Workplace IT Services

The New

Workplace

Trends Challenges

Growing Needs

Dispersed Staff

70% Collaboration

Any Device Access

Always on Services

Security &

Compliance

Complexity

Cost Management

Service Support

Loss of control

Technology Change

• Today’s workplace is an ever changing environment, characterized by

connections, collaboration and individual user choices that mandates the

worker to be more agile and perform activities anywhere, anytime and

ultimately, productive to create greater business value.

Productivity

Computing Workplace IT is all about generating the highest

business productivity from the employees within a

business.

This is accomplished through the development and

provision of IT services, systems and support that

focus on delivering efficiency, as well as on

anticipating and acting on coming needs and

requirements.

Productivity Computing is our Mission!!!

UniKomm

Vision• Unikomm was founded by, and is

run by, IT experts who understand

the challenges of the new

workplace. This is why

productivity is the starting and

ending point of everything we do.

• We are here to:

• Be the driving force behind

making end-users more

productive and more

collaborative.

• Create a reliable and scalable

IT infrastructure that allows

your business to run

seamlessly and trouble-free.

Much More Than

Outsourcing

Value

Strategic PartnershipHigh

High

Low

Staff

Augmentation

Outsourced

Solution

Productivity

Computing

• Time & Material

• No SLA

• Customer Driven

• Combined Scope

• Technology Focus

• No SP Investment

• Result Focus

• Shared Risk

• Business Driven

Our Capabilities

3 CCIEs, 29 MCSE, 12 ITIL, 5 RHCE, 3

JNCIP, 35 MCDST, 4 PMP, 14 CCNP/IP

Total of 90+ Engineers in Saudi & India

More than 5,000 Desktop user under

Management

300+ Servers & Network nodes under 24/7

Management & support

Key Clients

Our Approach

Efficient &

Productive

Workplace

Technology ToolsSupport & Operations

Cloud Computing Model

Global Service Delivery

Virtualization Strategy

End-user Training

Desktop Management

Messaging & Collaboration

Onsite Support

Communication & Mobility

Server Management

Service Desk

Productive Workplace

Our Portfolio 1

2

3

4

5

6

Why

UniKomm? Focused Offering. We do nothing else.

Continuous Investment in IT Productivity.

Strategic Long Term Partner. In-house Advisor.

Global Capabilities.

Strong Technology Partnership.

Standardized Services. ITIL, COBIT

Cloud Driven Model. Low Risk.

Very Satisfied Customers.

Service Desk & Desktop

Management

The Challenge

The IT environment is becoming more complex while more business functions

are depending on IT.

IT Management needs strong focus on key priorities

Maintaining a large number of IT services and assets spread all over the

kingdom

Employees lose productivity if they have a problem with their software or

applications, or if they can’t communicate with clients or suppliers.

• How Much does each IT

user support cost per

month?

• What is the Service Desk

Maturity Level?

• What is user satisfaction

levels?

• How many end user per

onsite support?

Innovative

Solution UniKomm provides an ITIL

based solution for end-user

support environment.

A single point of contact

(SPOC) for all users

requests, incidents, and

questions.

Cloud Software-as-a-

Service and call center

tools provided with service

Multi channel contact via

email, web, or phone

Simple & scalable per

desktop/node pricing

Customized SLA

UniKomm Desktop

ServicesService Desk + Desktop Management

Call Center Facility

Assets Discovery &

Management

Multilingual Support Team

ITIL Service Desk Platform

Service Level Management

Dashboard & Reporting

Service Desk Features

Deskside Support

Move, Add, Change

Printer & Accessories

Support

Applications Installation &

Management

Spare Management

End User Security

Management

Managed

Devices

Desktops Laptops Network Printers Desktop Printers

USB Attached

Storage

Wi-Fi Access User Side Cabling IP Phones

- Flexible Pricing per Managed Devices

Assets

Management

Comprehensive Scope Overview

Maintain an up-to-date information of all IT assets in a central place including software

licenses, software usages, detect and uninstall prohibited software, alert on specific

events, and comprehensive reporting..

Features

Live hardware and software inventory

Periodic scanning of all computers to have an up-to-date data (Daily,

Weekly, Monthly)

Manage Software licenses and track software usage statistics

Group similar software and manage their licenses as a single

software

Detect and auto-uninstall prohibited software

Notify specific events via email (User off, User installed prohibited

SW, etc)

Comprehensive reports on hardware, software inventory and license

compliance

Secure Network

Assets

Discovery

4

Service desk &

Desktop

Management

Systems

Local UniKomm Server

Site

WAN Network

AD

Site

User Information Updates,

Rights, policies, Assets, etc.

