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UNIVERSITY OF KANSAS Changing for Excellence
Shared Service Centers
KU Employee Satisfaction Survey
1
Purpose This employee satisfaction survey was performed in August 2012 prior to the implementation of Shared Service Centers (SSC). The survey was distributed to all Unclassified Professional Staff (UPS) and University Support Staff (USS) as well as to Faculty and Unclassified Academic Staff. The results provide a baseline of employee satisfaction which will be used now and in the future to monitor the mood and opinions of KU’s workforce. The University will administer the survey annually. Participation • 856 personnel completed the survey, including:
o 136 USS staff o 524 UPS staff o 11 Faculty o 2 Graduate Assistants o 183 staff did not indicate their staff class
• Respondents included staff who perform activities related to travel and expense reimbursement, purchasing, hiring and other HR support, financial and budgeting support and research administration
• 436 respondents answered optional questions relating to the shared service centers implementation, providing input on staffing, training, communication and the work of SSC committees
• Hundreds of answers to free text questions were collected; links to these responses are provided within the results in the remainder of this document (responses are included as written with only identifying information removed)
• A majority of respondents believe their supervisors value their time and skills and also feel a great sense of pride to work for and be associated with KU
• Some respondents feel overworked and express doubts about the ability to advance in their careers • A number of free-text responses expressed concern over the pace of changes at KU and the ability of
the University to successfully implement SSCs; on the other hand, some respondents, including those who have experienced shared service centers in the past, expressed optimism in the positive outcomes SSCs could create
• Other responses to free-text questions expressed frustration with their current situation and/or supervisors
The detailed results, seen below, display the survey responses graphically. The legend to interpret the graphs is also shown below.
2 KU Employee Satisfaction Survey – August 2012
KU Employee Satisfaction Survey - Complete Results Legend: Strongly Disagree Agree Disagree Strongly Agree Neutral N/A
1. My supervisor understands and values the work I do. Ave.: 4.28
Response Value # of Responses Percent Graph Strongly Disagree 1 1.00 34 3.97 2 2.00 46 5.37 3 3.00 75 8.76 4 4.00 195 22.78 Strongly Agree 5 5.00 505 59.00 N/A 6.00 1 0.12
Total Valid 856 100.00
2. My supervisor is interested in making my job easier; I am given the freedom to find new and more efficient ways to get my work done.
Ave.: 4.27
Response Value # of Responses Percent Graph
Strongly Disagree 1 1.00 36 4.21 2 2.00 40 4.67 3 3.00 78 9.11 4 4.00 212 24.77 Strongly Agree 5 5.00 487 56.89 N/A 6.00 3 0.35
Total Valid 856 100.00
3. I have the support I need through training and access to experts to provide error-free and timely service no matter what task I am asked to perform.
Ave.: 3.88
Response Value # of Responses Percent Graph
Strongly Disagree 1 1.00 28 3.27 2 2.00 88 10.28 3 3.00 150 17.52 4 4.00 285 33.29 Strongly Agree 5 5.00 299 34.93 N/A 6.00 6 0.70
Total Valid 856 100.00
3 KU Employee Satisfaction Survey – August 2012
4. I have enough time to complete the tasks I am assigned. Ave.: 3.79 Response Value # of Responses Percent Graph Strongly Disagree 1 2 3 4 Strongly Agree 5 N/A
1.00 2.00 3.00 4.00 5.00 6.00
41 77
173 300 260
5
4.79 9.00
20.21 35.05 30.37 0.58
Total Valid 856 100.00
5. I take pride in my work. Response
Value # of Responses Percent
Graph
Ave.: 4.79
Strongly Disagree 1 2 3 4 Strongly Agree 5 N/A
1.00 2.00 3.00 4.00 5.00 6.00
8 6
19 93
726 4
0.93 0.70 2.22
10.86 84.81 0.47
Total Valid 856 100.00
6. I am willing to go beyond what is expected to serve the KU community. Ave.: 4.65 Response Value # of Responses Percent Graph Strongly Disagree 1 2 3 4 Strongly Agree 5 N/A
1.00 2.00 3.00 4.00 5.00 6.00
6 6
30 198 612
4
0.70 0.70 3.50
23.13 71.50 0.47
Total Valid 856 100.00
7. I often leave work with a good feeling of accomplishment about the work I did. Ave.: 4.13 Response Value # of Responses Percent Graph Strongly Disagree 1 2 3 4 Strongly Agree 5 N/A
1.00 2.00 3.00 4.00 5.00 6.00
18 44
113 318 362
1
2.10 5.14
13.20 37.15 42.29 0.12
Total Valid 856 100.00
4 KU Employee Satisfaction Survey – August 2012
8. Other business units at KU use the same procedures I do to process routine transactions. Ave.: 4.00 Response Value # of Responses Percent Graph Strongly Disagree 1 2 3 4 Strongly Agree 5 N/A
1.00 2.00 3.00 4.00 5.00 6.00
77 92
187 156
86 258
9.00 10.75 21.85 18.22 10.05 30.14
Total Valid 856 100.00
9. I am treated with respect by my co-workers. Response
Value # of Responses Percent
Graph
Ave.: 4.32
Strongly Disagree 1 2 3 4 Strongly Agree 5 N/A
1.00 2.00 3.00 4.00 5.00 6.00
17 27 75
291 442
4
1.99 3.15 8.76
34.00 51.64 0.47
Total Valid 856 100.00
10. My work contributes to the mission of the University. Ave.: 4.59
Response Value # of Responses Percent Graph Strongly Disagree 1 1.00 8 0.93 2 2.00 6 0.70 3 3.00 50 5.84 4 4.00 207 24.18 Strongly Agree 5 5.00 582 67.99 N/A 6.00 3 0.35
Total Valid 856 100.00
11. I am confident the University is committed to providing me with a positive work environment where my personal growth and professional development are given high priority.
