user generated content: a paradigm shift #megacomm 2016
TRANSCRIPT
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Paradigm Shift of Content
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UGC: Tapping Into
Your Inner Force
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We have no desire to leave the physical brick. It is at the core of our business. What we’re looking for is exciting ways to encircle the physical brick with exciting, engaging digital experiences.
Lego CEO Jørgen Vig Knudstorp
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● What is UGC?● Why UGC?● Tips to Get Started?● Technical Writing?● Campaign Ideas● Best Practices for UGC● Caution
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User-generated content [yoo-zer jen-uh-reyt-ed kon-tent] noun.
“User-generated content (UGC), also known as consumer-generated content (CGM) or user-created content (UCC), refers to various kind of media content, publicly available, that are produced by end-users.
Wikipedia, June 2009
What is UGC?
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Why UGC? Builds Trust
Supplies Content
Amplifies Brand
Increases Conversions
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People don’t buy what you do, they buy why you do it.
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Technical Writing (in past) ● Meet with Engineer● Write Info/Details on
Pads/Computer● Handwrite Graphics● Combine ● Produce Text and
Pre-Press Production
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Technical Writers (today)
● Technical Communicators● Produce text● Images (pictures/ graphs/
video)● Tons of Options (XML/
authoring tools)● Coexist with training● Collaborate with Technical
Support● Compete with UGC?
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Assembly Required Encourage Connectivity and Interdependence
Build Based on Voice of Customer
Assemble/ Bake Marketing into Production Process
Build Strong Partnerships
Online Efforts Support not Replace Offline Efforts
Culture of Long Term not Short Term
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Distributed Creativity Allow people to play with, repackage and personalize the original creative material
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Campaign Ideas
Website GalleriesProduct PagesContestsEmail Marketing Print/ PackagingPhysical DisplaysAdvertisingLive DisplaysSocial Media
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Risks of UGC
Content by technical writers may be confusing
Not all UGC is creative (opinion, influenced)
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Real value in engaging customers with UGC. It’s one of the easiest ways to increase brand awareness- but the value add doesn’t stop there!
Businesses that use UGC from customers on marketing channels see higher conversion rates, CTR’s, higher average sale values, and engagement.
Which means that….
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Thank You
@mordecaiholtz