activant prophet 21 - epicor · receiving without invoicing return to supplier enter qty to...
TRANSCRIPT
Activant Prophet 21
RMA Processing and Inventory Returns
This class is designed for…
Employees who take customer returnsEmployees who enter inventory returns
Objectives for RMAs
Enter an RMA in the RMA Entry windowConfirm an RMA in the RMA Entry or the RMA Receipts windowIssue cash or credit to your customerCreate an Inventory Return from RMA windowsReceive an RMA without invoicing
Objectives for Inventory Returns
Enter Inventory Return linked to POPrint Inventory Return Pick TicketConfirm an Inventory ReturnAdd freight and restocking feesPrint Inventory Return Packing ListCreate Inventory Return from over receipt of material
This course will NOT cover…
Entering an orderEntering a PO
RMA Entry
Order Processing / Transaction / RMAs
RMA Process
One Step RMAEnter RMA in RMA EntryCreate invoice from Front Counter tab
Two Step RMA Enter RMA in RMA Entry, give number to customerReceive material in RMA Receipts window and create invoice
RMA Entry
Step 1Step 2
Expiration Date
Open RMA Rpt limited by expiration date
RMA Line Link
Ensure returned items were bought from you
RMA Line Link
Step 3
OR
RMA Line Link
RMA Line Link
RMA Entry
Enter or adjust Return Quantity and Unit PriceStep 4 Step 5
RMA Line Link
RMA Line Link
Reducing Usage
Check Reduce Usage for RMA to have usage decreased for returned material
Additional Line Items
Step 1
Step 2
Step 3 Step 4 Step 5
Hit <Enter> a few times to access new lineSave icon or File/Save
AppShare
Begin One Step RMA in RMA EntryDemonstrate linking a line item to an invoice
1. RMB click on the line item and choose link to this RMA line in RMA Entry
2. Go to Sales History tab and RMB click on the line to link
3. Click OK or Yes to the prompt to link line item and then use RMB to link invoice line to RMA line while in the Sales History tab
4. 2 or 3
To link an RMA line item to the invoice line _______.
Returned Inventory
Returned inventory can go to the following places:
Back to stockAdjusted out of inventoryBack to the supplier
Returned Inventory
RMB click and choose Display Open Values
Returned Inventory – to Stock
Quantity to StockEnter Qty ReceivedEnter Qty to StockThis is default if nothing is specified
Returned Inventory – to Adjust
Quantity to AdjustEnter Qty ReceivedEnter Qty to Stock, if anyEnter Qty to Adjust
Returned Inventory – to Adjust
Adjustment tab to enter Reason for adjustmentSystem will not allow transaction to be saved without a reason for the adjustment
Default Adjustment Reason
Default RMA adjustment reason in Company MaintenanceOrder taker can still edit on Adjustment tab
Returned Inventory – to Supplier
Quantity to SupplierEnter Qty ReceivedEnter Qty to SupplierAfter save, walk through Inventory Return
Wizard
Returned Inventory – to Supplier
Enter Buyer IDEnter Notes for item, if necessaryClick Next button
Returned Inventory – to Supplier
Take note of Return NumberEnter RMA Number for supplier, if neededPrint, Fax or Email inventory return
Returned Inventory – to Supplier
Restocking Fee
Create Restocking FeeOther charge item
Enter Restocking Fee on RMAEnter price as negative amountAppears in totals area on invoice as a positive amount being subtracted from the credit due to customer
Restocking Fee
Restocking Fee
Remittances Tab
Enter RMA TypeChoose Return Balance, if refunding full amountSystem setting to have invoice created and printed
Remittance System Setting
Front Counter Tab
Create and print credit memo from Front Counter tabIf not invoicing, send acknowledgement form
Front Counter Tab
Front Counter RMA checkedUnlinked line items use tax jurisdiction of return
sales locationLinked line items use tax from invoice
Serials, Lots, Bins and Tags
If your item tracks serial numbers, lots, bins or uses tags, you will be prompted for this information upon saving transaction
AppShare
Complete One Step RMADecide where inventory should go
To StockTo be AdjustedTo Supplier
Enter restocking feeGive cash refundCreate and print credit memo
1. True2. False
In RMA Entry, you must RMB click, choose Display Open Values and determine where returned material should go.