Ave.: 3.59
Response Value # of Responses Percent Graph
Strongly Disagree 1 1.00 52 6.07 2 2.00 95 11.10 3 3.00 224 26.17 4 4.00 272 31.78 Strongly Agree 5 5.00 208 24.30 N/A 6.00 5 0.58
Total Valid 856 100.00
5 KU Employee Satisfaction Survey – August 2012
12. I would like to be working at KU one year from now. Ave.: 4.47 Response Value # of Responses Percent Graph Strongly Disagree 1 1.00 28 3.27 2 2.00 32 3.74 3 3.00 64 7.48 4 4.00 134 15.65 Strongly Agree 5 5.00 583 68.11 N/A 6.00 15 1.75
Total Valid 856 100.00
13. I am comfortable bringing issues to my supervisor without fear of punishment. Ave.: 4.25 Response Value # of Responses Percent Graph Strongly Disagree 1 2 3 4 Strongly Agree 5 N/A
1.00 2.00 3.00 4.00 5.00 6.00
50 44 71
171 516
4
5.84 5.14 8.29
19.98 60.28 0.47
Total Valid 856 100.00
14. Management holds employees accountable for their actions. Ave.: 3.66
Response Value # of Responses Percent Graph Strongly Disagree 1 1.00 60 7.01 2 2.00 93 10.86 3 3.00 199 23.25 4 4.00 254 29.67 Strongly Agree 5 5.00 228 26.64 N/A 6.00 22 2.57
Total Valid 856 100.00
15. Employees in my area are encouraged to perform at their best. Ave.: 4.18
Response Value # of Responses Percent Graph Strongly Disagree 1 1.00 29 3.39 2 2.00 38 4.44 3 3.00 111 12.97 4 4.00 254 29.67 Strongly Agree 5 5.00 419 48.95 N/A 6.00 5 0.58
Total Valid 856 100.00
6 KU Employee Satisfaction Survey – August 2012
16. I have access to the resources I need to help me do my job well (i.e. advice, materials/tools, contact with peers performing similar functions).
Ave.: 3.99
Response Value # of Responses Percent Graph Strongly Disagree 1 2 3 4 Strongly Agree 5 N/A
1.00 2.00 3.00 4.00 5.00 6.00
28 63
132 304 325
4
3.27 7.36
15.42 35.51 37.97 0.47
Total Valid 856 100.00
17. I enjoy my job. Response
Value # of Responses Percent
Graph
Ave.: 4.27
Strongly Disagree 1 2 3 4 Strongly Agree 5 N/A
1.00 2.00 3.00 4.00 5.00 6.00
17 40 74
290 433
2
1.99 4.67 8.64
33.88 50.58 0.23
Total Valid 856 100.00
18. My work is important to me. Response
Value # of Responses Percent
Graph
Ave.: 4.54
Strongly Disagree 1 2 3 4 Strongly Agree 5 N/A
1.00 2.00 3.00 4.00 5.00 6.00
10 20 46
203 575
2
1.17 2.34 5.37
23.71 67.17 0.23
Total Valid 856 100.00
19. I receive clear direction from supervisors. Response
Value # of Responses Percent
Graph
Ave.: 3.86
Strongly Disagree 1 2 3 4 Strongly Agree 5 N/A
1.00 2.00 3.00 4.00 5.00 6.00
54 63
155 268 308
8
6.31 7.36
18.11 31.31 35.98 0.93
Total Valid 856 100.00
7 KU Employee Satisfaction Survey – August 2012
20. I feel that my supervisor understands the challenges that I face to do my job. Ave.: 3.91
Response Value # of Responses Percent Graph Strongly Disagree 1 1.00 59 6.89 2 2.00 70 8.18 3 3.00 120 14.02 4 4.00 253 29.56 Strongly Agree 5 5.00 350 40.89 N/A 6.00 4 0.47
Total Valid 856 100.00
21. I am clear on the roles and responsibilities of my job. Ave.: 4.18 Response Value # of Responses Percent Graph Strongly Disagree 1 2 3 4 Strongly Agree 5 N/A
1.00 2.00 3.00 4.00 5.00 6.00
23 51 98
264 418
2
2.69 5.96
11.45 30.84 48.83 0.23
Total Valid 856 100.00
22. My workload is reasonable. Response
Value # of Responses Percent
Graph
Ave.: 3.71
Strongly Disagree 1 2 3 4 Strongly Agree 5 N/A
1.00 2.00 3.00 4.00 5.00 6.00
55 90
160 294 255
2
6.43 10.51 18.69 34.35 29.79 0.23
Total Valid 856 100.00
23. I have colleagues to whom I can turn to help me solve problems or who can take on extra work when I feel overburdened.
