vinicius amaral technology director iprocess ltd. [email protected]
TRANSCRIPT
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Vinicius AmaralTechnology DirectoriProcess [email protected]
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Boosting Process Performance with Oracle Workflow
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Agenda
Introduction Oracle Workflow reviewed Key Motivations for Adoption Systems Overview Highlights and Best Practices Conclusions
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Introduction
Who is iProcess?– Brazilian Oracle Partner specialized in workflow
and content management technology– Offers Oracle platform-based services and
products– Headquartered in Porto Alegre, Brazil
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Introduction
Presents how Sonae Distribuição Brasil implemented workflow technology
Some facts about Sonae– Brazilian branch of Portuguese Sonae Group– third-largest retail group of Brazil– annual sales of around US$1.1 billion– more than 22,000 employees– more than 160 stores in 62 cities of 4 states
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Introduction
Some facts about this case study– Comprises 15 workflow systems (by Sept 1st)– One of the largest Oracle Workflow implementations today
with more than 3,000 active users – Built with Oracle Workflow
Awards received– Brazil Best Workflow Application at Infoimagem 2002– Latin America Gold Medal at Giga Group, WfMC, WARIA
2003 Global Awards for Excellence in Workflow– First Oracle Workflow solution to receive such recognition
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Oracle Workflow Reviewed
Oracle Workflow Reviewed
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Oracle Workflow Reviewed
Powerful tool for workflow systems development and execution
Suitable for all kinds of workflow: production, administrative, document, integration
Present in:– Oracle E-Business Suite– Oracle Database Server– Oracle internet Application Server– Oracle Collaboration Suite
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Notification Services
Send
Respond
Forward
Cancel
Query
Oracle Workflow Enabled Application
Oracle Database Server
WorkflowEngine
Execution
Definition
Administration
Monitoring
Query
WorkflowBuilder
WorkflowLoader
WorkflowDefinition
Files
WorkflowDevelopment
Client
OracleHTTPServer
ApplicationServer
WebNotification
Worklist
WebMonitor
WebAdminTools
Browser Client
Business Event System
Send
Receive
Raise
Listen
Query
Oracle Workflow Architecture
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Key Motivations for Adoption
Key Motivations for Adoption
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Changing Priorities
Sonae arrived in Brazil in late 80’s through a joint-venture
Fast company expansion started in 1998 through acquisition
Pace reduced from 2001 on Priority in consolidation instead of expansion
– Need to roll-out apps (SAP, BDN)– Need to control store operations– Need to align culture
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Hard times for Retail
Brazilian economy slows down from 2001 on High interest rates, low workers income
make retail sales decline Cost control and reduction became #1 issue
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Workflow @ Sonae
Workflow technology was seen as the key– Can easily integrate every store and employee in
standard, trustworthy business processes– Conciliates the autonomy needed by the stores
with HQ control – Enforces business processes compliance– Automatic integration with existing enterprise
applications
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Systems OverviewSystems Overview
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Systems Overview
First system (Travel Workflow) implemented by April 2002
Strong business impact stimulated new systems development
– 15 systems in production by Sept 1st– 7 new systems planned for next months
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General/Administrative– Travel– Reimbursement– Cash Expenses– On Credit Expenses – Payment Requirement– Investment– IT Project Control
Workflows Implemented
Retail-Specific– Goods Price Change– Ad. Approval– Customer Claim– Sales Campaign– Customer Feedback– Product Divergence– Supplies Budget
Change– Supplier Info Change
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Architecture - Administrative
Oracle Database
Oracle HTTP Server
Oracle Workflow
PL/SQL Web Form
SAP R/3
Custom systems
Workplace Application
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Architecture – Retail Specific
Oracle Database
Oracle HTTP Server
Oracle Workflow
Custom systems
Workplace Application
Events (jobs, apps, PDAs)
Triggers, APIs, XML
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Workflow Homepage
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Workplace Application
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Workflow Web Form
Launches workflow
