understanding the iso 9001 qms up manila 24 november 2014 upieaa associate professor nestor o....
TRANSCRIPT
![Page 1: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/1.jpg)
UNDERSTANDING the ISO 9001 QMS
UP MANILA 24 November 2014
UPIEAA Associate Professor Nestor O. RanesesDirector , Institute for Small Scale Industries
Affiliate Faculty on Total Quality ManagementTechnology Management Center
University of the Philippines Diliman
Assistant Vice President for Administration University of the Philippines
Former Senior Director Quality Asia, AMIS Semiconductor Global Manufacturing Quality Manager , ON Semiconductor
![Page 2: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/2.jpg)
![Page 3: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/3.jpg)
GREETINGS
• Creating and Empowering Filipino Entrepreneurs Today & Tomorrow
• National Institute for
Innovation and Entrepreneurship
![Page 4: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/4.jpg)
GREETINGS
• ASEAN CENTER OF EXCELLENCE for SME DEVELOPMENT – PHL
• Usaping Pangnegosyo, Ilaw, Salamin at Sandata ng Industryang Pilipino
• UP ISSI P
![Page 5: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/5.jpg)
AGENDA • QUALITY OVERVIEW • QUALITY MANAGEMENT STANDARDS –
WHAT & WHY • LEGAL BASIS FOR QMS • ISO 9001 QMS – WHAT IS IT ? • UNDERSTANDING ISO 9001
REQUIREMENTS
• IMPLEMENTING ISO 9001 • QUESTIONS AND ANSWERS • NEXT STEPS
![Page 6: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/6.jpg)
CUSTOMER FOCUS DISCIPLINED PROCESSES
CONTINUAL IMPROVEMENT MANAGING PROCESS CHANGE
STRUCTURED PROBLEM SOLVING
![Page 7: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/7.jpg)
THE NATURE OF QUALITY
• Exceeding Customers’ and the Organisation’s Needs
• DNA of an organization • Assuring Quality Systematically• Prevention Culture• Right First Time
• Continuous Improvement
![Page 8: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/8.jpg)
QUALITY TERMINOLOGY
• QUALITY CONTROL = CORRECTION
• QUALITY ASSURANCE = PREVENTION
• QUALITY MANAGEMENT = DESIGN CUSTOMER SATISFACTION AND CONTINUAL IMPROVEMENT
![Page 9: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/9.jpg)
![Page 10: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/10.jpg)
Total Quality Management
WHY TQM?WHY TQM?
“Do the right things right the first time,
every time.”
![Page 11: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/11.jpg)
TQM •
T = TIME •Q = QUALITY •M = MONEY
11
![Page 12: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/12.jpg)
![Page 13: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/13.jpg)
QUALITY • Quickly • Understand &• Act On • Losses • Innovatively • Technical ( Theoretical ) • Yield
13
![Page 14: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/14.jpg)
TOTAL QUALITY
“ QUALITY is the transformation in the way we think and work together, in what we value and reward, and in the way we measure success. “ “All of us collaborate to design and operate a seamless value-adding system– all optimizing for a common purpose “
![Page 15: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/15.jpg)
TOTAL QUALITY MODEL
TRANSFORMATIVE
![Page 16: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/16.jpg)
Government Quality
Management System Standards
(GQMSS)
![Page 17: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/17.jpg)
QMS LEGAL BASES
REPUBLIC ACT NO. 9013 28 FEBRUARY 2001
“ AN ACT ESTABLISHING THE PHILIPPINE QUALITY AWARD IN ORDER
TO ENCOURAGE ORGANIZATION IN BOTH PRIVATE AND PUBLIC SECTOR TO ATTAIN EXCELLENCE IN QUALITY IN THE
PRODUCTION AND/OR DELIVERY OF THEIR GOODS AND SERVICE”
![Page 18: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/18.jpg)
![Page 19: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/19.jpg)
![Page 20: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/20.jpg)
![Page 21: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/21.jpg)
QMS LEGAL BASISEXECUTIVE ORDER NO.
