vision 360 acs - arimas · 9 an example of use case: spark new zealand challenge: the customer...

Vision 360 ACS ETISoftware

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Page 1: Vision 360 ACS - arimas · 9 An example of Use Case: Spark New Zealand Challenge: the customer satisfaction was very low due to the difficulty to manage milions of house devices with

Vision 360 ACSETISoftware

Page 2: Vision 360 ACS - arimas · 9 An example of Use Case: Spark New Zealand Challenge: the customer satisfaction was very low due to the difficulty to manage milions of house devices with

BSS/OSS & Device Management Software Experts

System Integration Specialists

100+ Technology & Systems Integrations

15 Million Devices Controlled; 7 Billion Daily Transactions

ETISoftwareServing the telecommunications industry for 25 years

Page 3: Vision 360 ACS - arimas · 9 An example of Use Case: Spark New Zealand Challenge: the customer satisfaction was very low due to the difficulty to manage milions of house devices with

Zero-touch processing to safeguard service assurance

Future-proofing technology to add new services faster

Business intelligence analytics for smart decision-making

Integration of disparate systems to eliminate silos

The value bringto Device Management

Features Cradle to grave TR-069 managementZero-touch provisioning and firmware updatesEasy-to-use yet powerful CSR consoleSelf-care portal available

BenefitsReduces truck rolls due to remote solutionShorten support callsScalability from the hundreds to millionsVendor agnostic

Vision360 ACS: Powerful Device Life-cycle Management

Page 4: Vision 360 ACS - arimas · 9 An example of Use Case: Spark New Zealand Challenge: the customer satisfaction was very low due to the difficulty to manage milions of house devices with

Vision360 ACS: Competitive advantage

Reduced support costsOne Click Fixes to Improve Customer CareUpsell OpportunitiesMaintain competitive edge in marketHighly Scalable

For Service ProvidersFor SubscribersImproved experience from Day 1Proactive SupportSelf-care PortalReliable Service

For Service Providers

Page 5: Vision 360 ACS - arimas · 9 An example of Use Case: Spark New Zealand Challenge: the customer satisfaction was very low due to the difficulty to manage milions of house devices with

Vision360 ACS: Deep Dive on Features

PHP-Based Scripting EngineTrouble-Shooting ToolsZero-Touch ProvisioningFirmware ManagementAdvanced User ManagementReal-time DiagnosticsMulti-Server DeploymentLoad-Balanced SolutionFailover, Fault ToleranceHigh AvailabilityHosted Service OptionFully-Managed Option

Page 6: Vision 360 ACS - arimas · 9 An example of Use Case: Spark New Zealand Challenge: the customer satisfaction was very low due to the difficulty to manage milions of house devices with

CSR console features

Mission-Critical Diagnostics

Cached and live data available to support staff

View data from multiple interfaces

Customizable to device capabilities and call drivers

Page 7: Vision 360 ACS - arimas · 9 An example of Use Case: Spark New Zealand Challenge: the customer satisfaction was very low due to the difficulty to manage milions of house devices with

Powerful CSR console features

One-Click Fixes for Complex Actions

Firmware updates, factory resets, password changes IP Ping test, reboots, wireless channel changesCustomizable to device capabilities

Page 8: Vision 360 ACS - arimas · 9 An example of Use Case: Spark New Zealand Challenge: the customer satisfaction was very low due to the difficulty to manage milions of house devices with

Powerful CSR console featuresSearch by serial number, device type or description

Or, use any customer identifier you preferPopulated by zero-touch API interactions

Find devices using various search criteria

Summary of benefitsReduce Call TimesReduce Truck Rolls & OpExImprove Customer ServicePrevent Churn

Vendor-AgnosticHighly ScalableMultiple Deployment ModelsFuture-Proof Operations

Page 9: Vision 360 ACS - arimas · 9 An example of Use Case: Spark New Zealand Challenge: the customer satisfaction was very low due to the difficulty to manage milions of house devices with

An example of Use Case: Spark New ZealandChallenge: the customer satisfaction was very low due to the difficulty to manage milions of

house devices with different technologies

Result: In just six weeks, Spark converted over 500,000 devices from its previous platforms to the Vision360 ACS solution with zero service disruptions across the entire customer base.

Summary of benefitsEase of integration and a detailed analysis of existing business processes

led to deliver an improved customer support experience for Spark’s customers, without no service disruptions during the platform migration.