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Vision and Strategies of E-Governance

2009 Asia-Pacific E-Governance International Conference2-3 September 2009

By Jirapon Tubtimhin

IAC Secretary General,Senior Expert

National Electronics and Computer Technology Center, National Science and Technology Development Agency,

Ministry of Science and Technology, Thailand

TopicsVision and Strategies of E-Governance

- Definition, Philosophy & Characteristics

- e-Governance in Thailand

- The World’s Showcases of e-Governance

- Next Waves of e-Government/ e-Governance

“To support and simplify governance for all parties;government, citizens and business. The use of ICTscan connect all three parties and support processes and activities. In other words, in e-governance electronic means support and stimulate GoodGovernance”

e-Governance for Good Governance

Source: IICD Research brief - No. 1, March 2001IICD : International Institute for Communication and Development

e-Governance = e-Democracy + e-GovernmentGoals: Efficiency, Tranparency, AccountabilityOutcomes: Good Governance & Democracy

GoodGovernance

GoodGovernance

Accountable

Transparent

Responsive

Equitableand inclusive

Effectiveand efficient

Follows therule of Law

Consensusoriented

Participatory

Source: http://www.unescap.org/huset/gg/governace.htm

Characteristics

The two roles of governmente-Governance:

Government as an IT userG2C - Public services portal

G2B - E-procurement for governmentG2G - Internal government administration

Citizens, Domestic Businesses, Foreign Businesses, Tourist

Knowledge Society:Government as an IT enabler

IT Infrastructure Human capital development

Legislation, Taxation, and Incentives

e-Governance

Thailand

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Strategies Framework and Outcomes Strategies Framework and Outcomes 22ndnd Thailand ICT Master Plan(2009Thailand ICT Master Plan(2009--2013)2013)

Digital OpportunityCreation

PotentiallyCompetitive

Quality Society Outcome to others

Equal access to Info, education and good healthof all sectors of citizen

Patents, Human capital, Higher value addition to products & services andMass customization

Capable, moral and ethical Human resources

Citizens and businesses facilitation, Costs saving for businesses and Reduction of losses due to non-transparency

1. ICT Professionals & ICT Literate People2. ICT Governance3. ICT Infrastructure4. E-Governance5. ICT Industry Promotion6. ICT Applications for Strategic Manufacturing

Thailand e-Governance DevelopmentAccountable• e-Citizen Smart Cards• Security System: PKI and Root CA, Identification Card for Access Control • GFMIS (Government Financial Management Information System)• MOC and DOC (Ministerial and Departmental Operation Centers) Effective & Efficient, Transparent• e-Revenue, Tax Filing• e-Auction• e-Logistics (Single Window Portal for Importer-Exporter Facilitation)• e-Port, e-Gate, e-Toll• e-Healthcare (Front & Back Office Systems for Hospitals)• e-Security (Networking Security Services)• e-Services for all government through Web Services/SOAResponsive, Equitable & Inclusive, Participatory Consensus-oriented• Th-eGIF (Thailand e-Government Interoperability Framework)• GIN (Government Information Network)• Counter Services & Services Link Center• Thai Tele-centers for all district communities• e-Province, e-MunicipalityFollows the Rules of Laws• E-Transaction Laws, Cyber Crime Law• CCTV and Monitoring System

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Lessons from experience: Strategy• Central agency

• Processes to be redesigned/Change in mindset

• Need Citizen and business portals

• Standards-Interoperability

• Effective communications across government

• Accessibility

• Effective partnerships with private sector

• coherent integration of government infrastructure, systems,

processes –the scale of change required is immense.

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The WorldShowcases From Experiences

of e-Governance

Bulgaria: Main National ICT Projects: Main National ICT Projects

i-Centres Project

EgyptEgyptian Information Society Initiative (EISI)

Components

EgyptEgyptEgyptian Information Society Initiative (EISI)Egyptian Information Society Initiative (EISI)

ComponentsComponents

E-Inclusion

ICT Research

E- Society

E-HealthE-Housing

E-Government

E-Knowledge

E-LearningE-HeritageE-Content

E-BusinessICT Industry Development

e-Learning

e-Health

e-Economy

e-Government

MainstaysConnectivity Contents Systems

Axis

Mexicoe-Mexico National System

• Covering more than 2,400 municipalities all over the country

• More than 5 million visitors monthly• More than 221 million web pages visited in

September 2007• More than 75.8% of the use of Digital Community

Centers is oriented for Learning services

e-México’s Digital CommunityCenters (DCCs) overview

Our projects

Key revenue generating e-Gov applications in 50% of LGUsInteractive Web Presence for all LGUs

Key revenue generating e-Gov applications in 20% of LGUsInteractive Web-Presence for all Cities and Provinces

