vertiv service and software solutions capability
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Vertiv™ Service and Software Solutions Capability
Vertiv™ Service and Software Solutions Capability
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About VertivVertiv brings together hardware, software, analytics and ongoing services to ensure its customers’ vital applications run continuously, perform optimally, and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling, and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs approximately 20,000 people and does business in more than 130 countries.
OUR PURPOSEWe believe there is a better way to meet the world’s accelerating demand for data — one driven by passion and innovation.
OUR PRESENCEGLOBAL PRESENCEManuf. and Assembly Locations 19 Service Centers 270+Service Field Engineers 2,700+Technical Support/Response 330+ Customer Experience Centers/Labs 17
US AND CANADAManuf. and Assembly Locations 7 Service Centers 120+Service Field Engineers 850+ Technical Support/Response 120+ Customer Experience Centers/Labs 4
LATIN AMERICAManuf. and Assembly Locations 1 Service Centers 20+Service Field Engineers 300+ Technical Support/Response 25+ Customer Experience Centers/Labs 2
EUROPE, MIDDLE EAST AND AFRICAManuf. and Assembly Locations 5Service Centers 70+Service Field Engineers 600+ Technical Support/Response 95+Customer Experience Centers/Labs 6
ASIA PACIFICManuf. and Assembly Locations 6 Service Centers 60+Service Field Engineers 950+ Technical Support/Response 90+ Customer Experience Centers/Labs 5
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Service and Software Solutions Offering
Guarantee continuity to your business activities with a service partner who stands by you throughout your critical equipment lifecycle. From product delivery and installation to its remote and direct maintenance, Vertiv ensures your equipment performs optimally.
Local ResourcesWith the broadest, most comprehensive service presence in the industry and more than 600 technicians dedicated to servicing Europe, Middle East and Africa, Vertiv ensures that your business is always protected and that service is available whenever needed 24 hours a day.
Prompt ResponseAn extensive supply of critical parts ready for deployment allows technicians to respond to requests in record time, guaranteeing a premium first-time fix rate in the unlikely event of a fault.
Expertise & TrainingVertiv service engineers are trained, experienced professionals who undergo an average of one week of intensive training each quarter, totalling one month of full-time training per year. All service engineers are regularly certified according to country-specific regulations as well as wider European and international regulations and standards.
Service Programs Regular service of critical equipment supports maximum uptime and often reduces total cost of ownership. A service program ensures timely and proactive maintenance for avoiding unexpected, costly equipment downtime and enables optimal equipment operation, Vertiv™ service programs cover all technologies and can be tailored to suit individual business needs.
Proactive equipment maintenance reduces downtime and extends equipment life which in turn maximizes return on investment and increases system availability.
Vertiv supports any application with an extensive service offering including installation, startup, commissioning, maintenance, replacements, 24x7 remote monitoring and diagnostics, and much more. Our remote diagnostics and preventive monitoring soultion, Vertiv™ LIFE™ Service, adds value by providing actionable information and allows for early detection of anomalies and immediate reaction in case of alarms.
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Vertiv™ Service and Software Solutions Capability
Vertiv Servicing Critical Applications
Multi-Technology Service Capabilities
Generator ServicesOptimized system performance and reliability y Preventive maintenance including system cooling, air intake, fuel storage and delivery systemsy Emergency call out y Control function checks y Repair and upgrade programsy Single and multiple set testingy Load bank and integrated building tests
Thermal Management System ServicesOptimized system performancey Commissioning and site acceptance testingy Preventive maintenancey Emergency servicesy On-site repair capabilitiesy Upgrades and replacementsy Assessments and testing
ATS & DC Power ServicesIncreased system availabilityy Preventive maintenancey Emergency servicesy Power plant, battery and equipment inspectiony Rectifier redundancy and battery reserve-time calculationy Site and grounding auditsy Load sharing analysisy Voltage drop and excessive heat inspectiony Thermographyy Lubrication and torque checks
Battery Maintenance & Replacement ServicesPreventive maintenance inspection and testing follows industry recognized standards, OEM specifications and requirementsy Battery load testingy Battery health testing using impedance, internal resistance or conductance — reliable and safe testing of battery aging statusy Full string replacementsy Expert installation of new cellsy Battery monitoringy Certified disposal of used batteriesy Lubrication and torque checksy Thermography
SOFTWARE SOLUTIONS FOR MONITORING CRITICAL INFRASTRUCTUREVertiv™ Critical Insight is a powerful web-based building and site monitoring platform with software tools to manage energy conservation projects, identify key operational problems, and analyze the results. The platform supports major communications protocols, including Modbus SNMP, enabling data sharing with enterprise or third-party systems for results analysis and better understanding of facility operations.
