Videostripe towards

customer

• Positive response to their customers,

Videostripe has also implemented a procedure

to safeguard its customers financially. To

increase the safety and security of their clients

availing their services, Videostripe also posts

single or multiple charges to the customers’

debit or credit card. This amount varies from

USD 0.5 to USD 2. This amount is said to be

refundable. Moreover, registration is open to

everyone around the world. This means that you

can sign up for it regardless of your location.

• The landing page of the website shows a

small clip that serves as an illustration of

what one might expect when watching a

movie. The quality of the movie is reported

to be extremely impressive. The audio

seemed pretty clear and the video was

found to be HD. The endless access to

movies has been divided into two access

plans for customers’ convenience.

• There is an access plan consisting of 30 days

that costs about USD 50. This has been

positioned very strategically when they mention

clearly that the users have to pay USD 1.60

daily. The second access plan comprises of 1

year. The cost of this plan amounts to USD 500.

Translation: the customers actually end up

paying USD 1.3 daily, hence rendering it

cheaper than the 30-day plan, thereby

encouraging the subscription of 1 year access

plan.

• . The customer tried to subscribe to a free trial

and looked around the website, seeming quite

delighted with the quick and responsive

customer service. Some customers were said to

have faced problems at the time of registration.

However, Videostripe provided instant customer

service to resolve those issues with a formal

apology, regretting the inconvenience caused.

• It also went on to reimburse the amount it

owed to its customer in question .Their

customer service department has

managed to resolve many issues on the

spot, catering to their valued customers in

the friendliest of ways.

Videostripe Contact

•Website

•Facebook

•Twitter