Using Data To Drive Practice Faith Muigai Jacaranda Health 1 3 Source: (MINISTRY OF MEDICAL SERVICES, MINISTRY OF PUBLIC HEALTH & SANITATION, 2011) Clinical ExcellencePatient-Centered Care Sustainability 5 Patient centered designHuman resources Quality improvement Technology Measuring impact Business innovation Jacarandas areas of focus and innovation 8 Current Infrastructure Simple Solutions Human Resource Staff Progression Marketing and Outreach SMS Messaging Clinical Documentation Technology systems and tools Lead to client conversion Outpatient: ANC Inpatient: deliveries Outpatient: PNC/CWC/FP Follow-up calls using Echomobile/SF bulk SMS Telerivet / Salesforce integrated platform for reminders, promotions, health tips Mama Kiba savings through MPesa and iPay Marketing Clinical Operations Pharmacy and inventory management software Financial software (Quickbooks) Payroll software (Quick Payroll) Client regis- tration in Echomobile Modified implementation of Salesforce: Medical records, ongoing clinical and marketing dashboards and reports GPS/Mapping software aggregating market research information HR Performance management and workflow software Laboratory Information Software Fully automated appointment, medication and savings reminders EMR: Electronic clinical decision support Digital partograph Imaging repository What we plan to add Current tech tools 10 eHealth at Jacaranda Health Optimization -Improving clinical management through the availability of real time data through clinical dashboards and hospital statistics Better revenue capture -Automating inventory management and supply chain Patient & provider engagement -Using mHealth to strengthen patient & provider engagement through maternity SMS support service Performance management Streamlining staff performance management through a central staff portal 11 Strengths Weaknesses Opportunities Threats Free Licensing Easy to Customize Easy Reporting No integration Not adaptable to point of care data entry No data standards Potential partnerships with providers to build MNCH modules Lack of funding Rapid organizational expansion 12 Use of data Key Performance Indicators Staff audits Patient Satisfaction Incident Reporting Hospital Managers Charge Nurses CEO Executive Team M&E 13 Use of data Quality Indicators 14 Use of data Key Performance Indicators Marketing Dashboard 15 Lessons Learned & Way Forward Implementation of the system has streamlined reporting through a robust comprehensive clinical dashboard with key performance indicators to inform practice. The staff portal consolidates key staff performance measures in one location and assists ongoing tracking of data for performance evaluations, general feedback, and assessment of knowledge gaps to inform our organizational training needs. Reporting on marketing and outreach data highlight effectiveness of community mobilization efforts and track customer satisfaction data. The need for a point of care systems is evident to facilitate clinical decision support and allow for real time data collection. Rapid expansion of the organization demands an integrated system approach to data collection that encompasses key business areas such as Clinical Quality, Inventory Management and Financial Management. What Next? 16 Thank you! Faith K. Muigai