Ave.: 3.73
Response Value # of Responses Percent Graph
Strongly Disagree 1 1.00 67 7.83 2 2.00 100 11.68 3 3.00 145 16.94 4 4.00 241 28.15 Strongly Agree 5 5.00 289 33.76 N/A 6.00 14 1.64
Total Valid 856 100.00
8 KU Employee Satisfaction Survey – August 2012
24. Employees in my unit share job knowledge with each other. Ave.: 4.02
Response Value # of Responses Percent Graph Strongly Disagree 1 1.00 27 3.15 2 2.00 74 8.64 3 3.00 143 16.71 4 4.00 243 28.39 Strongly Agree 5 5.00 352 41.12 N/A 6.00 17 1.99
Total Valid 856 100.00
25. I can see career and advancement opportunities in my current department.
Ave.: 2.77
Response Value # of Responses Percent Graph Strongly Disagree 1 2 3 4 Strongly Agree 5 N/A
1.00 2.00 3.00 4.00 5.00 6.00
210 174 223 135
80 34
24.53 20.33 26.05 15.77 9.35 3.97
Total Valid 856 100.00
26. I can see career and advancement opportunities at KU. Ave.: 3.25
Response Value # of Responses Percent Graph Strongly Disagree 1 1.00 112 13.08 2 2.00 131 15.30 3 3.00 231 26.99 4 4.00 217 25.35 Strongly Agree 5 5.00 142 16.59 N/A 6.00 23 2.69
Total Valid 856 100.00
27. I have access to the training I need to do my job well. Ave.: 3.79
Response Value # of Responses Percent Graph Strongly Disagree 1 1.00 44 5.14 2 2.00 69 8.06 3 3.00 176 20.56 4 4.00 311 36.33 Strongly Agree 5 5.00 248 28.97 N/A 6.00 8 0.93
Total Valid 856 100.00
9 KU Employee Satisfaction Survey – August 2012
28. I have someone at work who encourages my personal and professional development. Ave.: 3.73
Response Value # of Responses Percent Graph Strongly Disagree 1 1.00 73 8.53 2 2.00 83 9.70 3 3.00 152 17.76 4 4.00 243 28.39 Strongly Agree 5 5.00 301 35.16 N/A 6.00 4 0.47
Total Valid 856 100.00
29. I am professionally satisfied with my job duties and the kind of work I do. Ave.: 3.98 Response Value # of Responses Percent Graph Strongly Disagree 1 2 3 4 Strongly Agree 5 N/A
1.00 2.00 3.00 4.00 5.00 6.00
31 65
123 309 326
2
3.62 7.59
14.37 36.10 38.08 0.23
Total Valid 856 100.00
30. I am given opportunities to network with business officers/administrative staff in other departments. Ave.: 3.69 Response Value # of Responses Percent Graph Strongly Disagree 1 2 3 4 Strongly Agree 5 N/A
1.00 2.00 3.00 4.00 5.00 6.00
75 108 157 234 230
52
8.76 12.62 18.34 27.34 26.87 6.07
Total Valid 856 100.00
31. If you had the freedom to change anything about the way your office functions, what would that be? Response to Question 31 32. Do you have any additional comments, questions, or concerns you would like to share?
Response to Question 32
10 KU Employee Satisfaction Survey – August 2012
33. If you would like to answer additional questions and provide supplemental information to the SSC implementation project, please respond "yes" below. These questions are not required. If you respond no, you will be taken to the final demographic questions for this survey.
Ave.: 1.49
Response Value # of Responses Percent Graph Yes No
1.00 2.00
436 420
50.93 49.07
Total Valid 856 100.00
11 KU Employee Satisfaction Survey – August 2012
34. Including staff input from around campus is critical to the SSC implementation. How likely are you to participate in the following activities, given the opportunity?
35. Town Hall Forums Ave.: 3.18 Response Value # of Responses Percent Graph Will Not Participate 1 1.00 62 7.24 2 2.00 75 8.76 3 3.00 105 12.27 4 4.00 109 12.73 Will Definitely Participate 5 5.00 85 9.93
Total Valid Missing
436 420
50.93 49.07
Total 856 100.00 36. Weekly Office Hours Ave.: 2.86
Response Value # of Responses Percent Graph Will Not Participate 1 1.00 79 9.23
2 2.00 97 11.33 3 3.00 122 14.25 4 4.00 84 9.81 Will Definitely Participate 5 5.00 54 6.31
Total Valid 436 50.93 Missing 420 49.07 Total 856 100.00
37. Additional Surveys Ave.: 4.09 Response Value # of Responses Percent Graph Will Not Participate 1 1.00 8 0.93 2 2.00 19 2.22 3 3.00 63 7.36 4 4.00 180 21.03 Will Definitely Participate 5 5.00 166 19.39
Total Valid 436 50.93 Missing 420 49.07 Total 856 100.00
12 KU Employee Satisfaction Survey – August 2012
38. Brown Bag Lunches Ave.: 2.87
Response Value # of Responses Percent Graph Will Not Participate 1 1.00 81 9.46
2 2.00 89 10.40 3 3.00 121 14.14 4 4.00 94 10.98 Will Definitely Participate 5 5.00 51 5.96
Total Valid 436 50.93 Missing 420 49.07 Total 856 100.00
39. SSC Web Site Ave.: 3.53 Response Value # of Responses Percent Graph Will Not Participate 1 1.00 30 3.50 2 2.00 46 5.37 3 3.00 119 13.90 4 4.00 146 17.06 Will Definitely Participate 5 5.00 95 11.10
Total Valid Missing
436 420
50.93 49.07
Total 856 100.00 40. Communication Ambassadors Ave.: 2.91
Response Value # of Responses Percent Graph Will Not Participate 1 1.00 66 7.71
