Using the CCC approach to kick off continuous improvement

(Concern – Cause – Countermeasure)

CCC is a 3 step process to identify changes

It’s a great way to engage teams and take away the fear of change

1. Concerns about a process,

product or service are

noted

2. Which are then analysed

into a root cause

3. Before being converted into a practical action.

The problem

Where do you start when your business seems to be out of control…

The problem

…and you just don’t know where to start?

Start with the concerns

Don’t worry about solutions (at first), just identify your concerns

Late deliveries

Customer

complaints

Product failures

Slow response to change

Then, use a CCC worksheet

List all of your concerns, before thinking about anything else

Generate a list of all of your

gripes, issues, concerns,

grumbles and complaints

Identify the root causes

Don’t accept the first answer, dig until you hit a fundamental ‘aha’ answer

For each concern, figure

out the root cause behind each concern

Crash course in root cause analysis(!)

• Use the 5W1H questions to dig:

• Who?• What?• Where?• When?• How?

• Why?

Examine your concern

Select best ‘why’ question

Examine new answer until you reach an ‘aha’ moment

Determine the countermeasure

If you have identified true root causes you may only need a handful of actions

For each root cause

determine what action would eliminate the

problem forever

Create an action plan

Keep it simple, but capture all of the key points

Be accurate with your

actions, don’t make people guess what

needs to happen!

Don’t forget deadlines!

Make only one person

responsible for each action

Be clear about what you want

at the end

Review your action plans

Keep reviewing regularly, keep learning and close out the actions!

Introducing StreamLiner

Improvement project management software with built in tools

CCC is built into the software

Go from template worksheets into action plans in just a couple of steps

There are more tools to discover…

Find out how StreamLiner can accelerate your change programs:

systemsandprocesses.co.uk/streamliner-continuous-improvement-management