Hyundai ranked number one in the industry in Intellichoice’s

Best Certified Pre-Owned (CPO) Programs for 2012 in the

popular brand category – topping Mini, Toyota and Honda

after moving up from third last year to take over the industry

lead.

“Having America’s Best Warranty™ on our pre-owned vehicles is just another example of

how Hyundai stands behind our quality, allowing us to grow in an extremely competitive

market,” said Sam Brnovich, executive director, Sales Planning and Retail Operations,

Hyundai Motor America. “By continuing to certify our best used cars, Hyundai remains

focused and committed to both new and pre-owned customers.”

The pre-owned program and pre-owned warranty provide buyers with an added level of

comfort and satisfaction with their vehicle purchase. Besides the great fuel economy,

safety, style and technology found in all Hyundai vehicles, Hyundai’s enhanced Certified

Pre-Owned vehicle program provides buyers with:

10-year/100,000-mile powertrain warranty

150-point inspection

Roadside assistance

Rental car coverage

Towing coverage

Travel breakdown coverage

90-Days of No-Charge XM Satellite Radio

Free CARFAX Vehicle History Report

Vehicles up to five model years old with less than 60,000 miles are eligible

“We congratulate Hyundai for the great strides they have made with their Certified Pre-

Owned program in recent years, culminating in their win for best overall program for 2012

in the Popular brands category,” said Tyler Schulze, vice president and general manager,

IntelliChoice. “Consumers evaluating the purchase of a CPO vehicle can be confident that

the Hyundai program is an excellent choice in terms of program offerings and benefits.”

IntelliChoice has conducted the CPO analysis for the last thirteen years.

January 2012

The Van Horn Compass Your Pathway to the Past, Present, and Future

Inside this issue:

From The Desk Of

Mike Tasche

2

How To Take Care Of

Your Vehicle In Winter

4

The All New Genesis

Coupe

5

Hyundai Fundai Activity 6

Donna’s Cooking

Corner

7

Christmas With Santa 8

Coupons 9

Editor In Chief: Tina Tasche

3512 Wilgus Ave.

Sheboygan, WI

53082-1144

Main Line:

(920) 457-3608

Toll Free:

1-800-236-9888

Source: HyundaiNews.com

HYUNDAI’S CERTIFIED PRE-OWNED PROGRAM WINS

INTELLICHOICE AWARD FOR 2012 BEST OVERALL PROGRAM

Hello Everyone,

First of all let me thank all of you that took advantage of our large inventory and purchased a vehicle from us. The

good news is we delivered 141 vehicles in December. We delivered over 50 different makes and models to custom-

ers in over 38 different zip codes, and 5 different states. Texas took the long distance honors with three vehicles

sold to customers there. Another great thing to see is 45 of those vehicles were Hyundai’s and we also delivered

close to half of our total vehicles to residents of Sheboygan County. Helping local customers get their dream car is

something we take very seriously.

Question of the Month

When I bought my car from Van Horn I noticed the family like atmosphere and the real care you showed to-

wards me, the customer. After that, each time I enter your dealership I always notice so many familiar faces

and the continued care.

My question is how do you keep all of your customers and employees happy?

First of all, thank you for noticing what we’re really all about. Customers have many choices

when purchasing a vehicle. I would guess there are upwards of 2,000 vehicles available in

Sheboygan County. These vehicles are offered by maybe a dozen or more dealerships. We

know that a happy customer is a customer that will come back again to purchase more cars.

We also understand that happy customers will refer their friends, neighbors, and relatives to

that dealership.

Why We’re Different From Traditional Dealerships

The first thing that customers want is a staff that is willing to listen to their needs and help you find an affordable

and dependable vehicle. So we like to get to know our customers. We want to be a part of your lives. We will high

five you when something exciting happens and we will also be saddened when things are not going so well. Same

thing goes for our employees; we are a part of their lives and spend a lot of time together.

Next we like to continue to offer new things. We have a customer service department that

stays in touch with you. This is seen with these newsletters, phone calls, emails, Facebook,

and our website.

Everyone that buys a vehicle from us is set up with an online service appointment setting sys-

tem. We offer you a chance to create a Google Testimonial and take a Hyundai survey. We

take your picture and offer you the chance to receive a mouse pad. To finish things off we

have a great Facebook Reward Program which just celebrated it’s first birthday!

Special Events For The Whole Family

We offer the opportunity to get involved with Halloween parties and other offerings like Nominating a Family in

Need. Last year we gave out over $1,000 in this area alone. We have weekly and monthly drawings for prizes.

From The Desk Of Mike Tasche

Page 2

Page 3

Most recently there was the Christmas With Santa party for the kids. We had over 40 families

bring in their children to meet Santa and everyone left with a nice gift. These programs will

continue and we are always searching for new ideas to make the Van Horn experience second

to none.

We’re Here For You After The Sale

Next if problems do arise, we are committed to respond immediately. We can’t always fix eve-

rything that happens, but as I said before, happy customers keep coming back. We try to put

ourselves in your shoes. What would we want to see if we had a similar situation with a busi-

ness we deal with. Usually there is an amicable solution to keep everyone happy. Our contin-

ued success is seen by the fact that we have 1,000’s of happy customers.

