Urbanest

Housing Orientation

StaffWho’s who and what do they do?

Reception Staff

Full-time building staff

▪ Day team - Phee, James, Katheryn

Beckie, Tak, Adela, Simone and La-Mar

▪ Night concierge - Ela, Andrews and

Herbert

▪ Maintenance - Jonathan and Mushi

(Monday to Friday)

▪ Here for everything from general

enquiries, maintenance and a friendly

face

▪ Day team hours - 07:00 to 21:00

▪ Night concierge - 21:15 to 07:00

Be out of bed by 10:00 on cleaning

day

Receive clean linen on cleaning day

Housekeepers will remove reasonable

amount of rubbish – if bins are full

before your cleaning day, you need to

take your rubbish out!

Housekeepers there to help you keep

your flat clean but you are responsible

for keeping your flat clean and tidy

Please don’t send the cleaners away

Housekeeping

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Housekeeping

Weekly flat cleaning which includes bedroom,

bedding change, hallway and kitchen

Monday - floors 2 to 4

Tuesday - floors 5 to 7

Wednesday - floors 8 to10

Thursday - floors 11 to12

* Commences on Monday 30th January

Residential Life

Full-time and part-time NYU London res life

staff

Chris, Consi, Sonia and Mark

– Building facilities

– Student welfare

– Disciplinary issues

Office hours – weekdays 10:00 to

18:00 (in Byron Court and

Guilford House)

6 Resident Assistants at NYU London

Urbanest: Or, Sophie

Byron: Subah, Louise, Elena

Guilford: Kaila

Differences with the RA structure in NY

All RA’s can provide assistance regardless of

location

Weekly RA drop in hours at reception in all

halls of residence

Organise Res Life events

Pastoral Care

Resident Assistants

- Available out of hours

- Constant building paroles at night time

- First point of call for all issues

- Emergency contact numbers in case

concierge are on patrols 07964757312 or

07964757296

Night Concierge

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Local Area Where am I, again…?

After 150 years of industrial use, the

area to the north of King’s Cross station is

being transformed into a vibrant new city

quarter. There are new homes, shopping,

offices, cultural venues, bars and

restaurants, there’s even a university. Historic

buildings are being restored and

complemented by contemporary

architecture. These buildings are set within a

framework of new parks, squares and

streets.

Welcome to King’s Cross

*

Building Facilities

2 common areas

- 1st floor Mezzanine with study

area and mac computers to use

- Vending machine

- Laundry room

13th floor common room

- Usually used for gatherings

- Projector

- Main laundry room

Communal Rooms

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Washers and dryers

Cost

− £2.50 for a wash

− £1.50 drying cycle

− Top up cards from laundry room on

13th Floor

No detergent dispenser so buy from

supermarket

Shared facilities so be courteous

Laundry

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Wifi available in whole building

Create your own username and

password on the ‘Studentcom’ network

Set up instructions/help available for

those having trouble, just come to

reception to let us know

Troubleshoot number - 0333 123 0115

Computer Stuff

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Vacuum cleaners, irons, ironing board

available from reception- please bring

ID card

Bikes available to rent for free (minimum

hire of 1 month)

No onsite parking

CAFÉ open Monday to Friday from 7am

Additional Facilities

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Deliveries

Letters will be delivered directly to your post

box, parcels will be accepted by reception

and details put in parcel book, parcel returns

can be left at reception

Mailing address

Your Name

Room number

Urbanest King’s Cross

Canal Reach

London

N1C 4BD (or 4BE)

Please note, we DO NOT accept any food

items at reception

Looking after your flatWhat do you mean I have to clean up after myself…?

Maintenance issues attended by

Urbanest team, concierge, Maintenance

team or subcontractors

What to report

Submit online Maintenance Request Form

(on NYU London res life & housing page)

If it’s an emergency – report it directly

to reception

Planned maintenance

Access to your rooms…do you want to

be present for maintenance work?

Maintenance

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Fire Safety How to not burn the building down!

