ME Spencer Consulting Group

Improved Performance DELIVERED by Implementing Solutions that Leverage how the key elements of an

Organization work together

PO Box 7214 Ann Arbor, Michigan, 48107 313-689-9767Ann Arbor, Michigan Fort Myers, Florida

Park City, Utah

ME Spencer Consulting Group – Who We Are

ME Spencer Consulting Group is a management consulting firm offering partnership-based consulting services to organizations of all sizes. ME Spencer Consulting Group was founded in 2007 , its senior managers have more than 120 collective years of experience helping Clients improve productivity, service, quality and cycle times. Personal involvement by senior staff, as well as, lower up-front costs make IME Spencer Consulting Group ideal for Clients overlooked or under-served by large consulting firms.

The ME Spencer Consulting Group Advantage – partners with clients’ managers to help them develop and implement business and management process improvements that deliver MEASURABLE bottom-line results. We guarantee that the identified improvements will equal the client’s investment or the difference will be refunded.– Partner with Front-Line Managers – We recognizes that managers have many

valuable ideas but minimal time to analyze, implement and validate them. We actively promote managerial involvement, ensuring their buy-in to maximize results for the organization.

– Project Flexibility – We provides flexibility to structure projects that make sense and avoid an “all or nothing” approach. This gives the client control over project size, scope and fees while still achieving significant benefits.

– Implementation – Implementation is critical to project success. Every client has unique implementation issues and available skills. ME Spencer Consulting Group provides a wide range of implementation support options that allow the client to pay for only those services they require while maximizing improvements.

ME Spencer Consulting Group – The Process

• Operational Overview– Low up front investment– Typically takes 2 – 6 weeks– Low Key & Non-Invasive– At Department and/or Functional Level– Engage Staff, Supervisors & Management for feedback– Develop Business Case for going Forward

• Detailed Solution Development– Design Improved Business & Management Processes– Develop appropriate Tools and Methods to manage the work– Refine Service / Quality Benchmarks– Provide a proposal for Strategic and Tactical Implementation Strategies with

Front-line Managers• Implementation & Presentation

– Work side-by-side with Supervisors and Managers – Plan – Assign – Follow-up– Test & Validate New Processes & Tools– Supervisors & Managers present Implemented Results that are Measurable and

Sustainable to Executives– Supervisors and Managers take Ownership of the Ongoing Process

ME Spencer Consulting Group - Presentation Quotes

Upon completion of each Project, Supervisors and Managers present their results and accomplishments to the Executive Team. Throughout our process they take ownership of the ongoing organizational, cultural, process and management changes that have not only been identified but also implemented and validated. Below are a few comments made during their presentations;

Before– “I know that I really should spend more time planning and assigning my work” – Department

Manager– “I don’t think we do a good job of communicating, not only with the staff but thought-out the

organization” – Operations Supervisor– “Some time ago we developed some standards and passed them on to upstairs, but I’m not

sure what happen to them” – Crew Lead– “I really don’t have time to get out into the field, maybe once every other month” –

Department Manager– “I’m not sure how many jobs we do, for those things you need to ask Deb” – Crew Lead– “We keep track of everything on a spreadsheet, we have lots of them” – Operations Supervisor

After– As a result of ME Spencer Consulting Group, “I now approach Job scheduling differently,

Instead of only Planning on a weekly basis, we now Plan Daily & Weekly.” – Facilities Superintendent

– “ME Spencer Consulting Group Management Tools are a tangible measuring stick….. Its reminds me to continuously ‘raise the bar’ and track pending work.” – District Manager

– In using the Daily Planners [there was] “daily collaboration and discussion with the Production Superintendent about priorities and staff availability.” – Operations Manager

– “By utilizing my Phone Schedule throughout the day and freeing up staff, I’m able to get more work completed and backlog has gone down.” – CSR Supervisor

– “ME Spencer Consulting Group’s engagement resulted in Improved Communication & Processes and I’m more hands on now” – Department Manager