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Using Using ProjectLink ProjectLink And And PDMLink To Facilitate PDMLink To Facilitate Global New Product Global New Product Development Development Lewis Kent Lewis Kent Char Char - - Broil, LLC Broil, LLC

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Using Using ProjectLinkProjectLink And And PDMLink To Facilitate PDMLink To Facilitate Global New Product Global New Product DevelopmentDevelopmentLewis KentLewis KentCharChar--Broil, LLCBroil, LLC

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

Lewis Kent Lewis Kent –– Product Data Systems Manager, CharProduct Data Systems Manager, Char--Broil, LLCBroil, LLCProduct Data Systems TeamProduct Data Systems Team

–– Original StructureOriginal Structure•• 4 4 -- Analysts (Change Administrators/BOM Coordinators)Analysts (Change Administrators/BOM Coordinators)•• 2 2 -- Technical Illustrators/WritersTechnical Illustrators/Writers

–– New StructureNew Structure•• 2 2 -- Analysts (Change Administrators/BOM Coordinators)Analysts (Change Administrators/BOM Coordinators)•• 1 1 –– Technical Illustrator/WriterTechnical Illustrator/Writer•• Off Shore Contract ResourcesOff Shore Contract Resources

ResponsibilitiesResponsibilities–– Technical PublicationsTechnical Publications–– BOM DevelopmentBOM Development–– Management of Engineering Change ProcessManagement of Engineering Change Process–– System Support and ImplementationSystem Support and Implementation

•• PDMLinkPDMLink•• CADCAD•• UCCNET/Product RegistrationUCCNET/Product Registration

–– Continuous ImprovementContinuous Improvement

IntroductionIntroduction

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

CharChar--Broil timeline from 1999 to 2005Broil timeline from 1999 to 2005

CharChar--BroilBroil’’s current challenges in 2006s current challenges in 2006

Document collaboration and changeDocument collaboration and change

The The WindchillWindchill PayoffPayoff

AgendaAgenda

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

CharChar--Broil is the largest manufacturer of gas grills and Broil is the largest manufacturer of gas grills and grilling related products with total sales over $500 MM grilling related products with total sales over $500 MM and over 50% market shareand over 50% market shareGrill line is primarily from $99 Grill line is primarily from $99 -- $299$299PTCPTC’’ss Pro/Pro/IntralinkIntralink is utilized to facilitate collaborative is utilized to facilitate collaborative development of development of PTCPTC’’ss Pro/Engineer CAD dataPro/Engineer CAD dataPaperPaper--based print libraries are utilized for all 2D based print libraries are utilized for all 2D drawingsdrawingsEngineering changes are processed manually by a Engineering changes are processed manually by a ““runnerrunner”” with a notebookwith a notebookBOMsBOMs are managed in Oracle Manufacturingare managed in Oracle Manufacturing

19991999

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

CharChar--Broil implements Broil implements PTCPTC’’ss WindchillWindchill and and eliminates:eliminates:–– PaperPaper--based drawing librariesbased drawing libraries

–– Manual engineering change processManual engineering change process

–– Substantial productivity gains realizedSubstantial productivity gains realized

Pro/Pro/IntralinkIntralink is maintained to facilitate collaboration is maintained to facilitate collaboration and change control of Pro/Engineer CAD dataand change control of Pro/Engineer CAD data

BOMsBOMs continue to be managed in Oracle continue to be managed in Oracle ManufacturingManufacturing

20002000

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

CharChar--Broil initiates development of itBroil initiates development of it’’s first s first Asia Asia –– sourced grill product, the stainlesssourced grill product, the stainless--steel Commercial Seriessteel Commercial Series–– Very immature process for AsiaVery immature process for Asia--sourced productsourced product–– Able to work because it was only a few productsAble to work because it was only a few products

The Commercial Series grill enters the market The Commercial Series grill enters the market at Lowesat Lowes–– Successful, but has significant product quality and Successful, but has significant product quality and

warranty issueswarranty issues

20012001

20022002

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

CharChar--Broil partners with NetIDEAS to implement Broil partners with NetIDEAS to implement PTCPTC’’ssProjectLinkProjectLink in order to enhance management of Asia in order to enhance management of Asia –– sourced sourced grill development projectsgrill development projects

–– CharChar--Broil realizes productivity and product quality benefitsBroil realizes productivity and product quality benefits–– CharChar--Broil enjoys reduction in fixed cost through selecting the Broil enjoys reduction in fixed cost through selecting the ““OnOn--DemandDemand”” services services

of NetIDEASof NetIDEAS

Asia Asia –– Sourced grill products begin to dominate CharSourced grill products begin to dominate Char--BroilBroil’’s s product lineproduct line

