Upgrading Student Upgrading Student Affairs: A Affairs: A

Technological BoostTechnological Boost

Proposal for syllabus brought to you by:

Emily Allen, Lorraine Stubbs, Janeen Wilder, and Brandy Wilson

The State University of New York at Buffalo

Justification for the Justification for the CourseCourse

““With all of the talk in years past about high tech and high With all of the talk in years past about high tech and high touch student affairs has maintained the high touch but touch student affairs has maintained the high touch but has resisted the high tech.” (Barratt, 2000)has resisted the high tech.” (Barratt, 2000)

86% of college students have been online (Only 59% of 86% of college students have been online (Only 59% of the general population has.) and 79% of these college the general population has.) and 79% of these college students say that “Internet use has had a positive impact students say that “Internet use has had a positive impact on their college academic experience.” (Jones, 2002)on their college academic experience.” (Jones, 2002)

The future of Student Affairs rests in the advances of The future of Student Affairs rests in the advances of technology and the development of the Internet, through technology and the development of the Internet, through which e-mail, instant messenger and chat-rooms are the which e-mail, instant messenger and chat-rooms are the chosen methods of communication for today and chosen methods of communication for today and tomorrow’s college students. We, as current and future tomorrow’s college students. We, as current and future student affairs professionals, must learn the most student affairs professionals, must learn the most effective and desired way to reach our students.effective and desired way to reach our students.

Course SyllabusCourse SyllabusWeek 1:Week 1: American College Student and Technology American College Student and TechnologyWeek 2:Week 2: History of Technology History of TechnologyWeek 3:Week 3: Using the Internet for Research Using the Internet for ResearchWeek 4:Week 4: Applying Microsoft Office Applying Microsoft OfficeWeek 5:Week 5: Applying HTML and Powerpoint Applying HTML and PowerpointWeek 6:Week 6: Theories: Legal and Ethical Issues Theories: Legal and Ethical IssuesWeek 7:Week 7: Communication Theory Communication TheoryWeek 8:Week 8: Using Technology for Marketing Purposes Using Technology for Marketing PurposesWeek 9:Week 9: Student Affairs Theories Student Affairs TheoriesWeek 10:Week 10: University of Phoenix/Distance Education University of Phoenix/Distance EducationWeek 11:Week 11: Wireless Technology in the classroom Wireless Technology in the classroomWeek 12:Week 12: Proper online and e-mail etiquette Proper online and e-mail etiquetteWeek 13:Week 13: Video Conference Presentation Video Conference PresentationWeek 14:Week 14: Video Conference Presentation Video Conference Presentation

AssignmentsAssignments

Each student will complete a take home midterm Each student will complete a take home midterm (essay format). The midterm will cover the (essay format). The midterm will cover the various theories and applications discussed in various theories and applications discussed in class and is worth 30% of the total grade.class and is worth 30% of the total grade.

This course will culminate a group project that This course will culminate a group project that will be presented during the last two weeks of will be presented during the last two weeks of class. There are two sections of the group class. There are two sections of the group project:project: 1. Proposal- 30% of grade 1. Proposal- 30% of grade 2. Presentation of Proposal- 40% of grade. 2. Presentation of Proposal- 40% of grade. Note: Everyone in the group will receive the same Note: Everyone in the group will receive the same

grade.grade.

Description of Group Description of Group ProjectProject

Assignment: Assignment: How can technology benefit a How can technology benefit a specific Student Affairs department (i.e. specific Student Affairs department (i.e. Multicultural Affairs, Greek Affairs, Student Multicultural Affairs, Greek Affairs, Student Activities)? Propose how technology can Activities)? Propose how technology can improve the efficiency of a department and improve the efficiency of a department and develop a program to be implemented within develop a program to be implemented within the next year.the next year.

Groups will present their proposal over a video Groups will present their proposal over a video conference to the other nine universities conference to the other nine universities offering this course. offering this course.

Groups will also submit their proposal using Groups will also submit their proposal using the various applications (PowerPoint, HTML, the various applications (PowerPoint, HTML, etc.) on a website for all classes to view.etc.) on a website for all classes to view.

Objectives/Goals of Objectives/Goals of CourseCourse

To gain an understanding of the impact of To gain an understanding of the impact of technology in the field of Student Affairs.technology in the field of Student Affairs.