Vertiv™ Environet™ Alert provides an easy-to-use software solution that helps ensure the continuous power and cooling of your critical infrastructure. It is an affordable solution offering superior monitoring, alerting, trending, and data organization capabilities that help companies in the healthcare, financial services, government, and other industries protect and grow their businesses..
AC Power ServicesIncreased system availabilityy Commissioning and site acceptance testingy Preventive maintenancey Emergency servicesy On-site repair capabilities y Upgrades and replacementsy Assessments and testingy Power distribution unit testing and maintenance
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24x7 Emergency Service Response and resolution for minimized downtimey Factory-trained expert engineers available 24x7y Guaranteed on-site response time
Vertiv™ LIFE™ Services Remote DiagnosticsMaximized system availability via real-time diagnosis and resolution of operating anomaliesy 24-hour monitoring and service delivery by expert engineersy Monitoring and trending of system datay Diagnosis through expert data analysis allowing effective proactive maintenance and prevention of future anomaliesy Prompt alarm identification and resolutiony Alarm notificationy On-site corrective maintenance dispatchingy Customer reporting
EXPERT TRAININGDeveloping new knowledge and skills is essential for supporting our customers in today’s world of high-speed change. Therefore, we continually invest in learning opportunities. Through our state-of-the-art Vertiv Academy facility, we educate our technicians, engineers, partners, and customers on the latest technical innovations, operations, and maintenance techniques for mission-critical equipment. Spanning more than 1,020 square meters and housing more than 200 different pieces of equipment, the Vertiv Academy helps create an informed workforce with the technical expertise needed to ensure digital continuity.
Remote & Site Monitoring ServicesSystem-wide monitoring solutions y Phone or email help desk support by expert engineers available 8x5 or 24x7y Remote monitoring for proactive identification of anomaliesy Remote battery testingy Alarm managementy Equipment optimization advicey 24x7 customer access via internety Third-party equipment integration y Customized reports
Customer Learning Programsy Business-specific programs cover our technologies, focusing on our customers’ newly purchased equipmenty Carefully planned sessions cover training needs that are mapped and prioritized with management teamsy Adoption of different learning methodologies maximize learning transfer and help students get the most from course tools
Infrastructure AssessmentsComplete infrastructure audits and assessments maximize system availability and enhance data center efficiencyy Airflow, heat and power assessmentsy Temperature measurementsy Floor plan layouty Thermographyy Reportingy Recommendation.
Upgrades & Retrofits Increased infrastructure life and optimized energy efficiencyy EC fans enhance energy savings on installed equipmenty Vertiv™ Liebert® iCOM™ control enables communication capabilities of multiple unitsy Programmed fan and capacitor replacements extend UPS service life
Project ServicesBetter and quicker bid accuracy, cost tracking and savingy Project managementy Positioning and installation, waste managementy Construction worksy Electrical and thermal worksy Integrated site acceptance testing, plant certification
Implementation Services Digital Services
Installation, Startup &CommissioningComplete turnkey capabilityy Factory-trained experts carry out professional installationy Installation and pre-power checksy Optimized hardware and software configurationsy Operational and functional testing
Optimization Services
Restoration Services
Training
Spare PartsDelivering the fastest system recoveryy Extensive availability of spare partsy Access to captive spare partsy 24-hour express delivery
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Vertiv™ Service and Software Solutions Capability
Service Contract Portfolio
The most comprehensive insurance for business protection can be obtained with a service contract. Vertiv’s complete range of services provide customers with service agreements tailored to meet individual business needs.
Vertiv’s service offering ensures that customers can rely on continuous system availability, fast downtime recovery, minimized operating costs and maximized return on investment, while entirely taking care of their applications.