1. True2. False
Enter the Restocking Fee as a negative amount in RMA Entry.
RMA Two Step Process
Enter RMA in RMA EntryEnter line itemsLink invoice linesRestocking feePrint RMA Acknowledgement, if needed
Confirm received material in RMA ReceiptsDetermine where material will goRefund freightPrint credit memo or give refund
RMA Receipts
After material is received from customer, process RMA in RMA Receipts
RMA Receipts
Step 1
Enter Source Location ID
RMA Receipts
Step 2
Enter or browse for RMA order number
RMA Receipts
Step 4
Step 3
Verify received quantityPrint, fax or email credit memo at save
RMA Receipts – Adjust out of Stock
RMA Receipts – Return to Supplier
RMA Receipts - Freight
RMA Receipts - Freight
RMA Receipts - Freight
RMA Receipts - Remittances
Enter RMA TypeChoose Return Balance, if refunding full amountChoose Print checkbox on Receipt tab
RMA Receipts - Remittances
AppShare
Create RMA in RMA Entry and process in RMA Receipts
Determine where material should goRefund for outgoing freightGive cash refund Print credit memo
1. True2. False
Outgoing freight is added to the return balance and incoming freight is subtracted from the return balance
Receiving without invoicing
RMA Entry for item to be inspectedEnter customer, items and return quantitiesLink to invoices, if appropriateRMB click by Items to display open valuesEnter Qty Received and SaveRMA Receipts to finish return
Receiving without Invoicing
Enter item, Return Qty and Qty ReceivedDon’t enter Qty to Stock, Qty to Adjust or Qty to Supplier
Receiving without Invoicing
Receiving without Invoicing
Receiving without Invoicing
Determine where material should goRefund customer or create credit on account
Receiving without invoicing
RMA ReceiptsEnter RMA numberMake sure confirm checkbox is uncheckedVerify qty received and save
Once material has passed inspectionGo to RMA ReceiptsCall up RMA by Receipt NumberCheck confirm checkboxSave to create credit invoice
Receiving without Invoicing
Uncheck the Confirm checkbox, verify Qty Received and zero out Qty to Stock
Receiving without Invoicing
Pull up RMA by Receipt Number, verify confirm checkbox, determine where material should go, then hit Save icon
Receiving without Invoicing
Return to SupplierEnter qty to supplier in RMA Entry or RMA Receipts
Make sure uncheck confirm checkbox in RMA Receipts
Inventory Return Wizard launches from either RMA Entry or RMA ReceiptsOnce credit is given by supplier, finish by going to RMA Receipts, confirm checkbox and print invoicePrice edits done in RMA Entry before finishing in RMA Receipts
AppShare
Receive material without invoicing waiting upon approval from supplier
1. Enter Qty Received, uncheck Confirm checkbox and save
2. Enter the RMA Number, zero out Qty to Stock and save
3. Enter RMA Number, uncheck Confirm checkbox, zero out Qty to Stock and save
4. 1 and 3
To receive material without invoicing in RMA Receipts, ___.
