upgrade your campus email system introduction to...
TRANSCRIPT
Upgrade Your Campus Email
System – Introduction to Zimbra
Jim Layne (Unicon)
Rich Graves (Carleton College)
Viral Kadakia (Zimbra)
LEGAL DISCLAIMER: THIS PRESENTATION IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND IS INTENDED TO OUTLINE OUR GENERAL
PRODUCT DIRECTION. IT INCLUDES A DISCUSSION OF FUTURE FEATURES AND FUNCTIONALITY THAT IS NOT CURRENTLY AVAILABLE FROM
ZIMBRA, INC. IT IS NOT A COMMITTMENT, PROMISE OR LEGAL OBLIGATION TO DELIVER ANY MATERIAL, CODE, OR FUNCTIONALITY. ALL
DESCRIPTIONS AND DATES ARE PRELIMINARY, NON-BINDING AND REMAIN AT THE SOLE DISCRETION OF ZIMBRA, INC.
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.2 Copyright © 2007 Zimbra, Inc.
Unicon Profile
Services and Support for the Online Campus
Domain expertise
Higher Education
Curriculum and assessment delivery
Online campus development
Technology solutions
Enterprise Portal
Learning Management
Web Content Management
eMail and Collaboration
Our Vision
The leading independent
supporter of open source
technologies for the online
campus.
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.3 Copyright © 2007 Zimbra, Inc.
Open Source gaining acceptance in HE
2/3 of CIOs considering open source (infrastructure
and applications)
25% of all institutions implementing HE OS
applications
32% of HE has not yet considered OS (mostly smaller
institutions)
26% believe OS application presence will be
substantial in 3 years jumping to 55% of those who
have already implemented an OS application
56% of institutions are more likely to adopt OS if
backed by a commercial vendor
*Abel, R J. (2006). Best Practices in Open Source in Higher Education Study
The State of Open Source Software. March, 2006.
Lake Mary, FL, The Alliance for Higher Education Competitiveness, Inc.
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.4 Copyright © 2007 Zimbra, Inc.
Implementation Planning
Project Planning and Assessment
Installation/Configuration
Branding
Training
Custom Development / Integration
ASP/Hosting Services
Sakai and uPortal Support
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.5 Copyright © 2007 Zimbra, Inc.
Partial Customer List
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.7 Copyright © 2007 Zimbra, Inc.
Zimbra Snapshot
Next-Generation Messaging and Collaboration
Mail, Address Book, Calendar, Mobility, Web Documents/Wiki, VoIP, RSS, Mash-ups, Search, Sharing, Web services, …
What Makes Us Different?
Innovation – low TCO multi-tenant administration + rich productivity
SaaS “ready” – multi-tenancy, delegated admin, commodity hardware
Open Source – transparency, community, extensibility
Compatibility – investment protection, flexibility, application integration
Market Validation:
9M+ mailboxes: consumer service providers, business hosting services, SMBs, EDU & Enterprise
1200+ direct customers in dozens of countries
10,000+ customers offered services through our hosting provider network
Partners:
Awards:
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.8 Copyright © 2007 Zimbra, Inc.
EDU & GOV
SMB & SME
Service Providers
Large Enterprises
Success Across a Range of Customer Segments
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.9 Copyright © 2007 Zimbra, Inc.
Zimbra Collaboration Suite: Demo
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.10 Copyright © 2007 Zimbra, Inc.
Windows 5
Palm
Zimbra Sync
Zimbra Server
Broad Desktop and Mobile Support
Standards Clients Outlook 2003, 2007*Apple Desktop
iPhone*
Blackberry*
zSync
Blackberry
J2ME
XHTML
IMAP, POP, iCal, RSS/Atom, CalDAV (beta)
zSync
zSync
iSync
iSync MAPI
Symbian
Advanced (Ajax) Client
Standard (HTML) Client
zSync
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.11 Copyright © 2007 Zimbra, Inc.
Zimbra Support for Mac
Client Support and iSync
Full Featured AJAX Client
IMAP: Apple Mail Client
Apple Address Book
Apple iCal
Bluetooth to phones via iSync
iSync devices
iPhone*
ActiveSync/Blackberry
CalDAV with Leopard
Server Support
Zimbra Server on Mac OS X
Postfix
MTA(AS/AV)
SMTP
Internet
(external
AS/AV)
SMTP
Zimbra
Collaboration
Server
Jetty
J2SE JRE (Linux, MacOS, …)
LMTP
Zimbra AJAX Toolkit XML (JSON)
HTTP/S
Zimbra
Collaboration
Client
Web browser
(Firefox, IE, Safari)
IMAP, POP,
iCAL, RSS, ..Standard Clients:
Thunder/Sunbird..
