video conferencing services open new doors of customer relationship

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Video conferencing services open new doors of customer relationship

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Page 1: Video conferencing services open new doors of customer relationship

Video conferencing services open new doors of customer relationship

Page 2: Video conferencing services open new doors of customer relationship
Page 3: Video conferencing services open new doors of customer relationship

• Today the business of banking is all about responses. While new banks thrive on reaching out to their customers and staying connected with them, seasoned banks believe in creating the best ‘customer relationship’.

• In the recent past, banks have diluted their services. In the guise of staying in touch with their customers, they have pushed themselves to the point where many of their ‘over friendly’ marketing campaigns are nothing more than spamming.

• Banks needs to create or adopt a smart marketing strategy to reach out to their consumers and create good recall. Unfortunately, most banks have taken too long to figure this out.

Page 4: Video conferencing services open new doors of customer relationship

Almost all banks wish to deliver a pleasant customer service experience, which allows fluid communication between bank employees and customers. Lately, to achieve this purpose, they have come up with several interesting and unique ideas. One such innovative step has been that of video banking. For this interesting

idea, the banking sector has resorted to the assistance of video conferencing services. Video conferencing has

taken consumer relationships to a new height by creating a unique and unprecedented customer experience.

Page 5: Video conferencing services open new doors of customer relationship

Video banking has created a real time experience for bank customers. Thus, let’s

see how it has brought in ‘face’ value to the technical aspect of banking.

Time Flexibility

It doesn’t matter whether it is noon or late in the night, you can access your bank details

from any corner of the world. Video conferencing solutions for banks have enabled

24 hour access to banks for their customers. Some banks have dedicated relationship managers who are available via video conferences to address any queries or

concerns raised by their customers at any time of day.

Page 6: Video conferencing services open new doors of customer relationship

Overcoming Distance

It does not matter where you are, whether you are at an amusement park, departmental store or a community centre, you can connect with your bank instantaneously when you need to via video conferencing.

Page 7: Video conferencing services open new doors of customer relationship

Adds a Personalized Touch

It may be cumbersome to call your bank executive at odd hours of the day or wait for a call center executive to get in touch with you while they

gather all your details. With video banking, you can interact with bank personnel without any fuss and have a face-to-face conversation thereby

easing any potential miscommunication or misunderstanding.

Page 8: Video conferencing services open new doors of customer relationship

Video banking has strengthened a bank’s ability to develop and maintain cordial relationships with their customers. From the customers’ point of view, this new age banking solution, which depends on free video conferencing solutions, has simplified things and made banking a

remarkably easy process.

Page 9: Video conferencing services open new doors of customer relationship

Contact us for more information on Video conferencing services, video conferencing solutions

Video Conferencing Services

Connect us through : https://www.bigmarker.com/