2 2.00 92 10.75 3 3.00 149 17.41 4 4.00 72 8.41 Will Definitely Participate 5 5.00 57 6.66
Total Valid 436 50.93 Missing 420 49.07 Total 856 100.00
13 KU Employee Satisfaction Survey – August 2012
41. Website Feedback Ave.: 3.46 Response Value # of Responses Percent Graph Will Not Participate 1 1.00 29 3.39 2 2.00 45 5.26 3 3.00 133 15.54 4 4.00 154 17.99 Will Definitely Participate 5 5.00 75 8.76
Total Valid Missing
436 420
50.93 49.07
Total 856 100.00 42. KU Focus Groups Ave.: 3.35
Response Value # of Responses Percent Graph Will Not Participate 1 1.00 51 5.96
2 2.00 57 6.66 3 3.00 99 11.57 4 4.00 146 17.06 Will Definitely Participate 5 5.00 83 9.70
Total Valid 436 50.93 Missing 420 49.07 Total 856 100.00
43. KU Ongoing Committees Ave.: 3.14 Response Value # of Responses Percent Graph Will Not Participate 1 1.00 65 7.59 2 2.00 62 7.24 3 3.00 125 14.60 4 4.00 117 13.67 Will Definitely Participate 5 5.00 67 7.83
Total Valid 436 50.93 Missing 420 49.07 Total 856 100.00
44. We realize that the implementation of SSCs is a major change for staff on campus. Although many jobs will change, we are
committed to ensuring that there is a place at KU for our talented and dedicated employees. Many of you will be asked to learn new skills, and to make decisions about what type of job you would like in the future. Which of the following types of support would be helpful to you as you consider this transition?
14 KU Employee Satisfaction Survey – August 2012
Value Not at all helpful 1 1.00 54 2 2.00 34 3 3.00 67 4 4.00 115 Very helpful 5 5.00 166
Total 436 420
856
45. Talking with my direct supervisor about my career prospects. 46. Talking with others at KU who currently work in a shared service type environment.
Ave.: 3.70
Ave.: 3.72
Response Value # of Responses Percent Graph Not at all helpful 1 1.00 25 2.92 2 2.00 32 3.74 3 3.00 112 13.08 4 4.00 140 16.36 Very helpful 5 5.00 127 14.84
Total Valid 436 50.93 Missing 420 49.07 Total 856 100.00
47. Meeting with a career advisor at KU who can help you to consider your career prospects. Ave.: 3.46
Response Value # of Responses Percent Graph Not at all helpful 1 1.00 54 6.31
2 2.00 45 5.26 3 3.00 106 12.38 4 4.00 107 12.50 Very helpful 5 5.00 124 14.49
Total Valid 436 50.93 Missing 420 49.07 Total 856 100.00
15 KU Employee Satisfaction Survey – August 2012
48. Meeting staff from other departments in your SSC grouping. Ave.: 3.53
Response Value # of Responses Percent Graph Not at all helpful 1 1.00 35 4.09 2 2.00 38 4.44 3 3.00 119 13.90 4 4.00 151 17.64 Very helpful 5 5.00 93 10.86
Total Valid Missing
436 420
50.93 49.07
Total 856 100.00 49. Participating in a peer coaching program. Ave.: 3.11
Response Value # of Responses Percent Graph Not at all helpful 1 1.00 63 7.36
2 2.00 67 7.83 3 3.00 136 15.89 4 4.00 99 11.57 Very helpful 5 5.00 71 8.29
Total Valid 436 50.93 Missing 420 49.07 Total 856 100.00
50. KU workshops on coping with change. Ave.: 2.72 Response Value # of Responses Percent Graph Not at all helpful 1 1.00 103 12.03 2 2.00 85 9.93 3 3.00 129 15.07 4 4.00 71 8.29 Very helpful 5 5.00 48 5.61
Total Valid 436 50.93 Missing 420 49.07 Total 856 100.00
16 KU Employee Satisfaction Survey – August 2012
Value Not at all helpful 1 1.00 88 2 2.00 61 3 3.00 99 4 4.00 96 Very helpful 5 5.00 92
Total 436 420
856
51. Training on skills such as excel, word, access, etc. 52. Shadowing others at KU who have shared service center positions.
Ave.: 3.10
Ave.: 3.08
Response Value # of Responses Percent Graph Not at all helpful 1 1.00 80 9.35 2 2.00 52 6.07 3 3.00 131 15.30 4 4.00 99 11.57 Very helpful 5 5.00 74 8.64
Total Valid Missing
436 420
50.93 49.07
Total 856 100.00 53. Interview training. Ave.: 2.90
Response Value # of Responses Percent Graph Not at all helpful 1 1.00 93 10.86
2 2.00 77 9.00 3 3.00 113 13.20 4 4.00 87 10.16 Very helpful 5 5.00 66 7.71
Total Valid 436 50.93 Missing 420 49.07 Total 856 100.00
17 KU Employee Satisfaction Survey – August 2012
Value Strongly 1 1.00 18
2 2.00 23 3 3.00 93 4 4.00 93 Strongly Agree 5 5.00 209
Total 436 420
856
54. Resume writing training. Ave.: 2.89 Response Value # of Responses Percent Graph Not at all helpful 1 1.00 95 11.10 2 2.00 73 8.53 3 3.00 121 14.14 4 4.00 80 9.35 Very helpful 5 5.00 67 7.83
Total Valid 436 50.93 Missing 420 49.07 Total 856 100.00
55. What else can we offer that will be helpful to you?
Response to Question 55 The Steering Committee and Design Review Committee are considering the best way to staff the SSCs. Please provide input on how you would like the staffing to be completed. 56. All SSC positions should be posted, open to any staff member who wishes to apply.