To provide information to help Student Affairs To provide information to help Student Affairs practitioners overcome anxieties surrounding new practitioners overcome anxieties surrounding new technology. technology.

To educate students about the basic technological To educate students about the basic technological necessities within the work environment.necessities within the work environment.

To teach students how to use technology to To teach students how to use technology to increase efficiency and create innovation within increase efficiency and create innovation within the workplace.the workplace.

For students to become familiar with ethical and For students to become familiar with ethical and legal issues surrounding technology and legal issues surrounding technology and education.education.

Week 1- American College Week 1- American College Student & TechnologyStudent & Technology

Topics Covered:Topics Covered: How are current American College Students groups (Transfer, How are current American College Students groups (Transfer,

Traditional, Non-traditional, Commuter, Minority) different?Traditional, Non-traditional, Commuter, Minority) different? How much of a student’s college career is based on technology?How much of a student’s college career is based on technology? How does technology affects American College students?How does technology affects American College students?

Desired Learning Outcomes:Desired Learning Outcomes: Different groups of students , none of whom have the same Different groups of students , none of whom have the same

needs and issues, have different technology needs and has needs and issues, have different technology needs and has differing access to technology. (I.e. Non-traditional students differing access to technology. (I.e. Non-traditional students may not own a computer and/or may not be as familiar with may not own a computer and/or may not be as familiar with how to navigate the Internet.)how to navigate the Internet.)

The computer, through the Internet and e-mail, have become The computer, through the Internet and e-mail, have become the communication and operating method of choice for the communication and operating method of choice for students.students.

Students should understand why Internet research, word Students should understand why Internet research, word processing, Power Point presentations and e-mail processing, Power Point presentations and e-mail communication have become vital, among other things, to communication have become vital, among other things, to achieving academic success in college.achieving academic success in college.

Week 1- American College Week 1- American College Student & TechnologyStudent & Technology

Outside Research & JustificationOutside Research & Justification::““Using technology to more efficiently do the same Using technology to more efficiently do the same

things is a hallmark of adaptation to change.” things is a hallmark of adaptation to change.” (Barratt, 2000) (Barratt, 2000)

Students should be well educated on the diverse Students should be well educated on the diverse groups they are working and learning with within the groups they are working and learning with within the college or university setting, and how their needs college or university setting, and how their needs may differ.may differ.

Students should learn how to effectively and Students should learn how to effectively and efficiently utilize technological and electronic efficiently utilize technological and electronic resources provided by their college or university and resources provided by their college or university and the Internet to excel in their academic journey.the Internet to excel in their academic journey.

Week 2- History of Week 2- History of TechnologyTechnology Topics Covered:Topics Covered:

What is the historical significance behind the What is the historical significance behind the development of PCs, laptops and PDAs?development of PCs, laptops and PDAs?

How did the World Wide Web and the Internet develop?How did the World Wide Web and the Internet develop?What issues have arisen because of the vast expansion What issues have arisen because of the vast expansion

of access to the Internet and World Wide Web?of access to the Internet and World Wide Web? Desired Learning Outcomes:Desired Learning Outcomes:

The history and understanding of why the continued The history and understanding of why the continued advancement of personal computers and laptops is advancement of personal computers and laptops is important.important.

How and why the Internet and World Wide Web were How and why the Internet and World Wide Web were developed and how they affect Student Affairs, developed and how they affect Student Affairs, positively and negatively.positively and negatively.

With the development of the Internet and the World With the development of the Internet and the World Wide Web ethical, confidentiality, copyright and Wide Web ethical, confidentiality, copyright and plagiarism issues have come to light even more plagiarism issues have come to light even more frequently then in the past.frequently then in the past.

Week 2- History of Week 2- History of TechnologyTechnology

Outside Research & Justification:Outside Research & Justification: ““The use of the Internet and the World Wide Web (WWW) in The use of the Internet and the World Wide Web (WWW) in

education is now an established fact. There is little education is now an established fact. There is little disagreement that they can provide a wealth of educational disagreement that they can provide a wealth of educational assets. The key for educators is to understand how to assets. The key for educators is to understand how to successfully integrate technology into the learning process.” successfully integrate technology into the learning process.” (Codde)(Codde)

As current and future Student Affairs professionals we are also As current and future Student Affairs professionals we are also educators who need to take on the responsibility of educating educators who need to take on the responsibility of educating today’s college students on the proper, efficient and effect use today’s college students on the proper, efficient and effect use of the World Wide Web.of the World Wide Web.

