PERSONAL PARTICULARS

Name: Lee Chia Ying Valerie Date of Birth: 24 November 1986 Gender: FemaleNationality: SingaporeanEmail: val_leecy@hotmail.comContact Number: 8157 1846

PERSONALITY AND SKILLS

I am a self-motivated and highly results-driven individual who is always looking to obtain new knowledge and skills so as to create challenges for myself. Currently leading a team, to my colleagues and counterparts, I have proven myself to be initiative and reliable. I am able to work independently and contribute effectively as a team player. Having been in the Operations for 8 years, I have seen my ability to adapt to new and changing situations. I have also been tasked to manage client servicing, and have developed good communication skills in both in written and verbal language.

WORK EXPERIENCE

CUSTOM HOUSE SINGAPORE PTE LTDTeam Leader (Year 2012 – Till current)

Lead the shareholder services team in providing fund administration services to clients

Manage queries/escalations from investors, fund managers and counterparts Review private placement Perform due diligence checks on investor accounts, follow up with investors on

outstanding KYC documents Oversee various reporting processes, to clients and financial regulatory institutions Authorize settlement of redemption payments, crystallization processes and

updates/creation of investor accounts Ensure trade orders are processed Review monies are reconciled in cash accounts

CITIBANK N.A SINGAPOREFund Administrator (Year 2011 – Year 2012)

Manage queries from investors and fund managers Review onboarding of new funds Perform due diligence and NESS checks on investors, follow up with investors on

KYC documents Account opening for new investors Process trade orders and management fee rebates Distribute daily/monthly statements and contract notes to investors Prepare payment instructions and perform mift call-backs with fund managers Perform mift call-back with investors with regards to updating of static data Weekly and Monthly MIS reporting Identify US Investors Perform reconciliation on monies in cash account

Manage audit requests

HSBC SECURITIES SERVICE (TRANSFER AGENCY) PTE LTDFund Administrator (Year 2007 – Year 2011)

Manage escalation and exceptional handling Investigate errors and follow up on errors rectification Process trade orders from fund managers and distributors Account opening and other static data maintenance Manage clients enquiries within stipulated timeline Prepare credit memos to banks and process payments Issuance of cheque payment of redemption proceeds to unit holders Sighting of subscription and redemption monies Monitor outstanding payments and follow up with relevant parties Reporting of trade confirmation orders to fund managers and distributors Process transfer of unit holdings Prepare daily sales progress of funds report to fund manager Check total redemption amount of the day does not exceed 10% limit and report

status to fund manager Prepare commission invoices payable to sales agents Issue commission and trailer invoices to distributors Raise service requests to improve process/system related issues Resolve discrepancies in trade order and settlement trades with fund manager Liaising with printing vendors for fund manager requests to send letters to clients Provide weekly subscription and redemption report to fund manager Rectify issues on errors in account and transaction maintenance

FASHION LABORATORYSales Assistant (Year 2002 – 2006)

Liaising with suppliers Underwent training to understand customers’ needs and shopping mentality. In charge of an outlet at Compass Point

COMPUTER / SOFTWARE SKILLS

Paxus, Flexcube, Business Object (BO), SHARP, Microsoft Office (Word Processing, Excel Spreadsheet, Access and PowerPoint).

EDUCATION

Ngee Ann Polytechnic 2004-2007Diploma in Information Technology

Mayflower Secondary School 1999-2003GCE – O Level

Jing Shan Primary School 1993-1998