value chain – opportunities – first/last mile€¦ · first and last mile paves the way kevin...

Value Chain – Opportunities – First/Last MileModeratorMike ComstockCo-FounderUrsa Major Associates

Kevin McAdamsVice President, Delivery OperationsU.S. Postal Service

Wayne HaubnerChief Technology OfficerEscher Group

Brad RuffkessFounderBoxLock

ResidentialLockers

Residential access

Alternate delivery

sites

Retail Location

Delivery consol. service

Consumer scheduled

Off-site lockers

Carrier scheduled

Inventory location

©Ursa Major Associates, LLC

June 2019

On The Road To Growth:First and Last Mile Paves the Way

Kevin L. McAdamsVice President, Delivery & Retail Operations

GROWTH DRIVEN

02

GROWTH DRIVEN

03

GROWTH DRIVEN

04

GROWTH DRIVEN

05

• Brand• Access• Frictionless• Visibility• 230K Mobile Access Points

• Autonomous Retail Office• Self Service Kiosks• Future Retail Office• Parcel Locker• Personalized Pick Up locations

GROWTH DRIVEN

06

GROWTH DRIVEN

07

Bringing Insight To Enhance The Customer Experience

“I always use “If it fits, it ships” boxes. They hold more than you’d think and at a great fixed rate. Ships overnight! Use flat rate boxes and usually arrives the next day.” - USPS Customer, 2019

01 Customized Delivery02 Flexible Delivery

05 Real-Time Communication

03 Enhanced Visibility04 Dynamic Routing

06 Data Collection07 Same Day Delivery

08 Seven Day Delivery

GROWTH DRIVEN

Thank You

Copyright ©2019 Escher Group Holdings Ltd. All rights reserved.

Wayne HaubnerChief Technology OfficerEscher Group [email protected]

First Mile, Last MileOpportunitiesInnovation, Inspiration, and Obligations


Have you ever

looked for a

redcaron a

highway?


First Mile /Last MileInnovations


Have you ever

looked for a red car on

the highway?

Drone delivery

Photo : Joseph Scalea

of kidney for

transplant


Have you ever

looked for a red car on

the highway?

vital medical supplies

Parachute


Buy onlinePickup at

store

Photo : Optimia Signs

Just in time baby

shower gift!


Whatmakes

INNOVATIONpossible?

Unconstrained thinking

Investments in infrastructure

Collaboration across industries and disciplines

Public-private partnerships

Leverage the local environment

Accelerate every step


Customer Expectations

Intimate unified experience

TransparencyReal time updates

Convenience Flexibility Personalized

InteractiveAbility to adapt, modify, and change

Speed“I want it now!”


Technology to Enable Innovation

Real TimeData

• Streaming analytics

• Federated data sources

Algorithms

• Machine learning

• Predictive analytics

• Optimization

Collaboration

• Machine to Machine

• Organization to Organization

• Internet of Things

• Smart Cities

Autonomous Operations

• Self driving vehicles

• Self organizing machines

User Experience

• Omni channel

• Interactive

• Convenient


Final Thoughts

Technology is available

Focus on people and experience

Collaboration is critical

[email protected]

value chain – opportunities – first/last mile€¦ · first and last mile paves the way kevin...

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