–– Still relatively few premium products but at a much greater margStill relatively few premium products but at a much greater marginin

CharChar--Broil announces the end of domestic grill manufacturing Broil announces the end of domestic grill manufacturing and migration to a 100% Asia and migration to a 100% Asia –– Sourced model by August of Sourced model by August of 20062006CharChar--Broil is now the worldBroil is now the world’’s largest manufacturer AND importer s largest manufacturer AND importer of gas grills with price points from $99 of gas grills with price points from $99 -- $499$499

20032003

20042004

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

CharChar--Broil expands relationship with Broil expands relationship with NetIDEAS by implementing NetIDEAS by implementing PTCPTC’’ss PDMLink PDMLink with the goal of managing drawings, CAD with the goal of managing drawings, CAD data, data, BOMsBOMs, engineering changes and all , engineering changes and all product documentation in one systemproduct documentation in one systemCharChar--Broil plans to eliminate Pro/Broil plans to eliminate Pro/IntralinkIntralink, , legacy legacy WindchillWindchill and Oracle BOM and Oracle BOM management by latemanagement by late--20062006Goals include further increases in productivity Goals include further increases in productivity through elimination of redundant workthrough elimination of redundant work

20052005

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

Transformation of business model from discrete Transformation of business model from discrete manufacturer to Innovation, Sourcing and Sales manufacturer to Innovation, Sourcing and Sales driven modeldriven modelTransformation of business model requires Transformation of business model requires Organizational RedesignOrganizational Redesign–– US Based, Cross functional NPD TeamsUS Based, Cross functional NPD Teams–– Asia Based OperationsAsia Based Operations–– Asia Based Global SourcingAsia Based Global Sourcing–– US Based Sales TeamUS Based Sales Team–– Asia Based SuppliersAsia Based Suppliers–– Reduce Fixed Cost by outsourcing IT support cost to Reduce Fixed Cost by outsourcing IT support cost to

NetIDEASNetIDEAS

2006 2006 -- The ChallengeThe Challenge

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

With so many teams scattered across the With so many teams scattered across the globe, how do we:globe, how do we:–– develop and source on trend products to maintain develop and source on trend products to maintain

marketplace leadership?marketplace leadership?

–– provide grills with competitive spec?provide grills with competitive spec?

–– achieve target margins on all product families?achieve target margins on all product families?

–– provide quality and process control oversight in each provide quality and process control oversight in each factory to assure product and delivery integrity?factory to assure product and delivery integrity?

–– provide timely startup of production in China factories provide timely startup of production in China factories to support product delivery?to support product delivery?

2006 2006 -- The ChallengeThe Challenge

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

If we do not manufacture grills anymore, what If we do not manufacture grills anymore, what is it that we do?is it that we do?

We We ““manufacturemanufacture”” what defines our product.what defines our product.

And how do we define our product?And how do we define our product?

We define our product through documentsWe define our product through documents

2006 2006 -- The ChallengeThe Challenge

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

TeamDocument Type

Parts/Part Structure/BOMsDrawingsCAD DataAssembly ManualsArtwork/Product GraphicsPerformance SpecificationsCost SheetsSupplier QuotesPro Forma SheetsProduct Description/Spec SheetFirst Article Reports

Supplier Sales Domestic Ops

NPD Team

PDSM Team

Global Sourcing

Asian Ops

* Documents in RED Text are eventually Released

Team Creates DocumentTeam Needs To Collaborate On DocumentTeam Needs Read Access To DocumentTeam Does Not Need Document Access

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

TeamDocument Type

Parts/Part Structure/BOMs

Supplier Sales Domestic Ops

NPD Team

PDSM Team

Global Sourcing

Asian Ops

* Documents in RED Text are eventually Released

Team Creates DocumentTeam Needs To Collaborate On DocumentTeam Needs Read Access To DocumentTeam Does Not Need Document Access

BOM stands for Bill Of Material and is a released documentBOM stands for Bill Of Material and is a released document

A BOM is a part structure showing the quantity and arrangement oA BOM is a part structure showing the quantity and arrangement of partsf parts

CharChar--Broil uses design, manufacturing and warranty Broil uses design, manufacturing and warranty BOMsBOMs

My team creates My team creates BOMsBOMs with NPD, Asian Ops and Supplier collaborationwith NPD, Asian Ops and Supplier collaboration–– Determine level of customer assemblyDetermine level of customer assembly

