Communicating in anew learning environment online

-Utilize name recognition-Address special needs-Consistent follow-up

Address the classmate in a personal manner utilizing first name basis

Probe into the classmate’s needs by asking personalized questions

Remember to address the classmate’s/student’s needs periodically

throughout the class

Remember birthdays, anniversaries and special dates

“Someone sent out confidential salary information to the whole firm.” 

“I once sent a job offer to the wrong person.” 

 “Confidential information about one client was sent to a different client. It was certainly embarrassing.”  

“Someone crafted a scathing, sarcastic e-mail about a customer and did not mean to hit ‘send.’ It caused problems.” 

 “I once sent an internal memo about restroom etiquette to a prospective client by accident.” 

 “Someone meant to send a racy picture to a couple of friends but ended up sending it to the entire staff, which caused her much

embarrassment.”