uwm cio office what happened to the computer lab? 1 beth schaefer associate director, client...
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UWM CIO Office
What Happened to the Computer Lab?
11
Beth Schaefer Associate Director, Client Services,
University Information Technology Services, University of Wisconsin–Milwaukee
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UWM CIO Office
UW-Milwaukee At A Glance
22
Enrollment 30,400
Undergraduate 25,000
Masters & Doctoral 5,000
Faculty & Staff 3,455
Central IT staff 125
IT student staff 175
Schools & Colleges 12
Programs:
Undergraduate 84
Masters 48
Doctoral 24
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UWM CIO Office
Computers on Campus
33
• 6 Public Campus Computer Labs450 Computers - Windows XP and Mac OSX
–Student Union
–Sandburg Residence Halls
–Lubar School of Business
–Daniel M. Soref Learning Commons - Library
–Curtin Hall (Mac Lab)
–Bolton Hall (Walk In, TechStore, TechRepair)
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UWM CIO Office
Computers on Campus
44
• 130 Web Kiosks across campus
• Multiple departmental and disciplinary specific labs
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UWM CIO Office
Computers on Campus
55
• Student Computer Ownership on Campus– Ownership of personal desktop – 49%– Ownership of Laptop – 83%– Percentage of students using labs – 19%
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UWM CIO Office
CCL Application Usage
66
•October 2008-October 2009
•Internet Explorer XP •Adobe Photoshop XP
•Microsoft Word XP •Microsoft Access XP
•Mozilla Firefox XP •Windows Media Player
•Real Player XP •Mozilla Firefox OSX
•Microsoft Power Point XP •Microsoft Notepad XP
•Adobe Acrobat Reader XP •Adobe Acrobat 8 XP
•Microsoft Excel XP •Adobe Acrobat Distiller XP
•Zip Genius XP •Microsoft Paint XP
•Minitab 15 Statistical English XP •Apple Safari Web Browser OSX
•Apple iTunes XP •ArcGIS Map XP
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UWM CIO Office
CCL Lab Users and Logins
77
• October 2008-2009– Total Users 62640– Total Login 578482– Average Number of Logins per day 1585
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UWM CIO Office
CCL Lab Users and Logins
88
• October 11-17, 2009 Student Union
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UWM CIO Office
Changes
99
• In the last year, we have:– Closed a 24/7 lab– Opened a 24/5 lab
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UWM CIO Office
Changes
1010
• In the last year, we have:– Unstaffed labs
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UWM CIO Office
Changes
1111
• In the last year, we have:– Remodeled labs
• Student Union• Daniel M. Soref Learning Commons - Library
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UWM CIO Office
Changes-Student Union
1212
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UWM CIO Office
Changes-Student Union
1313
• Enclosure walls brought down
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UWM CIO Office
Changes-Student Union
1414
• Enclosure walls brought down
• Unstaffed
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UWM CIO Office
Changes-Student Union
1515
• Enclosure walls brought down
• Unstaffed
• Food friendly
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UWM CIO Office
Changes-Student Union
1616
• Enclosure walls brought down
• Unstaffed
• Food friendly
• Louder area
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UWM CIO Office
Changes-Student Union
1717
• Enclosure walls brought down
• Unstaffed
• Food friendly
• Louder area
• Hours of operation expanded
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UWM CIO Office
Changes-Student Union
1818
• Enclosure walls brought down
• Unstaffed
• Food friendly
• Louder area
• Hours of operation expanded• “Parking Lot” vs. queuing up for computer
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UWM CIO Office
Changes-Learning Commons
1919
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UWM CIO Office
Changes-Learning Commons
2020
• 24/5 availability-Sunday to Thursday
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UWM CIO Office
Changes-Learning Commons
2121
• 24/5 availability-Sunday to Thursday
• Coffee Bar
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UWM CIO Office
Changes-Learning Commons
2222
• 24/5 availability-Sunday to Thursday
• Coffee Bar
• 200 computers-PC and Mac
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UWM CIO Office
Changes-Learning Commons
2323
• 24/5 availability-Sunday to Thursday
• Coffee Bar
• 200 computers-PC and Mac
• Classrooms/Teaching Labs