–– Develop manufacturing processDevelop manufacturing process

Global Sourcing and Domestic Ops need read access to support cosGlobal Sourcing and Domestic Ops need read access to support costing ting and warrantyand warranty

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

TeamDocument Type

Drawings

Supplier Sales Domestic Ops

NPD Team

PDSM Team

Global Sourcing

Asian Ops

* Documents in RED Text are eventually Released

Team Creates DocumentTeam Needs To Collaborate On DocumentTeam Needs Read Access To DocumentTeam Does Not Need Document Access

Drawings are 2D representations of parts that detail critical diDrawings are 2D representations of parts that detail critical dimensions and other mensions and other important product specifications and eventually become released important product specifications and eventually become released documentsdocuments

In most cases the suppliers create and the NPD team approves theIn most cases the suppliers create and the NPD team approves the first released first released drawingsdrawings

Asian Ops is heavily involved in collaborating on the developmenAsian Ops is heavily involved in collaborating on the development of drawingst of drawings–– Product Engineers located at the SupplierProduct Engineers located at the Supplier

–– Quality Engineers located at the SupplierQuality Engineers located at the Supplier

My team needs access to associate drawings to partsMy team needs access to associate drawings to parts

Domestic Ops needs access to perform inspections and support warDomestic Ops needs access to perform inspections and support warrantyranty

Global Sourcing needs access to support product costingGlobal Sourcing needs access to support product costing

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

TeamDocument Type

CAD Data

Supplier Sales Domestic Ops

NPD Team

PDSM Team

Global Sourcing

Asian Ops

* Documents in RED Text are eventually Released

Team Creates DocumentTeam Needs To Collaborate On DocumentTeam Needs Read Access To DocumentTeam Does Not Need Document Access

CAD Data is a 3D representation of parts or a digital version ofCAD Data is a 3D representation of parts or a digital version of the productthe product

CAD Data is developed by the NPD team and is used to communicateCAD Data is developed by the NPD team and is used to communicate the NPD teams the NPD teams design intentdesign intent

CAD data is typically not released and is loosely maintained by CAD data is typically not released and is loosely maintained by the NPD team after the the NPD team after the Product is in productionProduct is in production

Asian Ops and Suppliers are both heavily involved in collaboratiAsian Ops and Suppliers are both heavily involved in collaborating on the development of ng on the development of CADCAD

My team needs access to CAD data to create assembly manuals and My team needs access to CAD data to create assembly manuals and BOMsBOMs

Global Sourcing needs access to CAD data to support product costGlobal Sourcing needs access to CAD data to support product costinging

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

TeamDocument Type

Assembly Manuals

Supplier Sales Domestic Ops

NPD Team

PDSM Team

Global Sourcing

Asian Ops

* Documents in RED Text are eventually Released

Team Creates DocumentTeam Needs To Collaborate On DocumentTeam Needs Read Access To DocumentTeam Does Not Need Document Access

Assembly Manuals do not just contain instructions on how to put Assembly Manuals do not just contain instructions on how to put the grill togetherthe grill together

Assembly Manuals contain:Assembly Manuals contain:–– Use and care informationUse and care information

–– Safety InformationSafety Information

–– Warranty InformationWarranty Information

–– Everything else we want to communicate to the consumer about ourEverything else we want to communicate to the consumer about our productproduct

Assembly Manuals eventually become released documentsAssembly Manuals eventually become released documents

My team creates Assembly ManualsMy team creates Assembly Manuals

NPD, Asian Ops and Suppliers all collaborate on developmentNPD, Asian Ops and Suppliers all collaborate on development

Domestic Ops needs access to the document to support warrantyDomestic Ops needs access to the document to support warranty

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

TeamDocument Type

Artwork/Product Graphics

Supplier Sales Domestic Ops

NPD Team

PDSM Team

Global Sourcing

Asian Ops

* Documents in RED Text are eventually Released

Team Creates DocumentTeam Needs To Collaborate On DocumentTeam Needs Read Access To DocumentTeam Does Not Need Document Access

Some examples of Artwork/Product graphics include brand logos, pSome examples of Artwork/Product graphics include brand logos, pictures ictures on the outer carton and the flame control graphics on the controon the outer carton and the flame control graphics on the control panel of l panel of the grillthe grill

Artwork/Product graphics eventually become released documentsArtwork/Product graphics eventually become released documents

NPD teams create artwork/product graphics with heavy collaboratiNPD teams create artwork/product graphics with heavy collaboration with on with Asian Ops, Suppliers and SalesAsian Ops, Suppliers and Sales

