Unit 1. (p. 6)

A receptionist helps a guest

She’s a receptionist

Reception

UNIT OBJECTIVES

Professional skills: completing hotel registration forms.

Language focus: present simple and adverbs of frequency.

Vocabulary: hotel jobs, work duties, countries and nationalities.

SPEAKING (P.6)

Possible advantages:

- meet lots of people: it is interesting; lots of different jobs.

Possible disadvantages:

- hours are long and unsociable; usually work at weekends; guest may be difficult.

READING 2. (P. 6) → b. Read the text in order to find the advantages and

disadvantages of working in a hotel and then to compare them with their own ideas from exercise 1.

Do you think whether the advantages outweigh the disadvantages.

Advantages:

fast-growing industry; exciting career; job satisfaction variety of jobs; paid sick leave and holidays; free food; some free holidays; free or cheap accommodation.

Disadvantages:

hard work, especially peak season; hours are long; seven-day week.

Reading 3. Read the article again and answer these questions.

1.Housekeeper, management; administration jobs, e.g. accountant, marketing; concierge (người giữ cửa, khuân vác); porter.

2. Because it is not an easy job and the hours can be very long.

3. They are responsible for the rooms, food and beverage service, registration and general management.

4. Each job involves dealing with people.5. Exciting, hard and different.

VOCABULARY 4. Hotel jobs (p.7)Match the job with the duties. Use a dictionary to

help you.1. Chambermaid → 2. Hotel manager →

3. Bartender →4. Accountant → 5. Concierge →

6. Porter → 7. Waiter → 8. Marketing manager →

cleans guestrooms.

manages all the hotel staff.

serves guests at the bar.

does the hotel’s finances.

Gives information and helps guest.

carries guests’ to their rooms.

serves guests in the restaurant.

finds business for hotel.

Room staff: take orders/ prepares and delivers dishes

Laundry staff: washes bedding/ hotel uniforms/ napkins

Maintenance: maintains and repairs the facilities

PRONUNCIATION 5. The /h/ sound

Which word does not have /h/ sound? Practice saying the words.

1. Hotel /hou’tel/2. Hospitality /hɔspi’tæliti/3. Holiday /’hɒlədei/4. Hours /auəz/5. Housekeeper /’hauski:pə/6. Happy /’hæpi/7. Help /help/

SPEAKING 6. (p 7)Work in pairs. What do you like

about the hospitality industry? Write down five things and then compare your ideas with your partner’s.

LISTENING 7. Daily duties (p.8)

1. What are SOs? →

2. What are COs? →

stay-overs

check-outs

Listening 8. What do the housekeepers usually do if they have an SO? Listen again and tick (√) the phrase you hear.

a. Change the sheets b. use the computer c. check the soapd. change the towels e. clean the bathroom f. make the bed g. tidy the bedroom h. use air freshener /’freʃnə/ = chất làm tươi

mát.

√

√

√√

√

Listening 9. Darina talks about her working hours. Listen and answer the questions.

1. How many days a week does she work?

→ Six days a week

2. How often does she work at the weekend?

→ Always.

3. When does she have some free time?

→ Tuesday or Wednesday.

4. What hours does she sometimes work on Mondays?

→ From nine to three o’clock.

LANGUAGE FOCUS. Adverbs of frequency (p. 8)

Look at the examples and underline the correct option below.

Where the adverbs is in relation to the verb “be” and the other verbs.

→ We put adverbs after the verb “be” and before other verbs.

Ex: She is never late for work.

She usually works from nine to one.

I have never studied E for a long time.

SPEAKING 10. (P.8)Work in pair. Write six sentences about

your partner, using always, usually, often, sometimes, hardly ever and never.

LISTENING 11. (p9)

Listen to Darina and complete the notes.

1. six to eight

2. train

3. can contact

4. checks

LANGUAGE FOCUS (p.9)• Simple Present = Present Simple• FORM: Affirmative

• Examples:• I speak English• You speak English.• They speak English.• We speak English.• Your friends speak English.

S + V + O(S: I / you / we / they / plural noun)

Affirmative:

• Ex: He works for RMK-BRJ.

• She eats too much pizza.

• It barks all night long.

• My mother watches TV all day long.

Negative:

Ex: They don’t speak French

My friends don’t eat dog meat.

S + V+s/es + O(S: he / she / it / singular noun)

S + don’t + V + O(S: I / you / we/ they / plural noun)

Negative

Ex: He doesn’t play the piano.

My sister doesn’t eat meat.

Question

Ex: Do they have any children? Yes, they do.

Ex: Does she work for you? No, she doesn’t.

S + DOESN’T + V + OS: he / she / it / singular noun)

Do + S + V + O + ?(S: I / you / we / they / plural noun)

Does + S + V + ) + ?(S: he / she / it / singular noun)

• USE 1- Repeated Actions

• Use the Simple Present to express the idea that an action is repeated or usual. The action can be a habit, a hobby, a daily event, a scheduled event or something that often happens. It can also be something a person often forgets or usually does not do.

• Scheduled Events in the Near Future

• We use Simple Present to talk about scheduled events in the near future. This is most commonly done when talking about public transportation, but it can be used with other scheduled events as well.

• Examples:• The train leaves tonight at 6 PM. • The bus does not arrive at 11 AM, it arrives at 11

PM. • When do we board the plane? • The party starts at 8 o'clock. • When does class begin tomorrow?

PRACTICE 12. (p9)Complete the interview with the correct of the

verbs in brackets.

1. Do you do 2. go

3. don’t usually stay 4. is

5. do you do 6. visit

7. has 8. go

9. plays 10. Do you stay

11. don’t stay 12. start

13. like 14. watch

15. don’t do

SPEAKING 13. (P10)Work in groups of three. Discuss these

topics and complete the sentence below.

family free time travel work

favorite holiday destinations.

→ All of us…..

→ Two of us….

→ One of us….

→ None of us…..

PRONUNCIATION 14. (P10)

The /s/, /z/, and /iz/ sounds.

What is the pronunciation of the letter s at the end of these words? Put them in the correct groups.

/s/ /z/ /iz/

likes, starts, wants

plays, goes, flies, arrives

changes, watches. washes, finishes

Extra ActivityWork out the rules for yourselves and then to

ask the another verb to each group.Rules:/s/ after verbs ending in /t//z/ after verbs ending in /au/, /ai/ and /v//iz/ after verbs ending in /tʃ/ and /ʃ/ Extra rules and examples:/s/ after /p/ and /k/, e.g. stops, picks/iz/ after /ks/ and /s/, e.g. fixes, kisses/z/ after all endings, e.g. needs, sees, sings

READING 15. (10)

Read the webpage below. Are these statements true or false? Correct any false statements.

1F. (she has been there since it opened.

2T

3T

4F (every day is different.

SPEAKING 16. (P10)1. What is his surname?2. What does he do?3. What’s his job?4. What are his duties?5. What does he like about his job?Possible answer:Anthony Grey. Assistant Concierge.I’ve been here at the Sun Bay Hotel for 2 years and I

really love my job. I greet guests at the door and sometimes I collect them and their luggage from the airport. What I like about my job is meeting all kinds of people and making friends. This is very important for me and my job gives me plenty of opportunities to do this.

VOCABULARY 17. (P11)1. USA, US / America 2. Italy, Italian

3. Russia, Russian 4. France, French

5. Spain, Spanish 6. Germany, German

Note:

* We can write USA but we say the USA.

* We refer to different nationalities in the following ways:

• The British

• British people

• People from Britain

USA, US, AMERICA