57. A leadership committee should be established for each SSC, including the SSC manager and leadership
staff from the impacted departments to assign staff to the SSC.
Ave.: 4.04 Ave.: 3.50
Response Value # of Responses Percent Graph
Strongly Disagree 1 1.00 32 3.74 2 2.00 41 4.79 3 3.00 135 15.77 4 4.00 132 15.42 Strongly Agree 5 5.00 96 11.21
Total Valid 436 50.93 Missing 420 49.07 Total 856 100.00
18 KU Employee Satisfaction Survey – August 2012
58. There should be some open positions for the SSC; however, if an individual in a department is doing more than 50% of SSC-type work, they can be asked to be moved to a SSC without interviewing.
Ave.: 3.62
Response Value # of Responses Percent Graph Strongly Disagree 1 1.00 35 4.09
2 2.00 32 3.74 3 3.00 117 13.67 4 4.00 131 15.30 Strongly Agree 5 5.00 121 14.14
Total Valid 436 50.93 Missing 420 49.07 Total 856 100.00
59. SSC positions should be offered to current KU employees first. Ave.: 4.52
Response Value # of Responses Percent Graph Strongly Disagree 1 1.00 9 1.05 2 2.00 9 1.05 3 3.00 35 4.09 4 4.00 78 9.11 Strongly Agree 5 5.00 305 35.63
Total Valid 436 50.93 Missing 420 49.07 Total 856 100.00
The Steering Committee and Design Review Committee are considering the best way to reorganize staff and responsibilities that will continue in the departments and units. Some positions in the departments will change, as responsibilities move to the SSC. Please provide input in how you would like the departmental staffing to be completed.
60. Any position which changes significantly should be posted, open to any staff member who wishes to apply.
Ave.: 3.61
Response Value # of Responses Percent Graph Strongly Disagree 1 1.00 38 4.44
2 2.00 48 5.61 3 3.00 111 12.97 4 4.00 89 10.40 Strongly Agree 5 5.00 150 17.52
Total Valid 436 50.93 Missing 420 49.07 Total 856 100.00
19 KU Employee Satisfaction Survey – August 2012
61. The departmental leadership should redefine job descriptions, assigning new job duties to the staff remaining in the department to meet the department’s priorities.
Ave.: 3.91
Response Value # of Responses Percent Graph
Strongly Disagree 1 1.00 10 1.17 2 2.00 17 1.99 3 3.00 113 13.20 4 4.00 157 18.34 Strongly Agree 5 5.00 139 16.24
Total Valid 436 50.93 Missing 420 49.07 Total 856 100.00
62. There should be some open positions in the departments, and some positions that the departmental leadership can choose to assign new responsibilities to. This should be assessed on a case by case basis.
Ave.: 3.90
Response Value # of Responses Percent Graph Strongly Disagree 1 1.00 12 1.40
2 2.00 22 2.57 3 3.00 102 11.92 4 4.00 160 18.69 Strongly Agree 5 5.00 140 16.36
Total Valid 436 50.93 Missing 420 49.07 Total 856 100.00
63. Reconfigured departmental staff positions should be offered to current KU employees
first. Ave.: 4.39
Response Value # of Responses Percent Graph Strongly Disagree 1 1.00 8 0.93 2 2.00 17 1.99 3 3.00 42 4.91 4 4.00 99 11.57 Strongly Agree 5 5.00 270 31.54
Total Valid 436 50.93 Missing 420 49.07 Total 856 100.00
64. What other support can KU offer to help you with this transition?
Response to Question 64
65. The following activities are being considered for inclusion in SSCs by focus groups of KU staff, the SSC Steering Committee and the SSC Design Review Committee. In addition to these, are there any other activities that should be
20 KU Employee Satisfaction Survey – August 2012
considered to move into the SSC? Response to Question 65
66. What obstacles or challenges should the SSC implementation team be aware of?
Response to Question 66
67. Many Universities are currently implementing SSCs. Is there an implementation that you think is going particularly well, or has aspects that you would like the design teams to consider for KU? Response to Question 67
68. How do you think KU can best utilize or optimize the SSC model?
Response to Question 68 69. Do you have any additional comments, questions, or concerns you would like to share?
