH ADVERSE CONSEQUENCES
Leads to breakdown of relationships
Disrupts business continuity
Adversely impacts productivity
Causes loss of profits & loss of jobs
Trade union rivalry and instability
Marred by intimidation and violence
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DEBUNKING CONVENTIONAL WISDOM
Conventional wisdom lays the accountability and responsibility of
industrial action and its consequences at the feet of Trade Unions
solely
Experience has shown that the seeds for industrial action are,
more often than not, sown long before the customary ‘48 hour
notice’ is issued.
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SYMPTOM / EFFECT = INDUSTRIAL ACTION
CAUSES = VARIOUS FACTORS INVOLVING
THE ROLEPLAYERS
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CAUSES WITHIN CONTROL OF EMPLOYERS
Unhealthy organisational culture
Autocratic management style
Outdated workplace practices
Inequitable employment practices
Managing industrial relations by proxy
Abdicating the right to communicate
‘Lawyering up’ as a first resort
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CAUSES WITHIN CONTROL OF UNIONS
Under organising / no organising
Ineffective representation
Lack of accountability to trade union members
Reluctance to lead in times of crisis
Ineffective / absent Strike Management
Reluctance / refusal to speak out or act against violence
Heat of Congress Fever
Ignoring Worker Voice
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CAUSES WITHIN CONTROL OF BOTH PARTIES
Failure to show Leadership
Ignoring Worker Voice
Failure to agree Rules of Engagement
Poorly defined bargaining unit
Little / no joint preparation for collective bargaining
Adherence to adversarial collective bargaining practices
Over-familiarity between negotiators
Failure to learn from successive collective bargaining rounds
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CAUSES OUTSIDE CONTROL OF BOTH PARTIES
Marikana was not a labour dispute, but socio-economic frustration
manifesting as labour dispute.
Responsibility for Socio-economic issues vs Workplace issues?
Rejecting the existing rule of law?
What do employers and trade unions do while we wait on
government to provide?
Role and commentary of Media
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INDUSTRIAL ACTION
EMPLOYERS TRADE UNIONS
GOVERNMENT
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MITIGATING THE RISK– STRATEGIC LEVEL
Education & awareness raising regarding rights in law
Managing conflict & resolving disputes in the workplace
Effective communication with staff
Bargaining Units effectively constituted & represented
Progressive bargaining paradigm adopted
Institutional drivers monitored
Institutionalised commitment to peaceful industrial action
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MITIGATING THE RISK– OPERATIONAL LEVEL
BEFORE THE STRIKE
Command Centre
Business continuity plan
Picketing rules
Media plan
Plan for communication with workers
Don’t stop talking
Visible leadership
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MITIGATING THE RISK– OPERATIONAL LEVEL
DURING THE STRIKE
Manage the media
Constantly reassess options
Be open to third party assistance
Communicate with striking & non-striking workers
Demonstrate respect to strikers
Don’t “lawyer up”, keep talking
Daily intelligence gathering, debriefing & planning
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MITIGATING THE RISK– OPERATIONAL LEVEL
AFTER THE STRIKE
Communication and the Return-to-work process
Media announcement
Reflect on causes of strike
Evaluate efficacy of contingency plans
Counseling and support
Make up don’t break up
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CONCLUSIONS
Industrial action is an inherent risk associated with adverse
consequences
Accountability for industrial action must be apportioned between
business and labour
The risk can be mitigated through strategic and operational
interventions involving both employers and trade unions