Knowing about the evolution of technology can give students an Knowing about the evolution of technology can give students an understanding of what is happening in the field and will help understanding of what is happening in the field and will help give them a better understanding of future technological give them a better understanding of future technological advances.advances.

While computers and the Internet have provided the collegiate While computers and the Internet have provided the collegiate community with a world of knowledge, issues have also community with a world of knowledge, issues have also developed because of this technology. It is important for developed because of this technology. It is important for students to understand the legal, ethical and societal issues that students to understand the legal, ethical and societal issues that they will face.they will face.

Week 3:Using the Week 3:Using the Internet For ResearchInternet For Research

Topics Covered:Topics Covered:How can students find what they are looking for on How can students find what they are looking for on

the internet?the internet?How has the Internet affected higher education?How has the Internet affected higher education?How can students identify credible websites?How can students identify credible websites?

Desired Learning Outcomes:Desired Learning Outcomes:Learn how to effectively search the internetLearn how to effectively search the internetAble to implement affective search tools for Able to implement affective search tools for

successful research on the internetsuccessful research on the internetUnderstand the importance of the internet to higher Understand the importance of the internet to higher

educationeducation

Week 3: Using the Week 3: Using the Internet for ResearchInternet for Research

Outside Research and Justification:Outside Research and Justification:““Today's college students have computers and Today's college students have computers and

Internet connections that give them access to Internet connections that give them access to literally millions of research resources around the literally millions of research resources around the world, but few schools offer specific courses on the world, but few schools offer specific courses on the best way to navigate around the Net. “ (Grotta, best way to navigate around the Net. “ (Grotta, 1995)1995)

Students in Higher Education constantly use the Students in Higher Education constantly use the internet for research. The problem is that students internet for research. The problem is that students have a hard time finding exactly what they are have a hard time finding exactly what they are looking for.looking for.

Week 4 – Learning Microsoft Week 4 – Learning Microsoft Office (Excluding Office (Excluding

PowerPoint)PowerPoint) Topics Covered:Topics Covered:

Why is it important to learn Microsoft Office?Why is it important to learn Microsoft Office? How do I use Microsoft Office to assist me in How do I use Microsoft Office to assist me in

programming and events?programming and events? How can Microsoft Office enhance my work How can Microsoft Office enhance my work

environment?environment? Desired Learning Outcomes:Desired Learning Outcomes:

Demonstrate an ability to use technology in a Demonstrate an ability to use technology in a Student Affairs/university setting.Student Affairs/university setting.

Learn how to use Microsoft Office to best enhance Learn how to use Microsoft Office to best enhance the department or office.the department or office.

Week 4 – Learning Microsoft Week 4 – Learning Microsoft Office (Excluding Office (Excluding

PowerPoint)PowerPoint) Outside Research and Justification: Outside Research and Justification:

““Technology has forever changed the way we Technology has forever changed the way we approach our work. Instead of developing approach our work. Instead of developing brochures and mailers to promote upcoming brochures and mailers to promote upcoming programs to students, we can develop a website or programs to students, we can develop a website or send a mass email message” (Matmiller, 2003).send a mass email message” (Matmiller, 2003).

Education and training can help alleviate fear of Education and training can help alleviate fear of new technology, promoting its use and benefits.new technology, promoting its use and benefits.

Week 5 – HTML and Week 5 – HTML and PowerPointPowerPoint

Topics Covered:Topics Covered:Why is it important to learn HTML and PowerPoint?Why is it important to learn HTML and PowerPoint?How can HTML and PowerPoint enhance the work How can HTML and PowerPoint enhance the work

environment?environment?How can HTML and PowerPoint be used to interact How can HTML and PowerPoint be used to interact

with students?with students? Desired Learning Outcomes:Desired Learning Outcomes:

Demonstrate a basic ability to use HTML and Demonstrate a basic ability to use HTML and PowerPoint.PowerPoint.

