university of north dakota office of institutional research november 8, 2013 drivers get ready - new...
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
Drivers get ready - new dashboards are coming your way!
Presented at the 2013 Association for Institutional
Research in the Upper Midwest (AIRUM)
Carmen WilliamsCarol Drechsel
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
Agenda
• Driving forces• Purpose• Where to begin• Dashboard –
– Selection– Training– Creation– Rollout
• Demo• Lessons learned – to date!• Next steps
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
Driving forces..
Institutional demand for increased productivity and efficiency,
statewide and national calls for accountability and transparency, equals => need for information to support informed decision making, policy changes, action planning.
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
Driving forces..
Strong Leadership!
“Transform data into information for informed decision making. Deliver evidence for actionable implementations!”
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
Purpose
• Centralized campus-wide tool• Get more real-time data & information into the
hands of the decision makers• Management tool
The One-Stop Shop for data needs - or at least a primary source of information.
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
Where do we begin?
• Based on purpose, what are the software requirements?– Ease of use – both for the builder and the user– Security– Public vs. log-in requirement– Number of licenses– Cost
• Dashboard selection => iDashboards!
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
Where do we begin?
Team effort!
• High-level, supportive administrators• Dashboard team– Admissions– Institutional Research– Finance– Technology
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
Getting Started-Software Implementation
• Campus technology support is key!• Software training
– One week, on-campus, hands-on training (July 22 – 26, 2013)
• Dashboard team• Mid-week, invited some administrators
in to help with “story boarding”• End of week, same administrators came
back to see their ideas created into dashboards
– Follow-up support? • On-line manuals• Help tickets • Webinars – and future conferences
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
What information is needed?
From this….
To this….
• Loads of data, how do you present it?
• Clear and precise manner?
• Old method = Factbooks and static displays/dashboards.
• New method = Interactive Dashboards.
• Provide a visually appealing, interactive solution.
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
Data Infrastructure and Flow
Assessment tools (surveys)
or other(NSCH, IPEDS) PeopleSoft
Data Tools & Analytics: SAS, Rapid Insight, etc.
SQL Server and/or Microsoft Products (Excel, Access)
iDashboards(single sign-on access)
Campus
Community
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
Dashboard Creation & Design
• Story boarding• Decide on consistent dashboard design and
functionality• Data collection methods may need to
change…– Was static, now wanting more real-time data– Census and end-of-term, now weekly and (soon)
daily
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
Implementation & Rollout
• Identify Users / Security – Who needs access to view dashboards? VPs, Deans, Data
Advocates, others
• Communication - the use of branding ------->
• Welcome email– Contains link and a Getting Started document
• Training– Follow-up email to ask if users want a training session – Conducted one on one or in small groups
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
Dashboard Demo https://dashboards.und.edu/idashboards/
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
Using Data=>Know your Students
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
Using Data => Goal Setting
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
Using Data=>Are students persisting?
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
Using Data=>Are students completing?
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
Lessons Learned – in our 4 months!
• Leadership is key! They create the show & tell, energy, interest, and the driving force to utilize the data.
• Team support is crucial! (weekly meetings, common server space to save files such as documents & training lists,..)
• Transforming data for software can be challenging.
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
Lessons Learned – in our 4 months!
• Start documenting immediately! We worked at getting dashboards up and out so fast that now stepping back to catch up on documentation.
• Simple dashboards are ok. • Piloting and getting more feedback along
the way would have helped.
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
Next Steps
• Expansion of dashboardsfinancial, predictive modeling, more peer comparisons, funding models, student debt load by program, performance and employment outcomes– Listen to users!– Get feedback from individuals and/or focus groups
• Data dictionary, documenting source and methodology
• Implement near real-time data feed (looking at daily)
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
Next Steps
• Employ ways to keep campus users dashboard-engaged– Share action plans and success stories– Present dashboards with immediate and actionable
items– Periodic emails.. e.g. Did you know.. To find this –
look here.. We want your feedback.. Look at what was just added..
• Find ways to produce public dashboards
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
Thank you for attending!
Any questions or comments?
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University of North DakotaOffice of Institutional ResearchNovember 8, 2013
This presentation can be found at http://und.edu/research/institutional-research/presentations.cfm
contact information:
Carmen [email protected]
Carol [email protected]
University of North DakotaOffice of Institutional Research