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Business Impact
Control of expenses and budget– Workflow assures proper expense approval and
budget query/update– Related Workflows
Travel Reimbursement Cash Expenses On Credit Expenses Payment Requirement
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Business Impact
Process Agility– Communication between stores and HQ made
fast and transparent– Task automation– Deadline control – Elimination of paper– Virtualization of work– Related to All Workflows
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Business Impact
Failure/Loss Elimination– Workflow enforces good practices and allows
HQ supervision in near-real time– Related Workflows
Goods Price Change Product Divergence Advertisement Approval
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Business Impact
Better customer care– Workflow assures customer response in a
structured and timely way– Improves Sonae’s corporate image– Related Workflows
Customer Claim Customer Feedback
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Highlights and Best PracticesHighlights and Best Practices
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RedesignCurrent Business Process
Technology Redesigned
Process
Workflow Development
Automated Process
Approach
Workflow AnalystUsers
Workflow/AppsDeveloper
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Task automation
Replaces low-value human tasks by workflow functions
Example: automated contract validation
Sonae saves at least 20,000 labor hours/year by automating tasks
No
Yes
Contrato não encontrado
Não
Sim
Não
Sim
Não
Sim Não
SimNão
Sim
Não
Sim
Aprovado
Reprovado
Aprovado
Reprovado
Aprovado
Solicita Definição de Novo Gerente
Reprovado
Aprovado
Reprovado
[System] Is Purchase
Order paid by
Contract?
[Sistema] Avalia
Adequação a
Contratos Existentes
Fim (Aprovado)
Fim (Reprovado)
Início
[Sistema] Reserva
Valor Aprovado
[Sistema] Necessita
de Aprovação
Complementar ?
[Sistema] Verifica se
necessita avisar o
Gestor
*
[Sistema] Material
Necessita Avaliação
do Gestor
[Sistema] Necessita
Aprovação do
Diretor por ter
Excedido ao
Orçamento ?
[Sistema] Avisa
Gestor do Material
sobre Reprovação
[Solicitante] Informa
se requisição deve
tramitar sem contrato
[Solicitante] Define
Novo Gerente para
Avaliar Requisição
de Gasto
[Diretor] Avalia
Requisição de Gasto
que excedeu o
orçamento
[Dir. Centro Custo]
Avalia ordem de
compra
[Ger. Unid.] Avalia
Requisição de Gasto
[Gestor Material]
Avalia Requisição de
Gasto
[Sistema] Avisa
solicitante sobre
reprovação da sua
requisição
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Automates data-entry operations Captures events to trigger workflows Example: invoice entry in SAP Allowed Sonae to reduce its accounting
staff by around 50%
Legacy systems integration
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Single screen presenting data from several systems
Complexity hidden from final user Essential to improve decision-making tasks Estimated 18,000-hour annual saving
Productivity-oriented UI
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Workflow data
Previous instances data
Budget data
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Bottom line tools– Allow process control, real-time information
Management tools– Allow process optimization, continuous improvement
Open data model and APIs allow custom reports
Reporting
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Workflow Monitor
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Management Report
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Senior management request WAP access Used Sonae’s existing WAP infrastructure New application developed Reproducing all vital information is an issue
Wireless access
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Logging into the WAP Server
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Choosing the ‘Workflow’ Application
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Executing task
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Summary
Workflow is a proven technology to speed business processes and reduce costs
Great benefits when process is redesigned Oracle Workflow delivers a complete, scalable
environment to build and run workflow applications
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Next Steps….
Recommended sessions– #40196 Workflow and Business Events (Wed 11:00 A.M)– #40290 Streamline Business Process in Real Time with
Business Activity Monitoring (Thu 08:30 A.M.)
Relevant web sites to visit for more information– www.wfmc.org– otn.oracle.com/products/ias/workflow– www.sonae.pt/index_i.asp – www.iprocess.com.br – www.iprocess.com.br/premio/pressrelease_english.asp
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Reminder – please complete the OracleWorld online session survey
Thank you.
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AQ&Q U E S T I O N SQ U E S T I O N S
A N S W E R SA N S W E R S
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