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UWM CIO Office
Changes-Learning Commons
2424
• 24/5 availability-Sunday to Thursday
• Coffee Bar
• 200 computers-PC and Mac
• Classrooms/Teaching Labs
• Group Study rooms
![Page 25: UWM CIO Office What Happened to the Computer Lab? 1 Beth Schaefer Associate Director, Client Services, University Information Technology Services, University](https://reader036.vdocument.in/reader036/viewer/2022062421/56649d985503460f94a83074/html5/thumbnails/25.jpg)
UWM CIO Office
Changes-Learning Commons
2525
• 24/5 availability-Sunday to Thursday
• Coffee Bar
• 200 computers-PC and Mac
• Classrooms/Teaching Labs
• Group Study rooms
• Library Services
![Page 26: UWM CIO Office What Happened to the Computer Lab? 1 Beth Schaefer Associate Director, Client Services, University Information Technology Services, University](https://reader036.vdocument.in/reader036/viewer/2022062421/56649d985503460f94a83074/html5/thumbnails/26.jpg)
UWM CIO Office
Changes-Learning Commons
2626
• 24/5 availability-Sunday to Thursday
• Coffee Bar
• 200 computers-PC and Mac
• Classrooms/Teaching Labs
• Group Study rooms
• Library Services
• IT Desk-double staffing
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UWM CIO Office
Changes-Bolton Hall
2727
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UWM CIO Office
Changes-Bolton Hall
2828
• Remodeling to accommodate TechStore
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UWM CIO Office
Changes-Bolton Hall
2929
• Remodeling to accommodate TechStore
• Move consultant station
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UWM CIO Office
Changes-Bolton Hall
3030
• Remodeling to accommodate TechStore
• Move consultant station
• Cosmetic changes-chairs, carpet, paint
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UWM CIO Office
Changes-Bolton Hall
3131
• Remodeling to accommodate TechStore
• Move consultant station
• Cosmetic changes-chairs, carpet, paint
• Group workstations seeing more use
![Page 32: UWM CIO Office What Happened to the Computer Lab? 1 Beth Schaefer Associate Director, Client Services, University Information Technology Services, University](https://reader036.vdocument.in/reader036/viewer/2022062421/56649d985503460f94a83074/html5/thumbnails/32.jpg)
UWM CIO Office
Changes-Bolton Hall
3232
• Remodeling to accommodate TechStore
• Move consultant station
• Cosmetic changes-chairs, carpet, paint
• Group workstations seeing more use
• Shortened hours of walkin support
– SRS Clickers and Wireless connectivity
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UWM CIO Office
Operational Changes
3333
• “Shift Supervisors” attend to labs with regular rounds
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UWM CIO Office
Operational Changes
3434
• “Shift Supervisors” attend to labs with regular rounds
• Security cameras
![Page 35: UWM CIO Office What Happened to the Computer Lab? 1 Beth Schaefer Associate Director, Client Services, University Information Technology Services, University](https://reader036.vdocument.in/reader036/viewer/2022062421/56649d985503460f94a83074/html5/thumbnails/35.jpg)
UWM CIO Office
Operational Changes
3535
• “Shift Supervisors” attend to labs with regular rounds
• Security cameras
• Signage
![Page 36: UWM CIO Office What Happened to the Computer Lab? 1 Beth Schaefer Associate Director, Client Services, University Information Technology Services, University](https://reader036.vdocument.in/reader036/viewer/2022062421/56649d985503460f94a83074/html5/thumbnails/36.jpg)
UWM CIO Office
Operational Changes
3636
• “Shift Supervisors” attend to labs with regular rounds
• Security cameras
• Signage
• Communication (web, guides)
• Strengthened relationships with partners on campus
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UWM CIO Office
Survey
3737
• Focusing on – "What did you come here to do?”– "Why did you come here today?”
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UWM CIO Office
Final Thoughts
3838
Not going away just yet
• Software and printing are still a draw
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UWM CIO Office
Final Thoughts
3939
Not going away just yet
• Software and printing are still a draw
• Collaborative space
![Page 40: UWM CIO Office What Happened to the Computer Lab? 1 Beth Schaefer Associate Director, Client Services, University Information Technology Services, University](https://reader036.vdocument.in/reader036/viewer/2022062421/56649d985503460f94a83074/html5/thumbnails/40.jpg)
UWM CIO Office
Final Thoughts
4040
Not going away just yet
• Software and printing are still a draw
• Collaborative space
• More multipurpose use