version 1 - startechies.in · supported sharepoint versions sharepoint 2016 on-premise sharepoint...
TRANSCRIPT
07-05-2019 FAQ 1
FAQ
The FAQ (Frequently Asked Questions) plays a pivotal role in all the organization to support different levels of users with daily operations, protocols, policies and others.
This FAQ add-in is to support the Organization’s using SharePoint as a primary or secondary platform. The add-in uses the default SharePoint authentication and authorization. The questions and answers lists can be stored either in App Web or Host Web.
BODACIOUS ADD-IN FEATURES
Easy configurations for the SharePoint administrators.
Separate administrator dashboard is available for the configuration and maintenance of the FAQ.
Configure where your content is stored either in App Web or Host Web.
Autocomplete search for Questions.
The answers to the questions can be Enhanced Rich HTML Content.
Categorized search for Questions and Answers.
Most popular and latest questions were displayed on the Dashboard.
Copy link to the Q&A to share with other colleagues or friends. The copied link will directly
navigate to the Q&A.
Responsive design for multiple device access.
Ability to Activate or Inactivate categories or Q&A at any time to make it hidden from the regular
users.
Able to find the information within 1-2 clicks.
Most simple, responsive UI with easy administration of question and answers.
Add-in is provided with sample data for your reference.
Supports on Multiple browsers like IE, Edge, Firefox, and Chrome.
ADVANTAGES OF USING THIS ADD-IN
Reduce support calls.
Reduce emails from users requesting assistance on operations or procedures.
Publishing the rules and procedures as a web page instead of providing a lengthy document.
One FAQ for the entire organization by categorizing the questions.
07-05-2019 FAQ 2
SUPPORTED SHAREPOINT VERSIONS
SharePoint 2016 On-Premise
SharePoint Online.
SUPPORTED LANGUAGES
English
Dutch
CONFIGURATION
Once you had acquired the add-in from the SharePoint add-in store, the add-in will be installed. Once installed, please follow the below steps to configure the add-in.
Note: This is a full page add-in.
Before configuring the add-in, you need to specify the administrator for this add-in. If the admin
group is not configured, then the below screen is shown when you navigate to Add-in page. The
screen has the GIF image which shows the process of creating the admin group in Host Web.
Fig: Admin Dashboard – Before creating the FAQAdministrator Group in Host web.
Create a SharePoint group named ‘FAQAdministrators’ in the Host Web and add the users to the
group. The group doesn’t need any high privileged permission, give ‘Read’ permission to the
group.
07-05-2019 FAQ 3
Make sure the below steps are done by logging in as FAQ Administrator.
When you click on the Add-in, it navigates to the add-in web and displays the below screen.
Fig: Admin Dashboard – After the initial configuration is done.
Once the initial configuration is done, the various configurations buttons are enabled.
The ‘Lists Location’ section will allow the admin to define where the lists should be created (App
Web by default).
You can leave the default configuration and start creating the ‘Categories’ and ‘Questions’ lists.
You can also change the location to ‘Host Web’ and after the modification, the add-in will check
for the lists exists or not, if the lists don’t exist, the create button will be enabled for the lists to
be created.
‘Create’ button for the ‘Categories’ list will be enabled.
Click the button to create the ‘Categories’ list. Once the list has been created, ‘Create’ button
for the ‘Questions’ list is enabled as shown below.
07-05-2019 FAQ 4
Fig: Admin Dashboard – After the Categories List has been created.
Click the button to create the ‘Questions’ list. Once both the lists have been created, you will be
presented with the ‘Go to FAQ Dashboard’ button as shown below.
Fig: Admin Dashboard – After the Question List has been created.
Once the configurations mentioned above are done, the regular users are allowed to use the
FAQ.
07-05-2019 FAQ 5
HOW TO USE
This add-in is very simple to use. No more complicated process or workflow kind of a thing. Very user-friendly and a handy add-in.
Make sure the above configurations are done before using FAQ add-in. If the above
configurations are not done, then the below screen will be shown for the regular users.
Fig: User Dashboard – Configurations not done by the administrator.
Once the administrator does the configurations. The following screen will be shown will be
displayed.
Fig: User Dashboard
The User Dashboard has the following features
Questions Search: Users can search for the questions by typing in the question title, it is
an auto-complete textbox which will list down the questions based on the typed in letters.
07-05-2019 FAQ 6
Category Dropdown: This dropdown lists all the categories configured. You can also
search based on the category selected via a dropdown.
Note: If the questions and category dropdown are selected, then FAQ add-in will search
for the questions mapped to the selected category.
Most Popular: This section will list all the popular questions based on the view count of
the questions.
07-05-2019 FAQ 7
Latest: This section will list all the latest questions based on the Modified Date of the
question.
Note: Questions will be displayed as a link in both Most Popular & Latest section. Clicking
on the link will navigate to the Answers page for the question. The View More link will
navigate to the list of Most Popular or Latest which will list down all the questions with
answers based on the criteria.
07-05-2019 FAQ 8
The below screen shows the details section of the question.
Fig: Question with Answers
Categories: The left section of the Answers page will list down all the categories. Users
can select any category to see the list of questions and answers for the selected category.
07-05-2019 FAQ 9
Question & Answer: The right section will show the question & answer in the accordion
format. Based on the search or the category selection the right section will display the
list of questions and answers. The question can be clicked to see the answers.
Copy Link: Each answer will be displayed with the copy link, which allows the users to
copy the link to the question and answer and send them via email or chat with other
users. Once the copy link is clicked, the link will be copied to the local clipboard and the
message will be displayed at the top right corner. When the copied link is browsed it will
directly list down the question & answer.
View Count: This will display the count of users viewed the answer to this question. The
count will increase when the user views the answer for a question.
Note: Based on the View Count the Most Popular section will list the questions on the
Dashboard page.
07-05-2019 FAQ 10
Apart from the features mentioned above, the Admin Dashboard has features to manage the
Categories & Questions and Answers list. Also, to check the count of items that are active
and inactive in the Categories & Questions and Answers list.
The Manage button on the Categories & Questions section will navigate to the
respective list, where the administrator can add, edit, delete or inactivate the
Categories or Questions.
The Count Button will display the list items count at the bottom.
07-05-2019 FAQ 11
SUPPORT
Please email to [email protected] if you have any trouble installing or configuring this add-in.