using performance indicators to improve technical service in an academic library: a case study from...
DESCRIPTION
USING PERFORMANCE INDICATORS TO IMPROVE TECHNICAL SERVICE IN AN ACADEMIC LIBRARY: A CASE STUDY FROM SÃO PAULO UNIVERSITY LAW SCHOOL. Milena Celere Library Manager. 1. WHERE ?. 2. BACKGROUND. March 2007 – the law course at Ribeirão Preto campus was created - PowerPoint PPT PresentationTRANSCRIPT
1
USING PERFORMANCE INDICATORS TO IMPROVE TECHNICAL SERVICE IN AN ACADEMIC LIBRARY: A CASE STUDY FROM SÃO PAULO UNIVERSITY LAW SCHOOL
Milena CelereLibrary Manager
1
2
WHERE ?
2
3
BACKGROUND March 2007 – the law course at Ribeirão
Preto campus was created December – Ribeirão Preto Law School
Library was created January 2008 – open doors in a small room
inside the Central Library June 2009 – moved to a temporary place
inside the Law School building January 2011 – moved to the new library
building3
4
ROOM AT THE CENTRAL LIBRARY
4
5
BACKGROUND March 2007 – the law course at Ribeirão
Preto campus was created December – Ribeirão Preto Law School
Library was created January 2008 – open doors in a small room
inside the Central Library June 2009 – moved to a temporary place
inside the Law School building January 2011 – moved to the new library
building5
6
PROVISORY ROOM AT THE LAW SCHOOL
6
7
BACKGROUND March 2007 – the law course at Ribeirão
Preto campus was created December – Ribeirão Preto Law School
Library was created January 2008 – open doors in a small room
inside the Central Library June 2009 – moved to a temporary place
inside the Law School building January 2011 – moved to the new library
building7
8
RIBEIRÃO PRETO LAW SCHOOL LIBRARY
9
PURPOSE
To use performance indicators to improve the use of collection and the speed of technical processes.
9
10
APPROACH Performance indicator is defined as an expression
(which may be numeric, symbolic or verbal) used to characterise activities (events, objects, persons) both in quantitative and qualitative terms in order to assess the value of the activities characterised, and the associated method.(ISO, 2008)
The objective is to provide a self-diagnosis enabling us to identify and solve problems quickly.
Two performance indicators by ISO(2008) were used: collection use and speed of technical processing
10
11
FINDINGS
Collection
Loans per capita In-library use per capita
Median time of document processing
11
12
LOANS PER CAPITA
Objective: asses the rate of use of library collection by the population to be served
Year 2008 2009 2010 2011Rate 19 20 28 38
12
13
FINDINGS
Collection
Loans per capita In-library use per capita
Median time of document processing
13
14
IN-LIBRARY USE PER CAPITA
Objective: asses the amount of usage of materials within the libraryIIUC = (A/B x C)/D
A: nº of documents counted during the sampling periodB: nº of opening days in the sampling periodC: total nº of opening days in the full yearD: nº of persons in the population to be served
Year 2008 2009 2010 2011Rate 9,5 24 37 28
14
15
SPREADSHEET USED TO COLLECT DATA
15
16
FINDINGS
Collection
Loans per capita In-library use per capita
Median time of document processing
16
17
MEDIAN TIME OF DOCUMENT PROCESSING Objective: assess the effectiveness in terms of speed
(average number of days between the day a document arrives at the library to the day it is available for the user)
Collecting data:
Until June 2010
17
18
AFTER JUNE 2010
18
19
AFTER JUNE 2010
19
20
RESULTS
Our book collection
Number of books registered Number of books registered by type of
acquisition Number of books registered by type of
cataloguing
20
21
TurnoverYear Admission (number of
employees)Shutdown (number of employees)
2008 22009 until August 1 August
1 (part time)
November
1
2010 March
2
August
1
2011 March
2 (part time) 2
May 1 1 June 1 2 (part time)
21
22
NUMBER OF BOOKS REGISTERED
22
23
RESULTS
Our book collection
Number of books registered Number of books registered by type of
acquisition Number of books registered by type of
cataloguing
23
24
TYPE OF RECEIVING
24
25
RESULTS
Our book collection
Number of books registered Number of books registered by type of
acquisition Number of books registered by type of
cataloguing
25
26
TYPE OF CATALOGUING
26
27
RESULTS Speed of technical processing
Year 2008 2009 2010 2011Days 17,5 18,5 8,5 17,5
Number of days
Number of books registered
27
28
CONSIDERATIONS
Importance Results impact
Next steps Improvement on the system and the process Star a research about staff motivation
28
