verizon crowdtap case study
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TRANSCRIPT
Verizon VIPs
Engaging Peer Influencers
To Drive Brand Advocacy
Defining Influence
Source: Fast Company, Is the Tipping Point Toast?; Apr 2008
Two schools of thought
Influence flows throughsmall groups
AdAge Digital, How Content is Really Shared: Close Friends, Not ‘Influencers’; Mar 2012
Source: Facebook, Anatomy of Facebook; Nov 2011
Peer influencers are most of us
0 50 100 200 500 1,000 5,000
Social Laggards Peer Influencers Social BroadcastersSmall, underdeveloped
social graphAverage network size of
close, personal connectionsMany loose, impersonal
social connections
Popu
latio
n
Network Size
The Power of Peer Influence
Source: Crowdtap, 1000 people surveyed; Jan. 2012
Recommendations from peers drive sales
Peer recommendations are themost trustedsource of product information
Source: Nielsen, Consumer Trust in Online… Grows; Apr. 2012
9.6 MillionConsumers
50KInfluencers
*Based on data from Crowdtap program norms
Peer influence is now scalable
Turning Peer Influence Into Advocacy
Identify the source of influence
Start with your brand’s fans
Let influencers actually influence
Would you be more inclined to sign up for a data plan if we offered free tethering?
Advocacy is ongoingnot a campaign
Peer Influence in Action
We looked to drivedeeper engagement
VerizonunlockeduntappedEngagement
Verizon sought a solution to activate its most passionate advocates
Identify Activate Amplify
AdvocacyAnywhere
Through the VIPS, Verizon built a program that would drive
Online Offline Mobile
PinterestContent Creation
In-Home Demos
Content Distribution
Testimonials and Reviews
Insight Gathering
Drive to Retail
Game Mechanicssupercharge participation With Recognition
+500pts
+250pts
+1000pts
Engaging VIPs to drive Social Advocacy
12KTweets
50KFB Posts
186Blogs
3KDiscussion
Posts
750KContent Shares
3KPhotos
Fully measurable online & offline inReal Time
Creating a scalable
SocialAdvocacy
mediachannel
v
35,000+Advocates
8.1MSocial Reach
41M Social Impressions Reach
1.1MEngagements
27%Advocacy (NPS)
8%Brand
Preference
a a18%Purchase Intenta
Iskra DobrevaSocial Media Strategist
@iskradobreva
Brandon EvansCEO, Founder
@brandone