1University of Sunderland

CIFM03 Lecture 3

QMS / Standards

CIFM03

Lecture 3

2University of Sunderland

CIFM03 Lecture 3

QMS / Standards

Quality Management System Elements

Quality Management System Standards

The Auditor

ISO Standards

Review

3University of Sunderland

CIFM03 Lecture 3

Quality Management System Elements

Effective Quality Management Systems exhibit three things;

Organisation,

Resources,

Procedures.

4University of Sunderland

CIFM03 Lecture 3

Quality

In International standards, ISO, quality is

defined as:

(The) degree to which a set of inherent

characteristics fulfils requirements….

5University of Sunderland

CIFM03 Lecture 3

Quality standards

AQAP 1, 13 &14 (NATO)

DEF-STAN 00-16

FAA-STD-018

DoD 2167

ISO 9001:2000

6University of Sunderland

CIFM03 Lecture 3

Quality principles

1. Customer focus

2. Leadership

3. Involvement of people

4. Process approach

5. System approach to management

6. Continual improvement

7. Factual approach to decision making

8. Mutually beneficial supplier relationships

7University of Sunderland

CIFM03 Lecture 3

The role of the Auditor various Auditor roles:

first, second and third party audits

the auditors:

trained, registered and monitored

basic principles:

documented, implemented and effective QMS

8University of Sunderland

CIFM03 Lecture 3

The Certification Process:

Perform a readiness audit, review feedback When ready, contact certification body/registrar Agree assessment date, brief participants, organise External Audit team perform on-site assessment Audit team provides an evaluation report and findings Findings reviewed, any corrective actions carried out Corrective actions are verified Registration granted Regular follow-up audits to ensure compliance auditing: documentation, records and improvement

9University of Sunderland

CIFM03 Lecture 3

ISO 9001:2000

Review of 9001:1994 and other systems such as the CMM, lead to an update to 9001 in December 2000.

Existing QM systems had a maximum of 3 years for compliance with ISO 9001:2000

New QM systems were assessed against the updated ISO 9001.

10University of Sunderland

CIFM03 Lecture 3

ISO 9001:2000 – aim

The stress is upon; – meeting requirements, – value of each process, – measuring process performance and

effectiveness,– continual improvement,

these aims all stem from the quality principles earlier

ISO 9001:2000 takes a ‘process approach’ to QMSs

– ‘plan, do, check, act’.

11University of Sunderland

CIFM03 Lecture 3

ISO 9001:2000 - structure

Conceptually simpler than 9001:1994, with only 5 main sections to the standard:

Quality Management Systems; Management Responsibility; Resource Management; Product Realization; Measurement, Analysis and Improvement

12University of Sunderland

CIFM03 Lecture 3

Main Sections (i)

The main sections to 9001:2000…………..

Management Responsibility

Commitment, Policy, Planning, Responsibility Authority and Communication, Review

Resource Management

Provision, Human, Infrastructure, Environment

13University of Sunderland

CIFM03 Lecture 3

Main Sections (ii)

Product Realization

- Planning, - Customer Related Processes, - Design and Development, - Purchasing, - Production and Service Provision, - Control of Monitoring and Measuring Devices.

Measurement, Analysis and Improvement

- each has specific notes to be adhered to…

14University of Sunderland

CIFM03 Lecture 3

Main Sections (iii)Measurement

Customer Satisfaction, Internal Audit, of Processes, of Product, Control of Nonconforming Product.

Analysis

- shall inform about conformity to requirements, trends in process and product, suppliers, and customer satisfaction.

ImprovementContinual Improvement, Corrective Action, Preventative Action.

15University of Sunderland

CIFM03 Lecture 3

What is ISO 90003, in detail?

“provides guidance for organisations in the

application of ISO 9001:2000 to the

acquisition, supply, development, operation

and maintenance of computer software and

related support services”BS ISO/IEC 90003:2004, British Standards Institute, Feb. 2004

16University of Sunderland

CIFM03 Lecture 3

ISO 90003 Structure

ISO 90003 is structured to support ISO 9001.

Following on from the three introductory sections, sections 4 to 8 cover the same topics as 9001:

1.Quality Management Systems;

2.Management Responsibility;

3.Resource Management;

4.Product Realisation;

5.Measurement, Analysis and Improvement

17University of Sunderland

CIFM03 Lecture 3

Internal Preparation

Awareness

Establish a team

Determine the current ISO 9000 status

Prepare an action plan

Implement the plan and track its progress

ISO readiness assessment

18University of Sunderland

CIFM03 Lecture 3

Software QA

From the point of view of software quality assurance…

SQA

REVIEWS TESTING

MEASURE-MENT

STANDARDS&

PROCEDURES