updated training synopsis jun'16 c

MAKE A DIFFERENCE UAE

Updated training synopsis of Mohammad A. Khaleque

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Find Your Purpose in Lif e

TRAINING SYNOPSIS

Mohammad Abdul Khaleque (Mak)

Mak is a Soft Skills & NLP (Neuro-Linguistic Programming) Certified Practitioner, Master

Practitioner, Licensed Trainer The Trainer and Certified NLP Coach. He specializes in

consulting, developing & delivering customized training interventions in context to

‘Customer Service, Sales, Sales Management, Leadership, Team Building & general

management’ subjects.

COURSES DELIVERED: 1. Customer Service for frontline staff (face-to-

face interaction with customers)

2. Customer Service & related

3. Managing Service Delivery

4. Selling for Success – Mega Sales

5. Sales Management

6. Key Account Management

7. Train the Trainer

8. Presentation and Public Speaking Skills

9. Problem Solving and Decision Making

10. Effective Persuasion Skills

11. Effective Communication for Managers

12. Coaching and Mentoring

13. Executive Coaching

14. Life Coaching

15. How to Shine and Progress Rapidly in Your

Career

16. The First Time Manager

17. Manage Your Stress for Higher Productivity

18. How to Delegate

19. Time Management & related

20. Human Relations and Practice

21. Effective Team Building

22. Effective Facilitations and Running Effective

Meetings

23. How to be an effective corporate ambassador?

24. Emotional Freedom Technique (EFT)

25. Introduction to Emotional Intelligence

26. NLP Practitioner Course for Personal Life

Mastery

27. NLP Master Practitioner Course for Success

28. Empowered Communication with NLP

29. Telephone Technique & Sales

30. Introduction to Social Media for Winning &

Keeping customers

31. Emotional Freedom Technique (Faster EFT)

32. Telephone Sales & Marketing (including email

etiquette) & more…



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GROUPS/CLIENTS TRAINED IN UAE (FOR THE PAST 15 YEARS):

• Emirates Aviation College: Trained over 20,000 employees of Emirates Airlines

Group of Companies – frontline, supervisors, middle & senior management from all

over the Emirates Airlines network

• Dubai Civil Aviation

• Sharjah National Travel & Tourism Agency

• Orient Travels

• Dubai Properties

• A W Rostamani

• Imdaad (trained over 6000 skilled & unskilled workers on service, teamwork,

communication, leardership issues over the last five years)

• Tabreed (Service Excellence for Skilled Workers)

• Galadari Motor Driving Company

• DEWA

• Flash Properties

• Tile Marine

• Satguru Travel & Top Travel Trip (Dubai & in Kenya)

• Econosto



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• Mashreq Bank

• Kanoo Travel

v Conduct free of cost training as social work – kindly go to the link below for more information:

http://www.meetup.com/Dubai-Self-Improvement-Meetup-Group/

WORK EXPERIENCE: TRAINER Carried out the following functions independently at Emirates Aviation College, Dubai for ten years:

1. Training needs analysis and suggest training progression 2. Develop highly customized training – classroom, intra-net, and “On Job Training” 3. Develop Training Schedule 4. Deliver and manage certification process 5. Training Evaluation and corrective action 6. Provide consultancy service on demand – sales, marketing, service delivery & customer service issues.

Note: Have trained more than 20,000 staff of Emirates Airlines & Dubai National Air Travel Agency, while at Emirates Airlines.

SALES Independently set-up and managed a sales operation; ensuring given targets were met and service standards maintained.

1. Recruit, train and lead an effective field sales team. 2. Appoint a network of suitable distributors. 3. Manage company’s sales outlets and support the distributors to generate more sales. 4. Organise tactical & below the line promotions to introduce new products. 5. Research, discover and create new markets.

COMMERCIAL Provided advisory and logistics support to the sales outlets & field sales teams of Emirates Airlines in Gulf, Middle East, Africa and CIS for nine years - to guide and channel sales & marketing effort in line with the ‘Commercial Directives.’

1. Project and agree on Revenue Targets, prepare and implement ‘Marketing Plans’ to ensure sales in line with projected revenues 2. Maintain ‘Market Information System,’ analyse data to provide feedback to management and sales executives on their performance 3. Spearhead launch of new products, open new sales outlets and appoint new distributors 4. Organise annual sales conferences that help to focus and streamline sales and marketing effort 5. Recommend optimum pricing levels that are competitive and at the same time provide highest possible yields.

MANAGEMENT Managed routine administrative functions and provided logistic support to Emirates Airlines sales outlets & field sales in the region mentioned above for over eleven years.

1. Clarify company’s goals to all levels of staff assigning clear areas of responsibility, delegating and prioritising appropriately 2. Encourage, motivate & facilitate team effort throughout the sales operations & recommend awards for outshining performers 3. Analyse work procedure, systems and recommend necessary changes for allocation of resources 4. Co-ordinate between ‘head office support departments’ and the outlets to bring about integration and uniformity of sales effort 5. Assist outlets & field sales in assessing their training requirements and organise training in/out house as necessary

BOOK AUTHORED: 1. Customer Service: ‘Why Selling Sucks and Building Relationships

Work?’ Available in Amazon.com, Barnesandnoble.com, Borders.com and many other major

booksellers/distributors around the world (Front & back cover shown on the right)

updated training synopsis jun'16 c

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