videovisit virtual care city of helsinki, service centre mwc...
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City of Helsinki, Service Centre
VideoVisit® Home - Virtual Care platform
VIRTUAL CARE
VideoVisit® Home – virtual care platform
• Used for virtual home care visits and live group/individual events (mental and physical rehabilitation etc.)
• Browser based user interfaces for clients and healthcare professionals
• Can be used on various devices • Scalable and secured
VideoVisit® Home platform allows remote caregivers to provide face-‐to-‐face support and companionship to the clients in their independent living at home.
With VideoVisit® Home clients can receive healthcare services via video.
The driving forces for virtual care in Helsinki
The need for virtual care from city of Helsinki’s home care department
Ever growing number of clients
Limited amount of home care resources available
There was a need to provide more time and attention to those home care clients whose condition demanded more care
The driving forces for virtual care in Helsinki
The need for virtual care from city of Helsinki’s home care department
A shift from physical treatment facilities towards living at home
Virtual nurse can make over 50 visits per work shift
Group calls – monitoring multiple clients simultaneously
Group-‐based virtual rehabilitation
No need to travel
Allows services to completely new clientbase
Virtual care implemented into Helsinki’s home care processes
Virtual care team
Home care services Client
Relatives
Nurse operating ”on the field” can communicate with a doctor or other healthcare specialist and receive remote consultation via video.
Communication between healthcare professionals and relatives.
Virtual home care visit to support physical home care services. Suitable for services that don’t require physical contact – i.e. taking medicine, health status checks, dining, virtual rehabilitation etc.
Communication between the client and relatives.
Physical home care services given to clients’ homes.
Virtual care team
The future need for additional virtual nurses can be predicted from weekly and monthly service reports
24/7 service
Registered nurses, many have worked in home care before
10 virtual nurses per work shift
Scheduled calls – patient knows when to expect the call
Operates in close co-‐operation with home care
Top 10 virtual calls
1. Taking medicine under observation 2. Reminder to take a medicine 3. Reminder for dining time 4. Following dining 5. Drug supervision 6. Confirming medicine taken 7. Wellbeing check 8. Daily support 9. Psyche follow-‐up 10. Hygienia
Virtual Rehabilitation
• Demand for virtual physiotherapy has grown in the Helsinki area• The physiotherapists guide rehabilitation group exercises virtually• VideoVisit® Home – PhysioTools® integration allows physiotherapists to
service tailored one-‐on-‐one or group-‐based physiotherapy for clients
Physiotherapy
• Helsinki Evangelical Lutheran Church provides events virtually to clients living at home, i.e. Sunday worships etc.
• Group activities, such as book clubs which activate clients’ social skills and needs
Mental rehabilitation
Virtual Care – client growth rate
Virtual Care –virtual calls growth rate
Virtual Care –Distance of kilometers saved
Virtual Care – 85% cost savings in home care expenditures
Virtual home care visit is 85% cost effective than a traditional physical home care service.
Approximate cost of a physical home care visit 45 € per visit, cost of virtual visit around 5 € per visit.
Virtual Care – A vital part of Helsinki’s future healthcare strategy
• Targeted amount of clients at the end 2017 – 900 clients
• More focus will be shifted on virtual rehabilitation
• Enables sending clients home faster from hospitals
• Client base will shift from mostly elderly clients towards clients from all age groups and backgrounds
• More short-‐term clients will enter into service
For more information, please contact
Juhana Ojala Sales Director
+358 40 568 2182
VideoVisit Ltd
Riitta LaanalaDirector of the business unit, Telephone and wellness services
+358 9 310 74417
City of Helsinki
