Unit 4 Unit 4 A matter of Trust A matter of Trust

Receiving Visitors Receiving Visitors

Class ObjectivesClass Objectives

Topic:Topic: Meet with old friends Meet with old friends Function:Function: a. Confirm that you know someone a. Confirm that you know someone b. Response to someone who b. Response to someone who recognizes you recognizes you c. the procedures involved when receiving c. the procedures involved when receiving

business visitors;business visitors; d. effectively use communication skills to d. effectively use communication skills to

receive visitorsreceive visitors

Language focusLanguage focus

Something about me Something about me throwing a gamethrowing a game..

After that I will deal with the After that I will deal with the messmess. .

That’s why I gave the Soccer Federation That’s why I gave the Soccer Federation

access toaccess to my bank accounts.my bank accounts.

to throw the game – to throw the game – 故意输球使比赛失败故意输球使比赛失败

have the game in one’s hands – have the game in one’s hands – 有信心赢有信心赢

to play games with sb. – to play games with sb. – 玩弄某人玩弄某人

to see through sb’s game – to see through sb’s game – 看穿某人的把戏看穿某人的把戏

to give the game away – to give the game away – 泄漏秘密，露出马脚泄漏秘密，露出马脚

to be in a mess – to be in a mess – 变得一团糟变得一团糟

to clean up a/the mess – to clean up a/the mess – 把乱糟糟的环境清 把乱糟糟的环境清

理干净，解决混乱的事情理干净，解决混乱的事情

to get into a mess – to get into a mess – 陷入混乱当中陷入混乱当中

to make a mess of sth./sb. – to make a mess of sth./sb. – 让某人、某事陷 让某人、某事陷

入混乱入混乱

accessaccess n. n.

1. 1. 入口、进入入口、进入 Access to the restroom is through the Access to the restroom is through the

hall.hall.

2. 2. 进入权、使用权进入权、使用权 Public don’t have access to the site.Public don’t have access to the site. have access to a computer/ phonehave access to a computer/ phone

Speaking Speaking Confirming that you know someone Confirming that you know someone You don’t know the person’s name:You don’t know the person’s name: Haven’t we met before?Haven’t we met before?

Excuse me, but I think we’ve met before.Excuse me, but I think we’ve met before. Don’t I know you from Don’t I know you from

somewhere?somewhere?

You know the person’s name:You know the person’s name:Aren’t you Marc Adams?Aren’t you Marc Adams?Is your name Marc?Is your name Marc?Marc? Marc Adams?Marc? Marc Adams?

Speaking Speaking Responding Responding The person recognizes you, but can’t remember the name:The person recognizes you, but can’t remember the name:

Yes, I’m Marc. I’m sorry…have we met before?Yes, I’m Marc. I’m sorry…have we met before?

Yes, that’s right. I’m sorry,…do I know you?Yes, that’s right. I’m sorry,…do I know you?

And you are…?And you are…?

You recognize the person, but can’t remember the name:You recognize the person, but can’t remember the name:

Yes… I think we met at Bruno’s party. I’m sorry, but I can’t Yes… I think we met at Bruno’s party. I’m sorry, but I can’t

remember your name.remember your name.

I’m sorry, you look familiar, but I can place you.I’m sorry, you look familiar, but I can place you.

You recognize the person:You recognize the person:

Hi! How are you?/ How have you been?Hi! How are you?/ How have you been?

Frank! It’s great to see you again! Fancy meeting you here!Frank! It’s great to see you again! Fancy meeting you here!

Practice: Do I know you?Practice: Do I know you?

Imagine you are in a party and make a Imagine you are in a party and make a dialogue using the expressions of dialogue using the expressions of confirming people’s names and confirming people’s names and responding when someone recognizes responding when someone recognizes you.you.

DiscussionDiscussion

What qualifications do you think a What qualifications do you think a receptionist should have? receptionist should have?

To be a receptionist, one should be easy-To be a receptionist, one should be easy-going, confident, courteous, and efficient, going, confident, courteous, and efficient, has smart appearance, good has smart appearance, good communication skills, master the basic communication skills, master the basic computer skills, can work on his own computer skills, can work on his own under pressure.under pressure.

ViewingViewing

KEYKEY

1.1. DD

2.2. EE

3.3. CC

4.4. AA

5.5. BB

Role-play the following situatioRole-play the following situations (work in groups)ns (work in groups)

You are the Export Manager of Guangzhou You are the Export Manager of Guangzhou Cosmetics Ltd. and are now in Baiyun AirporCosmetics Ltd. and are now in Baiyun Airport to meet your Canadian customer, Mr. Wilsot to meet your Canadian customer, Mr. Wilson. You have been dealing with each other thrn. You have been dealing with each other through correspondence for one or two years, bough correspondence for one or two years, but have never met before. After you meet, yout have never met before. After you meet, you exchange greeting, say a few sentences au exchange greeting, say a few sentences about his flight and the weather, and make smbout his flight and the weather, and make small talk on the way to the hotel.all talk on the way to the hotel.