Learn how HTML can benefit an office.Learn how HTML can benefit an office.Learn how PowerPoint can benefit a program or Learn how PowerPoint can benefit a program or

workshop.workshop.

Week 5 – HTML and Week 5 – HTML and PowerPointPowerPoint

Outside Research and Justification:Outside Research and Justification:““Increased reliance on technology in students' out-of-Increased reliance on technology in students' out-of-

class experiences” (Upcraft & Terenzini, 1998) is a class experiences” (Upcraft & Terenzini, 1998) is a current trend within Student Affairs.current trend within Student Affairs.

The majority of students use the Internet; it is a The majority of students use the Internet; it is a simple way to reach out and interact with the simple way to reach out and interact with the campus population. campus population.

Education of these technologies may allow Education of these technologies may allow practitioners to overcome apprehension to change.practitioners to overcome apprehension to change.

Week 6—Legal/Ethical Week 6—Legal/Ethical IssuesIssues Topics coveredTopics covered::

What legal and ethical issues surrounding technology What legal and ethical issues surrounding technology do students need to be aware of?do students need to be aware of?

What are intellectual property rights and how do What are intellectual property rights and how do they affect student affairs professionals?they affect student affairs professionals?

What resources are available to assist student affairs What resources are available to assist student affairs professionals in determining the answers to ethical professionals in determining the answers to ethical and legal questions?and legal questions?

Desired Learning Outcomes:Desired Learning Outcomes:Have students recognize where ethical and legal Have students recognize where ethical and legal

issues related to technology may arise.issues related to technology may arise.Give students the tools they need to make wise and Give students the tools they need to make wise and

effective ethical decisions.effective ethical decisions.Make students aware that issues may not always Make students aware that issues may not always

black and white; help them to see that a large gray black and white; help them to see that a large gray area exists.area exists.

Week 6—Legal/Ethical Week 6—Legal/Ethical IssuesIssues Outside Research and Justification:Outside Research and Justification:

““Property is a question of control, access, and Property is a question of control, access, and ownership. What many commentators remind us is ownership. What many commentators remind us is that the evolution of the net and the digital media that the evolution of the net and the digital media have opened up, once again, a question we can have opened up, once again, a question we can never quite seem to settle: the balance between the never quite seem to settle: the balance between the amount of ‘control’ we will accept and the amount amount of ‘control’ we will accept and the amount of ‘freedom’ we can afford” (Strate, Jacobson, and of ‘freedom’ we can afford” (Strate, Jacobson, and Gibson, 2003, p. 75-76).Gibson, 2003, p. 75-76).

The Internet has opened up many new legal and The Internet has opened up many new legal and ethical issues that are important to understand.ethical issues that are important to understand.

Students must first be aware of how to examine a Students must first be aware of how to examine a legal or ethical question before they can be legal or ethical question before they can be expected, as future professionals, to correctly and expected, as future professionals, to correctly and effectively handle a situation.effectively handle a situation.

Week 7—Communication Week 7—Communication TheoryTheory

Topics covered:Topics covered:How are communication theory and technology How are communication theory and technology

connected?connected?What models of communication theory can be applied to What models of communication theory can be applied to

communication over the Internet?communication over the Internet?How can these theories be applied in the work setting?How can these theories be applied in the work setting?

Desired Learning Outcome:Desired Learning Outcome:Have the students recognize that all types of Have the students recognize that all types of

communication, even email, can have an impact on them communication, even email, can have an impact on them and on others.and on others.

Help the students to understand that there are many Help the students to understand that there are many theories that exist beyond the realm of student affairs, theories that exist beyond the realm of student affairs, but that can be useful in the field.but that can be useful in the field.

Allow students to see the differences between Allow students to see the differences between communicating in person and communicating in communicating in person and communicating in cyberspace.cyberspace.

Week 7—Communication Week 7—Communication TheoryTheory

Outside Research and Justification:Outside Research and Justification:““The technologies of telecommunication and The technologies of telecommunication and

computer-mediated communication are meant to computer-mediated communication are meant to function as substitutes and extensions of the function as substitutes and extensions of the primary mode, providing new way of primary mode, providing new way of dissemination information, sharing meaning, and dissemination information, sharing meaning, and congregating and communing (Strate, Jacobson, congregating and communing (Strate, Jacobson, and Gibson, 2003, p. 139).and Gibson, 2003, p. 139).

