Value of UpgradeMicrosoft Dynamics NAV 2009

Why Do Customers UpgradeReason for upgrade

Staying on current technology

Access to new functionality

Increased productivity

Ability to integrate systems

Get closer to standard products

Corporate decision from HQ

0% 10% 20% 30% 40% 50% 60%

Source: Microsoft Dynamics NAV customer survey on upgrading (in Germany, Netherlands, Spain, United Kingdom, and United States)

Why Do Customers UpgradeUpgrade benefits realized

Source: Microsoft Dynamics NAV customer survey on upgrading (in Germany, Netherlands, Spain, United Kingdom, and United States)

Higher quality systems

Better performance

Higher process productivity

Higher user productivity

Better integration in company

Better integration to other software

Lower IT costs

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

High30%

Medium19%

Low47%

n/a4%

Complexity of last upgrade

DSAT14% n/a

3%

SAT83%

Satisfaction with last upgrade

Business Ready Customer CareBusiness ready enhancement plan

InfluenceCustomerSourceKnowledge BaseUnlimited Online TrainingCommunity and Newsgroups

ChoiceInvestment protection benefitsProtected List PriceTransition Investment CreditSupport Lifecycle

VisibilityUpgrades, Services Packs, Hot-fixesResearch and developmentNew product value in product roadmap

Microsoft Dynamics SupportExtended support now available

Self-Help Online Support (10 yrs +): Customized

Mainstream Support Phase (5 yrs): Hot fixes, tax/regulatory releases, security updatesExtended Support Phase (5 yrs): Hot fixes, tax/regulatory releases

1 3 4 5 6 7Years 2

Date

of

Genera

lAvaila

bili

ty

5 yearsMainstream

Support

+5 yearsExtendedSupport

8 9 10

NEW!

Self-Help Online Support 10+ years

NAV 5.0

Basic Upgrade EvaluationsUpgrade business case example

Micrsoft Dynamics NAV 3.60

functionality and

technology used

Microsoft Dynamics NAV

3.60 functionality

not used

”What’s New”

Navision 3.70 – NAV

2009

Localizations – legal

updates

Get closer to standard

Add-on solutions

Technology Basic upgrade considerationsHow much has your business grown since your initial deployment?

What are your new business requirements for remaining competitive?

What functionality and technology are required to meet your requirements?

What functionality and technology are applied today compared to innovation available with latest version?

What can be “un-customized” to move closer to standard Microsoft Dynamics NAV or add-on solution?

Innovations = Upgrade Value

Microsoft Dynamics NAV 2009

New FeaturesRoleTailored user experience

Microsoft SQL Server Reporting Services

Web Services

New 3 tier architecture

Microsoft Dynamics NAV 5.0

ImprovementsInventory Costing

Jobs (+now in Bus. Essentials)

Item Tracking

Service Order Handling

Account Schedules

Microsoft Dynamics SureStep

General improvements (SP1)

Outlook Integration (SP1)

NAV SQL Option (SP1)

New FeaturesSales and Purchase Document Approval

Prepayments

Intercompany Purchase Cost Distribution

Microsoft Office XML

Record Links

Windows Live Local Search

Mobile

Microsoft Dynamics NAV 4.0

ImprovementsConsolidation

Navigation

New FeaturesBusiness Analytics

Business Notification

Campaign Pricing

Intercompany Postings

Item Budget and Analytics Reports

Manufacturing Foundation

NODBC Driver

Outlook Interface

Partial Payment

Pre-defined KPIs

Setup Checklist Wizard

Standard Cost Worksheet

Supply Planning

XMLport Object

Unapply/Reverse Journal Postings

SQL Performance Improvements

Posting 20-30% fasterImprovements gained by

Sum calculation and insert speed up to 3 times faster

NAV 5.0 Classic NAV 5.0 SQL0

5

10

15

20

25

30

35

Mill

iseco

nds

Chart of Account Simulation

NAV 5.0 Classic NAV 5.0 SQL0

200

400

600

800

1000

1200

1400

Mill

iseco

nds

Create and Post Sales Order

* Only SQL Enterprise edition and with SIFT indexes present

NAV 2009 BenchmarkingUser Experience of Microsoft Dynamics NAV 5.0 and Microsoft Dynamics NAV 2009

Short introduction to the core concepts through a pre-recorded video tutorial No prior experience of Microsoft Dynamics NAV 20 people matching Susan (Order Processor) profile22 people matching Phyllis (Accounting Manager) profile13-14 core tasks

Benchmarking Results

Testers had no prior Navision/NAV experience, and were given only short, core-concept training

Classic RTC0

10

20

30

40

50

60

70

Perc

enta

ge

Success Rate

Classic RTC0

10

20

30

40

50

60

70

80

90

Perc

enta

ge

User Satisfaction

Upgrade Considerations

Stay current – upgrade to Microsoft Dynamics NAV 2009 based on your business caseWeb Services opportunityClassic or RoleTailored ClientPerformance gains

Upgrade to Microsoft

Dynamics NAV 2009

If ISV or Add-on solution is not availableon Microsoft Dynamics NAV 2009 short term

Upgrade to Microsoft

Dynamics NAV 5.0 (SP1)

Upgrade Business CaseKey factors for making the upgrade decision

Revenue Gains

Cost Savings

“No investment”

RisksLicense Costs

Upgrade Costs

Maintenance Costs BREP Costs

Training Costs

Hardware Costs

Conclusion: Upgrade if ROI of upgrade business caseis positive before next version is released

Maximize Your BusinessBy upgrading your software

Value from new functionality andtechnology innovations

Make your current users more productiveReplace old systems with MicrosoftDynamics NAVIntegrate Microsoft Dynamics NAV better with your existing systems including Microsoft Office Increase return on investment

Reduce Maintenance CostsGet closer to standard – reduce customizationsAdopt available add-on solutions

Reduce Upgrade Costs Document your solution/customizationsUtilize Microsoft Dynamics SureStep and Rapid Implementation Methodology

Revenue Gains

Cost Savings

“No investment

” Risks

License Costs

Upgrade Costs

Maintenance Costs BREP Costs

Training Costs

Hardware Costs

Appendix

Enhancement comparison tables

© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after

the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.