KIRBY CRUZ BAGALAY

Applicant for the position: Secretary/Administrative Assistant

PERSONAL INFORMATION

Date of Birth: August 3, 1977

Gender: Male

Civil Status: Married

Nationality: Filipino

Home Address: 663 R. S Cristobal St. Sampaloc , Manila Philippines

Current Address: P.O. Box 4756, Riyadh 11412 Kingdom Of Saudi Arabia

Mobile/Tel: (KSA) +966 5 44197127 / +966 1 4894240 Ext. 301 (Ph) +632 5198136 +63 9052642082

E-mail: kirbybagalay@yahoo.com kirby_zildjian@yahoo.com.ph

PROFESSIONAL PROFILE

I' am an enthusiastic and dedicated professional with extensive experience across all areas of retail management, restaurant management, and office administration. An exceptional leader who is able to develop and motivate others to achieve targets. I can demonstrate a strong ability to manage projects from conception through successful completion. A proactive individual with a logical approach to challenges.

OBJECTIVE

I’ am now looking forward in having another opportunity in a management position within the retail sector, food and beverage/restaurant sector, or any administrative position. With the ability and knowledge that I have acquired throughout my years of experience in reputable companies. I' am therefore keen to find a new and suitably challenging role within a market leading organization.

EDUCATIONAL ATTAINMENT

College: Polytechnic University of the Philippines Address: Manila, Philippines

Course: Bachelor of Science in Business Management Bachelor’s Degree

Secondary: Jose Fabella Memorial High School Address: Manila, Philippines

Primary: P. Urduja Elementary School Address: Manila, Philippines

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WORK EXPERIENCE

Company: Zaid Al Hussain & Brothers Group of Companies

(Zaid Trading, Zaid Al Hussain Nurseries, Al Rimaya, Sultan Garden Center)

Industry: General & Wholesale Trading

Location: Riyadh, Kingdom of Saudi Arabia

Duration: July 2008 up to Present

Position: Secretary/Administrative Assistant - Zaid Trading and Zaid Al Hussain Nurseries

Duties and Responsibilities:

My responsibilities includes taking initiative in operation manager's absence. Reviews and recommends technological and procedural changes to ensure compliance with policy and improve work process. Coordinates office services, such as personnel, banking, and records management control. Completes technical tasks in human resources areas such as new employee orientation, recruitment, and benefits. Reviews and evaluates applications, petitions, contracts, or other documents to determine if prescribed requirements are met for acceptance or approval. Organizes, designs, and maintain a filing system for classifying, retrieving, and disposing of such materials as correspondence, records, and other document. Keyboards reports, correspondence, memos, forms, agendas, purchase requisitions, directories and tables; proofreads documents for accuracy, completeness, and conformity to established formats. Ordering from various international suppliers; facilitates payment, documentation of shipment, and proper endorsement to clearing-agent for customs clearing in a timely manner. Responds to international and local correspondence/buyers to their orders, Pro-forma Invoices/quotations, payment terms, and delivery terms.

Company: Qatar Fuel (WOQOD)

Industry: Oil / Gas / Petroleum - Retail Sector

Location: Doha, Qatar

Duration: May 2006 to June 2008

Position: Assistant Site in charge/Assistant Store Manager

Duties and Responsibilities:

Supervision of 50 staffs assigned in different areas (forecourt, convenience store, tire bay area, lube & repair area, and manual/automatic carwash area) and assures that quality customer service is being applied at all times. Communicates clearly, concisely and accurately in order to ensure effective store operations. Filters communication to the shift team as directed by the store manager. Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of Qatar Fuel WOQOD.