Zimbra Front-End Architecture
Other
Wireless
Client
“Over the Air” Sync Protocol
Gateway
Zimlets
Zimlet JSPs
Zimlet Generic
WS Proxy
Internet/
intranet
web
services
Non-XML
app’s &
data
AppleZimbra
iSync
OutlookZimbra
MAPI
XML
HTTP/S
XML
HTTP/S
Zimbra Collaboration Server
Underlying file system: local disk, NAS, SAN, …
Open
LDAP
Enterprise
Directory
LDAP
Lucene
Index
MySQL
Meta-data
Zimbra
Journaling
and
Replication
Zimbra
Message
Store
JDBC JNDI
J2SE JRE
Attachment
Indexing &
Rendering
Other Enterprise
Messaging Server
(e.g., Exchange™)
Zimbra Back-End Architecture
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.14 Copyright © 2007 Zimbra, Inc.
ZCS Admin & Management Features
AJAX Admin UI + CLI tools
Multi-domain/multi-server
Class of Service
Integrated AS/AV
Dashboards/monitoring
Queue management
Delegated administration
Shared message storage
Hierarchical storage mgmt
Online backup/restore
Online mailbox restore/move
Rebranding
Attachment blocking/conversion
Comprehensive server-side APIs
Linux/Mac server support
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.15 Copyright © 2007 Zimbra, Inc.
Sample ZCS Performance & TCO
Server: 4-way 1.8GHz Opteron (or 2-way dual core)16GB RAMEVA
4000 with 56 x 15K RPM drives (60% used)
Provisioned: 200,000 users
No-indexing: 50,000 users
Full feature set: 20,000 users
Profile (during 1 peak hour each user does):
reads 8, receives 8, stores 6, sends 2, deletes 15, avg message size: 32k
(5% have attachments)
TCO gains due to:
1. Lower hardware footprint & multi-tier (HSM) storage
2. Vastly improved end-user productivity
3. Web client access (precludes need to license client apps)
4. Ease of administration & management & lower support costs
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.16 Copyright © 2007 Zimbra, Inc.
Stateless
Routing
Tier:
XML/HTTP,
SSL/TLS,
POP,
IMAP,
…
MTA &
AS/AV
Tier:
SMTP,
AS/AV
Internet,
IntranetMailbox/
Metadata
Store:
Index,
Folders,
Tags,
Searches,
Zimlets,
Etc.
Message/
Blob
Store:
Network-
Attached
Storage
(HSM,
Archiving,
WORM,
etc.)
Internet
(external
AS/AV)
Scaling Zimbra
50,000 concurrent Web/consumer users
X00,000s provisioned users on
1 dual-core, dual CPU Opteron! + SAN
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.17 Copyright © 2007 Zimbra, Inc.
Personalized Skins
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.18 Copyright © 2007 Zimbra, Inc.
SMTP
Forward
Zimbra Archiving & Discovery Solution
Collaboration Server
Zimbra
Archiving
&
Discovery
Tag and Flag result
set via Web UI
Expand envelope info
Index headers, body and
attachments
Ajax Web UI for visual
cross-mailbox search
View conversation
oriented result set
On-Demand result-set
account provisioning
Single copy message store Volume management and HSM Retention policies “Pristine” copy of meta-data
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.19 Copyright © 2007 Zimbra, Inc.
Web based Cross-Mailbox Discovery
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.21 Copyright © 2007 Zimbra, Inc.
Zimbra Tasks
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.22 Copyright © 2007 Zimbra, Inc.
Zimbra Instant Messaging (Beta)
XMPP
support
All Zimbra
features
(search,
tagging, etc.)
“AMY”
connectors
Based
on Jive
All IP
“owned” by
Zimbra
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.23 Copyright © 2007 Zimbra, Inc.
Zimbra Documents
Ajax authoring
Shareable Web
Documents
Shareable
Spreadsheets
Embed docs/images
Ajax
Linking/Embedding
(ALE)
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.24 Copyright © 2007 Zimbra, Inc.
