Unit 1: Management Today

Chapter 1: The Dynamic New Workplace

The New Economy!There are 6 main challenges of working in

the new economy. They are:

Intellectual Capital—the collective brainpower or shared knowledge of a workforce that can be used to create value. A knowledge worker adds to the intellectual capital of an organization. Eg. A computer technician is knowledgeable and will add value to a company integrating new technology

Globalization—is the worldwide interdependence of resource flows, product markets, and business competition that characterize the new economy. National boundaries have disappeared.

Technology—there is a continuous transformation of the modern workplace through the Internet, WWW, Computers, and Information Technology. There is a high demand for knowledge workers with the skills to use this technology.

Diversity—workforce diversity reflects differences with respect to gender, age, race, ethnicity, religion, sexual orientation, and able-bodiedness.

Ethics—society requires businesses to operate according to high moral standards. Code of moral principles and/or conduct.

Careers—the careers in the 21st century won’t be uniformly full-time and limited to a single large employer. Therefore, skills must be portable and always of current value.

Organizations and their Managers What is an organization?

A collection of people working together to achieve a common purpose

To be classified as an organization, a business entity must satisfy these characteristics: 1-Purpose- to create a good and/or service 2-Division of Labour- different tasks assigned

to different people 3-Hierarchy of authority- a level by level

management structure of increasing responsibility

Using the three characteristics in the slide before, prove that these companies are in fact a form of an organization.

McDonalds Sports Team Family

Organizational Systems Organizations are open systems that interact

with their environments.

Examples of Feedback--

Managers What is a manager?

A person who is responsible for the work of others Examples—CEO, supervisor, plant manager

Must co-ordinate human resources with material resources (information, raw materials) to produce goods and services

A manager’s responsibility is to obtain the highest level of performance for the least amount of inputs

Is a person that has the ability to get the most out their employees, makes them want to be better.

Managerial Levels

Upper Management

Middle Management

Lower Management

Upper Management

responsible for performance of an organization as a whole or for one of its larger parts.

establishes organizational objectives (Long Term)

Examples: CEO, CFO, VP

Middle Management

Interpret direction from above and pass it on to those beneath them.

Report to top managers while being in charge of relatively large departments or divisions.

Examples: Department Heads, Plant Manager, Human

Resources

Lower Management

someone in charge of a small work group composed of non-managerial workers.

Examples: Supervisor, Fore person, Assistant Manager

Glass Ceiling Effect:

An invisible barrier limiting career advancement of women and minorities.

Dominant Culture:White males(hold most

top positions)

Minority Cultures: Women,

aboriginals and other minorities

(hold few top positions, Starting to change)

Types of Managers

Line………………………...vs…

Their work directly contributes to productions

Examples: supervisors, CEO,

plant manager.

Staff Work in specialized

areas such as marketing, accounting, human resources, legal departments...

Managers…………….…..vs…

Work for profit organizations (making money)

Administrators Work for non-profit

or public organizations.

Examples: Principal, Hospital

Administrator

Functional……………..…vs…

Responsible for a single area

Examples: accounting,

engineering, marketing, human resources.

General Responsible for

complex areas - department store manager. (many different departments to oversee)

Lets see if we get it??

Managerial Roles1-Planning: setting goals and how they

will be met2-Controlling: monitoring achievement3-Organizing: arranging people, tasks,

responsibilities, and resources4-Leading: inspiring and motivating

Managerial Skills Technical skill

the ability to apply a special proficiency or expertise to perform particular tasks.

E.g.- Human skill

the ability to work well in cooperation with others.

E.g. Conceptual skill

the ability to think critically and analytically to solve complex problems.

E.g.-