Virtual Chat @The University of South

Wales

Louise Wallace

Sept 12

• University of Glamorgan launch virtual chat as a trial 4 hours per day

April 2013

• University of Glamorgan merges with University of Wales, Newport to form The University of South Wales

13/14 Academic year

• New Challenges!

2013/14 Academic year

•Chat uptake increased

•Qualitative data excellent

•More chats transferred

•Staff confidence increased

Library catalogue Website promosPlasma screens/

Posters

Multi-function machines

New subject guides

Twitter

Unilife app New FINDitIcon on web

pages

Did it work?

thank you so

much!

That's very nice of youthanks I appreciate

your help x

thank you so

much and have

a nice day! XD

Thank you again,

you've been a huge

help!

Awesome - thank you

very much!

thank you

so much

for all your

help :)