Most fires in the home start in the kitchen –

please take care when cooking:

Only cook where it is permitted

Only use appliances for designed

purpose

Keep all cooking areas clean

Never leave cooking unattended

Keep flammable items away from

cooking surface

Never cook when tired or intoxicated

Use the extractor fan

Powerful electrical devices (rice

cookers)

Do not put metal in the microwave

Safe Cooking

Be prepared and do what you can to

prevent fires

Know your evacuation routes and

keep them clear

Do not tamper with fire safety

equipment

Do not overload sockets

Do not wedge fire doors open

Watch your extension cords and

converters

Submit a maintenance request if

you suspect an issue with

electrical equipment

General Fire Safety

1. Running man signs/Emergency lights

2. Heat detectors in kitchens and smoke

detectors in bedrooms and hallways

3. Call points

4. Sprinklers

5. Fire doors – you must keep these clear at

all times

6. Fire blankets

7. Water and carbon dioxide fire

extinguishers

8.Cooker hood fire suppression system

Fire Safety Equipment

Fire alarm tested every Thursday at 15:00

If alarm goes off at any other time you need

to evacuate

When you hear the alarm

– Evacuate immediately

– Use stairs, not lift

– Do not collect personal belongings

– Do not delay escape but turn off

stove, hair straighteners etc.

– Go the assembly point and wait for

instruction

– Access room alarms

If you discover a fire

– Activate call point

– As above

Evacuation Procedures

Flammable decorations

Fairy lights

Natural or artificial evergreens

Electric heaters, air conditioners, hot plate

burners

Halogen lighting equipment

Candles, incense, outdoor grills, or any other

type of open flame or open coil device

Explosives, fireworks, firearms, or ammunition

Woks or deep fat fryers

Any other object found to block easy egress

Any faulty electronic items (e.g. with

frayed/burnt cords)

Prohibited Items

Housing PoliciesThe boring bits but please stay with us…

A reasonable amount of day guests is

permitted at any time

8 overnight guest passes per full calendar

month

One overnight guest per student

Please ensure that your flat mates are aware

and happy with your guest staying

All guests are your responsibility

All guests must be accompanied by you

Guests are not permitted to stay in the

building overnight without the host present

All guests must be over the age of 18

Guests

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No smoking

If you can smell cigarette smoke, noise issues,

notify staff, especially at night time

Sound policy

Controlled substances

Alcohol

− You’re all over 18 and can drink

legally…responsibly

Other Important Polies

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Security in the ResidenceWhere can I keep my passport?

Remember to lock your room by tapping

your fob on the reader

Don’t give your key to anyone else

Lost and stolen keys

Staying safe and secure

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Roommate RelationsMy roommate can be so darn annoying…

It’s hard sharing your space but living with

someone can be one of the most rewording

experiences

Conflict is a normal part of roommate

relationships but don’t let it fester – address

it

Use us if you need help to resolve issues

It’s still not working…what now?

Roommate Relations

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Residential Life Living Agreement Form

– Use it to facilitate a good living

environment

– Discuss everything, nothing is too big

or too small (e.g. washing dishes

immediately after use, guests, bed

times etc, etc, etc)

– Pick up from the Hub

– Due 13th February (hand in the Hub)

Check-in Inspection Form due 13th February

(hand into Urbanest reception)

Residential Life Living Agreement Form

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Be clear

Affirm and acknowledge the position of

others

Address things when they’re still small

Respect your roommate’s stuff

Be careful of who you bring into your

flat…and how often

Be friendly without expecting to be best

friends

Try not to involve others

Be open to change

If nothing else, follow the Golden Rule –

treat your roommate like you’d like to be

treated

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Top Tips for Good Roommate Relations

Mostly RA led

Weekly res life events email sent every

Sunday lunchtime

Facebook

– RA Page

– Residence Groups

Meet The ‘Neighbours’ Floor Socials

– Wednesday 1st Feb

Building Socials

– Week beginning Feb 13th

Neighbourhood Connections

– On Fri-Sun, starting late Feb

Keep an eye for loads of other exciting

events!

Residential Life Events

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All doneAny questions?