vLab Overview

EMC Global Solutions Centers, EMC vLab

Abstract

This document will provide an overview of EMC vLab, information about the value of vLab as a Sales Tool, how to create a vLab account, and which demos support the sales plays within the SAP Sales Playbook.

April 2014

vLab Overview: Using EMC vLab to support SAP Sales Plays SAP

2 vLab Overview: Using EMC vLab to support SAP Sales Plays

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All trademarks used herein are the property of their respective owners.

3 vLab Overview: Using EMC vLab to support SAP Sales Plays

Table of contents

Introduction ......................................................................................................................... 4

Purpose ................................................................................................................................ 4

Scope ................................................................................................................................... 4

Supported Demos for the SAP Sales Playbook ....................................................................... 5

Why EMC vLab? .................................................................................................................... 6

How do I get access to EMC vLab? ......................................................................................... 7

Overview ............................................................................................................................... 7

Creating an account .............................................................................................................. 7

Contacting vLab for support ................................................................................................ 12

What else is available on the vLab Portal? ........................................................................... 13

Overview ............................................................................................................................. 13

vLab Info tab ....................................................................................................................... 13

Scheduling a vLab Event ..................................................................................................... 13

Resources tab ..................................................................................................................... 13

Requesting a demo to be built on vLab ........................................................................... 14

Reference the vLab demo development roadmap ........................................................... 14

Conclusion ......................................................................................................................... 15

Summary ............................................................................................................................ 15

4 vLab Overview: Using EMC vLab to support SAP Sales Plays

Introduction

This document will provide an overview of EMC vLab, information about the value of vLab in your accounts as a sales tool, how to create a vLab account, and which demos support the sales plays within the SAP Sales Playbook.

This document provides:

A list of vLab demos which support the sales plays within the SAP sales playbook

Information on the value of EMC vLab in a sales engagement

A list of the steps to create a vLab account

o A set of illustrated steps to account creation

o Open a ticket for support

Other important tools are available from the vLab Portal

o Use vLab Info

o Schedule a vLab event

o Request a demo to be built

o Use the vLab demo development roadmap

Purpose

Scope

5 vLab Overview: Using EMC vLab to support SAP Sales Plays

Supported Demos for the SAP Sales Playbook

The full vLab demo list is available on our EMC Community Network (ECN) vLab Interact community web page.

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Why EMC vLab? The importance of EMC vLab capabilities has never been more critical than it is today, as EMC Presales/account teams and our partners seek new ways of putting EMC’s value proposition in front of customers.

EMC vLab is available to all of EMC Presales and the Velocity (now Business Partner Program) SEs to assist with sales cycles, events, and education. EMC vLab can be leveraged for in-person customer demos, self-paced training, marketing events, Hands-On Labs, and customer evaluations. The tool is accessible 24x7 at http://vlab.demoemc.com. The site contains over 150 lab choices representing all EMC business units.

vLab recently conducted a customer satisfaction survey of the EMC Presales SEs and Partner community. Nearly 80% of all respondents rated vLab “Excellent” or “Very Good” with respect to the content available and the value vLab provides. Comments on the competitive advantage vLab gives EMC in the field include:

“vLab is an incredibly powerful tool and as a partner I can say that with this tool you leave your competition for dead.”

“We use the lab primarily for customer demonstrations of which it has proved pivotal in winning numerous business over the last 6 months.”

“– awesome feedback on the direct revenue impact vLab is having!”

To engage with EMC vLab, visit the main portal page (vLab.demoemc.com) for an account or visit our EMC Community Network vLab Interact Members community at: http://bit.ly/MqlLWQ.

Let vLab know how they can help YOU win for EMC!

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How do I get access to EMC vLab?

This section will aid you in the creation of your EMC vLab Account.

Open Internet Explorer 10 or above, Firefox or Chrome and go to https://vlab.demoemc.com. Note: The labs themselves may require a different browser but the minimum browser for Internet Explorer is 10 and IE is preferred for most labs.

1. Click Don’t Have an Account?

Overview

Creating an account

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2. A registration page will open with the necessary fields for creating your account.

3. Fill in the top portion with your information using your EMC email address, in the bottom portion input your Badge ID and the click the Business Unit line to select your Business unit from the drop down list – start typing so drop down appears.

4. Next click the Role line and select your role.*vLab is currently open only to EMC Technical Pre-Sales and Technical Pre-Sales staff from the EMC Business Partner program.”

5. Next click on the Country line and choose the correct option

6. Next click the Theater line and choose your option; Americas, APJ (Asia, Pacific, Japan, Australia and Korea), or EMEA (Europe, Middle East, and Africa). The Theater determines which vLab Cloud your session is served from, so ensure it is correct for best performance.