E-LGU Development

Integrated Systems for other revenue producing agencies (LTO /LTFRB / NTC / PPA / NAIA )

Integrated Systems for BIR and BOC

Integration of Revenue Generation Activities

Integration with LGUs (Cities)Integration of National gov’tagencies (DTI/BOI/SEC/BIR/SSS DENR)

Integrated one-stop Business Registration System

Harmonized numbering system for all citizens

Harmonized numbering system for govt. employees

Harmonization of the Numbering System

Other citizen centric government services

Critical integrated government frontline services

Government Services Portal

20102006MAJOR PROGRAMS

Philippines E-Government Program

Financial FeasibilityTechnical FeasibilityOperational Feasibility

Contribution to good governanceEnhancement of service deliveryPromotion of social benefits

SustainabilityBenefits

TECHNICAL EVALUATION CRITERIATECHNICAL EVALUATION CRITERIA

India: Andhra PradeshThe evolution of e-Governance

China E-GovernmentTwelve “Golden Projects”

– To promote the public service• an office business resource system • a macroeconomic policy management system

– To improve the ability of revenue• Tax• Customs• Finance• Supervision • Auditing

– To develop the economy & society• Quality control• Social security• Stability• Water• Agriculture.

Canada: Pressures Driving Public Management Agenda

Current Pressures on Public Organizations

Public Organizations

Fiscal imbalance/Budget reductions

Demographic shifts: the retirement

wave

Staff &Orgn’l Stress

Public demands for Service

Public demandsfor transparency& performanceaccountability

Technology

Negativepublic image

of PS

Global Issues

Copyright IPAC 2004

PSScandals

France: e-GovernanceNew developmentwww.monservicepublic.fr

2007 : people canchoose the topic they are interested in

2008 : people canenter different public procedures through their own portal

2008 : people cancreate a special file with their own documents

that administration can look on

Taiwan: PKI Promotion

PKI Promotion Program Office, MOEA

Consultation andSubsidization

Consultation andSubsidization

Promotion andAwareness

Promotion andAwareness

International CollaborationInternational Collaboration

Encourage the enterprise to setup novel PKI applicationsPlay a role of consultant, help the industry about PKI application installation

Training and awareness workshopsSurvey/AnalysisPKI year book

International PKI Training ProgramInternational PKI organizations (APEC TEL, Asia PKI Forum,…)Join PKI international PKI events or activities

Japan: IT New Reform StrategyYear 2006-2010

Japan: IT New Reform StrategyJapan: IT New Reform StrategyYear 2006Year 2006--20102010

Post 「e-Japan Strategy」 2001-2005

Realization of Ubiquitous NetworkUbiquitous Network Society

(Anytime Anywhere Anything)Reform

Deregulation &Barrier FreeDeregulation &Barrier FreeDeregulation &Barrier Free ICTICTICT

Network InfrastructureNetwork Infrastructure Investment for technology & Young peopleInvestment for technology & Young people

Growth by Structural Reform

Growth by Structural Reform

User orientedUser oriented

International CompetitivenessInternational Competitiveness

International ContributionInternational Contribution

* Mr.RHEE Chung Wook , Waseda International Workshop , Nov 2004, Japan

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• Initiated by – Prof. Toshio Obi, Waseda University– Prof. J.P. Auffret , George Mason University– Prof. Matthias Finger, Swiss Federal Institute of Technology, Lausanne– Prof. Pairash Thajchayapong , National Electronics and Computer Technology Center,

Bangkok• Main purpose

– To foster the learning and development of CIO – To conduct main activities including academic research and organization of policy

dialogues in the field of CIO development

• Expected Collaborations

- Joint R&D for ICT/CIOs Development

- Joint Certificate / Joint Degree on ICT/CIOs

- Joint ICT Pilot Project / Prototype on Open Standards Platform

- Collaboration on Organizing IAC Accreditation Program for CIO Studies

and Global Resources Center (GRC) for CIOs

- Exchange and Sharing of Knowledge, Know-How, Experiences, Etc.

IAC : International Academy of CIO A Mechanism for CIO and ICT Development

Next Wave of e-Governance

• U-Government : Wireless is key factor

• m-Government : 3G is key driver

• Connected/Transformed Gov. as defined by UN

• Next Generation Government for e-Gov

• ‘Generation Y” (Age 17-24) & Web 2.0• Infra & Application: Commoditized IT• Social Media is Key to Decision• Virtualization & Cloud Computing• Web 2.0, Web 3.0 thru Social

Networking for Public Services

• Focus: Business domains and processes• Applications: Modular, SOA• Application development• Collaboration Web 2.0• IT Infrastructure: Cloud Computing• Skills: Business relationships Sourcing• Business models: Out/multi-sourced

GartnerWorld Bank

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www.nectec.or.th jirapon@nectec.or.th

Thank you for your attention