60523 FEBRUARY 2007
“INSTITUTIONALIZING THE STRUCTURE,MECHANISMS AND
STANDARDS TO IMPLEMENT THE GOVERNMENT QUALITY
MANAGEMENT PROGRAM”
![Page 22: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/22.jpg)
QMS LEGAL BASIS
DBM CIRCULAR LETTER NO. 2008-8 23 OCTOBER 2008
NATIONAL GUIDELINES ON INTERNAL CONTROL SYSTEMS (NGICS)
CHAPTER 3, COMPONENTS OF INTERNAL CONTROL, SECTION 3.1
CONTROL ENVIRONMENTQUALITY MANAGEMENT SYSTEM
![Page 23: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/23.jpg)
QMS LEGAL BASIS DBM CIRCULAR LETTER
NO. 2011-05MAY 19,2011
“PHILIPPINE GOVERNMENT INTERNAL AUDIT (PGIAM) ”
Generic Module on Controls in QMS
![Page 24: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/24.jpg)
GCG Circular No. 2013-02April 29,2013
No. 6 letter e “ Government Quality Management System Standards (GQMSS) pursuant
to E.O. No. 605 s. 2007
![Page 25: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/25.jpg)
MANAGEMENT SYSTEMS • To be really efficient and effective, the organization should do actions systematically .
• Nothing important is left out.• Everyone is clear about who is
responsible for doing what, when, how, why and where.
• Management system standards provide the organization with an international, state-of-the-art model to follow.
![Page 26: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/26.jpg)
QUALITY MANAGEMENT SYSTEM – QMS
• Defines the framework in establishing, monitoring and improving satisfaction of customer requirements in any organization
• Directs and control an organization with regard to quality
• Assesses if a process is working, if things are being done in the way they are supposed to be done
![Page 27: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/27.jpg)
WHAT IS ISO QMS ?• An International Standard for Quality
Management Systems• Covers the planning, the
management and operation of any Organisation
• Assures customers of your reliability and competence to deliver what you promise
![Page 28: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/28.jpg)
WHY ISO 9001 QMS ?
• International & expert consensus on state-of-the-art practices for quality management.
• Common language for dealing with customers and suppliers worldwide in B2B.
• Increase efficiency and effectiveness.• Model for continual improvement.
![Page 29: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/29.jpg)
WHY ISO 9001 QMS ?
• Model for satisfying customers and other stakeholders.
• Build quality into products and services from design
• Integrate with global economy.
![Page 30: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/30.jpg)
WHY ISO9001 QMS ?
• Sustainable business• Unifying base for industry
sectors• Qualify suppliers for global
supply chains• Technical support for
regulations
![Page 31: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/31.jpg)
WHAT ARE THE INTERNAL BENEFITS OF ISO QMS ?
• Less Waste of Time and Effort• Improved Efficiency and Effectiveness• Fewer Complaints• Culture of Problem Prevention, Continuous
Improvement • Culture of innovation and excellence • Focus on Customer Service and
Organizational Results
![Page 32: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/32.jpg)
EIGHT QUALITY MANAGEMENT PRINCIPLES
• Customer Focus• Leadership• Involvement of People• Process Approach• System Approach to Management• Continual Improvement• Factual Approach to Decision Making• Mutually Beneficial Supplier
Relationships
![Page 33: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/33.jpg)
![Page 34: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/34.jpg)
![Page 35: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/35.jpg)
The ISO 9001:2008 certification signifies a global benchmark in
customer satisfaction, product quality, and leads to significant reduction in
defect levels.
![Page 36: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/36.jpg)
GENERAL STEPS TO ISO 9000CERTIFICATION
• Initial Audit and Review• Management Commitment• Management Steering Group• Quality Training for all staff• Write Quality Manual• Map Core Processes• Train QMR and Auditors• Implement and Test• Internal Audits • Management Review• External Accreditation
![Page 37: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/37.jpg)
ISO is a worldwide federation of national
standards bodies
ISO International Organization
for Standardization
![Page 38: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/38.jpg)
Adoption of a Quality
Management is a strategic decision.
![Page 39: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/39.jpg)
Process based Quality Management System
Model
39
Continual Improvement of the quality management system
ProductProductRealization
ManagementResponsibility
ResourceManagement
Measurement, Analysis & Improvement
CUSTOMERS
REQUIREMENTS
CUSTOMERS
SATISFACTION
Input Output
Value-adding activities
Information flow
![Page 40: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/40.jpg)
PROCESS
WITH WHO(Eqpt/Installations) (Training, Knowledge, Skills)
WITH WHAT
REQUIREMENTS
REQUIREMENTS
INPUT OUTPUTWhat
should we
receive?
What should
we deliver?
HOW MANY HOW(Performance
Indicators)(Instructions, procedures,
methodsCONTINUAL IMPROVEMENT
OF THE QMS
CUSTOMER
REQUIREMENTS
CUSTOMER
SATISFACTIONMgt. Responsibility
ProductRealization
Measurement Analysis &
Improvement
ResourceMgt.
