uwm cio office charting our course strengthening operations
TRANSCRIPT
UWM CIO Office
Charting Our Course
Strengthening Operations
UWM CIO Office
Why now?
UITSUITS
• Increasing reliance on enterprise IT services and support
• Resources constraints due to budget cuts
• Challenges in meeting campus risk tolerance
Strengthening Operations
UWM CIO Office
Fire fighting
Communication issues
What now?
UITSUITS
Strengthening Operations
UWM CIO Office
UITS Staff Survey• Department Relationships• Leadership• Customers• Work & Opportunity
UITSUITS
Strengthening Operations
UWM CIO Office
Information Technology Infrastructure Library
itil-officialsite.com
UITSUITS
Strengthening Operations
UWM CIO Office
ITIL is a best practices framework
for better IT services delivery.
Can be tailored to any IT organization.
Strengthening Operations
UITSUITS
UWM CIO Office
Strengthening Operations
Why ITIL?Most widely-accepted approach to IT service management and process improvement in the world.
People-centric—gives you the opportunity to do your best where you are most needed.
UITSUITS
UWM CIO Office
How we will use ITIL?• Use only parts that make sense • Training based on role• More info to come in summer all-staff
UITSUITS
Strengthening Operations
UWM CIO Office
How will this benefit UITS?
How will this benefit you?
Strengthening Operations
UITSUITS
UWM CIO Office
What are we already doing that’s right?
> Strategic communications
> Documentation
> Project management
> Other examples?
Strengthening Operations
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UWM CIO Office
Starting out:• Staff development
• Service catalog
• Role definition & working groups
Strengthening Operations
UITSUITS
>CIO Cabinet
>Operations Team>Architect Team
UWM CIO Office
• At an important juncture in our history
• Made enormous progress over past 5 years in adopting best practices
• Must continue to:– Adopt best practices– Break down silos– Work more effectively within
UITS & with campus partners
Strengthening Operations
UITSUITS
UWM CIO Office
• The choice is not whether we do this but how.
• Our campus needs effective, efficient and reliable automation services.
• All of us are central to making this work.
Strengthening Operations
Please engage actively in building a better future for
UWM. UITSUITS
UWM CIO Office
Stay Connected
UITSUITS
Be Informe
d
Participate
Engage in the Engage in the conversation!conversation!
Communicate
Contribute
UWM CIO Office
UITSUITS
UITS All-staff MeetingUITS All-staff Meeting
Wed., May 15, 2009Wed., May 15, 2009
QUESTIONS?QUESTIONS?