Communication theory can help give students a Communication theory can help give students a “map” so that they can better make sense of what “map” so that they can better make sense of what cyberspace communication means.cyberspace communication means.

Communication over the Internet and through Communication over the Internet and through email is different than over the phone and in email is different than over the phone and in person and students need to be aware of person and students need to be aware of how how this this difference affects them as professionals.difference affects them as professionals.

Week 8 – Using Technology Week 8 – Using Technology for Marketing Purposesfor Marketing Purposes

Topics Covered:Topics Covered:What are the important general marketing terms and What are the important general marketing terms and

vocabulary students should know?vocabulary students should know?How can students use technology to enhance the How can students use technology to enhance the

marketability of a program or office?marketability of a program or office?Why is it important to understand technology in Why is it important to understand technology in

relation to marketing?relation to marketing? Desired Learning Outcomes:Desired Learning Outcomes:

Understand the necessity of technology in Understand the necessity of technology in marketing.marketing.

Gain familiarity using technology to communicate Gain familiarity using technology to communicate programs and services to the campus community.programs and services to the campus community.

Understand how various technological devices can Understand how various technological devices can enhance the marketability of a program or service enhance the marketability of a program or service offered.offered.

Week 8 – Using Technology Week 8 – Using Technology for Marketing Purposesfor Marketing Purposes

Outside Research and Justification:Outside Research and Justification:““Marketing expertise helps a firm make better Marketing expertise helps a firm make better

marketing decisions that can improve the marketing decisions that can improve the performance…of the firm” (Pasa & Shugan, 1996).performance…of the firm” (Pasa & Shugan, 1996).

Using technology enables an office to have access to Using technology enables an office to have access to more students (through the Internet and email).more students (through the Internet and email).

Understanding marketing concepts, such as target Understanding marketing concepts, such as target market, can help an office to focus their resources on market, can help an office to focus their resources on a specific student population, saving time and a specific student population, saving time and money.money.

Week 9- Student Affairs Week 9- Student Affairs TheoriesTheories

Topics Covered:Topics Covered: How does Perry’s theory help with choices?How does Perry’s theory help with choices? How does Tinto’s theory and Schlossberg’s theory effect How does Tinto’s theory and Schlossberg’s theory effect

Student Affairs and technology?Student Affairs and technology? How can someone use technology to help them in their How can someone use technology to help them in their

developmental growth? developmental growth? Desired Learning Outcomes:Desired Learning Outcomes:

Students are able to understand how Perry’s theory affects Students are able to understand how Perry’s theory affects them in dealing with the Internet and the ethical dilemmas them in dealing with the Internet and the ethical dilemmas that may be associated with the Internet.that may be associated with the Internet.

Students can understand what Tinto’s Interactionalist Theory Students can understand what Tinto’s Interactionalist Theory and Schlossberg’s theory of Mattering versus Marginality is, and Schlossberg’s theory of Mattering versus Marginality is, and how these theories may positively or negatively effect and how these theories may positively or negatively effect college students.college students.

The internet is a place where people can find online chat The internet is a place where people can find online chat rooms, articles, websites, books and support groups to help rooms, articles, websites, books and support groups to help them understand who they are and/or why they have made them understand who they are and/or why they have made the decisions they have made. the decisions they have made.

Week 9- Student Affairs Week 9- Student Affairs TheoriesTheories

Outside Research & Justification Outside Research & Justification ““Mattering facilitates persistence in college, because when students Mattering facilitates persistence in college, because when students

feel that someone in the institution cares about them, takes an feel that someone in the institution cares about them, takes an interest in them, and pays attention to their experience, they feel interest in them, and pays attention to their experience, they feel they matter. As a result, student feel connected and that they they matter. As a result, student feel connected and that they belong.” (Braxton, 2003)belong.” (Braxton, 2003)

Students, for example, who are taking courses through distance Students, for example, who are taking courses through distance education communicate mostly through email. Sometimes they do not education communicate mostly through email. Sometimes they do not feel connected to the university. In order to retain these students they feel connected to the university. In order to retain these students they have to feel like they have a connection to the university and matter have to feel like they have a connection to the university and matter to the school, instead of feeling marginalized. In order to reach to the school, instead of feeling marginalized. In order to reach students, Student Affairs professionals need to communicate with students, Student Affairs professionals need to communicate with them through their desired method; email.them through their desired method; email.