Periodic scan and auto

discovery of all assets

(physical and software)

Site Site Site

Site

Site

System Analysis and

Optimization

Notification to System Admin: Laptop # 234. Not Live since 3 Days (Threshold)

UniKomm Call

Center Full call center infrastructure available to UniKomm customers

No investment required from you side. Free IP Calls

Simple 3-4 digit access to Arabic / English speakers from all

branches

Internet / WAN

Single Contact

Number: 888

IP

Abha

Riyadh

Jubail

Arabic

English

Onsite Support

Onsite Teams will be provided all required tools including cars,

internet access, laptops, GPS tracking, etc.

System generated alerts via SMS and email when ticket is assigned

to onsite engineer

Assigned requests and

priorities

Server & Network Management

24/7 Workplace IT Systems

Management

Workplace Systems

AD, Windows Server, Backup, Anti-Virus, Email,

Internet Access, Wi-Fi, etc.

Virtualization is Key.

Server consolidation

Applications Virtualization

24/7 Onsite and Remote Management

Deep Analysis & Monitoring

Networking Services Enhance network infrastructure performance and resiliency

Simplify multi-provider WAN network management and support with a SPOC

Reduce costs and service outages

Network Transformation Network Management DR & Business Continuity

• Network Analysis & Assessment

• Design & Upgrade

• Vendor Selection

• Capacity Planning

• 24/7 Operations & Management

• Vendor Management

• ISP/SP Management

• SPOC for all network issues

• ITIL Service Desk

• DR setup and management

• Service availability guarantee

• Hosting & Colocation

Network

Improvement Multi-tiered Network Architecture

Priority 1: Dual Business Grade Links

Priority 2: Dual Links

Priority 3: Dual links when available

SP1

SP2

Customer HQ

P3

P2

P1

Fiber /

MW

• Business Grade Links: Fiber based DIA / MPLS,

MW Wireless

• Others: DSL, 3G

Messaging &

Collaboration

Comprehensive Package

Unikomm Provides comprehensive and fully managed

messaging and collaboration solution using Microsoft

Technologies.

Developing an in-house or cloud service architecture, we

build, optimize and Operate the foundation for a

collaborative business environment.

Flexible Model

•

•

•

OR

Cloud

Exchange

Rich client access via Outlook

Premium Web e-mail experience via OWA

Support for a broad range of mobile devices

Large mailbox sizes (2GB)

Systems Management

Solution UniKomm multi-tier, ITIL based Cloud based network management

Platform from CA

A web based, fully integrated operations system and service desk

system. Benefits:

Live network and systems health check

status and reports

Deep analysis of network and systems

performance and issues

Automatic ticket creation and escalation for

identified problems

Customer access to report new issues or

update existing

Hundreds of customizable reports on

various service parameters

100% Free (included with service)

ITIL Service

Desk UniKomm multi-tier, ITIL based Service Desk and Desktop

Management Platform from Manage Engine

High customization levels depending on customer requirements

Benefits:

Self Service Portal for all end users

SLA tracking and analysis

Assets Auto-Discovery & Management

Incident, Problem, and Change

Management

Integration with local Domain Controllers

Hundreds of customizable reports on

various service parameters

Remote login and control

100% Free (included with service)

Mohammed AlMojil group (MMG)

A publicly traded Petrochemical Company

Since August 2009

More than 1,800 IT User

Contract Value: 4+ Million SR / Year

Service Scope Full IT Infrastructure Management

Technologies: Microsoft, SAP

Full Network Management

Storage and backup

DNS, Cache Farm, Load Balancers, Security

Capacity Planning & Expansion

Incident Management & Support

Case

Study

Case

Study Hoshan Holding Group

A large retail and manufacturing Company

Since April 2011

More than 650 IT User in 14 Countries

Contract Value: 1+ Million SR / Year

Service Scope

Full Cloud collaboration services

MS Exchange

Blackberry Enterprise Services

OCS

Full ITIL Service Desk

Bilingual Support

Assets Management

Applications management

SPOC for all users

3 Time Zones Coverage

SLA

Sample This section shows an indicative SLA for Server

and Network systems managed by Unikomm

SummaryFocused Offering Productivity Computing

Multi-vendor

Capability

All major Hardware, Systems, OS, and

Applications

Multi-Lingual

Capability

Arabic & English

Global Coverage Any location, 24/7

Flexible Model Customized depending on customer status

Standardized ITIL, COBIT

Managed End

Clients

5000+ clients nodes under management

Service

Proposition

Simplify Technology, Reduce Cost, Improve IT

Services

Date of release

File Info

Riyadh

Chennai

Delhi

www.unikomm.com© Unikomm

This document is not to be copied or

reproduced in any way without unikomm

express permission. Copies of this document

must be accompanied by title, date and this

copyright notice.