Open RMA Report
Order Processing / Reports / Open RMA
Open RMA Report
Open RMA Report
AppShare
Demonstrate the Open RMA Report
Inventory Returns
Overview of Inventory Returns
Enter Inventory Return
Confirm Return
Print Return Pick Ticket
Print Return Packing List
Creating Inventory Returns
Inventory Return Wizard
Over-receipt of Special or Non-stock Item on PO
Inventory Return Wizard
Receive Material Against RMA -indicate Return to Supplier
Purchasing/Transaction/Inventory Returns
Enter Inventory Return Manually
System Settings
Inventory Return Pricing Method: determines default price if return not associated with PO
Multiplier = Source Price X Multiplier
System Settings
Purchase Pricing: system uses purchase pricing for supplier to price inventory return
System Settings
Default Actions: Place in stock, Allocate to customer order, Return to Supplier
System Settings
Checked: contact must be associated with supplier
Checked if supplier requires RMA number when returning goods to them
Supplier Maintenance
Inventory Return Linked to PO
Step 1
Purchasing / Transaction / Inventory Return EntryEnter linked PO in PO Reference Number field
Inventory Return Linked to PO
Step 2
Enter a Qty to Return, but not more than Qty Available
Inventory Return Linked to PO
Step 3 Step 4
Enter Authorization Number, if requiredChoose to print, fax or email Pick TicketSave
Inventory Return NOT Linked to PO
Step 1
Step 2
Step 3
Enter Return Location IDEnter Vendor, Supplier and Division IDsEnter Buyer
Inventory Return NOT Linked to PO
Step 6
Step 5
Step 4
Enter Authorization Number, if neededEnter Item IDEnter Return Quantity
Inventory Return NOT Linked to PO
Step 7
Choose to print, fax or email a Pick Ticket<Enter> to put a second line on ReturnSave
Print Inventory Return Pick Tickets
Step 1
Purchasing/Reports/Inventory Returns Pick TicketEnter Location ID and additional criteria, if neededChoose printer or File/PrintTo reprint, check Reprint Returns checkbox
Inventory Return Pick Ticket
AppShare
Demonstrate entering a manual Inventory Return linked to a PO and print an Inventory Return Pick Ticket.Demonstrate entering a manual Inventory Return NOT linked to a PO.Use Reports option to print out Inventory Return Pick Ticket from unlinked Inventory Return.
1. True2. False
In order to link a PO to an Inventory Return, you must enter the PO in the PO Reference Number field
Inventory Return Shipping
Enter Inventory Return
Confirm Return
Print Return Pick Ticket
Print Return Packing List
Inventory Return Shipping
Inventory / Transaction / Inventory Return Shipping
Inventory Return Shipping
Enter or browse for Return NumberChoose to print, fax or email a Packing ListIf no changes are needed, click Save icon
Overshipment
Enter the additional quantity in the Quantity Shipped fieldAdditional line items must be added in Inventory Return Entry first
Undershipment
Enter shipped amount in Quantity Shipped fieldPrompted with Return to Stock question
Yes, puts quantity not shipped into stockNo, must go to Undership tab
Undershipment
Enter Reason for UndershipmentCan choose Return to stock checkbox, if necessary
Packing List
Packing List
Purchasing / Reports / Inventory Returns Packing List
Restocking Fee / Freight Charge
Restocking fee subtracted from amount vendor owes you
Restocking Fee / Freight Charge
Charge Freight to VendorChecked – adds freight amount to return totalUnchecked – subtracts freight amount from return total
Restocking Fee / Freight Charge
AppShare
Confirm return in Inventory ShippingDemonstrate an OvershipmentDemonstrate Undershipment with quantity not being returned to stockAdd restocking fee and freight being charged back to the vendorPrint Packing List
1. True2. False
If a restocking fee is entered on the Charges tab, this amount is added to the amount the vendor owes you.
Inventory Return Wizard
Inventory Return Wizard
Enter Quantity Received and confirm over-receipt
Inventory Return Wizard
Enter Buyer IDHit Next button
Inventory Return Wizard
Enter RMA Number, if necessaryClick Finish button
Summary for RMA Process
Enter an RMA in the RMA Entry windowConfirm an RMA in the RMA Entry or the RMA Receipts windowIssue cash or credit to your customerCreate an Inventory Return from RMA windowsReceive an RMA without invoicing
Summary for Inventory Returns
Understand steps for inventory returnEnter Inventory Return linked to POPrint Inventory Return Pick TicketConfirm an Inventory ReturnAdd freight and restocking feesPrint Inventory Return Packing ListCreate Inventory Return from over receipt of material
For More Information…
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