usability & human factors designing for safety lecture c this material (comp15_unit10c) was...

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Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department of Health and Human Services, Office of the National Coordinator for Health Information Technology under Award Number 1U24OC000003.

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Page 1: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Usability & Human Factors

Designing for Safety

Lecture c

This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department of Health and Human Services, Office of the National Coordinator for Health Information Technology under Award Number 1U24OC000003.

Page 2: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Designing for SafetyLearning Objectives

2

• Design a workflow analysis study (Lecture c)

• Identify common sources of error documented in research studies in medicine (Lecture c)

• Apply principles underlying the design of healthcare systems for safety (Lecture c)

Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 3: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Medical Error Reporting

3Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 4: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Koppel – Patient Safety

4Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 5: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Koppel

5Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 6: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Koppel – Study of Workaround to Barcode

Medication Administration

6Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 7: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Koppel – (cont.)

7Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 8: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Koppel – Medication Workarounds (cont.)

8Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 9: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Probable Causes of Workarounds (Koppel)

9Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 10: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Prevention of Errors From Workarounds

10Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 11: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Koppel – JAMA 2005 – Role of CPOE in Facilitating Errors

11Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 12: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Walker - 2008

12Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 13: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Walker (cont.)

13Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 14: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Recommended Prevention/Management

Strategies

14Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 15: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Prevention (cont.)

15Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 16: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Canada – Health Infoway

https://www2.infoway-inforoute.ca/Documents/EHR-Patient%20Safety%20Report.pdf

16Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 17: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Problem – Lack of Knowledge

17Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 18: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Design Patterns and New Methods

18Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 19: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Bad Informatics Examples and Solutions

19Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 20: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Multiple Name Formats

J N Tobias Tobias, JJ Noel Tobias Tobias, J NJ Tobias Tobias, J NoelJNTobias Tobias, JonahJonah N Tobias Tobias, Jonah NJonah Noel Tobias Tobias, Jonah NoelJonah Tobias TobiasJJonahNTobias TobiasJNJTobias Tobias J NTobias J TobiasJonahNTobias J N TobiasJonahNoel

1.1 Table: Senathirajah, Y. (2010).

20Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 21: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Methods of Preventing Error – Tall Man Lettering

Senathirajah, Y. (2010).

21Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 22: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Regulation?

22Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 23: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Designing for SafetySummary

23Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 24: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Resources

24Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 25: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Designing for SafetyReferences – Lecture c

Reference

1. Zhang, J., Patel, L.V., Johnson, R. T., &. Shortliffe, H.E. (2004). A cognitive taxonomy of medical errors. Journal of Biomedical Informatics 37:193–204

2. Koppel, R., and Kreda, K. (2009). Health Care Information Technology Vendors’ “Hold Harmless” Clause: implications for patients and clinicians., JAMA.2009; 301:1276-1278.

3. Koppel, R., Metlay, J.P., Cohen, A., et. al. (2005). Role of computerized physician order entry systems in facilitating medication errors. JAMA. 2005;293:1197-1203.

4. Koppel, R. (2010). EMR entry error: not so benign. AHRQ Morbidity and Mortality Rounds on the Web. Case & Commentary: Medicine, April 2010. Available at http://www.webmm.ahrq.gov/case.aspx?caseID=199

5. Koppel, R. (2008). Wetterneck T, Telles JL, Karsh BT. Workarounds to barcode medication administration systems: their occurrences, causes, and threats to patient safety. J Am Med Inform Assoc. 2008 Jul-Aug;15(4):408-23.

6. Koppel, R., Metlay, J.P., Cohen, A., Abaluck, B., Localio, A.R., Kimmel, S.E., et. al. (2005). Role of computerized physician order entry systems in facilitating medication errors. JAMA. 2005 Mar 9;293(10):1197-203.

7. Kohn LT, Corrigan JM, Donaldson MS, editors. To err is human. Committee on Quality of Healthcare in America Institute of Medicine. Washington, DC: National Academy Press; 1999.

8. Walker, J.M., Carayon, P., Levesond. N., Paulus, R.A., Tookere, J., Chin, H., Bothe, A. Jr., Stewart, W.F. (2008). Perspectives on Informatics EHR Safety: The Way Forward to Safe and Effective Systems. JAMIA 2008

9. Interview with Ross Koppel http://histalk2.com/2009/08/12/histalk-interviews-ross-koppel/

25Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c

Page 26: Usability & Human Factors Designing for Safety Lecture c This material (Comp15_Unit10c) was developed by Columbia University, funded by the Department

Designing for SafetyReferences – Lecture c

Images

Slide 16: Electronic Health Records and Patient Safety A joint report on Future Directions for Canada. Canada Health Infoway. Retrieved on September 8th, 2010 from

https://www2.infoway-inforoute.ca/Documents/EHR-Patient%20Safety%20Report.pdf

Slide 21: Senathirajah, Y. (2010). Department of Biomedical Informatics, Columbia University Medical Center, New York, NY.

Charts, Tables & Figures

1.1 Table: Senathirajah, Y. (2010). Department of Biomedical Informatics, Columbia University Medical Center, New York, NY.

26Health IT Workforce Curriculum Version 3.0/Spring 2012

Usability & Human Factors Designing for Safety

Lecture c