My team needs access to Artwork/Product graphics in order to creMy team needs access to Artwork/Product graphics in order to create ate manualsmanuals

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

TeamDocument Type

Performance Specifications

Supplier Sales Domestic Ops

NPD Team

PDSM Team

Global Sourcing

Asian Ops

Team Creates DocumentTeam Needs To Collaborate On DocumentTeam Needs Read Access To DocumentTeam Does Not Need Document Access

* Documents in RED Text are eventually Released

Performance specification documents contain all of the quality rPerformance specification documents contain all of the quality requirements for our equirements for our product that are not detailed on drawings and eventually become product that are not detailed on drawings and eventually become released documentsreleased documents

Some examples are handle drop test requirements, paint adhesion Some examples are handle drop test requirements, paint adhesion and survivability in salt and survivability in salt fogfog

NPD development creates and maintains performance specification NPD development creates and maintains performance specification documentsdocuments

Asian Ops, Suppliers and Domestic Ops all collaborate on the appAsian Ops, Suppliers and Domestic Ops all collaborate on the application of the correct lication of the correct performance standards to our product while balancing product cosperformance standards to our product while balancing product cost, product quality and t, product quality and warranty cost and delivery timewarranty cost and delivery time

My team and global sourcing need access to performance specificaMy team and global sourcing need access to performance specifications to associate tions to associate these requirements to parts and to support costingthese requirements to parts and to support costing

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

TeamDocument Type

Cost Sheets

Supplier Sales Domestic Ops

NPD Team

PDSM Team

Global Sourcing

Asian Ops

* Documents in RED Text are eventually Released

Team Creates DocumentTeam Needs To Collaborate On DocumentTeam Needs Read Access To DocumentTeam Does Not Need Document Access

Cost sheets contain all critical product cost information plus Cost sheets contain all critical product cost information plus contingencycontingency

These sheets are not released, but are tightly controlledThese sheets are not released, but are tightly controlled

NPD creates these sheets with heavy collaboration from Global NPD creates these sheets with heavy collaboration from Global SourcingSourcing

NPD controls the communication of this information to SalesNPD controls the communication of this information to Sales

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

TeamDocument Type

Supplier Quotes

Supplier Sales Domestic Ops

NPD Team

PDSM Team

Global Sourcing

Asian Ops

* Documents in RED Text are eventually Released

Team Creates DocumentTeam Needs To Collaborate On DocumentTeam Needs Read Access To DocumentTeam Does Not Need Document Access

Supplier Quotes represent the formal communication of the suppliSupplier Quotes represent the formal communication of the suppliers sale price to NPDers sale price to NPD

Supplier Quotes are typically based upon the BOMSupplier Quotes are typically based upon the BOM

These documents are constantly updated as the product evolves anThese documents are constantly updated as the product evolves and prices are d prices are negotiatednegotiated

These sheets are not released, but are tightly controlledThese sheets are not released, but are tightly controlled

Obviously the supplier creates these sheets with heavy collaboraObviously the supplier creates these sheets with heavy collaboration from NPD and tion from NPD and Global SourcingGlobal Sourcing

This document is tightly controlled and never available to SalesThis document is tightly controlled and never available to Sales

Product cost sheets with contingency is how product cost is commProduct cost sheets with contingency is how product cost is communicated to Salesunicated to Sales

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

TeamDocument Type

Pro Forma Sheets

Supplier Sales Domestic Ops

NPD Team

PDSM Team

Global Sourcing

Asian Ops

* Documents in RED Text are eventually Released

Team Creates DocumentTeam Needs To Collaborate On DocumentTeam Needs Read Access To DocumentTeam Does Not Need Document Access

Pro Forma Sheets allow sales to analyze the financial impact of Pro Forma Sheets allow sales to analyze the financial impact of closing a program with the customerclosing a program with the customer

These sheets evolve as we negotiate sale price and fine tune These sheets evolve as we negotiate sale price and fine tune product features and spec with the customerproduct features and spec with the customer

These documents are never released, but are tightly controlled.These documents are never released, but are tightly controlled.