WARRANTY LIFE PREMIER WARRANTY PREFERRED WARRANTY BASIC ESSENTIAL PREFERRED PREMIER
Preventive MaintenanceFixed number of visits per year to ensure continuous and optimal equipment performance
Preventive MaintenanceFixed number of visits per year to ensure continuous and optimal equipment performance
Preventive MaintenanceFixed number of visits per year to ensure continuous and optimal equipment performance
Preventive MaintenanceFixed number of visits per year to ensure countinuous and optimal equipment performance
Preventive MaintenanceFixed number of visits per year to ensure continuous and optimal equipment performance
Preventive MaintenanceFixed number of visits per year to ensure continuous and optimal equipment performance
Response TimeIf an anomaly occurs, on-site visit from technician is granted within known and established amount of time
Response TimeIf an anomaly occurs, on-site visit from technician is granted within known and established amount of time
Response TimeIf an anomaly occurs, on-site visit from technician is granted within known and established amount of time
Response TimeIf an anomaly occurs, on-site visit from technician is granted within known and established amount of time
Response TimeIf an anomaly occurs, on-site visit from technician is granted within known and established amount of time
Response TimeIf an anomaly occurs, on-site visit from technician is granted within known and established amount of time
Labour IncludedThe cost of labour is included, no extra cost
Labour IncludedThe cost of labour is included, no extra cost
Labour IncludedThe cost of labour is included, no extra cost
Parts IncludedAll parts included except end-of-life components and consumables
Parts IncludedAll parts included except end-of-life components and consumables
Vertiv™ LIFE™ ServicesRemote diagnostics and preventive monitoring for AC power and thermalmanagement equipment
Vertiv™ LIFE™ ServicesRemote diagnostics and preventive monitoring for AC power and thermalmanagement equipment
Optional Vertiv™ LIFE™ ServicesRemote diagnostics and preventive monitoring for AC power and thermal management
Optional Vertiv™ LIFE™ ServicesRemote diagnostics and preventive monitoring for AC power and thermal management
Vertiv™ LIFE™ ServicesRemote diagnostics and preventive monitoring for AC power and thermalmanagement equipment
WARRANTY CONTRACTS
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WARRANTY LIFE PREMIER WARRANTY PREFERRED WARRANTY BASIC ESSENTIAL PREFERRED PREMIER
Preventive MaintenanceFixed number of visits per year to ensure continuous and optimal equipment performance
Preventive MaintenanceFixed number of visits per year to ensure continuous and optimal equipment performance
Preventive MaintenanceFixed number of visits per year to ensure continuous and optimal equipment performance
Preventive MaintenanceFixed number of visits per year to ensure countinuous and optimal equipment performance
Preventive MaintenanceFixed number of visits per year to ensure continuous and optimal equipment performance
Preventive MaintenanceFixed number of visits per year to ensure continuous and optimal equipment performance
Response TimeIf an anomaly occurs, on-site visit from technician is granted within known and established amount of time
Response TimeIf an anomaly occurs, on-site visit from technician is granted within known and established amount of time
Response TimeIf an anomaly occurs, on-site visit from technician is granted within known and established amount of time
Response TimeIf an anomaly occurs, on-site visit from technician is granted within known and established amount of time
Response TimeIf an anomaly occurs, on-site visit from technician is granted within known and established amount of time
Response TimeIf an anomaly occurs, on-site visit from technician is granted within known and established amount of time
Labour IncludedThe cost of labour is included, no extra cost
Labour IncludedThe cost of labour is included, no extra cost
Labour IncludedThe cost of labour is included, no extra cost
Parts IncludedAll parts included except end-of-life components and consumables
Parts IncludedAll parts included except end-of-life components and consumables
Vertiv™ LIFE™ ServicesRemote diagnostics and preventive monitoring for AC power and thermalmanagement equipment
Vertiv™ LIFE™ ServicesRemote diagnostics and preventive monitoring for AC power and thermalmanagement equipment
Optional Vertiv™ LIFE™ ServicesRemote diagnostics and preventive monitoring for AC power and thermal management
Optional Vertiv™ LIFE™ ServicesRemote diagnostics and preventive monitoring for AC power and thermal management
Vertiv™ LIFE™ ServicesRemote diagnostics and preventive monitoring for AC power and thermalmanagement equipment
AFTER WARRANTY CONTRACTS
MKA4L0UKSERCAP Rev.4-05-2021
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