values
DESCRIPTION
value and emotionsTRANSCRIPT
Emotions Defined
Feelings experienced toward an object, person, or event that create a state of readiness
• Make us aware of events that may affect personal goals
• Emotions are directed toward something
OrganizationalBEHAVIOR
MCSHANE VON GLINOW
17 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
• Positive Affectivity - extent to which individuals experience wide shifts in their emotional states
• Negative Affectivity - a perpetual bad, or negative mood– Not related, or ends of a continuum
• Attitudes - cluster of beliefs, assessed feelings, and behavioral intentions toward an object
OrganizationalBEHAVIOR
MCSHANE VON GLINOW
18 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
Emotional IntelligenceEmotional Intelligence
• - ability to monitor your own and other’s emotions, to discriminate among them, and to use the information to guide your thinking and actions
– Self-awareness• self-monitoring
– Self-regulation– Self-motivation– Empathy– Social Skills
OrganizationalBEHAVIOR
MCSHANE VON GLINOW
19 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
OrganizationalBEHAVIOR
MCSHANE VON GLINOW
20 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
EmotionalIntelligence
Self-Awareness
Self-Regulation
Self-Motivation
SocialSkill
Empathy
Emotional IntelligenceEmotional Intelligence