Both the NPD Team and Global Sourcing review these sheets Both the NPD Team and Global Sourcing review these sheets for accuracy and make suggestions for improvementfor accuracy and make suggestions for improvement

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

TeamDocument Type

Product Description/Spec Sheet

Supplier Sales Domestic Ops

NPD Team

PDSM Team

Global Sourcing

Asian Ops

* Documents in RED Text are eventually Released

Team Creates DocumentTeam Needs To Collaborate On DocumentTeam Needs Read Access To DocumentTeam Does Not Need Document Access

Product Description/Spec Sheets are high level, formal communicaProduct Description/Spec Sheets are high level, formal communications of tions of the major selling features the product has for a specific customthe major selling features the product has for a specific customerer’’s price s price pointpoint

These sheets are created by NPD with heavy collaboration from saThese sheets are created by NPD with heavy collaboration from salesles

These sheets evolve as we receive customer feedbackThese sheets evolve as we receive customer feedback

These documents are never released, but drive the creation of maThese documents are never released, but drive the creation of many other ny other key documentskey documents

My team, Global Sourcing, Asian Ops and the Supplier all need acMy team, Global Sourcing, Asian Ops and the Supplier all need access to cess to these documentsthese documents

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

TeamDocument Type

First Article Reports

Supplier Sales Domestic Ops

NPD Team

PDSM Team

Global Sourcing

Asian Ops

* Documents in RED Text are eventually Released

Team Creates DocumentTeam Needs To Collaborate On DocumentTeam Needs Read Access To DocumentTeam Does Not Need Document Access

First article reports contain results of inspection, fit and funFirst article reports contain results of inspection, fit and function, ction, certification (ISTA, UL, CSA) and all other information requiredcertification (ISTA, UL, CSA) and all other information required to approve to approve the unit for mass productionthe unit for mass production

First article reports are completed by Asian Ops with some collaFirst article reports are completed by Asian Ops with some collaboration by boration by the supplierthe supplier

My team and NPD need access to this document to work problems soMy team and NPD need access to this document to work problems so the the document can eventually be approved and releaseddocument can eventually be approved and released

When the first article report is approved and released we can ceWhen the first article report is approved and released we can celebrate the lebrate the fact that the product is ready to be manufactured for the customfact that the product is ready to be manufactured for the customerer

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

Concept

ProductDesign

Release toManufacturing Engineering

Change

Product Description/Spec Preliminary Artwork Prototype CAD Model

Parts Design BOM

Updated Product Spec

Updated/New Parts

Updated Artwork

Updated Design BOM

Updated CAD Model

Preliminary Drawings

Preliminary MFG BOM

Preliminary Warranty BOM

Preliminary Manuals

Cost SheetsSupplier Quotes Pro Forma Sheets

Preliminary Perf. Specs

Preliminary First Article Rpt

Released Artwork Released Parts

Released MFG BOM Released Warranty BOM

Released Drawings Released Perf. Specs

Released Manuals Released First Article Rpt

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment2006 2006 -- The ChallengeThe Challenge

TeamDocument Type

Parts/Part Structure/BOMsDrawingsCAD DataAssembly ManualsArtwork/Product GraphicsPerformance SpecificationsCost SheetsSupplier QuotesPro Forma SheetsProduct Description/Spec SheetFirst Article Reports

Supplier Sales Domestic Ops

NPD Team

PDSM Team

Global Sourcing

Asian Ops

Concept

ProductDesign

Release toManufacturing Engineering

Change

With this amount of collaboration And this amount of Change

How can we manage all of these documents by Email, FTPand Fax Machines ?!?!

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

System elimination and corresponding elimination of redundant System elimination and corresponding elimination of redundant work in work in IntralinkIntralink, Legacy , Legacy WindchillWindchill and Oracle ERPand Oracle ERPReduction of time consumed by finding and communicating key Reduction of time consumed by finding and communicating key product informationproduct information…… now the latest version of the truth is now the latest version of the truth is available to all that need itavailable to all that need itPTC’s Windchill PLM system hosted by NetIDEAS is now being actively maintained and upgraded with predictable costs and minimal administrative overheadReduction of errors made by utilizing out of date informationReduction of errors made by utilizing out of date informationImproved collaboration = improved decision makingImproved collaboration = improved decision makingA systematic method to manage change to our product A systematic method to manage change to our product documentation = improved understanding of our productdocumentation = improved understanding of our product’’s s historyhistoryImproving the understanding of our productImproving the understanding of our product’’s history is important s history is important becausebecause……

The The WindchillWindchill PayoffPayoff

Using Using ProjectLinkProjectLink And PDMLink To And PDMLink To Facilitate Global New Product Facilitate Global New Product DevelopmentDevelopment

““Those who cannot remember the past are Those who cannot remember the past are condemned to repeat it" condemned to repeat it"

-- George Santayana George Santayana (Spanish(Spanish--American philosopher, poet and American philosopher, poet and humanisthumanist))

The The WindchillWindchill PayoffPayoff