Shared Folders
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.25 Copyright © 2007 Zimbra, Inc.
Zimbra Briefcase
Carleton’s Choice of Zimbra
Details on processs and final report at
http://apps.carleton.edu/campus/its/projects/email_calendar/
Many thanks to especially Harvey Mudd and Eastern Illinois
University for sharing, and helping us avoid, their issues as
earlier adopters
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.27 Copyright © 2007 Zimbra, Inc.
Rich’s 7 years at Brandeis
Brandeis was pretty typical:
About 10,000 users on University of
Washington IMAP server
Sendmail + LDAP (routing, antispam)
Postfix (lightweight final mail delivery)
Horde IMP Webmail
Oracle Calendar
I also played a principal role in campus-wide
Active Directory rollout; I’m not opposed to
Microsoft solutions where appropriate
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.28 Copyright © 2007 Zimbra, Inc.
Carleton Legacy and Prejudices
Core authentication is Novell NetWare 6.5
No incumbent Active Directory; Exchange would require a
Novell rip & replace, which might be a good idea, but
probably not achievable by 2007-end
Cyrus IMAP v2.3 for 2500+ students, faculty and academic
staff
Novell GroupWise 7 for 400+ administrative staff
Homegrown mail routing based on MySQL & Sendmail (was
PMDF until it died)
Small IT department, liberal arts focus, popularity of
Gmail among students & alums initially made Google Apps
my first choice, with Cyrus+ (some unknown calendaring
package) my second choice
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.29 Copyright © 2007 Zimbra, Inc.
Candidate Systems
Solution Issues
Google Apps Privacy/Compliance paranoia
GroupWise Proven unreliable/nonstd
Lotus Notes Big beast/no local champion
Cyrus + Meeting Maker Icky
Cyrus + Horde Groupware Not done/no mobile support
Cyrus + Oracle Calendar Getting desperate?
Atmail Interesting attempt, ick
Oracle Collab Suite Costly; mixed reviews
Exchange AD transition required
Scalix Abandonware? (SSL, Macs)
Sun Java Ent System Aging; no local champion
Mirapoint Icky, said the users
Zimbra Wow!
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.30 Copyright © 2007 Zimbra, Inc.
Zimbra Key Pros & Cons
Pros Cons
Most standards-based Highest software license
cost though lower
estimated TCO
Best Mac & IMAP support Small startup that might
run out of money/energy
Easiest to get things into
(or back out of, if need be)
Vulnerability to patent
trolls
All-inclusive: mobile
support, SOX archiving, hot
point-in-time backup
Few reference customers
Could auth to Novell
eDirectory today, transition
to AD later
Dependence on potential
dodgy Outlook connector
(Outlook 2007 support is
late)
Leap of faith made. Subsequent Comcast and UW Milwaukee
announcements made us feel a lot better
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.31 Copyright © 2007 Zimbra, Inc.
Migration Experience
2000 undergrads moved on Harry Potter Weekend
(July 20-21) with imapsync
3 vague “I hate it” complaints; reaction generally
positive
Help desk was staffed, but fewer than half dozen
called
Student help desk wiki
http://scic.carleton.edu/wiki/index.php?title=Zimbra
500 faculty/staff moved with imapsync, phased by
department over the month of August
Migration of GroupWise users deferred pending ZCS
5.0 and Outlook 2007 connector release
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.32 Copyright © 2007 Zimbra, Inc.
Higher Education Webinar Series
http://www.zimbra.com/about/webinars.html
October 16, 2007 (10am Pacific Time)
- Evaluating Campus Wide Messaging: Zimbra
vs Google Apps
Nov 7, 2007 (10am Pacific Time)
- Deploying Zimbra on Campus – Case Study of
Best Practices & Lessons Learned
Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners.33 Copyright © 2007 Zimbra, Inc.
Summary
Free 60-day Free Network Edition Trialhttp://www.zimbra.com/products/download_network.html
Carleton College’s Evaluation of Zimbra whitepaperhttp://www.zimbra.com/products/carleton_college_picks_zimbra.html
Join the Zimbra Forumshttp://www.zimbra.com/forums
Meet us at Educause
Questions or CommentsZimbra: [email protected], [email protected]
Unicon: [email protected] (W: 480-558-2444)