According to Tinto, student departure is a negative result of the According to Tinto, student departure is a negative result of the student’s interaction with the college or university. In order to avoid student’s interaction with the college or university. In order to avoid departure; colleges, universities and Student Affairs offices need to departure; colleges, universities and Student Affairs offices need to integrate their services and coordinate outreach through the Internet.integrate their services and coordinate outreach through the Internet.

In order for students to understand Student Affairs and technology’s In order for students to understand Student Affairs and technology’s role in Student Affairs, student must first learn and understand role in Student Affairs, student must first learn and understand important theories.important theories.

Week 10—Distance Week 10—Distance EducationEducation Topics Covered:Topics Covered:

What is distance education and how will it affect the What is distance education and how will it affect the current university structure?current university structure?

What is the University of Phoenix and why is it significant?What is the University of Phoenix and why is it significant?Why is the study of distance education important to Why is the study of distance education important to

student affairs?student affairs? Desired Learning Outcomes:Desired Learning Outcomes:

Help students to understand the pros and cons of distance Help students to understand the pros and cons of distance education.education.

Have students realize that distance education can occur Have students realize that distance education can occur in many forms.in many forms.

Allow students to see the possible implications of the Allow students to see the possible implications of the exponential growth of distance education and the exponential growth of distance education and the University of Phoenix.University of Phoenix.

Week 10—Distance Week 10—Distance EducationEducation

Outside Research and Justification:Outside Research and Justification:Many people with full time jobs or families are also Many people with full time jobs or families are also

being drawn to distance education (Carriulo, 2002).being drawn to distance education (Carriulo, 2002).The University of Phoenix has over 130,000 current The University of Phoenix has over 130,000 current

students, so distance education must be in demand.students, so distance education must be in demand.Distance education is spreading and every college or Distance education is spreading and every college or

university may be directly affected by it in the near university may be directly affected by it in the near future.future.

In student affairs, professionals have to serve all In student affairs, professionals have to serve all students, including those who may not be on students, including those who may not be on campus. It is important to recognize this and to be campus. It is important to recognize this and to be able to adjust student services accordingly.able to adjust student services accordingly.

Week 11: Wireless Week 11: Wireless Technology in the Technology in the

ClassroomClassroom Topics Covered:Topics Covered:What significance has wireless technology had on What significance has wireless technology had on

higher education?higher education?How has wireless technology affected students?How has wireless technology affected students?Where will wireless technology take the future of Where will wireless technology take the future of

higher education?higher education? Desired Learning Outcomes:Desired Learning Outcomes:

Understand the impact wireless technology has had Understand the impact wireless technology has had and will continue to have on education.and will continue to have on education.

Learn how wireless technology can help the student Learn how wireless technology can help the student with organization and communication skills.with organization and communication skills.

Week 11: Wireless Week 11: Wireless Technology in the Technology in the

ClassroomClassroom Outside Research and Justification:Outside Research and Justification:““One important pedagogical aspect about handheld One important pedagogical aspect about handheld

computers is that they extend the learning computers is that they extend the learning environment beyond the classroom. They are environment beyond the classroom. They are portable, support the paperless classroom and portable, support the paperless classroom and provide methods of communication” (Juniu, 2003).provide methods of communication” (Juniu, 2003).

Work does not occur just in the office anymore. It Work does not occur just in the office anymore. It can take place on and off campus. Students and co-can take place on and off campus. Students and co-workers want instantaneous results and students workers want instantaneous results and students need to be ready for that.need to be ready for that.

Week 12:Proper Online Week 12:Proper Online and and

Email EtiquetteEmail Etiquette Topics Covered:Topics Covered:Why is it important to have ‘netiquette’?Why is it important to have ‘netiquette’?How can verbage affect the outcome of an email or How can verbage affect the outcome of an email or

presentation?presentation?What are the most effective ways to communicate What are the most effective ways to communicate

correctly through web interaction?correctly through web interaction? Desired Learning Outcome:Desired Learning Outcome:

Have the students understand the importance of Have the students understand the importance of online etiquette.online etiquette.

