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TRANSCRIPT
Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
4/16/2020
Copyright 2020 RestaurantOwner.com 1
Coronavirus Town Hall Webinar
Welcome!Today’s event will be starting shortly.
Take-Out, To Go, Delivery Best
Practices
Surviving COVID-19
Jim Laube
Your Hosts
Joe EricksonMel Kleiman
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
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Webinar AgendaWebinar Agenda• Sanitation & Safety• Menu / Meal Replacement / Grocery
/ Pantry • Pickup / Curbside / To Go / Delivery• Order Entry / Phone Orders• Marketing / Social Media / Website• Profit Contribution / Break-even
• Town Hall / Interactive
• This webinar is being recorded
• You’ll see participant comments
• Links to resources will be included on the recorded webinar page
Webinar FormatWebinar Format
PLEASE PARTICIPATE!Collaboration is VERY powerful!
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
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Participant comments and questions viewable on webinar
recording page
Your Comments & QuestionsYour Comments & Questions
Participant comments and questions viewable on webinar
recording page
Your Comments & QuestionsYour Comments & Questions
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
4/16/2020
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Questions & Comments
Show/Hide Control Panel
QUESTIONS Tab
Type your Questions/Comments
Safety / Sanitation
FEARHow can you create confidence,
reassurance, sense of safety?
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
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Safety / Sanitation
Your guests’ PERCEPTIONS of safety/sanitation are now a MAJOR part of your guest experience!
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
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We have changed many of the ways we do business due
to COVID-19:
Offering contactless pickup
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
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Maintaining social distancing with our employees and guests
Requiring all guests remain in vehicles
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
4/16/2020
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Requiring team members use masks and gloves
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
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“extra precautions”
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
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Safety / Sanitation
What are you doing that’s working?
Menu / Meal Replacement / Grocery Items
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
4/16/2020
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Menu
Changes / Limiting / Specials
Limited Menu
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
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Wine List
“Prices are 30% off regular prices”
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
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Menu
$ Pricing $
Changes / Limiting / Specials
Wine List
“Prices are 30% off regular prices”
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Menu
$ Pricing $
Changes / Limiting / Specials
Are you doing any special pricing that’s working?
Menu
What’s working for you?
Changes / Limiting / Specials
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
4/16/2020
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Meal Replacement
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
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Cooking / Reheating Instructions
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
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Meal ReplacementWhat’s working for you?
Grocery / Pantry
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
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What’s selling? / How’s it working?
Pickup / Curbside / To Go / Delivery
Curbside Best Practices
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
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“Our parking lot is our drive-thru.”
Take-Out, To Go, Delivery Best Practices
Chris and Katie FrazierTexas Roadhouse
• Went from $100k per week sales to $500
• Already had online ordering thru POS
• Aggressive social media increased sales to $3,000 the next week
• Added home meal replacement and elaborate curbside presence
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Increased sales to $10k per week
Pickup / Curbside / To Go / Delivery
Curbside Best Practices
What’s working for you?
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
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Pickup / Curbside / To Go / Delivery
In-House Delivery
In-House Delivery- Involve your insurance agent/company- You may need non-owned auto liability
coverage- Check driving records – no DUI’s,
speeding tickets- Employees’ auto insurance must be
compliant with laws- Cell phone use policy while driving
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Pickup / Curbside / To Go / Delivery
In-House Delivery
How is this working?
Pickup / Curbside / To Go / Delivery
3rd Party Delivery
What’s working? / What’s NOT working?
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Ordering: Online / Phone In
Online Ordering Apps
Online Ordering AppsOnline Ordering Apps
Ordering Apps• ChowNow
• Restolabs
• NetWaiter
• CAKE POS-Sysco
• iMenu360
• GloriaFood
• Menufy
• Ordering.co
• Cloud Waitress
• Paytronix
• Snapfinger
• Square Online Store
• eDeliverApp
• orders2.me
• 9Fold
• Skip the Commission
• RestroApp
• Toast
• CAKE POS
• Upserve
• Others integrate with apps
POS Systems
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
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Ordering: Online / Phone In
Phone In Best Practices
Phone In Best Practices
• Manager – key person
• Script
• Name and number
• Suggestive sales
• POS entry
• Review order
• Pickup instructions
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Marketing / Social Media / Website
Marketing / Social Media / Website
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Marketing / Social Media / Website
What’s working for you?
Profit Contribution / Break-even
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Step 1 – Menu CostStep 1 – Menu Cost
Step 2 – Gross Profit ContributionStep 2 – Gross Profit Contribution
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4/16/2020
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Step 3 – Break-even CalculationStep 3 – Break-even Calculation
Downloads available on recorded webinar page
Community Support
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
4/16/2020
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“How did you and your restaurant help during the Great Pandemic?”
Have a good answer to . . .
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
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You will receive an email tomorrow!
Webinar Recording & Participant CommentsWebinar Recording & Participant Comments
Just 4 very shortquestions!
Please Give Us Your FeedbackPlease Give Us Your Feedback
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
4/16/2020
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Special COVID19 Resources PageSpecial COVID19 Resources Page
Survey results
Webinar recordings & notices
Industry resources
Financial assistance info
Updated daily
https://www.restaurantowner.com/covid19
https://www.restaurantowner.com/virus
Q&AQ&A
Questions
Additional questions to [email protected]
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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices
4/16/2020
Copyright 2020 RestaurantOwner.com 34
Coronavirus Town Hall Webinar
Thank you for attending!
Take-Out, To Go, Delivery Best
Practices
Surviving COVID-19
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