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Maintains and models a calm demeanor during periods of high volume or unusual events; continues to keep store operating to standard and sets a positive example for the shift team. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Responsible for planning, direction and implementation of activities relative to store, involving safety and security, housekeeping, maintenance of store facilities and equipment. Takes charge of overall operations of the store/site in the absence of the Store Manager

Company: Handyman Do It Best Home Center

Industry: Retail / Merchandise (Hardware, D.I.Y. and Home Center)

Location: Manila, Philippines

Duration: June 2004 to May 2006

Position: Section Manager

Duties and Responsibilities:

Implements promotional activities and evaluates its impact to store sales, and initiates projects and activities that will help generate or improve sales of the store by setting the highest performance standards in the store. Supervises 10 to 15 sales personnel (per section) and ensures the training of each individual on customer service and product knowledge. Responsible in providing analytical and planning support for Marketing via conducting product mix analysis, monitoring category sales performance, preparation of GP analysis, ensuring optimization of each category's profit margins and providing insights from Brand Consumer Tests. Responsible for managing the performance of the ranges, promotion and markdowns. Act as role model in complying with company policies and ensures that staff comply with all policies and work requirements at all times. Engages in conversation with customers to understand customer needs, and skillfully solves complains and problems if occurs.

Company: Pilipinas Makro Inc. - MAKRO

Industry: General & Wholesale Trading - Food and Non Food

(Appliances, Electronics, Office Supplies, and etc.)

Location: Manila, Philippines

Duration: December 2001 to May 2004

Position: Section Manager

Duties and Responsibilities:

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Supervises 5 to 10 sales personnel and merchandisers (per section) and ensures that excellent customer service is rendered by each staff at all times. Supports store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives. Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition. Responsible for ensuring that merchandise appears and arrives at the right time and in the right quantities. Monitor the movement of the merchandise to distinguish the bestsellers and slow moving items; prompt analysis, feedback and recommendation of said items. Implement brand concepts to the team. Ensuring that the team is aligned towards the direction set by the brand.

Company: Philippine Seven Corporation ,- 7-Eleven

Industry: Retail / Merchandise - (Convenient Store)

Location: San Pedro Laguna, Philippines

Duration: December 1999 to October 2001

Position: Store in charge/Store Manager

Duties and Responsibilities:

Supervision of all staffs (30 personnel) - shift leaders, merchandisers, cashiers, and food handlers. Optimization of labor workforce. Maintain quality service through personnel coaching. Responsible in providing analytical and planning support for Marketing via conducting product mix analysis, monitoring category sales performance, preparation of GP analysis, ensuring optimization of each category's profit margins and providing insights from Brand Consumer Tests. Responsible for the achievement of sales target of the store including proper maintenance of merchandise based on standard and merchandise display in the store at all times. Implements promotional activities. Maintains proper handling of merchandise to avoid shrinkage. Ensures attractive, orderly and enticing display of merchandise according to planogram. Responsible for the ordering of proper merchandise at the right quantity, and terms. Monitors and analyzes merchandise and supplier performance in the store and recommend items/supplies for deletion. Reviews individual performance and identify training and development needs of each staff. Reforecast sales plan every period to ensure the correct inventory level throughout the season.

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Company: KFC Philippines YUM! Restaurants Inc. - KFC - Kentucky Fried Chicken

Industry: Food and Beverage (Fast Food)

Location: Quezon City, Philippines

Duration: August 1997 to November 1999

Position: Assistant Restaurant Manager

Duties and Responsibilities:

Supports the Restaurant General Manager in efficiently running the Restaurant. Responsible for all aspects of the day-to-day running of the Restaurant, from sales and operational management to budgetary control and team development. Ensures all financial and administrative procedures are adhered to at all times and discrepancies are investigated and reported. Assists the Restaurant General Manager in correctly staffing, training and coaching of all employees. Handles all customer complaints skillfully. Processes weekly labor schedules and other paper works such as shift sales report, overall daily sales report, inventories and ordering. Handles employee relations issues within the restaurant. Ensures that all Statutory and Company Health, Safety and Food Hygiene regulations are followed and corrective action taken as necessary. Ensures that the various volumes of the business are met, to increase sales, to implement in-store promotions and to maximize the profitability.

ADDITIONAL INFORMATION

* Excellent managerial and supervisory skills.

* Proficient in office software applications, and other related software applications.

* Proficient in both oral and written communication.

* With above average interpersonal skills.

(CERTIFICATES AND OTHER RELATED DOCUMENTS ARE AVAILABLE FOR YOUR PERUSAL

UPON REQUEST)

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