Response to Question 69 THIS AREA INTENTIONALLY LEFT BLANK
21 KU Employee Satisfaction Survey – August 2012
70. Which of the following duties do you currently handle on a routine basis? (Please check all that apply). Response IT – help with technology problems such as software needs,
Value # of Responses Percent Graph
desktop problems as well as web development needs and printing assistance Travel and Expense – support for travel authorization and reimbursement
1.00 2.00 3.00
244 229
28.50 26.75 37.03
Support to buy supplies and materials 3.00 317 37.03 Hiring and ongoing HR support – support for recruiting and onboarding staff and ongoing HR transactions Financial and budgeting support – support for paying bills and understanding funds available/spent Research Administration – support for sponsored research programs including grant budgets and accounting N/A
4.00
5.00
6.00 7.00
257
295
248 174
30.02
34.46
28.97 20.33
Total Valid
856 100.00 71. Are you most closely aligned with a School/College, Research Center or Administrative
Unit? Ave.: 2.20
Response Value # of Responses Percent Graph School/College 1.00 256 29.91
Research Center 2.00 11 1.29 Administrative Unit 3.00 387 45.21
Total Valid 654 76.40 Missing 202 23.60 Total 856 100.00
22 KU Employee Satisfaction Survey – August 2012
72. How long have you worked at KU (the sum of years in your current position as well as in any other capacity)? (Not required)
Ave.: 4.09
Response Value # of Responses Percent Graph
Less than 1 year 1.00 71 8.29 1 to 2 years 2.00 104 12.15 3 to 5 years 3.00 148 17.29 6 to 9 years 4.00 123 14.37 10 to 14 years 5.00 145 16.94 15 years 6.00 250 29.21
Total Valid Missing
841 15
98.25 1.75
Total 856 100.00 73. Administrative Unit: Please select your unit from the list below: Ave.: 4.85
Response Administration and Finance including FS DCM Sustainability
Value # of Responses Percent Graph
Purchasing Parking and Transit Environmental Health and Safety and Comptroller Business & Financial Planning Office of the Provost Office of the Chancellor International Programs Information Technology Office of Public Affairs Student Services Continuing Education University Press of Kansas Libraries Edwards Campus
Total Valid Missing
1.00
2.00 3.00 4.00 5.00 6.00 7.00 8.00 9.00
10.00 11.00 12.00
120
8 50 10 15 48
5 80 16
1 22
8 383 473
14.02
0.93 5.84 1.17 1.75 5.61 0.58 9.35 1.87 0.12 2.57 0.93
44.74 55.26
Total 856 100.00 74. What is your staff classification? Ave.: 1.65
Response Value # of Responses Percent Graph University Support Staff 1.00 136 15.89
Unclassified Professional Staff 2.00 250 29.21 Faculty or Unclassified Academic 3.00 1 0.12 Staff GTA/GRA/GA 4.00 0 0.00
Total Valid 387 45.21 Missing 469 54.79 Total 856 100.00
23 KU Employee Satisfaction Survey – August 2012
75. Research Center: Please select your Research Center from the list below: Ave.: 15.89 Response Value # of Responses Percent Graph Admin & Financial Services Animal Care Unit Biodiversity Institute Bio-NMR Lab Biotech Innov & Optim Center Bureau of Child Research Contracts & Negotiations Ctr for Research on Learning Ctr for Tech Commercialization Ctr Remote Sensing Ice Sheets General Research Gerontology Graduate Studies GRF Competition Hall Center for the Humanities HGBC Prg Res Area KTEC High Throughput Screening Lab Higuchi Biosciences Center Info & Telecom Tech Center Inst for Life Span Studies
1.00 2.00 3.00 4.00 5.00 6.00 7.00 8.00 9.00
10.00 11.00 12.00 13.00 14.00 15.00 16.00 17.00 18.00 19.00 20.00 36.00
27 3.15 2 0.23 8 0.93 0 0.00 2 0.23 3 0.35 0 0.00
23 2.69 0 0.00 5 0.58
15 1.75 1 0.12 3 0.35 0 0.00 6 0.70 0 0.00 2 0.23
25 2.92 8 0.93
22 2.57
1.17
IPSR 36.00 10 1.17
Instrument Design Lab Kansas Applied Remote Sensing Kansas Geological Survey KBS KS Field Station KS Biological Survey KU Cancer Center Mass Spec Lab Med Chem Core Service Lab Microscopy & Analy Imaging Lab Molecular Graphic/Mode Lab Protein Structures Lab Research & Graduate Studies Tertiary Oil Recovery Project Transportation Research Inst X-Ray Crystallography Lab
Total Valid Missing
21.00 22.00 23.00 24.00 25.00 26.00 27.00 28.00 29.00 30.00 31.00 32.00 33.00 34.00 35.00
0 0
11 0 4 0 0 1 1 0 2
18 1 1 1
202 654
0.00 0.00 1.29 0.00 0.47 0.00 0.00 0.12 0.12 0.00 0.23 2.10 0.12 0.12 0.12
23.60 76.40
Total 856 100.00
24 KU Employee Satisfaction Survey – August 2012
Value University Staff 1.00 0
Staff 2.00 155 Faculty or 3.00 4
GTA/GRA/GA 4.00 0
Total 159 697
856
76. What is your staff classification? 77. School/College: Please select your School/College from the list below:
Ave.: 2.03
Ave.: 4.36 Response Value # of Responses Percent Graph School of Music College of Liberal Arts and Sciences including the School of the Arts and the School of Public Affairs and Administration Architecture Design and Planning School of Law School of Business School of Engineering School of Education School of Social Welfare School of Pharmacy Journalism and Mass Communications
Total Valid Missing
1.00
2.00
3.00 4.00 5.00 6.00 7.00 8.00 9.00
10.00
7 121
4 7
16 30 35 10 18
8
256 600
0.82 14.14
0.47 0.82 1.87 3.50 4.09 1.17 2.10
0.93
29.91 70.09
Total 856 100.00 78. What is your staff classification? Ave.: 2.08
Response Value # of Responses Percent Graph University Support Staff 1.00 0 0.00
Unclassified Professional Staff 2.00 119 13.90 Faculty or Unclassified Academic 3.00 6 0.70 Staff GTA/GRA/GA 4.00 2 0.23
Total Valid 127 14.84 Missing 729 85.16 Total 856 100.00
25 KU Employee Satisfaction Survey – August 2012
79. University Support Staff: Please select your job title from the list below: Ave.: 24.48 Response Value # of Responses Percent Graph Accountant Accountant Senior Accountant/Buyer Manager Administrative Associate Administrative Associate Sr Administrative Professional Administrative Professional Sr Animal Science Worker Audio Visual Technician Boiler Operator Boiler Operator Senior Building Systems Specialist Carpenter Carpenter Senior Communications Specialist Communications Specialist Sprv Computer Technician Computer Technician Senior Custodial Supervisor Custodian Dietitian Electrician Electrician Senior Electronics Technician Electronics Technologist Engineering Specialist Engineering Technician Equipment Mechanic Equipment Operator Facilities Specialist Food Service Supervisor Food Service Worker General Maintenance Worker General Maintenance Worker Sr Graphics Specialist HVAC Specialist HVAC Worker Senior Human Resources Specialist Human Resources Specialist Sr IT Supervisor Information Resource Speclst Instrumentation Technician Landscape Supervisor Landscape Worker Library Associate Library Assistant Licensed Practical Nurse Lock Systems Specialist Sr
73.00 1.00 2.00 3.00 4.00 5.00 6.00 7.00 8.00 9.00
10.00 11.00 12.00 13.00 14.00 15.00 16.00 17.00 18.00 19.00 20.00 21.00 22.00 23.00 24.00 25.00 26.00 27.00 28.00 29.00 30.00 31.00 32.00 33.00 34.00 35.00 36.00 37.00 38.00 39.00 40.00 41.00 42.00 43.00 44.00 73.00 45.00 46.00
54 1 2
35 114
22 7 2 1 0 0 0 0 0 5 1 1 0 3 0 1 0 0 0 1 0 3 0 1 4 0 0 2 3 0 1 3 2 0 2 3 1 1 0 5 0 0 1
6.31 0.12 0.23 4.09
13.32 2.57 0.82 0.23 0.12 0.00 0.00 0.00 0.00 0.00 0.58 0.12 0.12 0.00 0.35 0.00 0.12 0.00 0.00 0.00 0.12 0.00 0.35 0.00 0.12 0.47 0.00 0.00 0.23 0.35 0.00 0.12 0.35 0.23 0.00 0.23 0.35 0.12 0.12 0.00 0.58 0.00 0.00 0.12
26 KU Employee Satisfaction Survey – August 2012
Tech 72.00 1 Total 307
549 856
Maint/Svc Wkr-Safety&Sec-PSO 47.00 2 0.23 Maint/Svc-Univ Police Spec-Det 48.00 0 0.00 Maint/Svc-Univ. Police 49.00 0 0.00 Management Systems Analyst 50.00 2 0.23 Mason 51.00 0 0.00 Museum Specialist 52.00 1 0.12 Network Service Technician 53.00 1 0.12 Operations/Laboratory Techn 54.00 3 0.35 Painter 55.00 0 0.00 Painter Senior 56.00 0 0.00 Payroll/Benefits Specialist 57.00 1 0.12 Plumber 58.00 1 0.12 Plumber Senior 59.00 1 0.12 Police Captain 60.00 1 0.12 Police Sergeant 61.00 1 0.12 Procurement Specialist 62.00 2 0.23 Radiologic Technologist 63.00 0 0.00 Research Technologist 64.00 1 0.12 Safety & Security Officer 65.00 2 0.23 Safety&Security Officer-Prking 66.00 0 0.00 Skilled Trades Manager 67.00 2 0.23 Skilled Trades Supervisor 68.00 1 0.12 Storekeeper 69.00 2 0.23 Systems Software Analyst 70.00 0 0.00 Technology Support Consultant 71.00 0 0.00
27 KU Employee Satisfaction Survey – August 2012
80. University Professional Staff: Please select your job title from the list below: Ave.: 70.66 Response Value # of Responses Percent Graph Accountant Accounting Data Manager Accounting Specialist Administrative Aide Administrative Assistant Administrative Officer Advisor Architect I Archivist Asbestos Control Specialist Assistant Assistant Administrator Assistant Dean Assistant Director Assistant Registrar Assistant To Vice Chancellor Assistant Vice Chancellor Assistant Vice Provost Assistant to the Dean Assistant to the Provost Assistant to the Vice Provost Assoc Dir Major Div/School Assoc Vice Provost/Budget Dir Associate Administrator Associate Dean Associate Director Associate Registrar Associate Vice Provost Asst Director Major Div/School Asst Director of Admissions Asst To The Chancellor/Pres Attorney A Attorney B Attorney C Attorney D Auditor Budget Analyst Building System Technician Business Manager Chemist Chief Financial Officer Communications Coordinator Comptroller Computer Information Spec Continuing Ed Instructor Coordinator Counselor Database Administrator
