village + sustainable development european label awarded by the assembly of european regions...
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Village + sustainable development European Label awarded by the Assembly of European Regions
“European Regions Touring Nature Network”
Study
of the application from the Regional
Development Council of Lake Tisza
European sustainable development Label
Efforts and projects regarding sustainable development
A strong ecotourist potential
Asserted will from the President of the Council and the mayors of the 73 villages
A collaboration and a consultation on the territory
158 local professionals mobilized to sign the Village + Charter on
sustainable development
Potential and Mobilization
Preservation of environment: Hortobagy National Park
Tourist development: Recreational area
Agricultural development: land irrigation
Fluvial transport: boat canal
Economic development: electricity production
The 5 components of the Lake Tisza sustainable development
Validation of the application
to the sustainable development Label
by the Assembly of European Regions - Committee C
Setting the clients’ satisfaction at the centre of the Village + quality process
9. Evaluating the interest of the natural and cultural heritages, arts and crafts, and leisure activities for international visitors who are sensible to the preservation of environment
2. Each Expert Visitor fills a satisfaction grid of 100 criteria on the basis of his/her observations
6. Meeting the local professionals who are mentioned on the guides and signs
3. Collecting the tourist documents in various languages in the Tourist Information Centers
1. Four Expert Visitors discover the territory by acting as target visitors during 3 days
4. Using the road signs to find one’s way around
5. Using the tourist maps and signs of the places to visit
7. Appraising the involvement in welcoming and in preserving environment of the professionals in the ecotourism industry
8. General perception of the territory: roads, architecture, landscapes, viewpoints, cleanness, population encouraged to preserve environment
10. Proposing improvement guidelines to attract visitors at the international level in every season
Assessment
Auditing
not
important
at all
not very
important
rather
important
very
important
absolutely
NO
rather
NO
rather
YES
absolutely
YES
1 a space dedicated to the discovery of the territory on the nearest rest area of the town ?
2 an I nf ormation Point dedicated to the territory in the tourist offi ce of the town ?
3 the label of the territory on roadsigns at the entrance of the town ?
4 roadsigns indicating the territory f rom the town ?
5 the creation in town of a market with local products f rom the territory ?
6 public transports to go to the territory all year round ?
7 natural sites ?
8 cultural sites ?
9 spectacular points of view ?
10 rural heritage (f arm, washing-place, f ountain,kiln) ?
11 craf tsmen and their products ?
12 inf ormation points ?
Your expectations Your perceptions
Does the access town succeed in promoting the territory thanks to:
Do roadsigns and markings encourage you, once on the spot, to come and discover:
PERCEPTI ON GRI D OF THE ACCESS TOWN TO THE TERRI TORY
PERCEPTI ON GRI D OF THE TERRI TORY
Usefulness of the grid in the quality process
EXPECTED QUALITY PERCEIVED QUALITY
Tourist Information Centers
Natural sites’ roadsigns
absolutely
NO
rather
NO
rather
YES
absolutely
YES
1 a space dedicated to the discovery of the territory on the nearest rest area of the town ?
2 an I nf ormation Point dedicated to the territory in the tourist offi ce of the town ?
3 the label of the territory on roadsigns at the entrance of the town ?
4 roadsigns indicating the territory f rom the town ?
7
8
9
10
11
12
Your expectations Your perceptions
not
important
at all
not very
important
rather
important
very
important
1 a space dedicated to the discovery of the territory on the nearest rest area of the town ?
2 an I nf ormation Point dedicated to the territory in the tourist offi ce of the town ?
3 the label of the territory on roadsigns at the entrance of the town ?
4 roadsigns indicating the territory f rom the town ?
7
8
9
10
11
12
Your expectations Your perceptions
Does the access town succeed in promoting the territory thanks to:
PERCEPTI ON GRI D OF THE ACCESS TOWN TO THE TERRI TORY
Expected Quality
Perceived Quality
Wished Quality
Carried outQuality
Assessment Auditing for the Label
awarding
Selecting the improvement
guidelines
2
Renewal of the Label occurring every 3 years
3
4
Principle of the Village + quality process
Suggesting improvement
guidelines
CLIENTS’ SATISFACTION MONITORING
New improvement guidelines
Implementing the improvement
guidelines
1
Lajos Godó and Thomas Carlsson officially sign the Label diploma awarded for 3 renewable years
Thomas Carlsson delivers a Village + Label diploma to each representative of the 4 counties Borsod-Abauj-Zemplen, Jasz-Nagykun-Szolnok, Hajdu-Bihar and Heves
Label Awarding Official Ceremony
Mr. István Kolber, Ministery of Regional Development and the Hungarian national television attended the Village + Label awarding
Press Conference: 20 journalists from the regional and national press
The Village + Label awarding seen in the press
About 20 pages in the newspapers 10 articles in the written press 2 comments on radio 1 TV report Websites of the Regions:
- Interreg IIIC heading- Centurio heading