7. Click Areas of Interest next, you may select multiple areas by clicking the open space on the line and selecting the next area from the menu, or hold the Ctrl key as you select.

8. Once all fields have been filled out, read and check the I Have Read and Accept Terms and Conditions box and accept the agreement.

9. Click the Create My Account button to submit your account request and the Next Steps page will be displayed.

10. Check your Inbox for the Account Confirmation email and click the Confirm button in the email. This will take you to the Confirmation page.

11. Once your account is approved you will receive a Welcome Email notifying you that your account is active and concludes the registration process. *This may take up to 24hrs.

12. You may now login using your new account and will land on the My vLab page.

13. Click on your user name in the upper right corner to access your settings.

14. This page will allow you to change your Time Zone from the GMT default. Why is this important? This will ensure your systems are scheduled at the right time.

15. After updating the Time Zone, enter password in both fields and click Update My Account to submit the changes.

16. This will take you back to the My vLab page. Your My vLab page can be customized by using drag-and-drop of the section headers to accommodate your workflow style.

17. Quick Links will provide you quick access to getting support and scheduling a vLab Event.

So we can provide the best service possible, we have two preferred ways to open a ticket for support.

If you are having trouble with an active session, please use the Report an issue icon next to your session to open a Ticket. This will escalate your ticket to the proper support team with the session information needed to begin troubleshooting the issue immediately.

If you are having trouble scheduling a demo or some other issue, there is a Contact Us button on the Login Page as well as on the bottom of the My vLab page. Selecting the type of issue or question you have from the drop down list question will allow the vLab team to efficiently get a response to you in a timely manner.

Contacting vLab for support

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What else is available on the vLab Portal?

The vLab Portal allows users to search for and reserve demos across all of EMC vLab using an easy to use graphical interface. We recommend updating your browser bookmarks to include a link to the vLab Portal and checking the announcements page frequently for new demo announcements. The rotating banner at the top of your My vLab page will provide the most recent releases and important updates on vLab include scheduled downtime notices.

The vLab portal also includes useful reference information under the vLab Info tab including:

A video tour of vLab

Frequently Asked Questions (FAQs) and Best Practices

Service Level Agreements (SLAs)

New demo availability announcements and other vLab News

Current and archived issues of the vLab newsletter, vLab View

vLab Events process and Forms

An EMC vLab Event is defined as any customer, partner or internal employee workshop, training (i.e. Bootcamp), hands-on-labs or other event requiring the provisioning of five or more simultaneous, similar EMC vLab sessions.

EMC vLab Events are program managed by the EMC vLab Productivity Services Team, with the end goals of:

Ensuring EMC vLab Events run smoothly and provide the best possible experience for the end user

Ensuring EMC vLab resources are used efficiently

Providing advance visibility into Resource utilization for capacity planning and control

Providing EMC vLab Support as needed during the Event

To schedule an event, a request form is available from the Quick Links on your My vLab page or on the vLab Info page. You will also find a document that describes the process in detail.

The vLab Events calendar is also available from Quick Links and the vLab Info page. Check the calendar before scheduling the event with your attendees to ensure vLab has the capacity to support your event.

Overview

vLab Info tab

Scheduling a vLab Event

Resources tab

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Available demo resources include links to:

EMC vLab Roadmap

EMC Demo Center and Powerlink to view and share pre-recorded demos of EMC products and solutions

Proof of Concept information page

Requesting a demo to be built on vLab

If you don’t find the demo you need on the vLab Portal or on the Demo Development Roadmap there is the ability to submit a request to vLab. The form to submit your request is located at http://demosolutions.isus.emc.com/VLAB/DemoDevRequest.aspx and can also be found on the vLab Portal under the Resources tab. vLab does not support demo requests directly from partners. They need to work with their local EMC partner representative.

Some demo development criteria include:

Demo development requests must meet the requirements of a broad audience. Requests for development of a one-off customer engagement will not be approved.

vLab Content Engineering may contact you as part of the assessment phase to determine more in-depth requirements.

Approval for development is via a cross functional/organizational council which meets once a month.

When a submission has been approved it is placed on a development roadmap which is determined by resource availability and priority (note: roadmapped dates are subject to change due to changes in priority).

You will be informed following assessment as to the success or otherwise of your submission and provided with a target release date.

Once a demo development project has been roadmapped it can take from four to twelve weeks from its development start date to complete depending on complexity.

Reference the vLab demo development roadmap

To vLab Demo Development roadmap can be found at

http://demosolutions.isus.emc.com/VLAB/TimeBar/RoadMap.aspx

and from the resource tab on the vLab Portal.

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Conclusion

This completes the guide for understanding the value of EMC vLab, creating your vLab account, where to learn more about vLab and what demos are available for the SAP sales playbook.

Thank You

EMC vLab Team

Summary