UNI-1 EDLAYER Your IT Infrastructure. Delivered. Cloud, Managed, Colocation and Disaster Recovery

WOWIO

Jacob Morris, COO of WOWIO, a digital media company and division of Studio W, needed a new IT provider for his web properties. WOWIO was spending exorbitant amounts with another provider on services they did not want or need. In addition, their Chief Technology Officer (CTO) left the company, so they needed consultative support as well. Jacob began his search for a new IT partner that would meet his needs at a reasonable price.

What made you choose Unitedlayer as your provider?

We wanted a cost effective, quality solution for our web properties, as well as dependable support to handle our migration. This was particularly important since we didn't have a CTO. We chose Unitedlayer mainly because of Mike, the account manager. Mike's personality, care, feedback and responsiveness sealed the deal for us. We felt very confident in Unitedlayer due to his dedication to our needs.

How did Unitedlayer help you address your needs?

Before our CTO left, we were looking at this strictly as a colocation project. But after a thorough audit of ou servers and budget, the Unitedlayer team determined we could save significantly with a dedicated managed server solution and migration to a private cloud. The team also provided a detailed proposal on the migration, telling us exactly what to do.

What did you appreciate most about Unitedlayer during your migration?

The project started as a relatively simple physical-to-virtual (P2V) migration - to host virtual machines on hypervisor machines in Unitedlayer's LA data center. However, it turned out to be much more complicated due to the lack of source code and documentation on our end to fully support a migration. Despite this, the Unitedlayer team was able to reverse engineer our web application and successfully migrate our website. They were completely dedicated and immediately on top of every issue that came up, and their expertise throughout the process was impressive. The team's dedication, expertise and support were critical; they held our hand through the entire process.

What stood out for you in working with Unitedlayer?

Their expertise in networking and computer systems. It turned out our website did not lend itself to migration. This complicated things significantly; requiring additional analysis and expertise to dive deep into the web application, comb through the code and devise solutions. At the end, Unitedlayer knew our application better than we did, playing the unexpected role of software consultant as part of the engagement.

Now that you are a customer of Unitedlayer, what value have you received?

We have an IT provider we can depend on. We feel confident in Unitedlayer for high availability and reliability. We are confident our partnership with Unitedlayer will thrive, and are relieved we won't have to hire a full IT team.

•• We are very pleased with the outcome - a great solution at a great price, with great service ongoing. ''