OUTPUT
![Page 41: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/41.jpg)
DEVELOPING A QUALITY SYSTEMDEVELOPING A QUALITY SYSTEM
Quality Policy
Quality Strategy
Quality Manual
Procedures
Work Instructions
VISION/ MISSION/COREVALUES / QUALITY POLICY STATEMENTS
VISION/ MISSION/COREVALUES / QUALITY POLICY STATEMENTS
HOW POLICY IMPLEMENTED.HOW POLICY IMPLEMENTED.
QP+QS +Quality System&Standards Are Applied.
QP+QS +Quality System&Standards Are Applied.
How Processes Which Affect Quality Are Carried Out.
How Processes Which Affect Quality Are Carried Out. How Specific Jobs/Tasks Are Carried Out & Recorded
How Specific Jobs/Tasks Are Carried Out & Recorded
![Page 42: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/42.jpg)
DOCUMENTATION
• Written Policies, Process Maps and Training Documents
• Standard Methods of Best Practice
• Process Approach• Authorisation and Control• Evidence of Compliance
![Page 43: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/43.jpg)
REASONS FOR DOCUMENTING PROCESSES
• Defines clearly who are responsible
• Assures work is done in a consistent way
• Assures work is done to the same high standard
• Useful for training new personnel
![Page 44: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/44.jpg)
Plan Do Check Act Cycle
“Plan” what you will Do “Do” according to your Plan “Check” to see if you did what
you planned “Act”, change or improve the
part of your Plan or Do that did not give you the results you intended
![Page 45: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/45.jpg)
KEY CONCEPT OF ISO 9001 QMS
“Say what you ,do and do what you say, show
proof that you do it, and continuously
improve “
![Page 46: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/46.jpg)
Thank you for listening
![Page 47: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/47.jpg)
![Page 48: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/48.jpg)
ISO 9001:2015 Timeline
May 2013 CD(Committee Draft)
February 2014 DIS (Draft International Standard)
February 2015 FDIS (Final Draft International Standard)
September 2015 Published IS (International Standard)
201520142013
+ Transition period for certification
![Page 49: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/49.jpg)
QUICK RECAP • ISO stands for International
Organization for Standardization . • ISO 9001 specifies requirements for
total quality management system. • Eight principles underpin ISO9001
QMS. • ISO 9001 QMS comprises 5 major
elements or clauses . • QMS is a strategic decision .
![Page 50: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/50.jpg)
nraneses @gmail [email protected]
![Page 51: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/51.jpg)
UP STRATEGIC PLAN 2011-2017-PATH to GREATNESS
…… “ This University must seize the leadership in the making of a globally competitive Philippines. But even more urgently, it should be focused on addressing those problems of the country that for decades have resisted solution.”
![Page 52: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/52.jpg)
One University One UP
“The remaking of UP as a great university can only be achieved through our unified effort, and our individual and collective recognition that we are ONE UP.
• We are One UP guided by One Charter, upholding the same tradition of honor and excellence. Moving UP toward greatness is possible through the unified effort of its students, faculty, researchers, administrative staff and alumni.
• As UP students, we are here to learn not just the knowledge and skills in abundance in our classrooms, libraries and laboratories, but also the life-lessons of our communities, our nation, and the world.
• As UP faculty, we are here to teach, and do meaningful research and extension work.
• As UP researcher and administrative staff, we are here to perform our duties with integrity and selflessness.
• As UP officials, we are here to further the values of democratic governance rooted in the imperative of consultations with UP’s constituencies.
• As UP alumni, we are the living embodiment of UP’s best achievements.• As the national university, UP must lead our country toward true national
development and global competitiveness while nurturing the spirit of our nationhood.”
![Page 53: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/53.jpg)
![Page 54: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/54.jpg)
![Page 55: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/55.jpg)
![Page 56: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/56.jpg)
SAMPLE SWIN LANE CHART
![Page 57: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/57.jpg)
![Page 58: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/58.jpg)
![Page 59: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/59.jpg)
![Page 60: UNDERSTANDING the ISO 9001 QMS UP MANILA 24 November 2014 UPIEAA Associate Professor Nestor O. Raneses Director, Institute for Small Scale Industries](https://reader036.vdocument.in/reader036/viewer/2022081519/56649d0c5503460f949dfc8f/html5/thumbnails/60.jpg)