Allow the students to realize the negative and Allow the students to realize the negative and positive results of communication through the webpositive results of communication through the web

Expose the students to a variety of situations where Expose the students to a variety of situations where word usage can be misunderstoodword usage can be misunderstood

Week 12: Proper Online and Week 12: Proper Online and

Email EtiquetteEmail Etiquette Outside Research and Justification:Outside Research and Justification:

““Recent technological developments make it Recent technological developments make it necessary to reassess the basic rules of business necessary to reassess the basic rules of business etiquette for e-mail” (Moody, 1997).etiquette for e-mail” (Moody, 1997).

In Student Affairs it is often important to keep In Student Affairs it is often important to keep ‘students first’ and to treat them the way they want ‘students first’ and to treat them the way they want to be treated. Most current undergrads are e-mail to be treated. Most current undergrads are e-mail savvy and many prefer this method of savvy and many prefer this method of communication. Practitioners need to be able to communication. Practitioners need to be able to effectively and professionally communicate via e-mail effectively and professionally communicate via e-mail and other web sources.and other web sources.

““The advent of communications technologies has The advent of communications technologies has given rise to situations where rudeness could be given rise to situations where rudeness could be unintentionally shown” (Marx, 1994).unintentionally shown” (Marx, 1994).

Weeks 13 and 14: Weeks 13 and 14: Video ConferencesVideo Conferences

Topics Covered:Topics Covered:Why is video conference so important?Why is video conference so important?How can I give an affective presentation over a video How can I give an affective presentation over a video

conference?conference? Desired Learning Outcome:Desired Learning Outcome:

Students gain hands on experience with the Students gain hands on experience with the technology they will be using, thus further reducing technology they will be using, thus further reducing anxiety about using technology in the work place. anxiety about using technology in the work place.

Students interact with students from various schools Students interact with students from various schools to help them gain a new perspective on how others to help them gain a new perspective on how others use technology and to network with future use technology and to network with future fellow colleagues. fellow colleagues.

Weeks 13 and Weeks 13 and 14:Video Conferences14:Video Conferences

Outside Research and Justification:Outside Research and Justification: "Just as organizations face great financial demand in "Just as organizations face great financial demand in

keeping pace with technology innovation, individuals keeping pace with technology innovation, individuals also stand at the edge of risk every time they need also stand at the edge of risk every time they need to master new technologies. Against this backdrop of to master new technologies. Against this backdrop of urgency, necessity, and demand, how we provide urgency, necessity, and demand, how we provide technology training can determine individuals' technology training can determine individuals' success in many facets of their lives." (Kin, 2003)success in many facets of their lives." (Kin, 2003)

Video conference will play an important rule in Video conference will play an important rule in distance education and also students will have the distance education and also students will have the opportunity to have a more global education with the opportunity to have a more global education with the use of video conferencing.use of video conferencing.

AssessmentAssessmentAssessment of the StudentsAssessment of the Students

Pretests and posttests as well as self-predictions Pretests and posttests as well as self-predictions will be used (Astin, 1993)will be used (Astin, 1993)““A critical ingredient in…assessment…is to A critical ingredient in…assessment…is to

measure the measure the changechange in characteristics of in characteristics of students over time” (Astin, 1993, 18).students over time” (Astin, 1993, 18).

Assessment of the CourseAssessment of the Course

The course will be offered every fall for a three The course will be offered every fall for a three year trial period.year trial period.

After this three year period, a survey of the After this three year period, a survey of the students who took the class the first year will be students who took the class the first year will be conducted.conducted.

Longitudinal data is important so periodic Longitudinal data is important so periodic reviews will be conducted (Astin, 1993, p. 3).reviews will be conducted (Astin, 1993, p. 3).

Thank You!Thank You!

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pair. pair. Student Affairs On-line, 1Student Affairs On-line, 1(1). Retrieved from (1). Retrieved from http://studentaffairs.com/ejournal/Spring_2000/article4.htmlhttp://studentaffairs.com/ejournal/Spring_2000/article4.html

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