1.00 2.00 3.00 4.00 5.00 6.00 7.00 8.00 9.00
10.00 11.00 12.00 13.00 14.00 15.00 16.00 17.00 18.00 19.00 20.00 21.00 22.00 23.00 24.00 25.00 26.00 27.00 28.00 29.00 30.00 31.00 32.00 33.00 34.00 35.00 36.00 37.00 38.00 39.00 40.00 41.00 42.00 43.00 44.00 45.00 46.00 47.00 48.00
12 1.40 0 0.00 6 0.70 0 0.00
27 3.15 2 0.23
15 1.75 0 0.00 1 0.12 0 0.00 4 0.47 3 0.35 3 0.35
20 2.34 0 0.00 0 0.00 0 0.00 2 0.23 1 0.12 1 0.12 0 0.00 2 0.23 0 0.00 0 0.00 0 0.00
24 2.80 0 0.00 1 0.12 1 0.12 0 0.00 1 0.12 0 0.00 0 0.00 0 0.00 0 0.00 1 0.12 0 0.00 0 0.00
14 1.64 1 0.12 1 0.12 6 0.70 0 0.00 2 0.23 0 0.00
33 3.86 0 0.00 0 0.00
28 KU Employee Satisfaction Survey – August 2012
Deputy Director 49.00 1 0.12 Development Director 50.00 1 0.12 Director 51.00 36 4.21 Director Major Division/School 52.00 0 0.00 Director Of Admissions 53.00 1 0.12 Director Of Communications 54.00 1 0.12 Director Of Laboratories 55.00 4 0.47 Director Program Coordination 56.00 3 0.35 Director University Facilities 57.00 0 0.00 Ed Support Technologist 58.00 2 0.23 Educational Programs Tech 59.00 0 0.00 Electronic Technician 60.00 0 0.00 Energy Program Manager 61.00 0 0.00 Engineering Associate III 62.00 0 0.00 Engineering Technician Senior 63.00 0 0.00 Environmental Technician I 64.00 0 0.00 Executive Assistant 65.00 1 0.12 Executive Asst To The Pres 66.00 0 0.00 Executive Director 67.00 2 0.23 Extension Assistant 68.00 0 0.00 Extension Course Instructor 69.00 0 0.00 Facilities Serviceman 70.00 0 0.00 Fiscal Analyst 71.00 4 0.47 Gen Maint Repair Tech I 72.00 0 0.00 Geologist/Hydrologist 73.00 1 0.12 Grant Monitor 74.00 4 0.47 Grant Officer 75.00 5 0.58 Grant Specialist 76.00 22 2.57 Graphic Designer 77.00 3 0.35 Hazardous Waste Technician 78.00 2 0.23 Housekeeper 79.00 0 0.00 Information Resource Manager 80.00 0 0.00 Information Resource Spec 81.00 3 0.35 Information Specialist I 82.00 17 1.99 Information Systems Analyst 83.00 5 0.58 Information Systems Supervisor 84.00 1 0.12 Inspection Manager 85.00 0 0.00 Intern 86.00 0 0.00 Interpreter 87.00 0 0.00 Laboratory Technician I 88.00 1 0.12 Library Assistant 89.00 4 0.47 Manager/Administrator 90.00 23 2.69 Medical Staff Professional 91.00 4 0.47 Network Specialist 92.00 3 0.35 Office Administrator 93.00 4 0.47 Office Assistant 94.00 2 0.23 Office Specialist 95.00 1 0.12 Ombuds 96.00 0 0.00 Operations Assistant 97.00 1 0.12 Operations Manager 98.00 2 0.23 Petroleum Engineer 99.00 0 0.00
29 KU Employee Satisfaction Survey – August 2012
Pharmacist 100.00 0 0.00 Pilot 101.00 0 0.00 Planner 102.00 0 0.00 Post-Doctoral Researcher 103.00 8 0.93 Presidents Sec Chancellor 104.00 0 0.00 Program Administrator 105.00 2 0.23 Program Assistant 106.00 39 4.56 Program Associate 107.00 6 0.70 Program Director 108.00 3 0.35 Program Manager 109.00 5 0.58 Program Specialist II 110.00 2 0.23 Program Specialist I 111.00 2 0.23 Programmer I 112.00 1 0.12 Programmer II 113.00 1 0.12 Programmer III 114.00 2 0.23 Project Coordinator 115.00 13 1.52 Project Director 116.00 2 0.23 Project Manager 117.00 10 1.17 Public Health Educator 118.00 1 0.12 Public Information Officer 119.00 0 0.00 Publication Assistant II 120.00 0 0.00 Research Aide 121.00 2 0.23 Research Analyst 122.00 4 0.47 Research Assistant 123.00 20 2.34 Research Associate 124.00 11 1.29 Research Technician 125.00 3 0.35 Residence Life Complex Dir 126.00 2 0.23 Senior Auditor 127.00 0 0.00 Senior Coordinator 128.00 3 0.35 Senior Editor 129.00 0 0.00 Senior Research Assistant 130.00 3 0.35 Senior Research Associate 131.00 3 0.35 Service Manager 132.00 0 0.00 Sr Student Health Physician 133.00 0 0.00 Sr Systems Programmer 134.00 0 0.00 Statistical & Info Officer 135.00 0 0.00 Supervisor/Administrator 136.00 1 0.12 Systems Analyst 137.00 5 0.58 Systems Specialist 138.00 14 1.64 Teacher 139.00 2 0.23 Technical Assistance Officer 140.00 0 0.00 Technical Director/Admin 141.00 0 0.00 Technology Coordinator 142.00 2 0.23 Telecommunications Analyst 143.00 0 0.00 Telecommunications Engineer 144.00 1 0.12 Trainer 145.00 2 0.23 Tutor 146.00 0 0.00 University Director 147.00 0 0.00 Veterinarian 148.00 1 0.12 Vice Chancellor/Dean 149.00 0 0.00 Vice Provost 150.00 1 0.12
30 KU Employee Satisfaction Survey – August 2012
Total Valid 525 61.33 Missing 331 38.67 Total 856 100.00