vantaan kaupunki vanda stad the danger of ”a returning boss” mikko t. nenonen md, phd, mba -...
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VANTAAN KAUPUNKIVANDA STAD
The Danger of ”a Returning Boss”
Mikko T. Nenonen MD, PhD, MBA - Talent Partners
Public Consulting Ltd
Timo Aronkytö MD, MBA– City of Vantaa
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VANTAAN KAUPUNKIVANDA STAD
Never express yourself more clearly than you are able to think.
Niels Bohr
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VANTAAN KAUPUNKIVANDA STAD
The Danger of ” a Leaving Boss”
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VANTAAN KAUPUNKIVANDA STAD
The Boss (manager/leader) leaving an organisation
The role and the actions of the boss (manger/leader)
Why to leave the organisation?Collect experience, skillsCareer development
Why to come back to the organisation?To share and revitalise organisationTo destroy the organisation(?)
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VANTAAN KAUPUNKIVANDA STAD
Organisation is a System
Organisation (Leader) is a system
Boss leaving changes the ”equilibrium”
BUT a system with a culture (organisational culture)
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VANTAAN KAUPUNKIVANDA STAD
System is complementary whole like Yin and Yang –
The boss determines the direction with/of the org. using power
Power
DirectionBeing complementary and alternative, they are not dissociable.
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VANTAAN KAUPUNKIVANDA STAD
RISKS?
PROSPERITY and SUCCESS ? or a CHAOS and FAILURE?
The Danger of ”a Returning Boss”
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VANTAAN KAUPUNKIVANDA STAD
Conscious and unconscious mind of the
boss
Conscious and unconscious elements of
the culture of the organization
How is it possible to assess the change of the unconscious?
the habits, assumptions, understandings, values,
judgments
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VANTAAN KAUPUNKIVANDA STAD
When the Boss returns
Development has taken place in the organisation (conscious, unconscious; organisational culture drift) and the boss has changed (learned something)
Questions:
1. Is he/she (and the mind; unconscious) returning to the same place and time what hhe/she left
2.Is he/she returning as a different person and with different skills (values, attitudes, beliefs etc) to an organisation which has developed (with its culture) during his/her absence
“2” leads to a conflict and fight about power as DIRECTIONS differ
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VANTAAN KAUPUNKIVANDA STAD
Failure of Successful Return
Strategic shift from customers to internal politics.
Conflicts of interest, Power fights, Energy wasted.
Informal approaches to gain power through “evil” means; POLITICSTalented people leave
Factors contributing to politics• Pyramid-shaped organization structure• Subjective standards of performance• Environmental uncertainty and turbulence• Emotional insecurity• Machiavellian tendencies• Disagreement over major issues
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VANTAAN KAUPUNKIVANDA STAD
Politics – Using Unethical influence tactics
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VANTAAN KAUPUNKIVANDA STAD
Transactional Analysis (TA)A method to assess game playing
A psychoanalytic theory of psychology developed by psychiatrist Eric Berne in the late 1950’s
Very useful for • Analysing interactions with others• Improving communication with others
Berne, Eric (1964) Games people Play
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VANTAAN KAUPUNKIVANDA STAD
Transactional Analysis: Essential Principles
People’s interactions are made up of transactions
These involve a stimulus and response
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VANTAAN KAUPUNKIVANDA STAD
Transactional Analysis: Essential Principles
Earliest transactions include
Stimulus: I cry
Response: I get fed
Stimulus: I wet my nappy
Response: My nappy is changed
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VANTAAN KAUPUNKIVANDA STAD
Transactional Analysis: Essential Principles
Three Ego States:
Parent
Adult
Child
P
A
C
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VANTAAN KAUPUNKIVANDA STAD
The Parent
Unconsciously acting in similar ways to our parents
Can be:
Nurturing: permission, security, guidance
Critical: controlling
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VANTAAN KAUPUNKIVANDA STAD
The Adult
Living in the present and responding to situations through rational thought.
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VANTAAN KAUPUNKIVANDA STAD
The Child
Unconsciously reverting to
childhood behaviours
Primitive
Impulsive
Demanding
Creative
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VANTAAN KAUPUNKIVANDA STAD
TA - Life Positions
I’m not OK, you’re not OK‘This is terrible, we’ll never succeed’
I’m not OK, you’re OK
‘I wish I could do it as well as you do’
I’m OK, you’re not OK
‘You’re not doing it right, let me show you’
I’m OK, you’re OK
‘We’re making good progress here’
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VANTAAN KAUPUNKIVANDA STAD
Transactions
Complementary:
‘What time is it?’
‘Three o’clock.’
Crossed:
‘What time is it?’
‘Forget about what time it is, get that report finished.’
Ulterior
‘What time is it?’
‘What time do you think it is?’
‘Beer o’clock?’
‘Exactly!’
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VANTAAN KAUPUNKIVANDA STAD
Strokes
Strokes are the recognition one person gives another
These begin in infancy as hugs
Later in life become more verbal/abstract
Positive Strokes:
Praise
Positive feedback
Compliments
Expressions of appreciation
Good reports
Negative Strokes:
Non-constructive criticism
Negative judgements
Insults
Expressions of disapproval
Bad reports
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VANTAAN KAUPUNKIVANDA STAD
Games
Crooked or covert exchanges of strokes
Regularly repeated interactions with ulterior motives
Often the players of these games are not conscious they are doing this
But sometimes they are!
A good example of a game that we are all familiar with is:
‘Why don’t you/Yes but…’
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VANTAAN KAUPUNKIVANDA STAD
Returning Boss examples
How potentially positive transactions can
go bad…
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VANTAAN KAUPUNKIVANDA STAD
Adult to Adult:Boss: “Our customer service needs some improvement”
PP
A A
C C
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VANTAAN KAUPUNKIVANDA STAD
Organisation: “You think that with your new degree .. ”
PP
A A
C C
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VANTAAN KAUPUNKIVANDA STAD
Boss’s response :“Yes, I am MBA from.. And this organisation has gone to dogs
while..”
PP
A A
C C
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VANTAAN KAUPUNKIVANDA STAD
Organisation: “Sir, you are partly right, I suppose…”Boss: “ But still, we have lots of assets together..:”
PP
A A
C C
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VANTAAN KAUPUNKIVANDA STAD
Boss:But, nevertheless, you have failed to fulfil my expectations
while I was away..:”
PP
A A
C C
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VANTAAN KAUPUNKIVANDA STAD
Organisation:“sorry, but …”Boss:
PP
A A
C C
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VANTAAN KAUPUNKIVANDA STAD
Gossiping…, Politics
PP
A A
C C
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VANTAAN KAUPUNKIVANDA STAD Managing Conflict Strategies when
Playing - Intervention Styles
Assertive
Unassertive
Collaborating
Accomodating
Forcing
Avoiding
CooperativeUncooperative
Compromising
ORGANISATION READINESS TO CO-OPERATE
RETURNING BOSS
P
A
C
SPACETIM
E
Mod. from Thomas-Killman, Berne 1964
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VANTAAN KAUPUNKIVANDA STAD
“I never give them hell. I just tell the truth and they think its hell.”
Harry S. Truman