One very big thing you notice when you buy a vehicle from us is we stay in touch with you.

This is important because you need to know about new sales, service specials, events, and just other things that are

happening at our dealership. There is usually some way that you can connect with us or just help us promote our

good business name by offering your great experience to others. Our surveys and testimonials are growing and the

word is definitely getting around that Van Horn Hyundai is a family friendly business offering great vehicles.

We Reward You For Staying Connected With Us

Finally, we believe in giving more than is expected and offering rewards for staying con-

nected. Our Facebook program and dealership display items are great examples of offering

great rewards. Over the past year we have offered hundreds of items for staying connected.

Christmas Presents, Thanksgiving Meals, Mothers and Father’s Day gifts, Car Care Books,

large stuffed animal toys for the kids, Breast Cancer Awareness Gifts, Brewers Tickets, Pam-

per Your Pets Prizes, Coloring Book Contests, Memorial Day Prizes, 4th of July Prizes, Oil

Changes, and finally cash prizes up to $100.

If you were the winner of some of these great prizes, congratulations! If you haven’t won yet stay connected be-

cause your time is coming.

I can tell you that we intend to continue these and more events in the future. Please share the news with your

friends, neighbors, and relatives. Van Horn and Hyundai really are the dealership and manufacture that covers you

for everything you need.

I hope you all enjoyed this information and I’m sure there will be more to come very soon. If you have any sugges-

tions or things you would like me to talk about in future editions of our Van Horn Compass please email me at

miket@vanhornhyundai.com

Michael Tasche General Manager

1. Make sure all snow and ice is removed from wiper area and lift wipers

from windshield.

2. Do not pound ice that is on vehicle with ice scraper. This will cause dents

and scratches in paint.

3. Do not use a broom to remove snow off vehicle. There are actual snow brooms that

make the job a lot easier. See the parts department for details.

4. Do not leave your fuel tank on empty. If temperature is below 10 degrees use a

isopropyl in gas tank to prevent gas from freezing.

5. Do not wash your vehicle if the temperature is below 20 degrees. It can cause fuel

doors, vehicle doors, tailgates and lock cylinders to freeze.

6. If there is a heavy snow fall and your vehicle starts to shimmy or vibrate while driving

you may have snow packed in your wheels. Take your vehicle to a hand held car wash

and spray wheels to remove ice buildup.

7. Make sure you always have winter washer fluid to keep windshield clean for visibility

and from freezing.

8. It is always a good idea to keep gloves, blankets and jumper cables in your vehicle just

in case of an emergency.

9. Make sure all windows including windshield and back glass

are clear of ice and snow before driving.

10. Be aware of the temperature outside. Roads can turn slippery

from one area to the next and black ice can form.

Page 4

The Van Horn Compass

How To Take Care Of Your Vehicle Through The

Winter Months

By: Marsha Kluss

Page 5

You HAVE to see the all new Hyundai Genesis Coupe at the Autoshow in Chicago or

Milwaukee. This could be the future standard of sports cars. The finished product

incorporates quite a few cues from other Hyundai’s like the Veloster.

I imagine this will be another Hyundai that we can hardly keep on the lot!

While the Genesis coupe is one of Hyundai’s upscale and more unique models, it was styled

to resemble some of Hyundai’s other models. You will see some hints of Elantra and perhaps

even the Accent.

The overall design reminds me quite a bit of that used on the Veloster — and seeing as that

model is also trying to serve as a (smaller) sporty coupe we’re not shocked to see Hyundai’s

giving both cars some similar design DNA.

Expect more information to emerge over the next few months as the facelifted Genesis

Coupe is expected to publically debut this month.

Leave it to Hyundai to set the bar high for the competition.

To learn more about any of this and all the incredible Hyundai products ask for Francis

“Baldy” Calteux in the sales department.

The All New Genesis Coupe By: Francis Caltetux

Page 6

Hyundai Fundai Activity By: Sheng Xiong & Crissy Ziegler

New Year’s Puzzle

Unscramble each of the clue words.

Take the letters that appear in boxes and unscramble them for the final message.

Page 7

DONNA’S COOKING CORNER By: Donna Tasche

Brown hamburger and Italian sausage and drain and cool

to room temperature.

Grate Spam in large bowl add cooled meat, minced on-

ion, red pepper, oregano, pizza sauce, shredded cheeses

and mix well.

Heat broiler.

Spread evenly onto bread and broil until cheese melts and

crust starts to brown. Watch as it cooks fast.

For best results use few days old bread. Store remainder

in refrigerator.

Spicy pizza burgers

¾ lb browned hamburger

½ lb browned Italian sausage

1 large can Spam grated

¼ cup Minced onion

1tbsp crushed red pepper

2 tbsp oregano

2 14 oz jars pizza sauce

1-cup cheddar cheese (shredded)

1-cup mozzarella cheese (shredded)

Page 8

The Van Horn Compass

Christmas With Santa December 17,2011

Page 9

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WWW.VAHORNHYUNDAI.COM

WWW.FACEBOOK.COM/SHEBOYGANHYUNDAI